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IntroductionBangkok Airways (PG) is a full flight airline flying to domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 5 kg and maximum size of 56 cm x 36 cm x 23 cm (L x W x H) for Airbus A319 & Airbus A320 or 50 cm x 36 cm x 23 cm (L x W x H) for ATR 72. The international route fare includes checked baggage allowance of 20 kg while the domestic route ticket fare also includes free checked baggage allowance of 20 kg. Passenger can check in at the airport 120 minutes before the flight departure time. Check in online is allowed for flights on Bangkok Airways official website page. It can be processed 1 days prior to scheduled departure time.
How to Book1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger information and contact details on the booking page. 5. Complete your payment through the selected method. 6. Receive your Bangkok Airways flight e-ticket in the My Booking page, or in your email.
How to PayPayment for your Bangkok Airways ticket on Airpaz can be processed via bank bank transfer, PayPal, credit card, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.
Company ProfileBangkok Airways, the airline operating under the Bangkok Airways Public Company Limited, is a Thai full flight airline. Its IATA code is PG, while its ICAO code is BKP. The airline operates both domestic and international routes from its hub at the Suvarnabhumi International Airport. Currently, the airline flies to 30 destinations in total - 18 domestic destinations in Thailand, and 12 international destinations. The countries that the airline flies to are as follows: Cambodia, China, Hong Kong, India, Laos, Malaysia, Maldives, Myanmar, Singapore, and Vietnam. Although the airline’s service is limited to Asia, it is in alliance with various international airlines such as Cathay Pacific, Japan Airlines, Qantas, and LAN Airlines. The Bangkok Airways headquarter address is 99 Mu 14, Vibhavadirangsit Rd, Chom Phon, Chatuchak, Bangkok 10900, Thailand.
HistoryIn 1968 Mr. Prasert Prasarttong-Osoth, the owner of the Krungthep Sakahol Company Limited, established an airline business as one of the departments in his company. However in 1984, he founded the Sakahol Air which then took over the airline business first established under Krungthep Sakahol. Sakahol Air then changed its name to Bangkok Airways. On 20 January 1986, the airline operated its inaugural flight on the Bangkok – Nakhon Ratchasima, Bangkok – Surin and Bangkok – Krabi routes using its Bandeirante EMB-110 aircrafts. A couple of years later, the airline obtained its IATA Code “PG" and is allowed to operate new flight route to Koh Samui. In 1992, the airline added a Foker-100 jet to its fleet and followed by two ATR72 aircrafts in the next two years. More deliveries of aircrafts such as the Boeing 717-200 was made in the 2000’s further enhance the airline’s flight performance. On 9 April 2007, the airline was given the Garuda Emblem, a Thai royal warrant award for companies who have performed exceptionally. Last but not least, the airline started being listed in the Stock Exchange of Thailand under the name Bangkok Airways Public Company Limited, or BA.
Call CenterIf you have questions for the airline or are facing issues during your flight such as lost baggage or delayed flights, you can contact the airline. There are various ways to contact the airline, from the live chat feature on its official website to email addresses, offices and contact centers. You can also email the airline at email@example.com. The Bangkok Airways customer service call center can be contacted on one of the following numbers :
|City, Country||Phone Number||Email Address||Office Address||Office Hour|
|Bangkok, Thailand||+66 (2) 265 firstname.lastname@example.org||99 Mu 14, Vibhavadirangsit Rd., Chom Phon, Chatuchak, Bangkok 10900, Thailand||8.00-17.30 Monday-Friday except public holidays|
|Dubai, United Arab Emirates (UAE)||+971 4 406 email@example.com||Sharaf Travel, PO Box 21593, Dubai, United Arab Emirates||-|
|Frankfurt, Germany||+49 (69) 133 77 firstname.lastname@example.org||Bethmannstrasse 58, D-60311, Frankfurt/Main, Germany||-|
|Hong Kong, Hong Kong||+852 2300 email@example.com||Suite 912, 9th Floor, Ocean Centre, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong||09.00-18.00 on Weekdays, 09.00-13.00 on Saturday|
|Johannesburg, South Africa||+27 11 289 firstname.lastname@example.org||Holiday Aviation, ℅ Holiday Holdings, International (Pty) Ltd., PO Box 4942, Randburg, 2125 Johannesburg, South Africa||-|
|Koh Samui, Thailand||+66 (7) 422 email@example.com||54/4 Mu 3, Tambon Bo Phud, Koh Samui, Suratthani, 84320, Thailand||08.00-17.30 every day|
|Kuala Lumpur, Malaysia||+603 2148 firstname.lastname@example.org||AVIAREPS Global Alliance Travel Sdn.Bd., Suite 2701, Level 27, Central Plaza, 34 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia||-|
|Crawley, United Kingdom (UK) and Ireland||+44 (0) 1293 email@example.com||Network GSA Ltd., Unit 36, Basepoint Business Centre, Metcalfe Way, Crawley, West Sussex RH1 7XX, United Kingdom||-|
|Male, Maldives||+960 331 firstname.lastname@example.org||Sunland Jurney Pvt. Ltd., H. Moonlit Villa 1st floor, Medhuziyaaraiy Magu, Male’ 20079||08.30-17.30 on Sunday - Thursday, 10.30-13.00 on Friday, 09.00 - 14.00 on Saturday|
|Manila, Philippines||(+632) 400 email@example.com||AIRESOURCES, INC., 4th Floor, The Pilgrims’ Center Bldg., 758 P. Ocampo St.Malate, Manila, Philippines, 1004||-|
|Mumbai, India||+9122 6621 firstname.lastname@example.org||Global Aviation Service Pvt. Ltd. PILS COURT - Ground Floor 111, M.K. Marg, Churchgate, Mumbai 400 020||-|
|New Delhi, India||+9111 4369 9216, +9111 4369 email@example.com||Global Air Transport Services Pvt Ltd., 303-304 Prakashdeep Building 7, Tolstory Marg, New Delhi - 110001||-|
|Paris, France||+22 1 53 43 53 firstname.lastname@example.org||Aviareps France, 122 Avenue des Champs Elysées, 75008 Paris, France||-|
|Phnom Penh, Cambodia||+855 23 971 771 (08.00-17.30 everyday)||email@example.com||No. 61A, 214, Sangkat Beong Rang, Khan Don Penh, Phnom Penh, Cambodia||08.00-17.30 on Monday-Saturday and public holiday, and closed on Sunday|
|Schiphol-Rijk, Netherlands||+31 (0)20 655 firstname.lastname@example.org||Beechavenue 104 1110 PP Schiphol-Rijk The Netherlands|
|Singapore, Singapore||+65 6738 email@example.com||111 Somerset Road, TripleOne Somerset, #15-06A, Singapore 238164|
|Yangon, Myanmar||+95 (01) 255 122, +95 (01) 255 firstname.lastname@example.org||0305-0306 , 3rd Floor, Sakura Tower 339, Bogyoke Aung San Road, Kyauktada Township, Yangon, Myanmar||09.00-17.00 on Weekdays, 09.00-13.00 on Saturday, 09.00-17.00 on Public Holidays|
Live ChatAnother alternative is to access their live chat page here.
