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AirAsia India (I5)
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AirAsia Company Profile
AirAsia India is an Indo-Malaysian low cost carrier. Announced on 19 february 2013, AirAsia India is a joint venture, partnering AirAsia, Tata Sons Limited and Mr. Arun Bathia of Telestra Tradeplace Pvt. Ltd.
Tata sons holding 30% and Telestra tradeplace taking up the remaining 21% in the airline. The joint venture would also mark Tata's return to aviation industry after 60 years. AirAsia India commenced operations on 12 June, 2014.
AirAsia is the first foreign airline to set up a subsidiary in India.
Prior to the airline's information, Tony Fernandes announced that he would like Ratan tata to be the chairman of the airline, however the latter refused, though he later consented to being the Chief Advisor to the AirAsia India Management Board.
On 15 May 2013, AirAsia India appointed management consultant Mittu Chandilya as CEO. A mont later on 17 June, S. Ramadorai, the Non - Executive Vice Chairman of the Indian Software firm Tata Consultancy Services, was appointed as the Chairman of the airline.
AirAsia Fare Rules
Wheather it's Low Fare, Premium Flex or Business Class seats, each fare carries its own set of rules and perks. Just select the best fare type of your choice to have an awesome journey with us.
|Change the date & time||up to 48 hours before scheduled departure time Subject to any fare difference and change fee (per guest per sector)||Up to 2 hours before scheduiled departure time|
|Not applicable for new bookings made within 4 hours, Next available flight is 3 hours for AirAsia flights and 4 hours for AirAsia X flights; or later. Subject to any fare difference,||Up to 2 hours before scheduled departure time Subject to any fare difference.|
|Refunds on fare and add-ons|
|Miss check-in deadline or fail to board|
|Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times.|
|Travel details changes|
|Free changes via 'Manage my booking' (except name change) Fess apply for changes at airport counter|
|Currency||All amounts will be charged in the currency of the departing country unless selected otherwise.|
|Bengalaru (BLR)||Bengaluru International Airport|
|Chennai (MAA)||Chennai International Airport|
|Kochi (COK)||Cochin International Airport|
|Kolkata (CCU)||Netaji Subhash Chandra Bose International||Airport Terminal 2|
|Tiruchirappalli (TRZ)||Tiruchirappalli Civil Airport|
AirAsia will relocate operations at Soekarno-Hatta International Airport in Jakarta to Terminals 2E for international flights and 2F for domestic flights, effective 12 August 2016 (03.00 hrs local time, GMT +7) due to renovation works at the old Terminal 3. AirAsia's domestic and international flight schedules will not be affected by the move.
AirAsia's check-in and baggage drop counters for all international and domestic flights will be located at counters 73-81 in the departure area of Terminal 2F.
AirAsia guests departing from Terminals 2E and 2F are advised to arrive 2 hours before the scheduled time of departure. For a seamless travel experience, AirAsia recommends that guests check-in online, as well as print their boarding pass before departing for the airport.
Web and mobile
Youc an now self Check-In for flexibility and convenience!
Web check in and print your own boarding pass for a seamless fluing experience. KiosK check-in at klia2 will no longer be available in klia2 starting 22 Jun 2014, 10am until further notice. We would like to advise you toweb check-in and print your boarding pass using your printer especially for those boarding domestic flights as a service fee will be charged to each guest who performs manual checin at the airport counter.
|Web Check In||Mobile Check-In|
|Availabtlity before flight||AirAsia = 14 days up to 1 hour before the scheduled departure time||AirAsia = 14 days up to 1 hour before the scheduled departure time|
|AirAsia X = 14 days to 4 hours before the scheduled departure time||AirAsia X = 14 days to 4 hours before the scheduled departure time|
|Devices need||Printer or WAP enabled phone (image enabled)||WAP enabled Phone (Image Enabled )|
|Maximum no. of check-in guests||50||9|
All guests may enjoy Self Check-in Except for :
Guest(s) travelling with infant(s)\
Guest(s) with reduced mobility and those with special needs
Guest(s) aged below 16 years old and travelling alone
Guest(s) with a medical condition/illnesses
More than 9 guests travelling in one booking number via Mobile/KiosK Check-In
Please proceed to our check-in counters.
