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China Eastern Company Profile
China Eastern Airlines Corporation Limited has its headquarter located in Shanghai. As one of the three major airlines in mainland China, it flies a fleet of more than 430 long-haul and short-haul aircraft with an average age of less than seven years, China Eastern serves nearly 80 million travelers annually and ranks among the world’s top 5 airlines in terms of passenger transportation volume. As an official member of SkyTeam, China Eastern has extended its flight network from Shanghai to 1000 cities in 187 countries via close cooperation with SkyTeam member airlines.
Members of Eastern Miles can participate the mileage accumulate and redeem program, enjoy member benefits and use any one of the 525 VIP lounges across the world within all 19 SkyTeam member airlines.
China Eastern has been striving to become a superexcellent aviation service integrator to win “staff devotion, customers’ loyalty, shareholders’ satisfaction and public trust”.
As the end of 2012, China Eastern has been rewarded the “Golden Ting Award” by China Capital Market Annual Conference 2012, been recognized as one of the 50 most valuable Chinese brands by WPP and been ranked among the top ten of FORTUNE China CSR Ranking 2013.
With the concept of “World-class hospitality with Eastern charm”, China Eastern will create splendid travel experiences for global customers with an “accurate, delicate and precise” service quality.
Website：www.ceair.com； Customer service line：+86（95530）
China Eastern History
On the 25th of June 1988, under the CAAC Huadong Administration, China Eastern Airlines was founded in Shanghai, People's Republic of China.In 1997, since China General Aviation was not profitable anymore, China Eastern Airlines incorporated it, becoming the first Chinese airline to offer its shares on the international market.
One year later, China Eastern founded China Cargo Airlines, as a joint venture with COSCO.In March 2001, China Eastern Airlines took over Great Wall Airlines.Two years later, China Yunnan Airlines and China Northwest Airlines were merged into China Eastern Airlines.
In 2007, China Eastern Airlines began servicing its first African destination, Johannesburg (via Mali), but ended the route one year later.Another successful merge took place on June 2009, when it was announced that, in order to reduce excessive competition, Shanghai Airlines began to fuse with China Eastern. This newly established union aimed towards consolidating Shanghai’s status on the international aviation scene.
In February 2010, when the merge was completed, China Eastern Airlines owned Shanghai Airlines as a subsidiary with its own brand and livery. Half of the market share in Shanghai was expected to be owned by the newly formed alliance.On the 18th of October 2011, China Eastern ordered 15 Airbus A330, in an attempt of expanding its passenger fleet.
March 2012 marks an important date for China Eastern, who was announced to start establishing the foundation of a new alliance, this time with Qantas Group. This alliance’s purpose was setting up a new low-cost airline for the Hong Kong International Airport, which will be known as Jetstar Hong Kong and will commence operations in 2013.
In April 2012, twenty Boeing 777-300ERs were ordered from Boeing, drawing attention to China Eastern Airlines’ attempt to phase out its five Airbus A340-600s.With a strong presence on routes in Asia, North America and Australia, the airline is expected to add more international routes in the near future.
China Eastern Airlines was involved in four deadly incidents, the first taking place in August 1989 and ending with 34 victims, while the last one happened in late November 2004, when Flight 5210, a Bombardier CRJ-200 jet, crashed in Inner Mongolia, killing all 53 people on board.
