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Singapore Airlines Company Profile
Singapore Airlines Limited is the flag carrier of Singapore was founded in 1947 based in Singapore with its hub at Singapore Changi Airport. As of March 31, 2015, its operating fleet consisted of 170 aircraft, including 162 passenger aircraft and 8 freighters.
Singapore Airlines, together with subsidiaries, provides passenger and cargo air transportation services in East Asia, Europe, South West Pacific, the Americas, West Asia, and Africa. Singapore Airlines is also offers engineering services, air charters, and tour wholesaling. Singapore Airlines is also provides training for pilots and aircraft maintenance services, including technical and non-technical handling at the airport; airframe maintenance and component overhaul services; and aviation insurance and pilot recruitment services.
The Singapore Airlines has three airlines subsidiaries: SilkAir operates regional flights to secondary cities, while Scoot and Tigerair operate in the low-cost carrier sector.
Singapore Airlines History
Singapore Airlines began with the incorporation of Malayan Airways Limited (MAL) on 1 May 1947. The airline's first flight was a chartered flight from the British Straits Settlement of Singapore to Kuala Lumpur on 2 April 1947 using an Airspeed Consul twin-engined aircraft.
Regular weekly scheduled flights from Singapore to Kuala Lumpur, Ipoh and Penang from 1 May 1947 with the same aircraft type. The airline continued to expand during the rest of the 1940s and 1950s, as other British Commonwealth airlines (such as BOAC and Qantas Empire Airways) provided technical assistance,.
When Malaya, Singapore, Sabah and Sarawak formed the Federation of Malaysia in 1963, the airline's name was changed, from "Malayan Airways" to "Malaysian Airways". MAL also took over Borneo Airways. In 1966, following Singapore's separation from the federation, the airline's name was changed again, to Malaysia-Singapore Airlines (MSA). The next year saw a rapid expansion in the airline's fleet and route, including the purchase of MSA's first Boeing aircraft, the Boeing 707s, as well the completion of a new high-rise headquarters in Singapore. Boeing 737s were added to the fleet soon after.
Almost overnight after the split from MSA in 1972 SIA expanded and adding cities in the Indian subcontinent and Asia, and adding Boeing 727s, Boeing 747s and Douglas DC-10s to its fleet.
In 1977 British Airways and Singapore Airlines shared a Concorde for flights between London and Singapore International Airport at Paya Lebar via Bahrain.
The 1980s saw expanded services to United States, Canada, and additional European cities with Madrid becoming the first Hispanic city to be served by SIA. Boeing 747-300s were leased and introduced into the SIA fleet in the early 1980s and named 'Big Tops'.
In 2004, SIA began non-stop trans-Pacific flights from Singapore to Los Angeles and Newark, utilising the Airbus A340-500. These flights marked the first non-stop air services between Singapore and the USA.
On 6 April 2012, Singapore Airlines phased out the last 747 in its fleet after 40 years of service. A final round-trip commemorative flight was operated from Singapore to Hong Kong with flight numbers SQ747 and SQ748 respectively. As well as an extended flying time, special meals, performances and inflight celebrations, passengers were given well stocked 747 goody bags.
Singapore Airlines Fare Rules
Singapore Airlines Terminal
Airport Terminal for Singapore Airlines
1. Changi International Airport
|Middle East (Saudi Arabia/United Arab Emirates||Terminal 2|
|South Asia (Bangladesh/Srilangka/Maldives||Terminal 2|
|South Asia (India) effect from 17 May 2016)||Terminal 3|
|South Africa (effect from 17 May 2016)||Terminal 3|
|Americas (Brazil/USA)||Terminal 3|
|Europe (Denmark/France/Germany/Italy/Netherlands/Russia/Spain/Switzerland/Turkey/United Kingdom||Terminal 3|
|North Asia (China/Hong Kong/Japan/Korea/Taiwan)||Terminal 3|
|South West Pacific (Australia/New Zealand)||Terminal 3|
Flights may arrive at Terminal 2 or Terminal 3
Calling the flight enquiry hotline at: 1800-542-4422 Singapore Only and (65) 6542 4422 from Overseas
Singapore Airlines Check-In
Check - In Information for Singapore Airlines
Counter check-in for Singapore Airlines flights
If you have a confirmed flight booking and are departing from Singapore Changi Airport, you can check in from 48 hours to 40 minutes before your flight departs.
