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Norwegian Air logo

Norwegian Air

Check-in is available starting from 150 minutes

Online Check-in

Last Updated: March 9, 2021 7:06 AM

Overview

Norwegian Air

Introduction

Norwegian Air (D8) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance given by this airline is 10 kg and max dimension of 40 cm x 23 cm x 55 cm (L x W x H). Free checked baggage allowance is not included in the flight Passengers can check in at the airport 150 minutes prior to the scheduled flight departure time. Check in online is allowed for flights with the airline on Norwegian Air official website. It can be done 1 days prior to scheduled departure time.

How to Book

1. Go to Airpaz website, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact and passenger information on the booking page. 5. Process payment through the selected payment method. 6. Find your Norwegian Air flight e-ticket in the My Booking page, or in your registered email.

How to Pay

Payment for your Norwegian Air ticket on Airpaz.com can be processed via bank bank transfer, PayPal, credit card, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

About

Norwegian Air

Company Profile

Norwegian Air International is the fully integrated subsidiary of Norwegian Air Shuttle, one of the biggest low cost carrier in Europe. The ICAO flight code for the airline is IBK and its IATA code is D8. The long haul airline operates from various bases in airports all over Europe, including Finland, Denmark, Italy, Spain, and the United Kingdom although their headquarter is located at the Dublin Airport. The airline offers both direct and transit flights with more than 500 routes to more than 150 destinations all over the world. Some of the routes they offer is from Paris - Orly to Aalborg, Marrakech to Geneva, and bangkok to Florida in the USA. Despite having been only established in 2014, the airline has received various awards for its service. One of the awards is the World’s Best Low-Cost, Long Haul Airline by the Skytrax World Airline Awards from 2015 to 2018. The airline has also received an award about its innovation, and awarded as the Most Innovative Company in Norway by the Innovasjonsmagasinet. Its head office can be found at the Dublin Airport, Ireland.

History

Norwegian Air International started operating in 2014 under the Norwegian Group, sharing the same branding as its parent the Norwegian Air Shuttle. It was established to take over its long haul route operations. After a few years, on June 16, 2017 the airline launched its first route across the Atlantic to the United States of America from Edinburgh Airport and Stewart Airport, New York using a Boeing 737-800. A month after that, they used a 737 Max to complete a flight between Edinburgh Airport and Bradley International Airport, followed by a flight from Edinburgh to the Stewart International Airport.

Flight Attendant

Norwegian Air International flight attendant image
The airline has different uniforms for their male and female flight attendants. The male flight attendants wear a set of bold plaid suit jacket in navy, paired with a crisp white shirt and navy blue tie and pants. The uniform for the female flight attendants also wears similar colours, only without the bold plaid.

Fleet

Norwegian Air International fleet image
Not including other subsidiaries of the Norwegian Air subsidiaries, here is the fleet operating under Norwegian Air International.
Type Quantity
787 Dreamliner 35
Boeing 737-800 118
Boeing 737 MAX 8 18

Call Center

If you have questions for the airline or are facing any issue during your travel such as lost baggage or cancelled flights, you can directly contact the airline The Norwegian Air contact support can be contacted on one of the following numbers :
Country Phone Number
Argentina +54 115 078 9745
Brazil +55 213 500 0451
The Caribbean +1 844 278 667
Canada 1 800 357 4159
Denmark +45 70 80 78 80
Finland +358 (0)9 231 01 600
France +33 (0) 97 07 38 001
Germany +49 (800) 589 5000
Italy +39 069 480 2756
Ireland +353 1 691 1489
Norway +47 2149 0015
Singapore +65 3163 9096
Spain +34 900 838 065
Sweden +46 (0) 770 45 77 00
Thailand +66 (0)6000 35 180
UK +44 (0)330 828 0854
USA 1 800 357 4159
Other countries +47 2149 0015

Live Chat

Another alternative is to go to their live chat page here.

Facilities and Services

Norwegian Air

Baggage

Cabin Baggage

Every passenger flying with Norwegian Air is given a cabin allowance for their hand luggage. The weight of the cabin baggage allowance is limited to 10kg for passengers flying with LowFare, LowFare+, Flex, and Premium tickets, and 15kg for PremiumFlex passengers. The maximum dimensions/size is 55x40x23cm. You are also allowed to bring a small personal item in the form of a handbag or laptop bag, as long as you can fit it under the seat in front of you (max. 25x33x20cm). The only exception is for passengers flying from or to Dubai, whose maximum hand baggage weight is 8kg.

Checked Baggage

For families or passengers flying with infant (under 2 years), you bring some baby food and milk/formula that would be enough for the flight. You will also get an additional 5kg of checked baggage included with the ticket, and an allowance to bring one car seat and one stroller. Passenger travelling with children (2 to 11 years) are also allowed to bring one car seat and one stroller in addition of the bag allowance depending on your ticket fare type.

Excess Baggage

If your carry-on luggage exceeds the weight or size limit, your baggage will be taken as a checked baggage to the aircraft hold. Checked in luggage allowance purchased at the airport will be charged per item per one way with the following:
Flight Type Flight Destination Cost
Direct Flight Domestic 50 EUR
Direct Flight International 80 EUR
Connecting Flight Domestic/domestic 100 EUR
Connecting Flight Domestic/international 130 EUR
Connecting Flight International/international 160 EUR
But if you have checked in two baggage items, you’ll be charged for excess baggage: 11 EUR per kilo, per leg. To cut cost on your add baggage fee, you can purchase extra baggage allowance on their website. The price for excess baggage varies with the routes, following their policy, and you can see the complete table here Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Norwegian Air International Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in Norwegian Air is 17.2 inch.

