Jetstar Airways

Check-in is available starting from 180 minutes
Online Check-in
Jetstar Australia flight attendant image
Jetstar Australia fleet image
Jetstar Australia Economy Class seat image
Jetstar Australia Business Class seat image
Jetstar Australia inflight entertainment image
Jetstar Australia menu meals image
Jetstar Australia privilege program image

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Overview

Jetstar Airways

Introduction

Jetstar Airways (JQ) is a low cost carrier airline flying to domestic & international routes. The airline provides the passengers with a cabin baggage allowance of 7 kg and maximum dimension of 36 cm x 23 cm x 56 cm (L x W x H). The ticket fare does not include checked baggage allowance. Airport check in time at the airport starts from 180 minutes before the departure time. Check in online is allowed for flights on Jetstar Airways official website. It can be processed 2 days before scheduled departure time.

How to Book

1. Visit Airpaz website, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the contact information and passenger details on the booking page. 5. Complete payment through the selected method. 6. Get your Jetstar Airways flight e-itinerary in the My Booking page, or in your email.

How to Pay

The payment for your Jetstar Airways ticket booking on Airpaz.com can be processed via bank PayPal, bank transfer, credit card, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

About

Jetstar Airways

Company Profile

Jetstar Airways which operates with IATA code (JQ) and ICAO code JST, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destination cities all over the world from its main hub located in Melbourne Airport (MEL). Although the airline operates using the name Jetstar Airways, it is the trade name for Jetstar Airways Pty Ltd. The leader of the company is Gareth Evans. The head office for the airline is located in Australia.

History

Jetstar Airways which operates with IATA code (JQ) and ICAO code (JST) was first founded in 2003. The airline runs under the management of Jetstar Airways Pty Ltd. During the year of its establishment, Jetstar Airways continues to enhance its business by offering a worthwhile and enjoyable service for their loyal passengers. This airline was first commenced on 25-05-2004. Jetstar Airways has won 2011 - 2016 Best Low-Cost Airline - Australia/Pacific by SKYTRAX,2019 Top 10 safest LCCs in the World by airlineratings.com. Today, the airline has successfully reached for now, the airline fly to and from 19 Australian domestic and 13 short and long-haul overseas destinations.

Flight Attendant

Jetstar Australia flight attendant image
Jetstar Airways cabin crew wears a uniform that is dominated by orange and black. For male flight attendants, they wear T-shirt and black jacket with an orange trim detail with black trousers. For female flight attendants, they wear orange jacket with an orange trim detail and black tailored pants or an A-line skirt. Apart from a perfectly made uniform, Jetstar Airways cabin crew have gained a great reputation for its excellent flight services.

Fleet

Jetstar Australia fleet image
Jetstar Airways has a number of aircrafts, all of which can be checked in the following table:
Type Quantity
Boeing 787 Dreamliner 11
Airbus A321neo (LR) 18
Airbus A320 53
Airbus A321 8

Call Center

If you have questions for the airline or are facing issues during your travel such as cancelled flights or lost baggage, you can contact the airline. The Jetstar Airways contact support can be contacted on one of the following numbers :
Country Phone
Singapore (+65) 6499 9702
Australia (+61)131 538
Cambodia (Phnom Penh) (+855) 92 398 333
Cambodia (Siem Reap) (+855) 92 392 333
China (+86) 4001 201 260
Hong Kong (+852) 3192 7451
Japan (+81) 570 550 538
Malaysia (+60) 1800 813 090
Myanmar (+95) 9 42111 6662 / (+95) 9 42111 6663
New Zealand (+64) 9975 9426
Philippines (+63) 1800 1611 0280
Thailand (+66) 2267 5125
USA (+1) 866 397 8170
Vietnam (+84) 121010020 / (+84) 12280015 / (+84) 120852212

Live Chat

Another way is to access their live chat page here.

Facilities and Services

Jetstar Airways

Baggage

Cabin Baggage

Passengers flying with Jetstar Airways are given a cabin baggage allowance included in their ticket fare. The the maximum size of the baggage put in the overhead cabin is 36 cm x 23 cm x 56 cm (L x W x H), while maximum weight of the baggage is 7 kg.

Checked Baggage

Jetstar Airways does not give free checked baggage allowance for the passengers.

Excess Baggage

Extra checked baggage allowance weight can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Jetstar Australia Economy Class seat image

Economy Class

The standard seat size of the Jetstar Airways Economy Class fare is 30" seat pitch and 17" seat width.

Jetstar Australia Business Class seat image

Business Class

The standard seat size of the Jetstar Airways Business Class is 38" seat pitch and 19" seat width.

Inflight Comfort

Jetstar Australia inflight entertainment image

Inflight Entertainment

Jetstar Airways provides services and in-flight entertainment for the passengers while flying on their aircraft, such as Movies,TV,games,music .

Inflight Free Snack

During flights with Jetstar Airways free snack/beverage is not available.
Jetstar Australia menu meals image
Meal Order
According to the availability, passengers can order beverage to enjoy during their flight. For the airline's beverages and meals menu, click here.
Jetstar Australia privilege program image

Privilege Program

Privilege program is available for the loyal customers of Jetstar Airways, and further information on it can be checked here.

Check-in

Jetstar Airways

Web Check-in

Passengers can do web check in through the official website of Jetstar Airways. To do so, click here to go to the airline’s check-in page. Online check-in can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Jetstar Airways check-in counters 180 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Jetstar Airways let you use kiosk check-in services for the passengers, which may be accessed at the departure city airport according to the availability. For further information on this service, contact the airline customer service call center. The check in time is 3 hours before the departure time.

App Check-in

Check in through the airline’s official mobile (Android/iOS) app is possible. To do so, download the Jetstar Airways mobile application on their handphone. The check in time is 48 hours before the scheduled departure time.

Terms and Conditions

Jetstar Airways
For further information, read the Conditions of Carriage of Jetstar Airways, click here.

Fare Rules

a. Cancellation and Refund

Flight tickets with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule cannot be made for ticket of Jetstar Airways. For more complete information on Jetstar Airways tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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