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Terms & Conditions

  1. About Terms and Conditions
  2. About Our Services
  3. Applicability
  4. E-Tickets / Itinerary / Booking Code
  5. Fares
  6. Government Imposed Taxes, Fees and Charges
  7. Credit Card and Fraudulent Suspicion
  8. The Flight or Properties’ Booking
  9. Airpaz Member Account and Personal Data
  10. Documents
  11. Intellectual Property Rights
  12. Usage Restrictions
  13. Disclaimer
  14. About Us
  1. 1. About Terms and Conditions

    Our Terms & Conditions will be updated and changed from time to time. Therefore, you must check out our terms and conditions before using our services. Consequently, when you use our services, it means that you have understood, agreed, and followed our Terms and Conditions.

  2. 2. About Our Services

    i. Definition Here are the following meanings of particular expression that we have: A. Airpaz, "We", "our", "ourselves", "us" means Airpaz company. B. "Ticket" means the itinerary issued by us or on our behalf including the conditions of contract, booking details, and notices contained in it. C. "Website" means the internet site of www.airpaz.com provided by us for the purpose of you making online bookings and accessing information about us.  • Flight   a. "Baggage" means your personal luggage that you brought in your flight trip including both of your checked and unchecked baggage.   b. "Direct" means a flight without intermediate stop by using one airline with only a single booking code (PNR) provided.   c. "Transit" means a flight with intermediate stop by using multiple airlines with a single booking code (PNR) provided.   d. "One-stop" means a flight with intermediate stop by using multiple airlines with two different booking codes (PNR) provided.   e. "Itinerary", “Travel Itinerary” means the document from Airpaz for the passengers containing Airpaz code, passenger’s names, flights information (such as booking code, flight’s route, and flight’ schedule), conditions of contract, and notices.   f. "Passenger", "you", "your", "yourself" means any person, carried or to be carried in the aircraft.   g. "Terms & Conditions" means the whole arrangements and rules from Airpaz company for anyone who uses Airpaz’ service.  • Property   a. "Guest", "you", "your", "yourself" means any person who stays on a certain property.   b. “Property Facilities and Services” means facilities and services provided by the property.   c. “Property Type” means the type of property that can be chosen.   d. “Room Info” means the detailed information about particular room that can be chosen.   e. “Star Rating” means the rating system of each hotel based on the quality of the hotel itself, services and facilities.   f. “Review” means evaluation of each property given by the customers who had stayed in a certain property. ii. Captions The title or caption of each article of these Terms & Conditions is used for convenience only and can not be applied as the interpretation of the text. iii. Limitation We are an official agent on behalf of flights and hotels. However, we do not run these services ourselves. We are only responsible for our booking service, to the extent laid out in these Terms and Conditions.

  3. 3. Applicability

    i. General  •Flight   a. Terms & Conditions applied to the flight’s booking, means our liability in relation to the flight including the baggage and the air transportation (aircraft).  •Property   a. Any property for guest is offered (such as hotel, apartment, villa, etc with its services and facilities) by us or on our behalf and to any liability Airpaz may have in relation to the property. ii. Language The language of these Terms & Conditions is in English. Even though there are translations in another language to these Terms & Conditions, English shall be the sole language used in the interpretation of these Terms & Conditions.

  4. 4. E-Tickets / Itinerary / Booking Code

    i. Proof of Contract These Terms & Conditions and our Conditions of Contract (including applicable price) all together constitute the terms and conditions of the contract of carriage and property between you and us.  ii. Transferability  The contract for carriage and property are only transferable as provided in these Terms & Conditions and our Conditions of Contract.  iii. Validity  The itinerary along with the booking code is only valid for the Passenger or Guest name in the passenger’s list and the flight or property specified therein.  iv. Identity  Airpaz will provide booking code and flight or property only to the Passenger or Guest names in the itinerary. However, appropriate identification during check-in is still needed.

