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Joy Air logo

Joy Air

Check-in is available starting from 120 minutes

Last Updated: May 28, 2020 7:03 PM


Joy Air


Joy Air (JR) is a low cost carrier airline operating domestic routes. The airline gives the passenger with a cabin baggage allowance of 5 kg and maximum dimension of 20 cm × 30 cm × 40 cm (L x W x H). The domestic route fare includes checked baggage allowance of 20 kg. Passenger can check in at the airport 120 minutes prior to the scheduled flight departure time. The airline does not provide online check in services.

How to Book

1. Visit Airpaz site, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger and contact information on the booking page. 5. Complete payment through the selected method. 6. Get your Joy Air flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

Payment for your Joy Air ticket on Airpaz can be processed via bank bank transfer, PayPal, credit card, and over the counter methods. For more complete information, visit Payment Guide page.


Joy Air

Company Profile

Joy Air which operates with IATA code (JR) and ICAO code JOY, is a low cost carrier airline that flies domestic routes. The airline serves flights to destination cities all over the world with its main hub located in Xi'an Xianyang International Airport (XIY). The airline flies to Indonesia, Malaysia, Thailand, and Some cities that the airlines fly to are Kuala Lumpur, Singapore, Bangkok. Although the airline operates using the name Joy Air, it operates under Joy Air Company is the owner of the trade name Joy Air. The leader of the company is Zhoujian. The address of the head office is China. Joy Air is a member of the China Eastern Airlines and AVIC.


Joy Air which operates with IATA code (JR) and ICAO code (JOY) was first founded in 2008. The airline runs under the management of Joy Air Company. Over time, Joy Air continues to develop its business by providing a worthwhile and enjoyable service for their passengers. This airline began its operation on 01-06-2009.

Flight Attendant

Joy Air flight attendant image
Joy Air cabin crew wears a uniform that is dominated by brown and white. For male flight attendants, they wear white shirt and brown vest and brown trousers. For female flight attendants, they wear white shirt, brown vest and scarf with brown skirt. This uniform exudes elegance, while providing the crew with efficiency and comfort in serving passengers. Besides, it also perfectly represents the airlines brand's image.


Joy Air fleet image
Joy Air has a number of airplanes, all of which can be checked below:
Type Quantity
Xian MA-60 23

Call Center

If you have any inquiry for the airline or are facing any difficulty on your flight such as lost baggage or cancelled flights, you can contact the airline. To contact the airline is by sending an email to The Joy Air customer service call center can be contacted on one of the following numbers :
Country Phone
China +86 4008 680 000

Live Chat

Joy Air customer service does not support live chat.

Facilities and Services

Joy Air


Cabin Baggage

Passengers flying with Joy Air are given a cabin baggage allowance included in their flight tickets fare. The max weight of the baggage is 5 kg, and the maximum size of the baggage put in the overhead cabin is 20 cm × 30 cm × 40 cm (L x W x H).

Checked Baggage

Joy Air provides free checked baggage allowance for the passengers. Passengers flying international flight with Joy Air do not get free checked baggage allowance, but passengers on domestic routes have 20 kg free checked baggage allowance.

Excess Baggage

Excess checked baggage allowance weight can be bought on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Joy Air Economy Class seat image

Economy Class

The standard seat size of the Joy Air Economy Class is 17,3 inch.

Inflight Comfort

Joy Airlines inflight entertainment image

Inflight Entertainment

Joy Air provides services and in-flight entertainment for the passengers during flight on their aircraft, such as magazine.


Joy Air

Web Check-in

Passengers of Joy Air can’t do online check-in through the website.

Airport Check-in

Airport check in can be done in the Joy Air check-in counters 120 minutes before the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check in service is not available for passengers of Joy Air.

App Check-in

Joy Air does not support app check in services for the passengers.

Terms and Conditions

Joy Air

For further information, read the Conditions of Carriage of Joy Air, click here.

Fare Rules

a. Cancellation and Refund

Flight tickets with the airline may be cancelled and refunded.

b. Reschedule

Changes such as reschedule may be made to the flight ticket by directly contacting the airline. For more complete information on Joy Air flight ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

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