Changes allowed after self Check-In:
Meals, Pick A Seat, flights change, upsize your Checked baggage and many others via Manage my booking
For guests check-in to Australia destinations
Self check-in boarding pass will be printed with a notification "THIS IS NOT A BOARDING PASS".
This pass is not a valid boarding pass; guests must proceed to the document check/Baggage drop counter for Advance Passenger Processing (APP) aprroval after which a boarding pass will be issued.
Counter Check-in is available for all AirAsia flights. Just go to the airport with your travel documents, check-in at our counters and obtain your boarding pass.
|AirAsia domestic flights||AirAsia International flights||AirAsia X flights (D7)|
|Opens : 2 hours before departure closes : 45 minutes / 1 hour (departing klia2) before departure.||Opens : 3 hours before departure Closes : 1 hour before departure||Opens : 3 hours before departure | Closes : 1 hour before departure|
Counter Check-In Fee
A service fee will be charged to a guest who performs a manual check-in at the airport checkin counter for domestic flights (AK flights)
Avoid the counter charges & Self Check-in for FREE.
Check-In deadlines may vary at different airports and for aprticualr flights. It Is your responsibility to ensure thath you comply with theses deadlines.
Airports have long queues due to complex sexcurity checks. We suggest that you checkin early and proceed immedtiately to the departure gate or you may risk being left behind in security.
Web Check-In is NOT available for :
-Flights departing in more than 14 days
-Flights departing in less than 1 hour for AirAsia (AK, QZ, FD, PQ) or less than 4 hours for AirAsia x (D7)
-Guest(s) travelling with infant(s)
-Guest(s) with reduced mobility and those with special needs
-Guest(s) aged below 16 years old and travelling alone
-Guest(s) with a medical condition/illnesses
AirAsia Term and Condition
AirAsia Terms And Conditions of carriage for I5 flights operated by AirAsia India
Each guest is allowed one piece of cabin baggage and 1 laptop bag or 1 handbag on-board, The main cabin baggage shall not exceed 56cm x 36cm x23cm and does not wigh more than 7kg. This baggage should also be able to fit under the seat in front of you or the overhead compartment.
Carriage of liquid, aerosols, and gels on International flights
For Security reasons, certain restrictions have been introduced to limit the amount of liquids, aerorols and gels (LAG) that guests may include n their cabin baggage on international flights.
- LAG items such as drinks, creams, perfumes, sprays, gels, and toothpaste must be in containers should fit comfortably in a transparent re-sealable plastic bag.
- Each passenger is limited to only one transparent re-sealable plastic bag with a volume no greater than one liter and dimension no larger than 20cm x 20cm.
The following itmes are allowed to be included in cabin baggage
- Medicines - Quantities are essential for your trip. Eg. Diabetic kit.
- Baby food - Pasted and liquids that are required for your trip
- Non Liquid cosmetics - Solid deodorants, lipstick, powder foundation.
- Fresh/Frozen seafood or meat - Must be packed properly.
Checked baggage can be pre-booked at a discounted rate online or standard rate at the airport check-in counters.
Each checked baggage must not exceed:
81cm (H) x 119cm(W) x 119cm(D) and 32kg in weight
Checked baggage weight available online
Domestic - 15kg/ 20kg/ 25kg/ 30kg/ 40kg
International - 20kg/ 25kg/ 30kg/ 40kg
Note : Checked baggage weight can only be shared with passengers in the same booking number. Each single item has to weigh less than 32kg and is subject to occipational health and safety requiremetns
Baby buggies/prams/strollers and other mobility devices can be checked in for free!
Checking in bagns
All baggae mus be checked-in at the airport:
atl leaset 45 min
prioir to departure time for AirAsia domestic flights (except flights departing klia2)
at least 1 hr
prior to departure time for AirAsia International flights, AirASIA x and all flights departing from klia2.
Baggage check thru
Your bags are automatically tagged to your final destiantion with AirAsia FLY-THRU (connecting flights) service.
Guest checking in baggae which exceeds the pre-booked allowance will be charged on a per kg based on our fee schedule.
Alternatively, guests may also purchase 15 kg abggae for domestic flights or 20kg baggage for international flights at the check-in coun ters.