  5. 5. Fares

    i. General  A. Flight  Fares applied only for the flight service (total fee for departure until arrival in the flight’s trip). Fares exclude ground transport service unless otherwise specifically stated by us. Airpaz shall not be responsible to you for any connecting flights or liable to you for your failure to meet your connecting flights. If you have purchased our One-stop flight booking from our website, only then the relevant terms which adjust One-stop in these Terms and Conditions shall apply. If you have purchased a One-stop flight which involving more than one participating airline, you shall be subjected to the Terms & Conditions of Flight of each respective airline.  B. Property  The Price shown in Airpaz’ site is all only for room reservation. Taxes and fees for some facilities and services you use will not be included. Airpaz shall not be responsible for your failure or actions related to the properties provided. ii. Infants  A. Flight  Airpaz provide tickets for infants if you travel together with your infant. The fee for the infant depends on the airlines' policy fare. The number of infants is limited per flight due to safety regulations and as such, there may be a possibility that airlines may not be able to accommodate your request to carry infants with you.  B. Property  Airpaz prepares a list of recommended properties for traveling with your family. Some of them provide kids club or daycare. iii. Government Taxes, Charges and Insurance Surcharges  A. Flight  Any government taxes, charges or insurance surcharge imposed on government owned airlines, relevant authority or the airport operator in respect of the use of any of our services or facilities will be in addition to our fares. The administration fees and charges and shall be borne by you, unless otherwise specifically stated by us. The government taxes, charges and insurance surcharge imposed on the airlines may change from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such government taxes, charges or insurance surcharge when they fall due prior to departure.  B. Property  For other things such as charges or surcharges from the properties regarding the properties’ service and facilities you use will be counted as addition fares. It can be imposed during or after your stay and also can be changed from time to time. iv. Currency Fares and charges are payable in the currency prescribed within our published fares, unless otherwise specifically stated by airlines or properties. Airpaz provides fare listings in many currencies, but Airpaz only supports a certain number of booking currencies. The currency in which you will be charged is listed during booking process in payment method section. If you pay in a currency that is different from the currency of payment method that you selected, your credit or bank card issuer or third-party payment processor, may apply a currency conversion rate or fees to your payment. Please contact your provider for information about rates and fees which may apply, as these are not controlled by or known to Airpaz. v. Accuracy All ticket fares, flight schedules, list of properties, routes published, pre-booked products and services are correct at the time of publication and will always change any time and from time to time without prior notice. Hence, you are not liable to claim inaccuracy for the changes. vi. Applicable Fares Applicable fares are the ticket fees published on our website www.airpaz.com whether electronically or by way of other medium. Fees may exclude administration fees, service charges and other charges unless otherwise specifically stated by airlines or properties.

  6. 6. Government Imposed Taxes, Fees and Charges

    The price of your flight or property may include taxes, fees, and charges which are imposed by government authorities. They may represent a significant portion of the cost of air travel or properties and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges which have not stated. For example, it is not always possible to include all departure taxes on your flight ticket(s). In some cases, flight's departure taxes must be paid by you locally to the government of the country you are departing from and are therefore non-refundable by airlines.

  7. 7. Credit Card and Fraudulent Suspicion

    When you use your credit card to pay the booking, you shall use your own credit card. If you find any fraudulent suspicion on behalf of your credit card, Airpaz do not responsible, thus you must contact your bank for assistance and you have no rights to claim any compensation of your loss due to fraudulent action.

  8. 8. The Flight or Properties’ Booking

    i. Booking Confirmation, Flight Changes, Property Reschedule  A. Full payment is required for your booking. Once your payment is successful, Airpaz will proceed to issue your booking or reservation. Meanwhile, no cancellation allowed, or thus, in other words, your booking is non-refundable. In case the fare has not been paid in full amount, Airpaz has the right to cancel your booking.  B. Payment and booking status notification will be sent to your registered email once it is successful. Booking confirmation also can be checked online, downloaded, and resend on Airpaz's website by using manage booking feature in the “ORDERS” menu.  C. Once a booking number has been issued, you are not allowed to substitute the passenger or guest with another name or person.  D. For Flight or Property changes, reschedule, and details amendment, please submit the request through Airpaz website in the “ORDERS” menu. All the changes such as reschedule and detail amendment are subjected to the airline's or property's Terms and Conditions. Consequently, additional charges and penalty fees from airline, property, supplier, or Airpaz will apply and become non-refundable.  E. For duplicate booking prevention (2 or more bookings with the same details), please check your booking details and status before making any payment. All duplicate booking refund policies are subject to airlines and properties' terms and conditions. ii. Flight or Property Booking Cancellation and Refund  A. All bookings and reservations made through Airpaz are considered to accept and agree to the Airlines or Properties Terms and Conditions, especially regarding cancellation and non-refundable booking or reservation. Before creating a booking or reservation, please read the Airlines or Properties Terms and Conditions carefully to avoid any violation. Airpaz is not responsible for any violation caused.  B. For Flight or Property cancellation and refund, please submit the request through Airpaz website in the “ORDERS” menu. All the cancellations and refunds are subject to the Airlines or Properties Terms and Conditions. Thus, additional charges and penalty fees from airline, property, supplier, or Airpaz will be applied.  C. Flight - Involuntary and voluntary cancellation/ refund :  * Subject to Airlines or Properties Terms and Conditions  * Additional charges from airline or property (if any) and administration fee from a supplier or Airpaz apply  * The booking or reservation payment fee (via bank, credit card, wallet, or over the counter charges) that already made is non-refundable  D. Property Reservation  * If the status of the property is refundable, please submit your request to our Customer Support from the website.  * If the property reservation status is non-refundable, no refund can be made whether for the booking or the fee.  E. Airpaz will submit all eligible cancellation requests to the airline, property or supplier. The refund amount and processing time are subjected to the Airline or Property Terms and Conditions.  F. Airpaz will give a “VOUCHER” for a successful refund. Voucher cannot be redeemed to cash refund since you have agreed on our terms and conditions during the cancellation request.  G. Voucher Refund Policy   • Voucher is valid within 1 year and can only be used once (one-time use only) with no remaining balance after its use.   • Airpaz will not be liable to offer a replacement for vouchers that are expired, cancelled, or used improperly, whether due to fraud or technical issues.   • Voucher must be applied by using same currency from your original booking.   • You are not permitted to request remaining balance in your voucher for any reason as we already asking your permission through the notification warning by the time you use it.  H. Airpaz has the right to cancel your booking for several reasons such as:  * Deception and violation of our terms and conditions including but not limited to : a)violations done by the user in the past, b) fraudulence and theft activity (suspicious detail in the booking including inaccurate information), c) embargo, d) economic sanctions, e) prohibitions in law, services no longer available by the Supplier or Properties, f) credit card issues, g) any abusive remarks/ insults, h) threats, i) inappropriate behavior, j) denial in giving true and accurate information by the user, k) burdens, l) predicaments in communication, m) the user is known as or part of black list by governments and any International organization.  * Non sensible price in website  In case the booking is rejected or canceled by Airpaz and payment has been made, Airpaz will give voucher or full refund to the original payment.  I. There is a condition where Airpaz cancel or reject reservations due to a non sensible price shown in our websites and nobody can accept it, the paid amount will be returned without any additional costs.

