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Jetstar

Jetstar Airways (JQ)

 Free Cabin 7kg
 Check-in 120 min before
 Online Check-in
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Top Route

Singapore to Melbourne Tullamarine Jetstar flights from Singapore to Melbourne Tullamarine
Melbourne Tullamarine to Singapore Jetstar flights from Melbourne Tullamarine to Singapore
Auckland to Singapore Jetstar flights from Auckland to Singapore
Melbourne Tullamarine to Bali Denpasar Jetstar flights from Melbourne Tullamarine to Bali Denpasar
Sydney to Singapore Jetstar flights from Sydney to Singapore
Bali Denpasar to Melbourne Tullamarine Jetstar flights from Bali Denpasar to Melbourne Tullamarine
Ho Chi Minh to Sydney Jetstar flights from Ho Chi Minh to Sydney
Ho Chi Minh to Melbourne Tullamarine Jetstar flights from Ho Chi Minh to Melbourne Tullamarine
Sydney to Ho Chi Minh Jetstar flights from Sydney to Ho Chi Minh
Singapore to Christchurch Jetstar flights from Singapore to Christchurch
Christchurch to Singapore Jetstar flights from Christchurch to Singapore
Bangkok Suvarnabhumi to Melbourne Tullamarine Jetstar flights from Bangkok Suvarnabhumi to Melbourne Tullamarine
Melbourne Tullamarine to Bangkok Suvarnabhumi Jetstar flights from Melbourne Tullamarine to Bangkok Suvarnabhumi
Wellington to Singapore Jetstar flights from Wellington to Singapore
Singapore to Wellington Jetstar flights from Singapore to Wellington
Hong Kong to Melbourne Tullamarine Jetstar flights from Hong Kong to Melbourne Tullamarine
Melbourne Tullamarine to Hong Kong Jetstar flights from Melbourne Tullamarine to Hong Kong
Singapore to Hobart Jetstar flights from Singapore to Hobart
Hobart to Singapore Jetstar flights from Hobart to Singapore
Melbourne Tullamarine to Manila Ninoy Aquino Jetstar flights from Melbourne Tullamarine to Manila Ninoy Aquino
Manila Ninoy Aquino to Melbourne Tullamarine Jetstar flights from Manila Ninoy Aquino to Melbourne Tullamarine
Fukuoka to Singapore Jetstar flights from Fukuoka to Singapore
Okinawa to Melbourne Tullamarine Jetstar flights from Okinawa to Melbourne Tullamarine
Melbourne Tullamarine to Okinawa Jetstar flights from Melbourne Tullamarine to Okinawa
Da Nang to Melbourne Tullamarine Jetstar flights from Da Nang to Melbourne Tullamarine
Melbourne Tullamarine to Da Nang Jetstar flights from Melbourne Tullamarine to Da Nang
Kuala Lumpur to Melbourne Tullamarine Jetstar flights from Kuala Lumpur to Melbourne Tullamarine
Melbourne Tullamarine to Kuala Lumpur Jetstar flights from Melbourne Tullamarine to Kuala Lumpur
Newcastle to Singapore Jetstar flights from Newcastle to Singapore
Singapore to Newcastle Jetstar flights from Singapore to Newcastle
Jakarta Soekarno Hatta to Melbourne Tullamarine Jetstar flights from Jakarta Soekarno Hatta to Melbourne Tullamarine
Melbourne Tullamarine to Jakarta Soekarno Hatta Jetstar flights from Melbourne Tullamarine to Jakarta Soekarno Hatta
Singapore to Sydney Jetstar flights from Singapore to Sydney
Melbourne Tullamarine to Penang Jetstar flights from Melbourne Tullamarine to Penang
Penang to Melbourne Tullamarine Jetstar flights from Penang to Melbourne Tullamarine

History

The Jetstar Group is a group of value based carriers providing all day every day low fares across Australia, New Zealand and the Asia Pacific region.
We’d like to give you the chance to get to know us a little better by reading about our impressive fleet. You can also find out more aboutcareer opportunities within Jetstar, including our exciting Pilot Cadet Program
Jetstar’s mission is to offer all day, every day low fares to enable more people to fly to more places, more often.
The Jetstar Group is a value based, low fares group of airlines operating in the leisure and value based markets. The Group consists of:

