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Kenya Airways logo

Kenya Airways

Check-in is available starting from 150 minutes

Online Check-in

Last Updated: June 24, 2020 4:16 AM

Overview

Kenya Airways

Introduction

Kenya Airways (KQ) is a full flight airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 7 kg and max size of 40 cm x 15 cm x 30 cm (L x W x H). The international route ticket fare includes checked baggage allowance of 23 kg while the domestic route flight ticket fare also includes free checked baggage allowance of 23 kg. Check in time at the airport starts from 150 minutes before the scheduled departure time. Online check in is available for flights with the airline on Kenya Airways official website page. It can be processed 1 days prior to flight departure time.

How to Book

1. Go to Airpaz website, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact and passenger information on the booking page. 5. Process your payment through the selected payment method. 6. Find your Kenya Airways flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your Kenya Airways booking on Airpaz.com can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

About

Kenya Airways

Company Profile

Kenya Airways which operates with IATA code (KQ) and ICAO code KQA, is a full flight airline that flies domestic & international routes. The airline serves flights to destination cities all over the world from its main hub located in Jomo Kenyatta International Airport. Although the airline operates using the name Kenya Airways, it operates under Kenya Airways Ltd.. The company is lead by the CEO, Allan Kilavuka. The address of the head office is Kenya. Kenya Airways is a part of the SkyTeam.

History

Kenya Airways which operates with IATA (KQ) and ICAO (KQA) is operated under Kenya Airways Ltd.. In 1977, this airline was founded. Across the years, Kenya Airways continues to innovate its business by establishing a worthwhile and pleasant service for their customers. This airline was first flown on 04-02-1977. The first ever flight route was Jomo Kenyatta International Airport (NBO) - London City Airport (LCY) using Boeing 707–321s.

Flight Attendant

Kenya Airways flight attendant images
Kenya Airways cabin crew wears a uniform that is dominated by red. For male flight attendants, they wear suit and pants. For female flight attendants, they wear suit with skirt. The design itself was perfectly laid out, which makes it easier for the crew to move around the cabin while serving the passengers.

Fleet

Kenya Airways fleet image
Kenya Airways has a number of airplanes, all of which can be checked in the following table:
Type Quantity
Boeing 737-700 4
Boeing 737-800 8
Boeing 777-300ER 3
Boeing 787-8 8
Embraer 190AR 15

Call Center

If you have question for the airline or are facing problems during your flight such as lost baggage or delayed flights, you can directly contact the airline. One of the ways to contact the airline is by sending an email to customer.relations@kenya-airways.com. The Kenya Airways contact support can be contacted on one of the following numbers :
Country Phone
Kenya +254-20-3274747

Live Chat

Another alternative is to access their live chat page here.

Facilities and Services

Kenya Airways

Baggage

Cabin Baggage

Passengers using the service of Kenya Airways are given a cabin baggage allowance included in their flight tickets fare. The the max dimension of the baggage put in the overhead cabin is 40 cm x 15 cm x 30 cm (L x W x H), while max weight of the luggage is 7 kg.

Checked Baggage

Free checked baggage allowance is given to the passengers flying on Kenya Airways. Passengers are allowed to bring up to 23 kg of baggage on domestic flights, and 23 kg on international routes.

Excess Baggage

Excess checked baggage allowance weight cannot be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Kenya Airways economy seat images

Economy Class

The size of the standard seat for the Economy Class in Kenya Airways is 32.2" pitch and 18.5" width.

Kenya Airways business seat images

Business Class

The standard seat size of the Kenya Airways Business Class fare is 47" pitch and 17" width.

Inflight Comfort

Kenya Airways entertaiment images

Inflight Entertainment

Kenya Airways provides services and in-flight entertainment for the passengers while flying on their aircraft, such as video,music.

Inflight Free Snack

During flights with Kenya Airways free snack/beverage is not provided.
Kenya Airways menu meals images
Meal Order
According to the availability, passengers can order food to enjoy in their flight.For the airline's beverages and meals menu, click here.
Kenya Airways privilege program images

Privilege Program

Privilege program is available for the loyal customers of Kenya Airways, and further detail on it can be checked here.

Check-in

Kenya Airways

Web Check-in

Passengers can check in online through the official website of Kenya Airways. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Kenya Airways check-in counters 150 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kenya Airways allows kiosk check-in services for the passengers, which could be accessed at the departure airport depending on the availability. For further information on this service, contact the airline call center. The check in time is 24 hours before the flight departure time.

App Check-in

It is possible for Kenya Airways passengers to check in through the airline’s official mobile (Android/iOS) app. To do so, the passengers should download the Kenya Airways mobile application on their mobile phone. The check in time is 120 hours before the scheduled flight departure time.

Terms and Conditions

Kenya Airways

For further information, read the Terms and Conditions of Kenya Airways, click here.

Fare Rules

a. Cancellation and Refund

Flight tickets with the airline may be cancelled and refunded.

b. Reschedule

Changes such as reschedule can be made to the flight ticket by directly contacting the airline. For more information on Kenya Airways tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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