Thai AirAsia X
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Overview
Thai AirAsia XIntroduction
Thai AirAsia X (XJ) is a low cost carrier airline flying to international routes. The airline gives the passengers with a cabin baggage allowance of 7 kg and maximum size of 36 cm x 23 cm x 56 cm (L x W x H). The flight ticket fare does not include free checked baggage allowance. Passengers can start checking in at the airport 180 minutes prior to the flight departure time. Check in online is possible for flights on Thai AirAsia X official website. It can be done 14 days before scheduled departure time.How to Book
1. Go to Airpaz site, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact and passenger details on the booking page. 5. Process your payment through the selected method. 6. Find your Thai AirAsia X flight e-ticket in the My Booking page, or in your registered email.How to Pay
The payment for your Thai AirAsia X booking on Airpaz.com can be processed via bank credit card, bank transfer, PayPal, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.About
Thai AirAsia XCompany Profile
Thai AirAsia X is a joint venture of Malaysia AirAsia X and Thai AirAsia. It is a medium and long-haul low fare airline, and based in Thailand's Dong Mueang International Airport. It operates under the IATA code XJ and ICAO code TAX. It flies only international routes, and currently flies to 11 airport destinations in Japan, Korea, and China. The airline opened a new route to Brisbane, Australia, on June 25th 2019.History
In 2013, Malaysia AirAsia X and Thai AirAsia signed an agreement to establish a medium and long-haul airline as a joint venture, resulting in the founding of Thai AirAsia X. After the establishment of the airline, it was given an Air Operators Certificate from Thailand’s Department of Civil Aviation on February 2014. Not long after, on June 17th, 2014, the airline did their inaugural flight from its hub in Don Mueang Airport to Incheon Airport.Flight Attendant
Fleet
| Type | Quantity |
|---|---|
| Airbus A330-300 | 7 |
| Airbus A330-900 | 2 |
Call Center
Call center for Thai AirAsia X is not available. Please contact through AirAsia live chat (AVA).Live Chat
On this link, you can click on the Live Chat feature to directly be connected to AVA, AirAsia's Customer Service Artificial Intelligence (AI), or click on the links to the airline’s social media pages.Facilities and Services
Thai AirAsia XBaggage
Cabin Baggage
Passengers flying with Thai AirAsia X are provided a cabin baggage allowance included in their ticket fare. The max weight of the luggage is 7 kg, while the max size of the luggage put in the cabin is 36 cm x 23 cm x 56 cm (L x W x H).Checked Baggage
The cabin baggage allowance for Thai AirAsia X (XJ) passengers, both in domestic and international routes, are 2 cabin baggages: 1 hand carry luggage for the overhead storage space, and 1 laptop bag/handbag/other type of smaller bag. The hand baggage must not be larger than 56cm x 36cm x 23cm, and the size of the smaller bag must not excess 40cm x 30cm x 10cm. The total weight of both bags brought to the cabin must not be more than 7kg. Passengers are allowed to bring liquid, aerosol, and gels (LAG) items on board the aircraft, as long as the policy and restrictions on the LAG items are followed. Read below for the rules on LAG items: Drinks, perfumes, toothpaste, gels, and creams must be put in a container that has a maximum volume of 100ml, or maximum weight of 100gr. LAG containers larger than 100gr/100ml are not allowed on board, although it is only part-filled. All the LAG containers must be put inside a transparent plastic resealable bag (maximum area 80cm, size eg. 20x20cm or 15x25cm). Each passenger is only allowed to bring maximum 1 litre total of LAG items, in ONE resealable bag.Excess Baggage
You can pay an extra fee to purchase extra baggage allowance if the cabin baggage allowance is not enough. The add on luggage allowance that can be purchased are 15kg (only on domestic flights), 20kg, 25kg, 30kg, and 40kg. The extra baggage allowance price varies between routes and weight allowance, and you can check the complete charge list here. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.Seat
Economy Class
Thai AirAsia operates using Airbus A330-300 which is equipped with three different seats: premium flatbed, hot seat, and standard seat. The standard seats are leather seats with a pitch of 31” and width of 16”, and located all over the plane except for the seats in front of the plane and on the sides of the emergency exits. The Quiet Zone for passengers who want to get extra comfort during their flight uses the standard seats. As for the hot seats, the passengers will be able to enjoy leather seats with a wider legroom of 17.5”. Passengers who purchase the seat will also get to board the plane first. The last seat option is the Premium Flatbed. There are only 12 premium flatbed seats in one airplane, so it may be a challenge to get one of the seats. The seats can be reclined into a full bed when desired. The seats are also equipped with privacy screens, reading light, power port, adjustable head and foot rest, pillow and a duvet.
