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Jetstar Airways logo

Jetstar Airways

Check-in is available starting from 180 minutes

Online Check-in

Last Updated: June 25, 2020 3:26 AM


Jetstar Airways


Jetstar Airways (JQ) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 7 kg and max size of 56 cm x 36 cm x 23 cm (L x W x H). The ticket fare does not include free checked baggage allowance. Passengers can check in at the airport 180 minutes before the scheduled departure time. Check in online is possible for flights with the airline on Jetstar Airways official website. It can be done 2 days before scheduled flight departure time.

How to Book

1. Go to Airpaz website, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose your preferred flight. 4. Fill in the passenger and contact information on the booking page. 5. Complete your payment through the selected method. 6. Find your Jetstar Airways flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Jetstar Airways ticket booking on can be made via bank credit card, bank transfer, PayPal, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.


Jetstar Airways

Company Profile

Jetstar Airways which operates with IATA code (JQ) and ICAO code JST, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world with its main hub located in Melbourne Airport (MEL). Although the airline operates using the name Jetstar Airways, it is the trade name for Jetstar Airways Pty Ltd. The company is lead by the CEO, Gareth Evans. The head office for the airline is located in Australia.


Jetstar Airways operating with IATA code (JQ) and ICAO code (JST) is managed by Jetstar Airways Pty Ltd. In 2003, this airline was founded. Across the years, Jetstar Airways continues to develop its business by maintaining a worthwhile and enjoyable service for their customers. This airline began its operation on 01-12-2005. Jetstar Airways has been awarded Skytrax Award for 2011 to 2019,Changi Airline Awards 2012.

Flight Attendant

Jetstar Australia flight attendant image
Jetstar Airways cabin crew wears a uniform that is dominated by orange and black. For male flight attendants, they wear T-shirt and black jacket with an orange trim detail with black trousers. For female flight attendants, they wear orange jacket with an orange trim detail with black tailored pants or an A-line skirt. The uniform itself represents their strong commitment to offer the best experience for its passengers during the flight.


Jetstar Australia fleet image
Jetstar Airways operates using a number of airplanes, all of which can be seen below:
Type Quantity
Airbus A320-200 52
Airbus A321-200 8

Call Center

If you have questions for the airline or are facing any issue in the airport such as lost baggage or delayed flights, you can contact the airline. The Jetstar Airways customer service can be contacted on one of the following phone numbers :
Country Phone
Australia (International) +613 9645 5999
Australia (Local) 131 538
Singapore +65 6499 9702

Live Chat

Another way is to go to their live chat page here.

Facilities and Services

Jetstar Airways


Cabin Baggage

Passengers using the service of Jetstar Airways are provided a cabin baggage allowance included in their ticket fare. The the maximum dimension of the luggage put in the overhead cabin is 56 cm x 36 cm x 23 cm (L x W x H), and max weight of the luggage is 7 kg.

Checked Baggage

Free checked baggage allowance is not provided for the passengers flying on Jetstar Airways.

Excess Baggage

Excess checked baggage allowance weight can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Jetstar Australia Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class in Jetstar Airways is 17 inch.

Jetstar Australia Business Class seat image

Business Class

The size of the standard seat for the Business Class fare in Jetstar Airways is 19 inch.

Inflight Comfort

Jetstar Australia inflight entertainment image

Inflight Entertainment

Jetstar Airways provides services and in-flight entertainment for the passengers during flight on their aircraft, such as TV,movie,music.

Inflight Free Snack

Free snack/beverage is not provided during flights with Jetstar Airways.
Jetstar Australia menu meals image
Meal Order
Passengers can order food to enjoy during their flight according to the availability.For the airline's meals and beverages menu, click here.
Jetstar Australia privilege program image

Privilege Program

Jetstar Airways has a privilege program for their customers, and further detail on it can be read here.


Jetstar Airways

Web Check-in

Passengers can check in online through the official website of Jetstar Airways. To do so, click here to go to the airline’s check-in page. Web check-in can be done 2 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Jetstar Airways opens 180 minutes before the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Jetstar Airways passengers, and may be accessed at the departure city airport depending on the availability. For more information on this service, contact the airline customer service. The check in time is 3 hours prior to the scheduled departure time.

App Check-in

It is possible for Jetstar Airways passengers to check in through the airline’s official mobile (Android/iOS) app. To do so, the passengers should download the Jetstar Airways mobile application on their mobile. The check in time is 48 hours before the departure time.

Terms and Conditions

Jetstar Airways

For further information, read the Conditions of Carriage of Jetstar Airways, click here.

Fare Rules

a. Cancellation and Refund

Tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule cannot be made for flight ticket of Jetstar Airways. For complete information on Jetstar Airways flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

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