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China Eastern

China Eastern (MU)

 Free Cabin 7kg
 Free Baggage 20kg
 Check-in 120 min before
 Free Snack Onboard

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Top Route China Eastern

China Eastern China Eastern flights from Kunming to Shanghai Pudong
China Eastern China Eastern flights from Shanghai Pudong to Kunming
China Eastern China Eastern flights from Beijing Capital to Shanghai Pudong
China Eastern China Eastern flights from Shanghai Pudong to Beijing Capital
China Eastern China Eastern flights from Shanghai HongQiao to Kunming
China Eastern China Eastern flights from Kunming to Shanghai HongQiao
China Eastern China Eastern flights from Beijing Capital to Shanghai HongQiao
China Eastern China Eastern flights from Shanghai HongQiao to Beijing Capital
China Eastern China Eastern flights from Xian Xianyang to Shanghai Pudong
China Eastern China Eastern flights from Shanghai Pudong to Xian Xianyang
China Eastern China Eastern flights from Nanjing to Shanghai Pudong
China Eastern China Eastern flights from Shanghai Pudong to Nanjing
China Eastern China Eastern flights from Shanghai HongQiao to Xian Xianyang
China Eastern China Eastern flights from Xian Xianyang to Shanghai HongQiao
China Eastern China Eastern flights from Shanghai HongQiao to Nanjing
China Eastern China Eastern flights from Nanjing to Shanghai HongQiao
China Eastern China Eastern flights from Beijing Nanyuan to Shanghai HongQiao
China Eastern China Eastern flights from Shanghai Pudong to Wuhan
China Eastern China Eastern flights from Wuhan to Shanghai Pudong
China Eastern China Eastern flights from Wuhan to Shanghai HongQiao
China Eastern China Eastern flights from Shanghai HongQiao to Wuhan
China Eastern China Eastern flights from Guangzhou to Shanghai Pudong
China Eastern China Eastern flights from Shanghai Pudong to Guangzhou
China Eastern China Eastern flights from Beijing Capital to Kunming
China Eastern China Eastern flights from Kunming to Beijing Capital
China Eastern China Eastern flights from Shanghai Pudong to Chengdu
China Eastern China Eastern flights from Shanghai HongQiao to Guangzhou
China Eastern China Eastern flights from Guangzhou to Shanghai HongQiao
China Eastern China Eastern flights from Chengdu to Shanghai Pudong
China Eastern China Eastern flights from Qingdao to Shanghai Pudong
China Eastern China Eastern flights from Shanghai Pudong to Qingdao
China Eastern China Eastern flights from Shanghai HongQiao to Chengdu
China Eastern China Eastern flights from Chengdu to Shanghai HongQiao
China Eastern China Eastern flights from Shenzhen to Shanghai Pudong
China Eastern China Eastern flights from Shanghai Pudong to Shenzhen

China Eastern Company Profile

China Eastern Airlines Corporation Limited has its headquarter located in Shanghai. As one of the three major airlines in mainland China, it flies a fleet of more than 430 long-haul and short-haul aircraft with an average age of less than seven years, China Eastern serves nearly 80 million travelers annually and ranks among the world’s top 5 airlines in terms of passenger transportation volume. As an official member of SkyTeam, China Eastern has extended its flight network from Shanghai to 1000 cities in 187 countries via close cooperation with SkyTeam member airlines.

Members of Eastern Miles can participate the mileage accumulate and redeem program, enjoy member benefits and use any one of the 525 VIP lounges across the world within all 19 SkyTeam member airlines.

China Eastern has been striving to become a superexcellent aviation service integrator to win “staff devotion, customers’ loyalty, shareholders’ satisfaction and public trust”.

As the end of 2012, China Eastern has been rewarded the “Golden Ting Award” by China Capital Market Annual Conference 2012, been recognized as one of the 50 most valuable Chinese brands by WPP and been ranked among the top ten of FORTUNE China CSR Ranking 2013.
With the concept of “World-class hospitality with Eastern charm”, China Eastern will create splendid travel experiences for global customers with an “accurate, delicate and precise” service quality.
Website:www.ceair.com; Customer service line:+86(95530)

China Eastern History

On the 25th of June 1988, under the CAAC Huadong Administration, China Eastern Airlines was founded in Shanghai, People's Republic of China.In 1997, since China General Aviation was not profitable anymore, China Eastern Airlines incorporated it, becoming the first Chinese airline to offer its shares on the international market.
One year later, China Eastern founded China Cargo Airlines, as a joint venture with COSCO.In March 2001, China Eastern Airlines took over Great Wall Airlines.Two years later, China Yunnan Airlines and China Northwest Airlines were merged into China Eastern Airlines.

