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Jetstar Airways

Check-in is available starting from 180 minutes
Available for Check-in Online
Jetstar Australia flight attendant image
Jetstar Australia fleet image
Jetstar Australia Economy Class seat image
Jetstar Australia Business Class seat image
Jetstar Australia inflight entertainment image
Jetstar Australia menu meals image
Jetstar Australia privilege program image

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Jetstar Airways


Jetstar Airways (JQ) is a low cost carrier airline flying to domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 7 kg and maximum dimension of 36 cm x 23 cm x 56 cm (L x W x H). Free checked baggage allowance is not included in the flight Passengers can start checking in at the airport 180 minutes prior to the scheduled flight departure time. Online check in is available for flights with the airline on Jetstar Airways official website page. It can be processed 2 days before flight departure time.

How to Book

1. Go to, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Process payment through the selected method. 6. Get your Jetstar Airways flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Jetstar Airways ticket on can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For a complete information, visit Airpaz Payment Guide page.


Jetstar Airways

Company Profile

Jetstar Airways which operates with IATA code (JQ) and ICAO code JST, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destination cities all over the world with its main hub located in Melbourne Airport (MEL). Jetstar Airways Pty Ltd is the owner of the trade name Jetstar Airways. The company is lead by the CEO, Gareth Evans. The address of the head office is Australia.


Jetstar Airways which operates with IATA (JQ) and ICAO (JST) runs under the management of Jetstar Airways Pty Ltd. In 2003, this airline was established. During the year of its establishment, Jetstar Airways continues to innovate its business by offering a worthwhile and enjoyable service for their customers. This airline was first commenced on 25-05-2004. Jetstar Airways has been awarded 2011 - 2016 Best Low-Cost Airline - Australia/Pacific by SKYTRAX,2019 Top 10 safest LCCs in the World by The milestone that has been obtained by the airline is for now, the airline fly to and from 19 Australian domestic and 13 short and long-haul overseas destinations.

Flight Attendant

Jetstar Australia flight attendant image
Jetstar Airways cabin crew wears a uniform in orange and black. For male flight attendants, they wear T-shirt and black jacket with an orange trim detail with black trousers. For female flight attendants, they wear orange jacket with an orange trim detail with black tailored pants or an A-line skirt. The design itself represents their strong passion to offer a remarkable service for its passengers during the flight.


Jetstar Australia fleet image
Jetstar Airways has a number of airplanes, all of which can be seen below:
Type Quantity
Boeing 787 Dreamliner 11
Airbus A321neo (LR) 18
Airbus A320 53
Airbus A321 8

Call Center

If you have questions for the airline or are facing problems during your flight such as cancelled flights or lost baggage, you can contact the airline. The Jetstar Airways call center can be contacted on one of the following numbers :
Country Phone
Singapore (+65) 6499 9702
Australia (+61)131 538
Cambodia (Phnom Penh) (+855) 92 398 333
Cambodia (Siem Reap) (+855) 92 392 333
China (+86) 4001 201 260
Hong Kong (+852) 3192 7451
Japan (+81) 570 550 538
Malaysia (+60) 1800 813 090
Myanmar (+95) 9 42111 6662 / (+95) 9 42111 6663
New Zealand (+64) 9975 9426
Philippines (+63) 1800 1611 0280
Thailand (+66) 2267 5125
USA (+1) 866 397 8170
Vietnam (+84) 121010020 / (+84) 12280015 / (+84) 120852212

Live Chat

Another alternative is to access their live chat page here.

Facilities and Services

Jetstar Airways


Cabin Baggage

Passengers using the service of Jetstar Airways are given a cabin baggage allowance included in their ticket fare. The max weight of the luggage is 7 kg, while the maximum dimension of the luggage put in the overhead cabin is 36 cm x 23 cm x 56 cm (L x W x H).

Checked Baggage

Free checked baggage allowance is not available for the passengers flying on Jetstar Airways.

Excess Baggage

Extra checked baggage allowance weight can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Jetstar Australia Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in Jetstar Airways is 30" seat pitch and 17" seat width.

Jetstar Australia Business Class seat image

Business Class

The standard seat size of the Jetstar Airways Business Class fare is 38" seat pitch and 19" seat width.

Inflight Comfort

Jetstar Australia inflight entertainment image

Inflight Entertainment

Jetstar Airways provides services and in-flight entertainment for the passengers during flight on their aircraft, such as Movies,TV,games,music .

Inflight Free Snack

Free snack/beverage is not provided during flights with Jetstar Airways.
Jetstar Australia menu meals image
Meal Order
According to the availability, passengers can order meal to enjoy during their flight. For the airline's beverages and meals menu, click here.
Jetstar Australia privilege program image

Privilege Program

Privilege program is available for the loyal customers of Jetstar Airways, and more complete detail on it can be read here.


Jetstar Airways

Web Check-in

Through the official website of Jetstar Airways, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Jetstar Airways check-in counters 180 minutes prior to the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Jetstar Airways provides kiosk check-in services for the passengers, which may be accessed at the departure airport according to the availability. For more information on this service, contact the airline customer service call center. The check in time is 3 hours before the departure time.

App Check-in

It is possible for Jetstar Airways passengers to check in through the airline’s official mobile (Android/iOS) app. To do so, the passengers should download the Jetstar Airways mobile application on their handphone. The check in time is 48 hours before the flight departure time.

Terms and Conditions

Jetstar Airways
For further information, read the Terms and Conditions of Jetstar Airways, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may not be made for flight ticket of Jetstar Airways. For complete information on Jetstar Airways tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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