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For Trabel dates from 10 May 2013 onwards, both AirAsia and AirAsia Zest allow 7 kg carry-on and pre-booking of check-in baggage from 15kg up.
Each guest is allowed one piece of cabin baggage and 1 laptop bag Or 1 handbag on-board. The main cabin baggae shall not exceed 56cm x 36cm x23cm and does not weigh more than 7kg. This baggage should also be able to fit under the seat in front of you or the overhead compartment
Carriage of liquid, aerorsols, and gels on International flights
For security reasons, certain restrictions have been introduced to limit the amount of liquids, aerosols and gels (LAG) that guests may include in their cabin baggage on international flights.
- LAG items such as drinks, creams, perfumes, sprays, gels and toothpaste must be in containers that have a maximum capacity of 100 ml.
- All LAG containers should fit comfortably in a transparent re-sealable plastic bag.
- Each passenger is limited to only one transparent re-sealable plastic bag with a volume no greater than one litre and dimension no larger than 20 cm x 20 cm.
The following items are allowed to be included in cabin baggage
- medicines - Quantities that are essential for your trip. Eg. Diabetic Kit.
- Baby food - Pastes and liquids that are required for your trip.
- Non liquid cosmetics - Solid Deodorants, lipstick, powder foundation.
- Fresh/Frozen seafood or meat - Must be packed properly.
Checked baggage can be pre-booked at a discounted rate online or standard rate
at the airport check-in counters.
Each checked baggage must not exceed :
81cm (H) x 119cm (W) x 119 cm (D) and
32kg in weight
Checked baggage weight available online
Domestic – 15kg/ 20kg/ 25kg/ 30kg/ 40kg
International – 20kg/ 25kg/ 30kg/ 40kg
Note: Checked baggage weight can only be shared with passengers in the same booking number. Each single item has to weigh less than 32kg and is subject to occupational health and safety requirements
Baby buggies/prams/strollers and other mobility devices can be checked in for free!
Checking in bags
All baggage must be checked-in at the airport:
at least 45 min
prior to departure time for AirAsia domestic flights (except flights departing klia2)
at least 1 hr
prior to departure time for AirAsia international flights, AirAsia X and all flights departing from klia2
Baggage check thru
Your bags are automatically tagged to your final destination with AirAsia FLY-THRU (connecting flights) service.
Guests checking in baggage which exceeds the pre-booked allowance will be charged on a per kg basis based on our fee schedule.Alternatively, guests may also purchase 15kg baggage for both domestic and international flights.
Smaller musical items such as a guitar, cello, violin or viola which exceed our cabin baggage dimensions provided it is within 75kg (dimensions: H 103cm x W 41cm x D 41cm) may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no baggage allowance associated with the purchase of an extra seat.
Each checked baggage must not exceed 32kg
Sports equipment weight available online
Domestic -15kg/ 20kg/ 25kg/ 30kg/ 40kg
International - 20kg/ 25kg/ 30kg/ 40kg
A. Sports equipment we accept
he following items will be charged with a sports equipment fee. All other sports equipment will be under the checked baggage allowance. The sporting equipment fee can be either pre-booked at a discounted rate online or at a standard rate at the airport check-in counters.
- One scuba regulator
- Tank harness
- Tank pressure gauge
- Face mask
- One pair of fins
- Dive suit/vest
- Buoyancy control device (BCD)
- Weight belt
- One empty cylinder tank
Note: High intensity diving lamps and normal portable diving lamps i.e. torch lights , which contains rechargeable lead acid batteries, spillable or non-spillable will not be accepted on board our aircraft as check-in nor as hand baggage as it falls under Dangerous Goods Regulation.
B. Sports equipment we accept as checked baggage
The following equipment are accepted as part of your check-in baggage.
+ Ten pin bowling
+ Water skiing equipment
+ Windsurfing equipment
+ All other sporting items
Sports equipment we do not accept
Due to large sizes and handling complexities, certain sporting equipment may not be able to go through airport baggage systems or fit in the aircraft hold and thus the following equipment will not be accepted for carriage:
- Hang gliders
- Kayaks, canoes and oars
- Pole vaults
- Any number of pieces is allowed with a combined weight not exceeding pre-book/airport weight.
- Excess baggage fee applies to every extra kg.
If you have a checked baggage missing, please approach one of our friendly guest service officers immediately.
You will need to provide your baggage tag that was given to you at the time of check-in to enable us to track your baggage through our Baggage Tracing System. You will be given a Property Irregularity Report (PIR) number to check the status of your baggage online and get updated regularly during the tracing period.
Your baggage will be declared missing after a period of 7 days for Domestic travel, and 14 days for International travel, from the date of the PIR. In this situation, you will need to prepare the following documents:
1. Copy of guest passport / ID 2. Copy of guest bank book / statement 3. SWIFT/BCB/IBN code (for international transaction) 4. An authorization letter for 3rd party account (if necessary) 5. Copy of 3rd party passport / ID (if necessary)
Guests will be contacted by our Central Baggage Tracing Office staff for further action.
The following telephone numbers are for missing baggage enquiries only. No other enquiries will be dealt with at these numbers:
Kuala Lumpur Central Baggage Tracing Office: +603 8777 6604
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616.
Please note that we do not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. All items carried by you are solely at your own risk. Any items found on board will be forwarded to the lost property offices at the respective airports. Any items found at the airport terminal will be handed over to the airport authorities.
If your baggage has been delayed, we will make the necessary arrangements to deliver it to your local address provided in the PIR form as and when it arrives. Arrangements will also be made to assist you should items of baggage arrive damaged.
If you wish to file a claim or an action regarding delay of checked baggage, you must notify us within twenty-one (21) days from the date the baggage has been placed at your disposal.
