HKExpress

Company Profile

HKExpress which operates with IATA code (UO) and ICAO code HKE, is a low cost carrier airline that flies international routes. The airline flies to destinations all over the world from its main hub located in Hong Kong International Airport (HKG). Hong Kong Express Airways Limited is the owner of the trade name HKExpress. The company is lead by the CEO, Jeanette Mao. The address of the head office is Hong Kong.

History

HKExpress operating with IATA code (UO) and ICAO code (HKE) is managed by Hong Kong Express Airways Limited. In 2004, this airline was established. Across the years, HKExpress always offers the best services for their loyal passengers to become one of the leading airlines in the future. This airline began its operation on 27-10-2013. HKExpress has won Top 10 Safest Low-Cost Airlines for 2020 Perfect 7-Star Safety Rating in 2020 by AirlineRatings.com.

Flight Attendant

HKExpress cabin crew wears a uniform in beige & black (men) and purple & white (Women). For male flight attendants, they wear beige suit, black shirt and black pants. For female flight attendants, they wear purple blazer & white shirt with black skirt / purple pants. The uniform itself represents their strong passion to create an excellent passengers' experience throughout the flight.

Fleet

HKExpress has a number of aircrafts, all of which can be checked in the following table:

Call Center

If you have inquiries for the airline or are facing issues during your travel such as lost baggage or delayed flights, you can directly contact the airline. The HKExpress customer service call center can be contacted on one of the following phone numbers :

Live Chat

There is no live chat service for passengers of HKExpress.

Web Check-in

Passengers can do web check in through the official website of HKExpress. To do so, click here to go to the airline’s check-in page. Web check-in can be done 2 days prior to scheduled departure time.

Airport Check-in

Check-in counters for HKExpress opens 180 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the HKExpress passengers, and could be accessed at the departure airport according to the availability. For more information on this service, contact the airline. The check in time is 3 hours prior to the scheduled flight departure time.

App Check-in

It is possible for HKExpress passengers to check in through the airline’s official mobile (Android/iOS) app. To do so, download the HKExpress mobile application on their mobile phone. The check in time is 48 hours before the scheduled departure time.

Baggage

Introduction

HKExpress (UO) is a low cost carrier airline flying to international routes. The cabin baggage allowance provided by this airline is 7 kg and maximum dimension of 36 cm x 23 cm x 56 cm (L x W x H). The flight ticket fare does not include free checked baggage allowance. Airport check in time at the airport starts from 180 minutes before the scheduled flight departure time. Online check in is available for flights with the airline on HKExpress official website. It can be processed 2 days before flight departure time.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the contact and passenger details on the booking page. 5. Complete payment through the selected payment method. 6. Receive your HKExpress flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your HKExpress ticket on Airpaz.com can be made via bank PayPal, bank transfer, credit card, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

Fare Rules