In 2007, China Eastern Airlines began servicing its first African destination, Johannesburg (via Mali), but ended the route one year later.Another successful merge took place on June 2009, when it was announced that, in order to reduce excessive competition, Shanghai Airlines began to fuse with China Eastern. This newly established union aimed towards consolidating Shanghai’s status on the international aviation scene.

In February 2010, when the merge was completed, China Eastern Airlines owned Shanghai Airlines as a subsidiary with its own brand and livery. Half of the market share in Shanghai was expected to be owned by the newly formed alliance.On the 18th of October 2011, China Eastern ordered 15 Airbus A330, in an attempt of expanding its passenger fleet.

March 2012 marks an important date for China Eastern, who was announced to start establishing the foundation of a new alliance, this time with Qantas Group. This alliance’s purpose was setting up a new low-cost airline for the Hong Kong International Airport, which will be known as Jetstar Hong Kong and will commence operations in 2013.
In April 2012, twenty Boeing 777-300ERs were ordered from Boeing, drawing attention to China Eastern Airlines’ attempt to phase out its five Airbus A340-600s.With a strong presence on routes in Asia, North America and Australia, the airline is expected to add more international routes in the near future.

China Eastern Airlines was involved in four deadly incidents, the first taking place in August 1989 and ending with 34 victims, while the last one happened in late November 2004, when Flight 5210, a Bombardier CRJ-200 jet, crashed in Inner Mongolia, killing all 53 people on board.

China Eastern Route

157 routes

China Eastern Call centre

• Branch Office in China

City Telp Fax
BEI JING 010-95530 021-95530-8
SHANG HAI 021-95530 021-95530-8
BAN NA 0691-2126999,0691-2127775 0691-2120529
CHANG CHUN 0431-88400808 0431-88400707
CHANGSHA 0731-84463638,0731-84466448 0731-84463460
CHENG DU 028-86155133,028-86155233 028-86113296
CHONG QING 023-63734780,023-63628000 023-63717217
DA LIAN 0411-82828266 0411-82828255
FU ZHOU 0591-87544108,0591-87543997 0591-87545180
LAN ZHOU 0931-8821964 0931-8885676
GUANG ZHOU 020-81350071 020-81350053
GUI LIN 0773-2827046 0773-2822226
GUI YANG 0851-6822288 0851-6818110
HAI KOU 0898-66703191 0898-66784521
HANG ZHOU 0571-87016688 0571-87016745
HA ER BIN 0451- 88892666 0451-51
HE FEI 0551-2822357 0551-2812866
HU HE HAO TE 0471-8936888,0471-8937888 0471-6925333
JI NAN 0531-87964445 0531-87966978
KUN MING 0871-95530 0871-3101976
LI JIANG 0888-5199999 0888-5155966
NAN CHANG 0791-88514195 0791-88514194
NAN CHANG 0791-88514195 0791-88514194
NAN JING 025-84567158,/968968 025-84567166
NING BO 0574-27660000 0574-27666611
QING DAO 0532-83070535 0532-85739175
SHI JIA ZHUANG 0311-88641673 0311-88641532
SHEN YANG 024-22815320 024-22813380
SHENZHEN 0755-88376376,0755-88376377 0755-88376367
TAI WAN 00886-2-35186868 00886-2-25450781
TAI YUAN 0351-4040183,0351-4042903 0351-4139665
TIAN JIN 022-27823909 022-27822639
WU LU MU QI 0991-5858990,0991-5567801 0991-5567805
WEN ZHOU 0577-88669550 0577-89882265
XIA MEN 0592-5206777,0592-2220000 0592-2211591
XI NING 0971-6249966 0971-6240363
XU ZHOU 0516-85806501 0516-85806520
ZHANG JIA JIE 0744-8250732 0744-8250650
ZHENG ZHOU 0371-63943373/79 0371-63943621
HONG KONG 00852-36658388 00852-25217011
XI ’AN 029-95530 029-88794797
YIN CHUAN 0951-5050505 0951-5047799
YAN TAI 0535-6628330 0535-6628360
WU HAN 027-68857295 027-68857296
YI CHANG 0717-6774455 0717-6768729
EN SHI 0718-8252708 0718-8252709
SAN YA 0898-88211522 0898-88210203
LA SA 0891-6626011,0891-6626013 0891-6626012
NAN NING 0771-2823857 0771-2823207
SU ZHOU 0512-69339331 0512-69339337
KUN SHAN 0512-36839407 0512-36831407
NAN TONG 0513-85502880 0513-81163912
JIANG YIN 0510-86803207 0510-86803091
HU ZHOU 0572-2186501 0572-2186503
WU XI 0510-82302810 0510-82302830
CHANG ZHOU 0519-89662869 0519-89662795