Norwegian Air International Business Class seat image

Business Class

The size of the standard seat for the Business Class fare in Norwegian Air is 21 inch.

Inflight Comfort

Inflight Free Snack

Free snack/beverage is not provided during flights with Norwegian Air.
Norwegian Air International inflight meals image
Meal Order
For the meals, it is already included in the ticket fare for passengers who purchased LowFare+, Flex, Premium, and PremiumFlex ticket. However, passengers flying with the LowFare ticket can also pre-order their meals online up to 72 hours before departure. The price of meals is 35EUR, and you can both check the menu and order here this page.
Norwegian Air International wifi

Inflight Wifi

Norwegian Air provides inflight WiFi for the passengers.
Norwegian Air International frequent flyer program image

Privilege Program

Norwegian Air has a privilege program for their customers, and further information on it can be checked here.

Check-in

Norwegian Air

Web Check-in

Another alternative is to go to their My Travels page here and check yourself in on their official site.

Airport Check-in

However, there are some circumstances where you need to check in directly at the airport. This includes if you need special assistance, or if you travel with weapons, musical instruments, or pets. If you are an unaccompanied minor, you will also have to check in directly at the airport check-in counter. This service operates in specific time which you can see below:
Flight Type Check In Time Boarding Time
Domestic Nordic 2 hours to 30 minutes prior to departure 20 minutes prior to departure
Domestic Spain 2 hours to 45 minutes prior to departure 20 minutes prior to departure
Domestic Argentina 2.5 to 45 minutes prior to departure 20 minutes prior to departure
Flights to/from US, Canada, Thailand, Singapore, Israel, Jordan, Dubai, Argentina, Brazil, Caribbean (except flights between US/Canada and Caribbean) 3 hours to 1 hour prior to departure 20 minutes prior to departure
Other international flights 2 hours to 45 minutes prior to departure 20 minutes prior to departure
Passengers who are travelling with animals, weapons, or musical instruments along with passengers who may need special assistance, or an unaccompanied minor must check-in at the airport counter at least 1 hour before the scheduled departure time.

Kiosk Check-in

Kiosk check-in services is available for the Norwegian Air passengers, and can be accessed at the departure airport according to the availability. For more information on this service, contact the airline customer service call center. The check in time is 2.5 hours before the flight departure time.

App Check-in

Another option is to install the Norwegian mobile app on your gadget. The app is equipped with a check in feature, where you can just click and have your boarding pass ready.

Terms and Conditions

Norwegian Air

For the complete Terms and Conditions of Norwegian Air, click here.

Fare Rules

Norwegian Air offers various types of fares. But none of them are named in the more common Economy class, Business class, or First class fares and instead named LowFare, LowFare+, Flex, Premium, and PremiumFlex. Different type of fares are equipped with different types of convenience and comfort, which you can see below. All flights excluding long haul (to/from US, Canada, Thailand, Argentina and Singapore except flights between US/Canada and Caribbean)
Type Baggage Seat Reservation Onboard Meals Fast Track Priority Boarding WiFi
LowFare 1 carry-on bag (10kg) - - - - WiFi (most flights)
LowFare+ 1 carry-on bag (10kg) and 1 checked bag (20kg) V - - - WiFi (most flights)
Flex 1 carry-on bag and 2 checked bags (20kg) V - Fast track at selected airports Priority boarding at selected airports WiFi (most flights)
Flights to/from US, Canada, Thailand, Argentina and Singapore except flights between US/Canada and Caribbean)
Type Baggage Seat Reservation Onboard Meals Fast Track Priority Boarding Lounge
LowFare 1 carry-on bag (10kg) X X X X X
LowFare+ 1 carry-on bag (10kg) and 1 checked bag (20kg) Economy V X X X
Flex 1 carry-on bag (10kg) and 2 checked bags (20kg each) Economy V V(selected airports) V (selected airports) X
Premium 1 carry-on bag and 2 checked bags (20kg each) Premium seats Premium meals V(selected airports) V (selected airports) X
PremiumFlex 1 carry-on bag and 2 checked bags (20kg each) Premium seats Premium meals V(selected airports) V (selected airports) V (selected airports)
You can change details of your flight such as the name of passengers, date and time of departure, and destination up to 30 minutes before the scheduled departure time. You can reschedule, and change name or date from their website on this link, calling their Call Center, or at the airport counter. For changes to bookings made by phone and at the airport, there is a service charge of 25€ on top of the change fee. With the airline, you can change flight and change name if necessary, although there may also be extra charges depending on the kind of change you want, and the fare and route that you take.
Flight Type Change Charge
Non-international long haul (all except Flex and PremiumFlex) Name change 60€
Non-international long haul (all except Flex and PremiumFlex) Rebooking 60€ + price difference
International long haul (all except Flex and PremiumFlex) Name change 100€
International long haul (all except Flex and PremiumFlex) Rebooking 100€ + price difference
If you decide to cancel your flight ticket, the cancellation policy of Norwegian Air is separated into two:
Fare Type Cancellation policy
LowFare, LowFare+, Premium Full refund if cancelled within 4 hours of booking, non-refundable after
LowFare, LowFare+, Premium For flights to/from the US and from Brazil, if booking is made a week before departure, cancellation within 24 hours of booking is refundable. Cancellation made after 24 hours is not refundable
Flex, PremiumFlex Fully refundable, flight can be cancelled online
If you are having problems with your flight such as the flight being delayed or cancelled by the airline, there are compensations and claims that you can get. For further information on the airline’s policy on delay, click here and for the complete info on cancellation by airline, click here

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