Batik Air

Company Profile

As one of Lion Air’s child company, the owner of Batik Air is also Rudi Kirana. It was created as a full-service airline which began operating in May 2013. The IATA and ICAO code for this airline company is ID and BTK respectively. Batik Air’s fleet is composed of 46 airplanes, some of which are Airbus A320 and others Boeing 737-800/900 with around 200 flights per day serving both domestic and international airports in 44 destinations. Their head office is located in Jakarta, at the Lion Air Tower, West Jakarta. However, they also have representative offices all over Indonesia including in the International Airport Ngurah Rai Bali and 61 Stamford Road in Singapore. Cities such as Malang, Ambon, and Surabaya also have their own representative offices that you can find in the list of representative offices in Batik Air’s official website here. In all the flights with Batik Air, it provides personal television and in-flight entertainment system for every passenger. Light snacks and free meals add to the comfort, with 32 inches of seat pitches for the Economy class and 45 inches for the business class. Although at first the fleet was only composed of Boeing 737-800/900ER, right now Batik Air has 41 Airbus A320-200 and is in the process of acquiring more airplanes from both the A320NEO and A321 series.

History

Batik Air is an Indonesian airline which commenced its first commercial flight on 3 May 2013 flying from Jakarta at 10am local time to Manado at 02.00pm local time. As of January 2014, Batik Air has operated six Boeing 737-900ERs and served routes to: Jakarta, Denpasar, Yogyakarta, Semarang, Balikpapan, Manado, Pekanbaru, Ambon and Jayapura.

Flight Attendant

The uniform for Batik Air flight attendants is a set of white kebaya top and a straight long skirt. True to its name, the skirt is covered in a fabric and pattern called batik.

Fleet

Batik Air currently has 55 working aircrafts in their fleet, and 188 more aircraft ordered from both Boeing and Airbus.

Call Center

If you have questions for the airline or are facing issues during your flight such as lost baggage or delayed flights, you can contact the airline. The Batik Air contact support can be contacted on one of the following phone numbers: Customer Care Phone: (+6221) 633 8345 Fax : (+6221) 633 5669 Email: customercare@batikair.com

Live Chat

Live chat service is not available for passengers of Batik Air.

Web Check-in

This is an option for passengers who do not have much time to go to the airport, since it allows you to simply login to Batik Air’s website here and put in the last name of the passenger. Passengers can check in through the web from 24 (twenty four) to 4 (four) hours before the departure time. There will be an option whether to print the boarding pass, or store it as a pdf file at the end of the process.

Airport Check-in

For Indonesia domestic flights, passenger should check in starting 2-hours prior to departure. Check-in counters will close 30 minutes before departure time both for economy and business classes. For International flights, the check-in counters are open 2 hours prior to departure, but the counter will close 45 minutes for all passengers.

Kiosk Check-in

Kiosk check-in services is available for the Batik Air passengers, and may be accessed at the departure city airport according to the availability. For more information on this service, contact the airline customer service call center. The check in time is 2 hours before the scheduled flight departure time.

App Check-in

Not much difference from web-check in, this method also allows passenger to check-in from their gadget. To do this, passengers should download the mobile application for Batik Air either in the Apple Store, or Play Store.

Baggage

Introduction

Batik Air (ID) is a full flight airline operating domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 7 kg and maximum dimension of 30 cm x 40 cm x 20 cm (L x W x H). The passengers flying international route with Batik Air will get free checked baggage allowance of 20 kg, while the domestic flight passengers is provided with 20 kg. Check in time at the airport starts from 150 minutes prior to the scheduled departure time. Check in online is available for flight on Batik Air official website page. It can be processed 1 days prior to flight departure time.

How to Book

1. Go to Airpaz.com, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger and contact details on the booking page. 5. Process payment through the selected payment method. 6. Receive your Batik Air flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Batik Air ticket booking on Airpaz.com can be made via bank credit card, PayPal, bank transfer, and over the counter methods. For a complete information, visit Airpaz Payment Guide page.

Fare Rules

Pregnant women cannot board the plane unless they sign a form of Indemnity, and can show a medical certificate showing that they are fit for the trip. Same thing is applied for infants aged 3-7 days - they have to bring a medical certificate. Women whose pregnancy is older than 35 weeks and infants under 2 days old are not allowed in the flight. Since Batik Air will not take responsibility if there are any delays caused by matters not under their control, passengers who plan for connecting flights have to make sure that they have sufficient time in between the flights. As for cancellation, the passenger has to directly call the customer service. For further information on Batik Air ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page for the airline, here.