• Overseas Rep-offices

City Telp Fax
Los Angeles Los Angeles 001-626-5831515
New York (001) 212-685-8685 (001) 212-685-8870
Vancouver 001-604-6898998 001-604-6898119
Paris 0033-1-44860300 0033-1-44860868
Madrid 0034-91-5599889 0034-91-5410411
Brussels 0032-2-5503915 0032-2-5503920
Brussels 0032-2-5503915 0032-2-5503920
London 0044-20-79352676 0044-20-79352967
Munich 0049-89-2103860 0049-89-21038621
Frankfurt 0049-69-1338930 0049-69-13389333
Hamburg 0049 40 8515931-0 0049 40 8515931-29
Moscow 007-495-9358828 007-495-9358829
rome 0039-06-420470888 0039-06-420470818
Melbourne 0061-3-86351000 0061-3-96148882
Sydney 00612-92901148 00612-92901153
Singapore 0065-62223456 0065-63232932
Bangkok 00662-6366980 00662-6366981-82
New Delhi 0091-11-43513166 0091-11-43513155
Kolkata 0091-33-40448887/88 0091-33-22875173
KualaLumpur 00603-21611666 00603-21612666
Colombo 0094-11-4218888 0094-11-4609616
Seoul 0082-2-5180330 0082-2-5185677
Mandalay 00952-60990/1,00959-6501581 00952-31647
Siem Reap 00855-63-969226
Vientiane 0085621-212300 0085621-212300
Dhaka 0880-2-8819481 00880-2-8819486
PhnomPenh 00855-16289579
Kathmandu 00977-14411666 00977-14411111
Rangoon 0095-9-5588666 0095-1-657109
Kagoshima 0081-99-2198888 0081-99-2198887
Nagasaki 0081-95-828-1510 0081-95-828-2539
Fukuoka 0081-92-2622000 0081-92-2828622
Nagoya 0081-52-2016668 0081-52-2018686
Tokyo 0081-3-35061166 0081-3-35061117
Osaka 0081-6-64485161 0081-6-64485160
Okayama 0081-86-2335288 0081-86-2334655
Sapporo 0081-11-2421258 0081-11-2421339
Matsuyama 0081-89-9157555 0081-89-9157566
Hiroshima 0081-82-2456623 0081-82-2456625
Niigata 0081-25-2485701 0081-25-2485661
Okinawa 0081-98-8606881 0081-98-8606886
Shizuoka 0081-54-652-1212 0081-54-652-1213
Dubai 00971-4-2545448 00971-4-2545447
Kanazawa 0081-76-2326888 0081-76-2326808
Toyama 0081-76-4285060 0081-76-4285061

China Eastern Terminal

City Airport Terminal
BEIJING Capital Airport Terminal 2
SHANGHAI Pu Dong Airport Terminal 1
PARIS C.de Gaulle Aerogare 2 Term E
LONDON Heathrow Airport Terminal 4
FRANKFURT Frankfurt Airport Terminal 2
MOSCOW Demodedovo
JOHANNESBURG Johnnesburg Terminal A
VANCOUVER Vancouver International Building(ITB)
NEW YORK J F Kennedy Terminal 1
LOS ANGELES Los Angeles Tom Brandley Intl
TOKYO Narita Terminal 2
TOKYO Haneda
OSAKA Kansai Intl
FUKUOKA Fukuoka
SEOUL Incheon
SEOUL Gimpo Terminal 1
HONG KONG Chek Lap Kok Intl Terminal 1
TAIPEI Taipei Terminal 2
TAIPEI Sung Shan
DELHI Delhi Terminal 2