  9. 9. Airpaz Member Account and Personal Data

    i. You hereby acknowledge and agree that your personal data which has been given to Airpaz (for the purposes of making bookings for carriage) will be used to provide you booking confirmation, providing and developing ancillary services and facilities, facilitating immigration and entry procedures, accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, credit card issuance, system testing, maintenance and development, statistical analysis in order to help Airpaz in the future dealings with you. On the other hand, you authorize us to retain, use your personal data and transmit it to our own offices, authorized agents third party business associates, airlines owned government agencies and other carriers or the providers of the services. ii. Airpaz may delete or remove ("Removed") Airpaz member account from our platform, such as website and application anytime temporarily or permanently. Removed users of Airpaz member accounts are prohibited to attempt using Airpaz website even trying to use another name or through other users (hereinafter described in the Fraud Prevention Mechanism condition).

  10. 10. Documents

    i. Your booking confirmation, e-tickets and any other travel documentation (including your identity card, passport and relevant visa) must be brought on the departure day. These documents will be required at the check-in counter. Airpaz will not be liable if the supplier do not provide you with the booked product or service if you do not have such documentation. You are responsible for obtaining and have the whole documents available for presentation purposes as required by the relevant authorities all entry and exit, health, the documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. ii. Airpaz might ask you for identity information to process requested booking changes, such as rescheduling or correcting travelers' data. You are obligated to provide us the traveler's identity information as it is part of the booking changes procedure.

  11. 11. Intellectual Property Rights

    All of the information regarding the properties are owned by the third party. However, the software, text, html codes and other codes are owned by Airpaz. They are not allowed to be modified, copied or published without permission written by us. Although, you obtain the permission, the information can be used only for personal use or non-commercial use. You do not have any rights over the information that Airpaz and the third party owned. Thus, you need to agree not to do those things.

  12. 12. Usage Restrictions

    When you are accessing and using our services, you have to agree that you will never use our site and the content for unauthorized or illegal activity. The content and the site cannot be used for commercial purposes. If you do those things which are not allowed above, Airpaz have the right to sue you because of the offence that you do.

  13. 13. Disclaimer

    By using our service, you hereby acknowledge and agree that: i. Airpaz does not guarantee that the services provided are free from errors, viruses or failure. If there is any error or failure, it will be repaired as soon as possible. ii. Airpaz is not responsible if there is an inaccuracy from the products provided. iii. If anything that you obtained or downloaded through this site causing your devices damaged, it will be your responsibility. iv. Airpaz do not have any responsibility if you suffer losses or damages because the lack of any documents or permission. v. Airpaz do not have any responsibility if you experience inaccuracy between our products and its rating star. vi.Airpaz act as an official agent on behalf of the operators. We do not provide the transport services, thus we are only responsible for our booking service itself. vii.Airpaz.com is absolutely not responsible for any damages and losses caused by natural disaster events (floods, earthquakes, the tsunami volcano eruption, storm, typhoon and avalanche), war, military action, law’s changes, terrorism action, property and airline’s bankruptcy.

  14. 14. About Us

    Airpaz is one of the leading flight and properties booking platform in Asia Pacific since its establishment in 2011. Airpaz takes pride in its all-embracing services as an Online Travel Agent (OTA). Airpaz helps you to solve your problem in order to experience amazing journey around the world. If you need any assistance, kindly check and submit it to our feedback form

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