Facilities and ServicesBangkok Airways
Cabin BaggageCabin baggage allowance for Bangkok Airways passengers depend on the aircraft type used for the flight. However, passengers flying with infant should note that only adult and child passengers are given cabin baggage allowance.
|Aircraft Type||Cabin Baggage Size||Maximum Weight|
Checked BaggageAdult and child(ren) passengers flying in the Economy Class with Bangkok Airways are allowed to take a maximum of 20kg baggage on the aircraft hold and 10kg baggage for infant passengers. Business Class (Blue Ribbon) passengers, however, are given 40kg of baggage allowance for adults and children, and 10kg of baggage allowance for infants.
|USD per 1kg||Destination||Destination||Destination||Destination||Destination|
The regions/countries included in the zones are as follows:
|2||Cambodia, Laos, Malaysia, Myanmar, Singapore, Vietnam|
|3||Hong Kong, South East Asia|
|4||India, Maldives, Japan, China|
|5||Other than above except USA/Canada|
Excess BaggageIf your baggage weighs more than the allowance, you will have to pay the excess baggage rate. This also applies if you want to add extra baggage allowance. The extra baggage will be charged per kilogram depending on the flight route you take with the airline. For domestic flight baggage, the fee is THB 90 per kilogram. While for the international excess baggage charge rate depends on the zone of the flight. If the checked baggage is more than 32kg, the baggage must be repacked since the maximum weight of one item/luggage is 32kg. Sports equipment will be checked as a part of the standard checked baggage allowance. For information on restricted items and special baggages (sport equipments, stroller, e-cigarette, etc), click here Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.
The size of the standard seat for the Economy Class fare in Bangkok Airline is 31" seat pitch, and 18" seat width.
The size of the standard seat for the Business Class Class Bangkok Airline is 47" seat pitch, and 22" seat width.
|Aircraft||Fare Class||Number of Seats||Seat Size|
|ATR 72-500||Economy Class||70||31" seat pitch, and 18" seat width|
|Airbus A319||Economy Class||144||31" seat pitch, and 19.8" seat width|
|Airbus A319||Economy and Business Class||108 and 12||31" seat pitch, and 19.8" seat width; 47" seat pitch, and 22" seat width|
|Airbus A320||Economy Class||162||31" seat pitch, and 19.8" seat width|
Inflight Free SnackBeing a full flight airline, Bangkok Airways offer inflight meals that is served for all the passengers on both domestic and international flights. If you do not make any special request or change your meal type prior to the flight, the flight attendant onboard will give you the meal that is available. If you are on specific diet or food plan, such as vegan meal, vegetarian meal, bland meal, gluten free meal, non lactose meal, kosher meal, or halal meal, make the change meal request or meal booking on the airline’s website or the call centers.
Meal OrderPassengers can order food to enjoy during their flight according to the availability. For the airline's beverages and meals menu, click here.
Privilege ProgramBangkok Airways has a privilege program for their customers, and further detail on it can be accessed here.
Web Check-inThe online check in time is from 24 hours to 1 hour before the scheduled departure time. The check in page can be accessed on the airline’s official website, here that you can access on desktop or mobile connected to the internet.
Airport Check-inAs for airport check in, it depends on where you are flying from and whether you are flying domestic or international flight. For passengers flying in domestic Thai routes, the check in counter opens 90 minutes and closes 40 minutes before the departure time. For flights on the international route, the counter opens 120 minutes and closes 50 minutes prior to the scheduled departure time.
Kiosk Check-inPassengers can also use the kiosk check in service at the airport. The service is available 24 hours to 1 hour prior to the departure. However, this is only available at the Bangkok Suvarnabhumi International Airport, and Samui Airport.
App Check-inIt is possible for Bangkok Airways passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, the passengers should download the Bangkok Airways mobile application on their mobile phone. The check in time is 24 hours before the flight departure time.
Terms and ConditionsBangkok Airways
The complete Conditions of Carriage document of Bangkok Airways can be accessed here.