Norwegian Air Shuttle
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Overview
Norwegian Air ShuttleIntroduction
Norwegian Air Shuttle (DY) is a low cost carrier airline operating domestic & international routes. Norwegian Air Shuttle does not give the passengers with cabin baggage allowance. Free checked baggage allowance is not included in the flight Airport check in time at the airport starts from 180 minutes prior to the scheduled flight departure time. Check in online is possible for flight with the airline on Norwegian Air Shuttle official website. It can be done 1 days before scheduled departure time.How to Book
1. Visit Airpaz site, or open the Airpaz application (Android/iOS) on your gadget. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Complete your payment through the selected payment method. 6. Receive your Norwegian Air Shuttle flight e-itinerary in the My Booking page, or in your registered email.How to Pay
The payment for your Norwegian Air Shuttle ticket booking on Airpaz can be processed via bank PayPal, bank transfer, credit card, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.About
Norwegian Air ShuttleCompany Profile
Norwegian Air Shuttle, trading as Norwegian, is the biggest airline in Norway, and the third largest in the European market behind EasyJet and Ryanair. It operates using the ICAO code NAZ, and IATA code DY. It serves both domestic Scandinavia and Norway, Europe and international routes with destinations such as Copenhagen, Helsinki, London, and the Canary Islands from various airport bases such as London-Gatwick, Oslo-Gardermoen, and Paris-Charles de Gaulle. Norwegian’s head office is located at the Diamanten, Fornebu in Norway. The airline has achieved various awards and achievements, including Best Value for Money by Skyscanner in 2014, and Europe’s Best Low-Cost Airline by Skytrax World Airline Awards in 2016, 2017, and 2018. In 2018, Norwegian was also awarded Four-star Rating by Skytrax.History
The airline was founded on January 22 1993, taking over the regional airline services in Western Norway previously done by the Busy Bee for Braathens. Although it started as a subsidiary, it started operating on a contract directly with Braathens after Busy Bee’s bankruptcy. It started operating from Bergen Airport to various destinations such as Flesland and Kvernberget. In 1994, the airline began a service from Bergen to Alesund Airport, and flew 50 flights every day. However, the contract between Norwegian Air Shuttle (NAS) was terminated in 2002, when Scandinavian Airlines System (SAS) purchased Braathens. Since then, NAS started operating as a budget carrier serving domestic routes under the brand name Norwegian. On 24 April 2007, NAS announced that it bought the Swedish low-cost airline FlyNordic from Finnair PLC, making it the biggest low-cost airline in Scandinavia. As a payment, Finnair received 5% share stake in the airline. In 2010, the airline started operating from Oslo-Gardermoen and Stockholm to Helsinki-Vantaa airport. It introduced more domestic routes to destinations in Scandinavia such as Oulu Airport and Rovaniemi Airport on March 2011, and announced nine international destinations on May in the same year. Norwegian announced a new base at London Gatwick airport to open in the spring of 2013 operating new international routes to Spain, Portugal, Italy, France, and Croatia along with flights to Scandinavian cities. The airline expanded its wings to the United States in 2013 as it started serving the Chicago/Rockford International Airport and General Mitchell Airport to Mexico and the Caribbean as a charter airline for Apple Vacations and Funjet Vacations.Flight Attendant
Fleet
| Aircraft | In Service | Orders | Passenger | |
|---|---|---|---|---|
| Airbus A321LR | - | 30 | 220 | |
| Boeing 737-800 | 50 | - | 186/189 | |
| Boeing 737 Max8 | 8 | 92 | 189 |
Call Center
If you have inquiry for the airline or are facing difficulties during your flight such as lost baggage or delayed flights, you can directly contact the airline The Norwegian Air Shuttle call center can be contacted on one of the following numbers :| Country | Phone Number | |
|---|---|---|
| Argentina | +54 115 078 9745 | |
| Brazil | +55 213 500 0451 | |
| The Caribbean | +1 844 278 667 | |
| Canada | 1 800 357 4159 | |
| Denmark | +45 70 80 78 80 | |
| Finland | +358 (0)9 231 01 600 | |
| France | +33 (0) 97 07 38 001 | |
| Germany | +49 (800) 589 5000 | |
| Italy | +39 069 480 2756 | |
| Ireland | +353 1 691 1489 | |
| Norway | +47 2149 0015 | |
| Singapore | +65 3163 9096 | |
| Spain | +34 900 838 065 | |
| Sweden | +46 (0) 770 45 77 00 | |
| Thailand | +66 (0)6000 35 180 | |
| UK | +44 (0)330 828 0854 | |
| USA | 1 800 357 4159 | |
| Other countries | +47 2149 0015 |
Live Chat
Another way is to go to their live chat page here.Facilities and Services
Norwegian Air ShuttleBaggage
Cabin Baggage