If your baggage is damaged, you should immediately approach one of our friendly guest service officers. Details of the damage to your baggage will be recorded and you will be offered immediate assistance, if necessary. Please note that damage to accessories and wear and tear may not be covered by us.
If your bag is damaged as a result of over-packing or unsuitable packaging, our liability will be reduced.
If you wish to file a claim or an action regarding damage to checked baggage after you've left the airport, you must notify us as soon as you discover the damage, and at the latest within 7 (seven) days of receipt of the baggage.
AirAsia will relocate operations at Soekarno-Hatta International Airport in Jakarta to Terminals 2E for international flights and 2F for domestic flights, effective 12 August 2016 (03.00 hrs local time, GMT +7) due to renovation works at the old Terminal 3. AirAsia's domestic and international flight schedules will not be affected by the move.
AirAsia's check-in and baggage drop counters for all international and domestic flights will be located at counters 73-81 in the departure area of Terminal 2F.
AirAsia guests departing from Terminals 2E and 2F are advised to arrive 2 hours before the scheduled time of departure. For a seamless travel experience, AirAsia recommends that guests check-in online, as well as print their boarding pass before departing for the airport.
For all AirAsia (Z2) flights, self-check-in via web and mobile are not yet available.
You will need to proceed to AirAsia Zest counters or Kiosk to perform check-in.
AirAsia Call Center
|Calling from||Service||Contact Number||Opening hour|
|Philippines||AirAsia and ZestAir||+632 742 2742||7am - 11pm(GMT+8) Monday to Sunday|
AirAsia Fare Rules
whether It's Low Fare, Premium Flex or Business Class Seats, each fare carries its own set of rules and perks. Just select the best fare type of your choice to have an awesome journey with us.
|Change the date & time||Up to 48 hours before scheduled departure time subject to any fare difference and change fee (per guest per sector)||Up to 2 hours before scheduled departure time Not applicable for new bookings made within 4 hours. Next available flight is 3 hours for AirAsia flights and 4 hours for AirAsia X flights ' or later. Subject to any fare difference. | Up to 2 hours before scheduled departure time subject to any fare difference.|
|Refunds on fare and add-ons|
|Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times.|
|Travel details changes|
|Free changes via 'Manage my booking' (except name change) Fees apply for changes at airport counter|
|Currency||All amounts will be charged in the currency of the departing country unless selected otherwise.|
AirAsia Flight Schedule
AirAsia Z2 Flights
Flights Schedule of AirAsia Z2
AirAsia Inflight Comfort
Meals are served on board AirAsia Zest flight. In the near future, AirAsia Zest will carry the same menu as those provided on AirAsia flights. For now, you are not able to pre-book your meals online for Z2 flights
AirAsia Company Profile
AirAsia Zest is an independent carrier, AirAsia Zest is formerly Asian Spirit and Zest Air is an airlines based at the Ninoq Aquino International Airport in Pasay City, Metro Manila Philippines.
On March 12, 2013, Zest Airways signed a share swap agreement with AirAsia Philippines, a domestic airline with foreign interest. The share swap deal involves exchange of shares between the owner of Zest Airways, Filipino shareholders of AirAsia Philipinnes, Inc, and AirAsia Berhard Malaysia.
As of May 2013, AirAsia Zest suspended its chartered flight between Boracay and Taipei because of the political tensions between the Philippines and Taiwan.
Less than a year after the strategic aliance between Philippines AirAsia, the airline was rebranded as "AirAsia Zest".
AirAsia Philippines was moving to Ninoy Aquino International Airport's Terminal 4 in Manila after winding down its domestic and International flight in Pampanga. Although the rebranded airline has yet to be formally announced, ZestAir in its website carried and image of an aircraft featuring AirAsia's Signature red livery and Zest title on the body and AirAsia's signature red livery on the tail. The rebranded airline has a new theme, "AirAsia Zest, The Right Way To Fly"
AirAsia Zest flies to 9 domestic and 3 international destinations from NAIA Terminal 3 & 4 in Manila.
AirAsia Zest domestic destinations are; Bacolod, Cebu, Davao, Iloilo, Kalibo, Puerto Princesa, Tagbilaran, Cagayan de Oro (from 15 June 2013), Tacloban (Between 10 May 2013 and 31 Aug 2013).
AirAsia Zest International Destinations are ; Incheon, Jinjiang, Kuala Lumpur, Kota Kinabalu, and Shanghai.
AirAsia Zest carries the same the term and conditions of carriage as that of AirAsia for booking made on 3 May 2013 onwards. But no fly thru service is currently not available.
|Manila All Domestic flights||Ninoy Aquino International Airport (NAIA) Terminal 4|
|Manila International flights||to Kota Kinabalu and Kuala Lumpur NAIA Terminal 4|
|Manila International flights||to Jinjiang and Incheon||NAIA Terminal 3|
|Manila International flights||to Shanghai||NAIA Terminal 3 from May 10, 2013 - June 29, 2013|
|NAIA Terminal 4 from June 30, 2013 onwards|
|Cagayan de Oro||Cagayan de Oro Airport|
|Cebu||Mactan-Cebu International Airport|
|Iloilo||Iloilo International Airport|
|Kalibo||Kalibo International Airport|
|Kuala Lumpur||Kuala Lumpur Inter5national Airport - Low Cost Carrier Terminal (not the main terminal building) counters S1-S3|
|Kota Kinabalu||Kota Kinabalu International Airport Counters 9-10|
|Shanghai||Shanghai Pudong International Airport||Terminal 1|
AirAsia Term and Condition
AirAsia Terms and Conditions of Carriage for Z2 flights operated by AirAsia Zest