  • Jetstar Airways in Australia and New Zealand (wholly owned by the Qantas Group).
  • Jetstar Asia based in Singapore. The company is managed by Newstar Holdings, majority owned by a Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent.
  • Jetstar Pacific based in Vietnam (majority owned by Vietnam Airlines with the Qantas Group holding 30 per cent).
  • Jetstar Japan, a partnership between the Qantas Group Japan Airlines, Mitsubishi Corporation and Century Tokyo Leasing Corporation.
  • Jetstar Hong Kong, a partnership between Shun Tak Holdings, China Eastern Airlines, and the Qantas Group (subject to regulatory approval).

The Jetstar Group has flown more than 140 million passengers since it launched in 2004. In the past financial year ended June 2014, the Jetstar Group carried more than 20 million customers.
The Jetstar Group has grown from providing employment to around 400 people in 2004 to about 7,000 across Asia Pacific today.
The Jetstar Group is led by Chief Executive Officer, Jayne Hrdlicka. CEOs of the Jetstar airlines are: David Hall (Jetstar Australia and New Zealand), Barathan Pasupathi (Jetstar Asia), Miyuki Suzuki (Jetstar Japan), Le Hong Ha (Jetstar Pacific) and Edward Lau (Jetstar Hong Kong).

Term and Condition

This page displays the Jetstar terms and conditions applicable for Jetstar Group flights. For the purposes of identifying the applicable terms and conditions for your flight, please refer to you flight details and find the carrier code. The carrier code is the two letter designator that is shown at the start of your flight number.

  • JQ: Jetstar Airways Pty Ltd
  • 3K: Jetstar Asia Airways Pte Limited
  • BL: Jetstar Pacific Airlines Joint Stock Aviation Company
  • GK: Jetstar Japan Co., Ltd.

The conditions of carriage are the rules that apply to your travel on Jetstar, including Qantas & Jetstar Any Seat Awards.

  • Jetstar Airways (JQ)
  • Jetstar Asia (3K)
  • Jetstar Pacific (BL)
  • Jetstar Japan (GK)

In addition to the conditions of carriage, these are the rules that apply to the fare that you have booked, including Qantas and Jetstar Any Seat Awards. It sets out the important information regarding your fare, such as the changes permitted.
The fare rules for our current economy Starter fare, Starter fare with Plus bundle, Starter fare with Max bundle, Business fare and Business fare with Max bundle fares can be found on our fare rules page.
If you have made your booking via a Japanese Wholesaler or an:

  • Agent Organized Tour Contract
  • Arranged Tour Contracts
  • Special Compensation Rules
  • Flightplus Activity Conditions

Additional conditions apply to each traveller included in bookings for Jetstar Holiday Packages and Land Content. Land content refers to non-airfare components such as activities, hotels and cars. You will be sent the appropriate holiday conditions with your itinerary when you complete your booking.
The holidays conditions apply to you, depend on the country where you made your booking. For example, if you booked a flight whilst you were in Australia on our Australian website, the Holiday conditions for bookings made whilst in Australia are applicable.
Holiday booking conditions (for bookings made whilst in Australia)
Holiday booking conditions (for bookings made whilst in New Zealand)
Holiday booking conditions (for bookings made whilst in Singapore)
Our Privacy statement explains how Jetstar protects the privacy of your personal information under privacy laws. It will apply to any personal information you provide to us in the course of your dealings with us.
The "Jetstar Group Terms of Use" govern your use of the Jetstar Website and any linked pages
Further information and details on fees and charges, can be found on our fares page.