China Eastern Fare Rules

Airfare of your ticket Cancellation Fee / per ticket Change Fee / per ticket , Change to same class
First and Business Class Free of charge if the cancellation is processed at least 4 hours prior to departure .10% of fare charge if the cancellation is processed within 4 hours or after departure Free charges if the change is processed at least 4 hours prior to departure.5% of fare charge if the change is processed within 4 hours or after departure.
Economy Class 5% of fare charge if the cancellation is processed at least 4 hours prior to departure.10% of fare charge if the cancellation is processed within 4 hours or after departure Free charges if the change is processed at least 4 hours prior to departure.5% of fare charge if the change is processed within 4 hours or after departure.
1%-35% discount on Economy Class tickets 20% of fare charge if the cancellation is processed at least 4 hours prior to departure.30% of fare charge if the cancellation is processed within 4 hours or after departure 20% of fare charge if the change is processed at least 4 hours prior to departure.30% of fare charge if the change is processed within 4 hours or after departure.If there is difference, you need to pay the difference additionally.
40%-60% discount on Economy Class tickets 40% of fare charge if the cancellation is processed at least 7 days prior to departure.80% of fare charge if the cancellation is processed within 7 days to departure.Non-refundable if the cancellation is processed after departure 30% of fare chargeif the change is processed at least 4 hours prior to departure.50% of fare charge if the change is processed within 4 hours or after departure.If there is difference, you need to pay the difference additionally

