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FireFly logo

FireFly

Check-in is available starting from 90 minutes

Online Check-in

Last Updated: June 25, 2020 2:47 AM

Overview

FireFly

Introduction

FireFly (FY) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and max dimension of 56 cm x 36 cm x 23 cm (L x W x H). The passengers flying international route with FireFly will get checked baggage allowance of 20 kg, while the domestic flight passengers is provided with 20 kg. Passenger can start checking in at the airport 90 minutes prior to the scheduled flight departure time. Check in online is possible for flight with the airline on FireFly official website page. It can be processed 14 days before scheduled flight departure time.

How to Book

1. Go to Airpaz.com, or open the Airpaz application (Android/iOS) on your gadget. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the contact and passenger information on the booking page. 5. Complete your payment through the selected method. 6. Get your FireFly flight e-itinerary in the My Booking page, or in your email.

How to Pay

The payment for your FireFly ticket on Airpaz.com can be made via bank bank transfer, PayPal, credit card, and over the counter methods. For a complete information, visit Airpaz.com Payment Guide page.

About

FireFly

Company Profile

FireFly operating with IATA code (FY) and ICAO code FFM, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Sultan Abdul Aziz Shah Airport (AZB). Although the airline operates using the name FireFly, it is the trade name for FlyFirefly Sdn Bhd. The company is lead by the CEO, Mr. Philip See. The address of the head office is Malaysia.

History

FireFly which operates with IATA code (FY) and ICAO code (FFM) runs under the management of FlyFirefly Sdn Bhd. The airline was founded in 2007. Over the years, FireFly always strives to receive a position as one of the promising airlines in the future. This airline started its operation on 03-04-2007. FireFly has won best value airlines award in 2010.

Flight Attendant

Firefly Airlines flight attendant image
FireFly cabin crew wears a uniform that is dominated by orange, grey, white. For male flight attendants, they wear white shirt with list orange, grey vest with grey trousers. For female flight attendants, they wear orange dress with white belt and orange skirt, orange shoes. This uniform exudes elegance, while providing the crew with maximum freedom of mobility in serving passengers. Besides, it also perfectly embodies the airlines brand's image.

Fleet

Firefly Airlines fleet image
FireFly has a number of airplanes, all of which can be checked below:
Type Quantity
ATR 72-500 12

Call Center

If you have inquiry for the airline or are facing any difficulty in the airport such as lost baggage or delayed flights, you can directly contact the airline. One of the ways to contact the airline is by sending an email to customer_care@fireflyz.com.my. The FireFly customer service call center can be contacted on one of the following phone numbers :
Country Phone
Singapore (+65) 3158 8279
Thailand (+66) 76 351 477
Malaysia +60 378 45 45 43

Live Chat

Live chat service is not available for passengers of FireFly.

Facilities and Services

FireFly

Baggage

Cabin Baggage

Passengers of FireFly are given a cabin baggage allowance included in their flight tickets fare. The max weight of the luggage is 7 kg, and the maximum dimension of the luggage put in the overhead cabin is 56 cm x 36 cm x 23 cm (L x W x H).

Checked Baggage

FireFly gives free checked baggage allowance for the passengers. Passengers are allowed to bring up to 20 kg of baggage on domestic routes, and 20 kg on international route.

Excess Baggage

Excess checked baggage allowance can be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Firefly Airlines Economy Class seat image

Economy Class

The standard seat size of the FireFly Economy Class is 17 inch.

Inflight Comfort

Inflight Free Snack

During flights with FireFly free snack/beverage is not available.
Firefly Airlines meals menu image
Meal Order
Passengers can order beverage to enjoy during their flight according to the availability.For the airline's meals and beverages menu, click here.
Firefly Airlines privilege program image

Privilege Program

Privilege program is available for the loyal customers of FireFly, and further detail on it can be accessed here.

Check-in

FireFly

Web Check-in

Passengers can do web check in through the official website of FireFly. To do so, click here to go to the airline’s check-in page. Web check-in can be done 14 days prior to scheduled departure time.

Airport Check-in

Check-in counters for FireFly opens 90 minutes prior to the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the FireFly passengers, and may be accessed at the departure airport depending on the availability. For further information on this service, contact the airline call center. The check in time is 24 hours before the departure time.

App Check-in

It is possible for FireFly passengers to check in through the airline’s official mobile (Android/iOS) app. To do so, the passengers should download the FireFly mobile application on their handphone. The check in time is 336 hours before the scheduled flight departure time.

Terms and Conditions

FireFly

For the complete Terms and Conditions of FireFly, click here.

Fare Rules

a. Cancellation and Refund

Flight tickets with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule may not be made for tickets of FireFly. For more information on FireFly flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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