China Eastern Route
China Eastern Call centre
• Branch Office in China
|HA ER BIN||0451- 88892666||0451-51|
|HU HE HAO TE||0471-8936888,0471-8937888||0471-6925333|
|SHI JIA ZHUANG||0311-88641673||0311-88641532|
|WU LU MU QI||0991-5858990,0991-5567801||0991-5567805|
|ZHANG JIA JIE||0744-8250732||0744-8250650|
• Overseas Rep-offices
|Los Angeles||Los Angeles||001-626-5831515|
|New York||(001) 212-685-8685||(001) 212-685-8870|
|Hamburg||0049 40 8515931-0||0049 40 8515931-29|
China Eastern Terminal
|BEIJING||Capital Airport||Terminal 2|
|SHANGHAI||Pu Dong Airport||Terminal 1|
|PARIS||C.de Gaulle||Aerogare 2 Term E|
|LONDON||Heathrow Airport||Terminal 4|
|FRANKFURT||Frankfurt Airport||Terminal 2|
|NEW YORK||J F Kennedy||Terminal 1|
|LOS ANGELES||Los Angeles||Tom Brandley Intl|
|HONG KONG||Chek Lap Kok Intl||Terminal 1|
China Eastern Fare Rules
|Airfare of your ticket||Cancellation Fee / per ticket||Change Fee / per ticket , Change to same class|
|First and Business Class||Free of charge if the cancellation is processed at least 4 hours prior to departure .10% of fare charge if the cancellation is processed within 4 hours or after departure||Free charges if the change is processed at least 4 hours prior to departure.5% of fare charge if the change is processed within 4 hours or after departure.|
|Economy Class||5% of fare charge if the cancellation is processed at least 4 hours prior to departure.10% of fare charge if the cancellation is processed within 4 hours or after departure||Free charges if the change is processed at least 4 hours prior to departure.5% of fare charge if the change is processed within 4 hours or after departure.|
|1%-35% discount on Economy Class tickets||20% of fare charge if the cancellation is processed at least 4 hours prior to departure.30% of fare charge if the cancellation is processed within 4 hours or after departure||20% of fare charge if the change is processed at least 4 hours prior to departure.30% of fare charge if the change is processed within 4 hours or after departure.If there is difference, you need to pay the difference additionally.|
|40%-60% discount on Economy Class tickets||40% of fare charge if the cancellation is processed at least 7 days prior to departure.80% of fare charge if the cancellation is processed within 7 days to departure.Non-refundable if the cancellation is processed after departure||30% of fare chargeif the change is processed at least 4 hours prior to departure.50% of fare charge if the change is processed within 4 hours or after departure.If there is difference, you need to pay the difference additionally|
China Eastern Check-In
When must I check-in when travelling with China Eastern Airlines ?
Depending on your check-in method, check-in times vary. For example, should you decide for an airport counter check-in, you should be aware of the fact that the check-in times vary depending on your journey’s type of route. However, it is recommended to arrive at the airport from 2 and a half hours to 45 minutes before flight departure.
Online check-in timings also vary depending on the type of route, so the best course of action would be to access the official website for up-to-date information regarding your scheduled departure. This must be done at least 24 hours prior to flight departure.
China Eastern assures its clients that, in 95% of the cases, the waiting time for checking-in at any of their airport counters will not exceed 5 minutes for First Class, 7 minutes for Business Class and 18 minutes for Economy Class.
Five minutes is all it takes for paying excess baggage fees, returning a ticket or filling in a ticket, 10 minutes of waiting in a queue being the most you’ll have to sit in line. They seem to be fast and efficient!
The passengers who opted for online check-in must go through the security checkpoint at the airport at least 40 minutes prior to flight departure.
Remember that those who do not respect this regulation or if the boarding procedure is not completed 15 minutes before departure, the plane will take off as scheduled and the passenger will be the sole responsible for missing the flight!
By accessing China Eastern Airlines’ official website, you can check-in online only by entering your personal information (name, mobile phone number and identification card number), followed by choosing your flight, your seat and then printing your boarding pass. It’s that simple. If, however, you don’t have a printer at home, you can print your boarding pass directly at the airport, at the China Eastern’s self-service boarding counters or check-in counters (provided that you have any valid form of identification).
The web check-in service is available only for adult passengers with no special requirements, provided they have an electronic ticket. Moreover, this check-in type is applicable to all the e-tickets, regardless of the class of service.
You should know that you are allowed to check-in online even if you have checked-in baggage, but you still need to present your luggage at the China Eastern self-service boarding or at the check-in counters at least one hour before scheduled departure.
If you completed the online check-in procedure and you have no checked-in luggage, you can bypass the security inspection and board directly with your printed boarding pass. Even in this case, there still are two recommended steps: you can whether confirm the boarding gate at the service counter / check-in counter (before going through the security inspection), or you can inform yourself on which boarding gate you must present yourself to from the flight information display monitors (after passing through security check).