China Eastern Check-In

Check In
Online check-in
When must I check-in when travelling with China Eastern Airlines ?
Depending on your check-in method, check-in times vary. For example, should you decide for an airport counter check-in, you should be aware of the fact that the check-in times vary depending on your journey’s type of route. However, it is recommended to arrive at the airport from 2 and a half hours to 45 minutes before flight departure.
Online check-in timings also vary depending on the type of route, so the best course of action would be to access the official website for up-to-date information regarding your scheduled departure. This must be done at least 24 hours prior to flight departure.
Counter check-in
China Eastern assures its clients that, in 95% of the cases, the waiting time for checking-in at any of their airport counters will not exceed 5 minutes for First Class, 7 minutes for Business Class and 18 minutes for Economy Class.
Five minutes is all it takes for paying excess baggage fees, returning a ticket or filling in a ticket, 10 minutes of waiting in a queue being the most you’ll have to sit in line. They seem to be fast and efficient!
Web check-in
The passengers who opted for online check-in must go through the security checkpoint at the airport at least 40 minutes prior to flight departure.
Remember that those who do not respect this regulation or if the boarding procedure is not completed 15 minutes before departure, the plane will take off as scheduled and the passenger will be the sole responsible for missing the flight!
Documents
By accessing China Eastern Airlines’ official website, you can check-in online only by entering your personal information (name, mobile phone number and identification card number), followed by choosing your flight, your seat and then printing your boarding pass. It’s that simple. If, however, you don’t have a printer at home, you can print your boarding pass directly at the airport, at the China Eastern’s self-service boarding counters or check-in counters (provided that you have any valid form of identification).
Availability
The web check-in service is available only for adult passengers with no special requirements, provided they have an electronic ticket. Moreover, this check-in type is applicable to all the e-tickets, regardless of the class of service.
You should know that you are allowed to check-in online even if you have checked-in baggage, but you still need to present your luggage at the China Eastern self-service boarding or at the check-in counters at least one hour before scheduled departure.
If you completed the online check-in procedure and you have no checked-in luggage, you can bypass the security inspection and board directly with your printed boarding pass. Even in this case, there still are two recommended steps: you can whether confirm the boarding gate at the service counter / check-in counter (before going through the security inspection), or you can inform yourself on which boarding gate you must present yourself to from the flight information display monitors (after passing through security check).
Web check-in is also available if the electronic ticket was not bought from China Eastern Airlines’ website. However, after the i nput of your personal information (name, mobile phone number and ID number), special procedures must be followed, which will be laid out to you by the website.
Options
China Eastern Airlines offers you the possibility of completing an online checking-in for someone else. This procedure still requires the passenger’s name, mobile phone number and their identification card number, and then all you need to do is follow the directions that the website will provide.
On the other hand, if you decide to cancel your web check-in, you can do that by calling China Eastern service hotline (8621-95530). However, if you need a specific telephone number for a certain city, you should still call the service hotline for further information.
Restrictions
The web check-in service is not available for the following categories of passengers:
• Children younger than 12 years old
• Pregnant women.
• CBBG unaccompanied elderly.
• People with disabilities (wheelchair-bound / stretcher-bound).
• Disabled revolutionary servicemen and police.
• Ill or injured persons.
• Travelers with VIP status.
• Passengers with special meal requirements.
Travelers who possess paper tickets instead of electronic tickets are also not eligible to perform the web check-in.
You should know that you cannot check-in online immediately after buying the actual ticket, instead you should wait for the online check-in service to open. Each airport has its own opening time, so you should refer to the Check-in opening times for cities in which this type of service is available (since the web check-in is only available in certain cities).
China Eastern Airlines’ online check-in system will not accept group check-ins, since the procedure requires to individually enter each passenger’s personal information separately, so the travelers must be checked-in one at a time.
Last but not least, an important detail consists in the fact that a person whose name includes both English letters and Chinese characters will not be able to check-in online, and must perform this at the check-in counter!
Kiosk check-in
Being also a form of self-service check-in, this method of registration is subject to the same restrictions mentioned above.
Since China Eastern Airline has check-in kiosks at most airports where it is active, you can print your own boarding pass (making this an easy alternative, if you don’t have a printer at home). You can also make seat choices, pay fees for excess baggage, and even manage your frequent flyer points, all this while avoiding the time-consuming wait at a check-in counter - which can be oftenly crowded (especially on rush hours).
Boarding
Depending on whether your flight is international or domestic, you should know that the boarding procedures commence and end differently. International flights will have green lights for boarding procedures up to two hours before departure and may end the boarding operations 45 minutes prior to flight departure.
On the other hand, domestic flights commence the boarding procedures 90 minutes before scheduled departure, closing them 30 minutes prior to taking off. Remember to always have with you all the relevant identification documents, as well as to arrive at the airport in time, so you could meet the time limits mentioned above!

China Eastern Term And Condition

http://hk.ceair.com/muovc/main/en_HK/Static_pages/TermsConditions.html

China Eastern Baggage

What is the carry-on allowance?
Among other personal belongings, passengers are allowed to carry with them in the cabin only one piece of non-checked-in luggage with a weight limit of 5 kg / 11 lb and a volume limit of 20 x 40 x 55 cm / 8 x 16 x 22 in.
What is the free checked baggage allowance?
The free checked baggage allowance varies depending on whether your flight will be domestic or international. Furthermore, if it is indeed international, certain conditions will change the standard values applicable to free baggage allowance.

Domestic flights

Class Weight Pieces Size
First 40 kg / 88 lb 2 x 32 kg / 70 lb 2 x 158 cm / 62 in
Business 30 kg / 66 lb 2 x 32 kg / 70 lb 2 x 158 cm / 62 in
Economy 20 kg / 44 lb two bags or less preferred 100 cm / 39 in length.60 cm / 24 in width.40 cm / 16 in height

Any single piece of checked baggage must have a maximum weight of 32 kg / 70 lb, unless it consists in one of the following item types:
• Medical equipment.
• Mobility aids.
• Diplomatic luggage.
• Household effects.
• Sporting equipment.
• Musical instruments.
• Camera equipment.
• Checked pets.
If you find yourself with any of these items weighting above the maximum limit allowed, you are supposed to get a prior approval and notification during your booking or reservation, and also split the overweight baggage into lighter pieces and repack it.
Infants who pay for tickets at 10% of an adult fare do not have the right to free baggage allowance. However, for national and regional transportation, infants who pay for tickets at 10% of an adult price have a 10 kg / 22 lb free baggage allowance, applicable to weight free luggage allowance. For infants, one lightweight, fully collapsible pushchair / stroller can be checked free of charge, if cabin storage is available.
International flights
China Eastern Airlines’ free checked baggage allowance is divided into three major locations, subject to special baggage regulations:

Foreign territory Class Weight Pieces Size
Europe/Australia/Japan** First 32 kg / 70 lb 3 158 cm / 62 in
Business 32 kg / 70 lb 2 158 cm / 62 in
Economy 23 kg / 50 lb 2 158 cm / 62 in
Infant same as adult companion 1* 115 cm / 45 in
Canada First 32 kg / 70 lb 2 158 cm / 62in
Business 32 kg / 70 lb 2 158 cm / 62 in
Economy 23 kg / 50 lb 2 158 cm / 62 in
Infant 23 kg / 50 lb 1 115 cm / 45 in
USA First 32 kg / 70 lb 2 158 cm / 62 in
Business 32 kg / 70lb 2 158 cm / 62 in
Economy 23 kg / 50 lb 2 158 cm / 62 in
Infant 23 kg / 50 lb 1 115 cm / 45 in
  • Beside the standard 1 piece of checked baggage, one foldable baby trolley is also allowed.
    ** For Eastern Miles Members who possess Gold / Silver cards, there is one extra piece of free checked baggage allowed. For the Gold members, the maximum weight limits of the extra piece is 32 kg / 70 lb, while Silver members benefit from a 23 kg / 50 lb bonus weight limit. On the other hand, for SkyTeam members, both Elite and Elite Plus, there is an extra piece of baggage allowed, weighting max. 23 kg / 50 lb.

Carry-on baggage

Depending on the class on which you are travelling, the carry-on bag should not exceed the following limits:
• First class: 15 kg / 33 lb.
• Business class: 10 kg / 22 lb.
• Economy class: 7 kg / 15 lb.
Passengers travelling with First and Business class tickets can bring along one garment bag (of maximum 20 cm / 8 in when folded), or one soft bag of the same size - free of charge. These items, along with other duty-free objects, will be considered part of the cabin luggage allowance.
Checked baggage
Before proceeding to the airport, make sure that you meet some minimum requirements concerning your luggage, or else China Eastern Airlines might refuse the carriage.
Briefly, you need to check that your baggage is firmly bound, locked and well packed, and, most important of all, is able to sustain certain pressure (remember your luggage will be loaded, unloaded, manipulated several times, and that other luggage may come on top of it during the flight).
China Eastern Airlines brings to your attention the fact that they will not be held responsible for the (partial or total) damage or loss of your baggage. Consequently, they advise not to store in the checked baggage important documents, money, certain valuables or fragile objects, since they can’t guarantee their safety.
Some recent regulations regarding alcohol and tobacco transport to Hong Kong should be brought to your attention:
• When entering Hong Kong, you must be 18 years old or above in order to carry, tax free and strictly for personal use, only 1 liter of liquor (with an alcohol concentration > 30%).
• A limited quantity of tobacco, tax free and for personal use only, can be carried under the following strict conditions: 1 cigar, or 19 cigarettes, or cigars weighting less than 25 grams, or any other kind of tobacco products weighting under 25 grams.
Lost and found
If your baggage was lost, you are supposed to fill in a baggage loss report, and China Eastern Airlines will contact you within 24 hours for further clarifications. Furthermore, if your baggage’s arrival is delayed and you are not present anymore at the original destination of the baggage, China Eastern will take up the task of contacting you and sending your luggage to an airport destination of your own choice, previously agreed upon.
For this type of service to go well, you must take care of writing down, before checking in, all your contact information on the registered baggage, so they could track you down based on these identification details.
Baggage service
China Eastern Airlines is trying to stick to a strict timetable when talking about baggage delivery. In 95% of the cases (upon domestic and regional flight arrival), they will effectively deliver the first baggage within 15 minutes after opening the cabin door. The moment the plane arrives at the apron, you should rest assured that the unloading process will start no later than 20 minutes after the opening of the cabin door. The entire luggage delivery sequence should not take more than 45 minutes.
China Eastern offers a broad variation of baggage / carriage services, such as loading and unloading, storage, transport, dispatch, space booking etc., trying to make sure that every client is a satisfied one.