The check-in counter opening hours are:
- Terminal 2: 04.30 to 22.00
- Terminal 3: 04.30 to 22.00
Subject to flight schedule changes.
For assistance when the counters are closed, please call +65 6223 8888.
Online/Mobile check-in for Singapore Airlines flights
Check in on your computer or mobile device from 48 hours to 2 hours before your flight departs. You can also print your boarding pass or download it to your mobile device before going to the airport, if you’re departing from selected cities.
Kiosk check-in for Singapore Airlines flights
Beat the queue at the airport with convenient kiosk check-in services of Singapore Airlines, now available at:
- Singapore Changi Terminal 2 (Row 3) and Terminal 3 (Rows 3 and 4)
- Amsterdam Schiphol (Departure Hall 3)
- London Heathrow Terminal 2 (Zone A)
- Tokyo Narita Terminal 1 South Wing (Zone F)
At the airport, proceed directly to the Immigration counter if you don’t have bags to check in and if you don’t require travel document/visa/credit card verification at the check-in counter.
Kiosk check-in is available to everyone at these airports, unless:
- Your passport or visa is not machine-readable
- Your booking is not confirmed, or you’re on a waitlist
- You or the passenger you’re checking in is an unaccompanied minor
- You’ve booked an extra seat (for instance, for a musical instrument)
- You have any special assistance (for instance, you’re travelling with a pet, you require medical assistance, or you’ve requested for the meet-and-assist service)
If you’re returning within 48 hours of your departing flight, you can check in for both flights at the same time.
Your baggage will be checked in for your first flight. When arriving at the airport for your return flight, you should proceed to a check-in counter to drop off your baggage.
Singapore Airlines Terms & Conditions
Singapore Airlines Baggage
Information Baggages of Singapore Airlines
You are strongly advised against packing valuable and fragile items in your checked baggage, such as:
- securities / negotiable papers
- silverware / precious metals
- money / jewelry / other valuable items
- business / travel / identification documents
- perishable items.
For flights to and from all destinations, except the USA and Brazil.
|Class of travel||Allowance||PPS Club members||KrisFlyer Elite Gold/Star Alliance Gold Member|
|Suites and First Class||50kg||Extra 100% Total: 100kg||Extra 20kg Total: 70kg|
|Business Class||40kg||Extra 100% Total: 80kg||Extra 20kg Total: 60kg|
|Premium Economy Class||35kg||Extra 100% Total: 70kg||Extra 20kg Total: 55kg|
|Economy Class||30kg||Extra 100% Total: 60kg||Extra 20kg Total: 50 kg|
An infant is entitled to 10kg of baggage, as well as a fully collapsible stroller or pushchair and carry-cot or car seat
For flights to and from the USA and/or Brazil only.
|Class of travel||To/From Brazil and/or USA||PPS Club members||KrisFlyer Elite Gold / Star Alliance Gold members|
|Suites and First Class||2 pieces, up to 32kg each||Extra 100%||1 extra piece|
|Business Class||2 pieces, up to 32kg each||Extra 100%||1 extra piece|
|Premium Economy Class||To and from the USA and/or Canada: 2 pieces, up to 23kg each||Extra 100%||1 extra piece|
|To and from Brazil: 2 pieces, up to 32kg each|
|Economy Class||To and from the USA and/or Canada: 2 pieces, up to 23kg each||Extra 100%||1 extra piece|
|To and from Brazil:2 pieces, up to 32kg each|
An infant is entitled to one piece of baggage, where the sum of the length, width and height does not exceed 158cm (62 inches). You can also check in a fully collapsible stroller or pushchair and carry-cot or car seat for free.
In line with local Occupational Health and Safety rules, each of your checked bags cannot exceed 32kg.