Web check-in is also available if the electronic ticket was not bought from China Eastern Airlines’ website. However, after the i nput of your personal information (name, mobile phone number and ID number), special procedures must be followed, which will be laid out to you by the website.
China Eastern Airlines offers you the possibility of completing an online checking-in for someone else. This procedure still requires the passenger’s name, mobile phone number and their identification card number, and then all you need to do is follow the directions that the website will provide.
On the other hand, if you decide to cancel your web check-in, you can do that by calling China Eastern service hotline (8621-95530). However, if you need a specific telephone number for a certain city, you should still call the service hotline for further information.
The web check-in service is not available for the following categories of passengers:
• Children younger than 12 years old
• Pregnant women.
• CBBG unaccompanied elderly.
• People with disabilities (wheelchair-bound / stretcher-bound).
• Disabled revolutionary servicemen and police.
• Ill or injured persons.
• Travelers with VIP status.
• Passengers with special meal requirements.
Travelers who possess paper tickets instead of electronic tickets are also not eligible to perform the web check-in.
You should know that you cannot check-in online immediately after buying the actual ticket, instead you should wait for the online check-in service to open. Each airport has its own opening time, so you should refer to the Check-in opening times for cities in which this type of service is available (since the web check-in is only available in certain cities).
China Eastern Airlines’ online check-in system will not accept group check-ins, since the procedure requires to individually enter each passenger’s personal information separately, so the travelers must be checked-in one at a time.
Last but not least, an important detail consists in the fact that a person whose name includes both English letters and Chinese characters will not be able to check-in online, and must perform this at the check-in counter!
Being also a form of self-service check-in, this method of registration is subject to the same restrictions mentioned above.
Since China Eastern Airline has check-in kiosks at most airports where it is active, you can print your own boarding pass (making this an easy alternative, if you don’t have a printer at home). You can also make seat choices, pay fees for excess baggage, and even manage your frequent flyer points, all this while avoiding the time-consuming wait at a check-in counter - which can be oftenly crowded (especially on rush hours).
Depending on whether your flight is international or domestic, you should know that the boarding procedures commence and end differently. International flights will have green lights for boarding procedures up to two hours before departure and may end the boarding operations 45 minutes prior to flight departure.
On the other hand, domestic flights commence the boarding procedures 90 minutes before scheduled departure, closing them 30 minutes prior to taking off. Remember to always have with you all the relevant identification documents, as well as to arrive at the airport in time, so you could meet the time limits mentioned above!
China Eastern Term And Condition
China Eastern Baggage
What is the carry-on allowance?
Among other personal belongings, passengers are allowed to carry with them in the cabin only one piece of non-checked-in luggage with a weight limit of 5 kg / 11 lb and a volume limit of 20 x 40 x 55 cm / 8 x 16 x 22 in.
What is the free checked baggage allowance?
The free checked baggage allowance varies depending on whether your flight will be domestic or international. Furthermore, if it is indeed international, certain conditions will change the standard values applicable to free baggage allowance.
|First||40 kg / 88 lb||2 x 32 kg / 70 lb||2 x 158 cm / 62 in|
|Business||30 kg / 66 lb||2 x 32 kg / 70 lb||2 x 158 cm / 62 in|
|Economy||20 kg / 44 lb||two bags or less preferred||100 cm / 39 in length.60 cm / 24 in width.40 cm / 16 in height|
Any single piece of checked baggage must have a maximum weight of 32 kg / 70 lb, unless it consists in one of the following item types:
• Medical equipment.
• Mobility aids.
• Diplomatic luggage.
• Household effects.
• Sporting equipment.
• Musical instruments.
• Camera equipment.
• Checked pets.
If you find yourself with any of these items weighting above the maximum limit allowed, you are supposed to get a prior approval and notification during your booking or reservation, and also split the overweight baggage into lighter pieces and repack it.
Infants who pay for tickets at 10% of an adult fare do not have the right to free baggage allowance. However, for national and regional transportation, infants who pay for tickets at 10% of an adult price have a 10 kg / 22 lb free baggage allowance, applicable to weight free luggage allowance. For infants, one lightweight, fully collapsible pushchair / stroller can be checked free of charge, if cabin storage is available.