All passengers flying with Norwegian Air have one carry-on bag and 1 handbag/laptop bag allowance to bring to the cabin. The cabin weight allowance is different between fares, 10kg for passengers flying with LowFare, LowFare+, Flex, and Premium tickets, and 15kg for PremiumFlex passengers. However, for all the passengers the maximum carry on baggage dimensions/size is 55x40x20cm. The handbag or laptop bag addition you can bring should fit under the seat in front of you (max 25x33x20cm). However, for passengers flying to/from Dubai has 8kg maximum of weight allowance instead of 10/15kg.Checked Baggage
For families or passengers flying with infant (under 2 years), you may bring some baby food and milk/formula that would be enough for the flight. You will also get an additional 5kg of checked baggage included with the ticket, and an allowance to bring one car seat and one stroller. Passenger travelling with children (2 to 11 years) are also allowed to bring one car seat and one stroller in addition of the bag allowance depending on your ticket fare type.Excess Baggage
If your carry-on baggage weighs more than the weight or size limit given by the airline, the luggage will be taken to the hold as checked baggage. If you do not have a baggage allowance or the checked-baggage allowance is exceeded, you will be charged an extra cost per item per one way according to the flight type and route taken.| Flight Type | Flight Destination | Cost | |
|---|---|---|---|
| Direct Flight | Domestic | 50 EUR | |
| Direct Flight | International | 80 EUR | |
| Connecting Flight | Domestic/domestic | 100 EUR | |
| Connecting Flight | Domestic/international | 130 EUR | |
| Connecting Flight | International/international | 160 EUR |
Seat
Economy Class
The standard seat size of the Norwegian Air Shuttle Economy Class fare is 17.2 inch.
Inflight Comfort
Inflight Entertainment
The airline provides various services and facilities that the passengers can use on board of the airplane, such as WiFi, Video on Demand, and even Live TV. To browse their selection of movies and TV series, click here.Inflight Free Snack
If you are travelling on the international long haul destinations, the meal is already included in the ticket fare for passengers who purchased LowFare+, Flex, Premium, and PremiumFlex ticket. Meal Order
If you need snacks and drinks during the flight, they are available to purchase on most flights. They have a selection of non-alcoholic drinks, alcoholic drinks, snacks, and fresh foods with various price from 2,50 EUR to 14 EUR. You can also pre-order a hot meal up to 72 hours prior to departure between Stockholm and Alicante, Cyprus-Larnaca and Malaca for 8EUR per person. Passengers flying long haul routes with the LowFare ticket can also pre-order their meals for 35EUR. To check the menu and order your meal, go to this page. Inflight Wifi
The free WiFi is available on most flights in Europe, Argentina, and flights between the US and the Caribbean. To use the facility, you need to connect using your own device to the WiFi. Once connected to the WiFi, you can also use the Video on Demand service which you can pay for using your credit card. When connected to the WiFi, you will also be able to access the Live TV service. The channels broadcasted on board are Bloomberg Television, TV2 News Channel, and RiksTV. Privilege Program
Privilege program is available for the loyal customers of Norwegian Air Shuttle, and more information on it can be checked here.Check-in
Norwegian Air ShuttleWeb Check-in
Another alternative is to go to their My Travels page here and check yourself in on their official site.Airport Check-in
However, there are some circumstances where you need to check in directly at the airport. This includes if you need special assistance, or if you travel with weapons, musical instruments, or pets. If you are an unaccompanied minor, you will also have to check in directly at the airport check-in counter. This service operates in specific time which you can see below:| Flight Type | Check In Time | Boarding Time | |
|---|---|---|---|
| Domestic Nordic | 2 hours to 30 minutes prior to departure | 20 minutes prior to departure | |
| Domestic Spain | 2 hours to 45 minutes prior to departure | 20 minutes prior to departure | |
| Domestic Argentina | 2.5 to 45 minutes prior to departure | 20 minutes prior to departure | |
| Flights to/from US, Canada, Thailand, Singapore, Israel, Jordan, Dubai, Argentina, Brazil, Caribbean (except flights between US/Canada and Caribbean) | 3 hours to 1 hour prior to departure | 20 minutes prior to departure | |
| Other international flights | 2 hours to 45 minutes prior to departure | 20 minutes prior to departure |
Kiosk Check-in
Norwegian Air Shuttle allows kiosk check-in services for the passengers, which can be accessed at the departure airport according to the availability. For more information on this service, contact the airline. The check in time is 3 hours prior to the departure time.App Check-in
Another option is to install the Norwegian mobile app on your gadget. The app is equipped with a check in feature, where you can just click and have your boarding pass ready.Terms and Conditions
Norwegian Air Shuttle
For the complete complete Conditions of Carriage of Norwegian Air Shuttle, you can click
here.