Inflight Comfort
Inflight Entertainment
Thai AirAsia X provides services and in-flight entertainment for the passengers while flying on their aircraft, such as movie, music, games, magazine.Inflight Free Snack
During flights with Thai AirAsia X free snack/beverage is not provided. Meal Order
There are various inflight services that you can enjoy on your flight with AirAsia X, including various selection of meals and beverages (included in all types of ticket except LowFare). The inflight food and beverages menu for Thai AirAsia X can be accessed here, and you can pre-book your meals on this page. Inflight Wifi
In-flight WiFi is available during flight with Thai AirAsia X. Privilege Program
Thai AirAsia X has a privilege program for their loyal customers, and more detail on it can be accessed here.Check-in
Thai AirAsia XWeb Check-in
To check in online, you can click here on either your desktop or mobile browser. After checking in online, you will get your boarding pass.Airport check-in
Airport check-in counters Thai AirAsia X are open 3 hours and close 60 minutes before the scheduled flight departure time for International flights. For domestic flights, open 2 hours and close 45 minutes before the scheduled flight departure time for Domestic flights. You are advised to check in at least half an hour before the check in and baggage drop counter at the airport closes.Kiosk Check-in
To check-in at the self check-in kiosk, you will need to have your booking number. Currently, this service is available in most airports in India, Indonesia, Malaysia, the Philippines, Singapore, and Thailand. You can use the self check-in kiosk to check your hold baggage in at the same time.App Check-in
You can also check in by using the Thai AirAsia mobile app, and check in from the app. However, check in services (mobile app/web check in, and self check-in kiosk) are not available for: 1. Pregnant passengers 2. Passengers flying with infant not older than 8 days 3. Passengers with reduced mobility or requiring special assistance 4. Passengers below 16 years old who is travelling alone 5. Passengers with a medical condition 6. Passengers travelling to or from the United StatesTerms and Conditions
Thai AirAsia X
For the complete Terms and Conditions of Thai AirAsia X (XJ), click here.
V = Available
X = Not Available
$ = Additional
Note:
1. Value Pack passengers will need to pre-select their meal here. There are two choices: vegetarian and non-vegetarian hot meal.
2. Passengers with the Premium Flex and Premium Flatbed fares will be charged the fare difference from the flight date and time change IF the change is made 2 hours before the scheduled departure time.
Passengers who are travelling with child(ren) and/or infant(s) should check this link for specific fare rules, baggage, and additional passenger policy.
The airline may change its policy without any prior notification. To get an update when it happens, and for their policy on insurance, or flight delay, check the airline’s fare rules page here.
Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page for the airline, here click here.
Fare Rules
| Service | Low Fare | Value Pack | Premium Flex | Premium Flatbed | |
|---|---|---|---|---|---|
| Cabin Baggage | V | V | V | V | |
| Checked Baggage | $ | 20 kg | 20kg | 40kg | |
| Flight Seat Selection | $ | Standard Seats only | V | V | |
| Meals | $ | V | V | V | |
| Insurance by Tune Protect | $ | V | V | V | |
| Lounge Access | $ | $ | V | V | |
| Xcite Inflight Entertainment | $ | $ | $ | V | |
| Xpress Baggage | X | X | V | V | |
| Xpress Boarding | X | X | V | V | |
| Dedicated Check-In | X | X | V | V | |
| Xpress Track | X | X | V | V | |
| Pillow and Duvet | X | X | X | V | |
| Change Flight Date/Time | $ | $ | Free (2 times) | Unlimited | |
| Name Change | X | X | X | X | |
| Destination Change(Reroute) | X | X | X | X | |
| Cancellation/Refund | X | X | X | X |