Check-In

Counter Check-in
3 hours to 1 hour before departure time for flights Jetstar (JQ) and the lounge will be closed 15 minutes before departure.
Web Check In
1. Individual or group bookings.
2. Passengers with carry-on baggage, or those who check-in to baggage.
3. For all flights back and forth, when the scheduled departure within 7 days of flight departure.
4. For Domestic: For all domestic flights Australia and New Zealand between 48 hours to 60 minutes before the scheduled departure of your flight.
5. For International: Flight one-way or round-trip from Christchurch to Brisbane, Melbourne, Sydney, Cairns, Darwin, Perth, Singapore to Hong Kong, Kuala Lumpur, Penang, Jakarta, Osaka, Taipei, Manila, Bangkok, Phuket, Auckland, Bali and Ho Chi Minh City alone. Between 48 hours and 120 minutes before the scheduled departure of your flight.

Call Centre

AUSTRALIA

(613) 9645 5999
131 538
Monday to Sunday
24 hours

NEW ZEALAND

(64) 9975 9426
0800 800 995
(613) 9645 5999
Monday to Sunday
24 hours

CAMBODIA

Phnom Penh
855 23 220-909
Monday to Saturday
8.00am to 6.00pm (local time)
24 hour assistance
(613) 9645 5999

Siem Reap (Anqkor Wat)

855 63 964-388
Monday to Saturday
8.00am to 6.00pm (local time)
24 hour assistance
(613) 9645 5999

CHINA

4001 201 260
(613) 9645 5999
Monday to Sunday
24 hours

FIJI

800 2171
(613) 9645 5999
Monday to Sunday
24 hours

HONGKONG

(852) 3192 7451
(613) 9645 5999
Monday to Sunday
24 hours

INDONESIA

001 803 852 9779
(613) 9645 5999
Monday to Sunday
24 hours

JAPAN

0570-550-538* (toll)
Please press "2" for English.
Contact number when calling from PHS device:
050-3163-8538 (toll)
Monday to Sunday
9.00am to 9.00pm (local time)
Baggage Services
(Lost/damaged baggage)
8.00am to 10.00pm (local time)

MALAYSIA

1800 81 3090
(613) 9645 5999
Monday to Sunday
24 hours

MYANMAR

+95 9 42111 6662
+95 9 42111 6663
Monday to Friday
9.00am to 5.00pm (local time)

PHILIPPINES

+632 453 6666
1800 1611 0280
(613) 9645 5999
Monday to Sunday
24 hours

SINGAPORE

(65) 6499 9702
(613) 9645 5999
Monday to Sunday
24 hours

THAILAND

66 2267 5125
Monday to Friday
8.30am to 5.30pm (local time)

Saturday
8.30am to 12.30pm (local time)
24 hour assistance
001 800 61 1 2957
(613) 9645 5999

TAIWAN

00801 852 015
(613) 9645 5999
Monday to Sunday
24 hours

USA

1866 397 8170
(613) 9645 5999
Monday to Sunday
24 hours

VIETNAM

Ho Chi Minh City or Hanoi
+84 8 62999399
(613) 9645 5999
Monday to Sunday
24 hours

Danang

84 511 3583 583
(613) 9645 5999
Monday to Sunday
24 hours

OTHER COUNTRIES

(613) 9645 5999
Monday to Sunday
24 hours

Fare Rules

Fare Rules

Company Profile

Jetstar Asia is part of the Jetstar Group’s value based network which aims to provide all day every day low fares to South East Asia’s most popular leisure destinations. Jetstar Asia’s inaugural flight took off to Hong Kong on the 13th of December 2004, one of the first three launch destinations from Singapore.

Jetstar Asia is a majority Singapore owned and based company. The company is managed by Newstar Holdings Pty Ltd, majority owned by Singapore company Westbrook Investments Pte Ltd (51 per cent), with the Qantas Group holding the remaining 49 per cent of shares. Jetstar Asia Chief Executive Officer is Mr Barathan (Bara) Pasupathi. From Singapore, Jetstar Asia operates 12 A320 aircraft and has two A330 aircraft based in Singapore. Jetstar Asia flies to 25 destinations in the Asia Pacific.

Terminal

Destinations Airport Terminal
Melbourne Melbourne International Airport/Tullamarine Airport Terminal International 2
Sydney Kingsford-Smith Airport Terminal Internasional 1
Cairns Cairns Internasional Airport Terminal international
Darwin Darwin intenasional Airport Terminal International
Gold Coast Coolangatta Airport Terminal International