Flights to/from US, Canada, Thailand, Argentina and Singapore except flights between US/Canada and Caribbean)
You can change details of your flight such as the name of passengers, date and time of departure, and destination up to 30 minutes before the scheduled departure time. You can reschedule, and change name or date from their website on this link, calling their Call Center, or at the airport counter. For changes to bookings made by phone and at the airport, there is a service charge of 25€ on top of the change fee.
With the airline, you can change flight and change name if necessary, although there may also be extra charges depending on the kind of change you want, and the fare and route that you take.
If you decide to cancel your flight ticket, the cancellation policy of Norwegian Air is separated into two:
If your flight happened to be delayed or cancelled by the airline, you can claim for compensation. For more information on delayed flights, click here and for the complete info on flight cancellation, click here
If your baggage is delayed, click here to read the steps to get your baggage back. If your baggage is damaged during transport, the airline has a guide that you can read here
The lost and found counter at the airport can help you find your lost item.
Fare Rules
Norwegian Air offers various types of fares. But none of them are named in the more common Economy class, Business class, or First class fares and instead named LowFare, LowFare+, Flex, Premium, and PremiumFlex. Different type of fares are equipped with different types of convenience and comfort, which you can see below. All flights excluding long haul (to/from US, Canada, Thailand, Argentina and Singapore except flights between US/Canada and Caribbean)| Type | Baggage | Seat Reservation | Onboard Meals | Fast Track | Priority Boarding | WiFi | |
|---|---|---|---|---|---|---|---|
| LowFare | 1 carry-on bag (10kg) | - | - | - | - | WiFi (most flights) | |
| LowFare+ | 1 carry-on bag (10kg) and 1 checked bag (20kg) | V | - | - | - | WiFi (most flights) | |
| Flex | 1 carry-on bag and 2 checked bags (20kg) | V | - | Fast track at selected airports | Priority boarding at selected airports | WiFi (most flights) |
| Type | Baggage | Seat Reservation | Onboard Meals | Fast Track | Priority Boarding | Lounge | |
|---|---|---|---|---|---|---|---|
| LowFare | 1 carry-on bag (10kg) | X | X | X | X | X | |
| LowFare+ | 1 carry-on bag (10kg) and 1 checked bag (20kg) | Economy | V | X | X | X | |
| Flex | 1 carry-on bag (10kg) and 2 checked bags (20kg each) | Economy | V | V(selected airports) | V (selected airports) | X | |
| Premium | 1 carry-on bag and 2 checked bags (20kg each) | Premium seats | Premium meals | V(selected airports) | V (selected airports) | X | |
| PremiumFlex | 1 carry-on bag and 2 checked bags (20kg each) | Premium seats | Premium meals | V(selected airports) | V (selected airports) | V (selected airports) |
| Flight Type | Change | Charge | |
|---|---|---|---|
| Non-international long haul (all except Flex and PremiumFlex) | Name change | 60€ | |
| Non-international long haul (all except Flex and PremiumFlex) | Rebooking | 60€ + price difference | |
| International long haul (all except Flex and PremiumFlex) | Name change | 100€ | |
| International long haul (all except Flex and PremiumFlex) | Rebooking | 100€ + price difference |
| Fare Type | Cancellation policy | |
|---|---|---|
| LowFare, LowFare+, Premium | Full refund if cancelled within 4 hours of booking, non-refundable after | |
| LowFare, LowFare+, Premium | For flights to/from the US and from Brazil, if booking is made a week before departure, cancellation within 24 hours of booking is refundable. Cancellation made after 24 hours is not refundable | |
| Flex, PremiumFlex | Fully refundable, flight can be cancelled online |