You’ll be required to repack your baggage if it exceeds 32kg. If you wish to transport a bag that is more than 32kg in weight, please contact Local Singapore Airlines Office
Baggage size limitation
If you’re checking in a bulky item at Singapore Changi Airport, it should not exceed 200cm (length) x 75cm (width) x 80cm (height).
more baggage information regulation of Singapore Airlines click [http://www.singaporeair.com/en_UK/id/travel-info/baggage/baggage-allowance//)
you can carry up to two bags into the cabin with you depending on your class of travel.
|Class of travel||Allowance||Limitations|
|Suites/First Class/Business Class||2 pieces||Up to 7kg each & Sum of length, width and height of each piece should not exceed 115cm|
|Premium Economy Class/Economy Class||1 piece|
Additional items allowed on board
You may carry ONE these items with you on singapore Airlines flights, free of charge, in addition to your cabin baggage allowance (subject to country restrictions, where applicable):
- Ladies’ handbag*
- Camera / Camera bag*
- Document bag*
- Walking stick
- Laptop / Notebook in bag*
- Small camera
- Infant’s amenities and food for consumption on board. The total weight of these items should not exceed 6kg
- A walking stick, a pair of crutches and/or other prosthetic devices, if you are dependent on them
- A small amount of duty free goods (where permitted)
- The maximum dimensions for these bags are 40x30x10cm each. If your item exceeds the total dimension of 80cm (the length, width and height combined), it will be counted as part of your standard cabin baggage allowance. You will then be required to check in either your cabin bag or the additional item.
Baggage will carry out checked on flights at check-in and prior to boarding. At check-in, cabin baggage that exceeds the allowed limits must be checked in. Prior to boarding, cabin baggage that exceeds the allowed limits will be collected and stored in the aircraft cargo compartment. Excess baggage charge may be added if the combined weight or pieces with the bags already checked in exceeds your checked baggage allowance.
Singapore Airlines Inflight Comforts
Singapore Airlines Inflight Comforts
- Free Meals and Drinks
The brand new Economy Class seat is available on the Airline’s B777-300ER, A330-300 and A380-800 aircraft
The result of intensive research and customer surveys, the new Singapore Airlines Economy Class seat is ergonomically designed to provide customers with an unsurpassed level of comfort. Leveraging on advance technology, the seat boasts of smart features and elegant finishes, including:
- Special seat design which offers customers more personal space and increased legroom
- Front mounted footrest for maximum comfort
- Height adjustable leather headrests with side panels which can be folded for head and neck support
- The handset is installed on the seatback for easier access
- Intelligent stowage features such as coat hook and spectacle receptacle to enhance travellers’ personal space
- Adjustable personal reading light
- Larger personal LCD monitor
- Givenchy-designed fabric seat cover
- Inseat power supply
4.The new Economy Class seat will be fitted on all new aircraft type joining the fleet.
Singapore Airlines Flight Schedule
Singapore Airlines Contact
Singapore Airlines Contact Center
|Singapore||+65 6223 888||24 hours|Monday to Saturday: 8.30am -6.00pm Sunday: 9.30am-5.00pm|
|Malaysia||+60 3 2618 6333||Monday to Friday: 8.30am - 5.15pm, Saturday, Sunday & Public Holiday: Closed|
|Indonesia Bali||+62 361 9368388 / 89||Monday - Friday: 0830 - 1700, Saturday: 0830 - 1500, Sunday and Public, Holiday: Closed|
|Indonesia Jakarta||+62 21 52997 888||Monday - Friday: 0815 - 1700, Saturday: 0900 - 1300, Sunday and Public, Holiday: Closed|
|Indonesia Surabaya||62 31 5319215 / 16 / 17 / 18||Monday - Friday 0815 - 1700, Saturday 0815 - 1300, Sunday and Public Holiday: Closed|
|Thailand Bangkok||(66) 2 353-6000/66) 2 353-603||Monday to Friday: 0815hours to 1715hours, Saturday, Sunday & Public holiday: Closed|