Smaller Musical items such as a guitar, cello, violin, or viola which exceed our cabin baggage dimensions provided it is within 75kg (dimensions : H 103cm x W 41cm x D 41cm) may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no baggage allowance associated with the purchase of an extra seat.
Each Checked baggage must not exceed 32kg
sprott equipemtn weight available online
Domestic - 15kg/20kg/25kg/30kg/40kg
Internatioanal - 20kg/25kg/30kg/40kg
A. Sports equipment we accept
The following items will be c harged with a sports equipment fee. All other sports equipments will be under the checked abggage allowance. The sporting equipment fee can be either pre-booked at a discounted rate online or at a standard rate at the airport check-in counters.
- One Scuba regulator
- Tank harness
- Tank Pressure gauge
- Face mask
- One pair of fins
- Dive Suit/vest
- Buoyancy control device (BCD)
- Weight belt
- One empty cylinder tank
Note : High intensity diving lamps and normal portable diving lamps i.e. torch lgihts, which contains rechargeable lead acid batteries, spillable or non-spilable will not be accepted on board our aircraft as check-in nor as hand baggage as it falls under dangerous Goods Regulation.
- Ski / Snowboard
B. Sports equipment we accept as checked baggae
The following equipment we accept as checked baggage.
+ Ten pin bowling
+ Water skiing equipemnt
+ Windsurfing equipment
+ All other sporting items
Sports equipment we do not accept
Due to large sizes and handling complexities, certain sporting equipment may not be able to go through airport baggage systems or fit in the aircrafct hold and thus the following equipment will not be accepted for carriage:
- Hang Gliders
- Kayaks, Canoes and Oars
- Pole Vaults
- Any number of pieces is allowed with a combined weight not exceeding pre-book/airport weight.
- Excess baggaga fee applies to eery extra kg.
If you have a checked baggage missing, please approach one of our friendly guest service officers immediately.
You will need to provide your baggage tag that was given to you at the time of check-in to enable us to track your baggage through our baggage tracing system.
you will be given a property irregularity report (PIR) number to check the status of your baggage online and get updated regularly during the tracingn period.
Your baggage will be delcared missing after a period of 7 days for Domestic travel, and 14 days for international travel, from the date of the PIR. In this situation, you will need to prepare the following documents:
Copy of guest passprot / ID
Copy of guests bank book / statement
SWIFT/BCB/IBN Code (for international transaction)
An Authorization letter for 3rd party account (if necessary)
Copy of 3rd party passport / ID (if necessary)
Guest will be contacted by our central baggage tracing office staff for further action.
The following telephone numbers are for missing baggae enquiries only. No other equiries will be dealt with at these numbers:
Kuala Lumpur Central bagage tracing office : +603 8777 6604
Bangkok Central Baggage Tracing Office : +662 562 5869
Jakarta Central Baggage Tracing Office : +6221 5591 6126 and +6221 7034 6616.
Please note that we do not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. All items carried by you are solely at your own risk. Any items found on board will be forwarded to the lost property offices at the respective airports. Any items found at the airport terminal will ber handed over to the airport authorities.
If your baggage has been delayed, we will make the necessary arrangements to deliver it to your local addreess provided in the PIR form as and when id arrives. Arrangements will also be made to assist you should items of baggage arrive damaged.
If you wish to file a cliam or an action regarrding delay of checked baggae, you mus notify us within twenty-one (21) days from the date the baggage has been placed at your disposal.
If you baggage is damaged, you should immediately approach one of our friendly guest service officers. Details of the damage to your baggage will be recorded and you will be offered immedisate assistance, if necessary. please note that damage to accessories and wear and tear may not be covered by us.
If your bag is damaged as a result of over-packing or unsuitable packaging, our liability will be reduced.
If you wish to file a claim or an action regarding damage to checked baggae after you've left the airport, you must notify us as soon as you discover the damage, and at the lates within 7 days of receiot iof the baggae.
AirAsia Flight Schedule
Flight Schedule of AirAsia
AirAsia Call Center
|Caling From||Service||Contact Number||Opening hours|
|India||AirAsia & AirAsia X Flights||1860 500 8000||8AM - 9PM (GMT+5:30) Monday to Sunday|