China Eastern Airlines’ free checked baggage allowance is divided into three major locations, subject to special baggage regulations:
|Europe/Australia/Japan**||First||32 kg / 70 lb||3||158 cm / 62 in|
|Business||32 kg / 70 lb||2||158 cm / 62 in|
|Economy||23 kg / 50 lb||2||158 cm / 62 in|
|Infant||same as adult companion||1*||115 cm / 45 in|
|Canada||First||32 kg / 70 lb||2||158 cm / 62in|
|Business||32 kg / 70 lb||2||158 cm / 62 in|
|Economy||23 kg / 50 lb||2||158 cm / 62 in|
|Infant||23 kg / 50 lb||1||115 cm / 45 in|
|USA||First||32 kg / 70 lb||2||158 cm / 62 in|
|Business||32 kg / 70lb||2||158 cm / 62 in|
|Economy||23 kg / 50 lb||2||158 cm / 62 in|
|Infant||23 kg / 50 lb||1||115 cm / 45 in|
- Beside the standard 1 piece of checked baggage, one foldable baby trolley is also allowed.
** For Eastern Miles Members who possess Gold / Silver cards, there is one extra piece of free checked baggage allowed. For the Gold members, the maximum weight limits of the extra piece is 32 kg / 70 lb, while Silver members benefit from a 23 kg / 50 lb bonus weight limit. On the other hand, for SkyTeam members, both Elite and Elite Plus, there is an extra piece of baggage allowed, weighting max. 23 kg / 50 lb.
Depending on the class on which you are travelling, the carry-on bag should not exceed the following limits:
• First class: 15 kg / 33 lb.
• Business class: 10 kg / 22 lb.
• Economy class: 7 kg / 15 lb.
Passengers travelling with First and Business class tickets can bring along one garment bag (of maximum 20 cm / 8 in when folded), or one soft bag of the same size - free of charge. These items, along with other duty-free objects, will be considered part of the cabin luggage allowance.
Before proceeding to the airport, make sure that you meet some minimum requirements concerning your luggage, or else China Eastern Airlines might refuse the carriage.
Briefly, you need to check that your baggage is firmly bound, locked and well packed, and, most important of all, is able to sustain certain pressure (remember your luggage will be loaded, unloaded, manipulated several times, and that other luggage may come on top of it during the flight).
China Eastern Airlines brings to your attention the fact that they will not be held responsible for the (partial or total) damage or loss of your baggage. Consequently, they advise not to store in the checked baggage important documents, money, certain valuables or fragile objects, since they can’t guarantee their safety.
Some recent regulations regarding alcohol and tobacco transport to Hong Kong should be brought to your attention:
• When entering Hong Kong, you must be 18 years old or above in order to carry, tax free and strictly for personal use, only 1 liter of liquor (with an alcohol concentration > 30%).
• A limited quantity of tobacco, tax free and for personal use only, can be carried under the following strict conditions: 1 cigar, or 19 cigarettes, or cigars weighting less than 25 grams, or any other kind of tobacco products weighting under 25 grams.
Lost and found
If your baggage was lost, you are supposed to fill in a baggage loss report, and China Eastern Airlines will contact you within 24 hours for further clarifications. Furthermore, if your baggage’s arrival is delayed and you are not present anymore at the original destination of the baggage, China Eastern will take up the task of contacting you and sending your luggage to an airport destination of your own choice, previously agreed upon.
For this type of service to go well, you must take care of writing down, before checking in, all your contact information on the registered baggage, so they could track you down based on these identification details.
China Eastern Airlines is trying to stick to a strict timetable when talking about baggage delivery. In 95% of the cases (upon domestic and regional flight arrival), they will effectively deliver the first baggage within 15 minutes after opening the cabin door. The moment the plane arrives at the apron, you should rest assured that the unloading process will start no later than 20 minutes after the opening of the cabin door. The entire luggage delivery sequence should not take more than 45 minutes.
China Eastern offers a broad variation of baggage / carriage services, such as loading and unloading, storage, transport, dispatch, space booking etc., trying to make sure that every client is a satisfied one.