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Silk Air logo

Silk Air

Check-in is available starting from 180 minutes

Free snack will be given on this trip

Online Check-in

Last Updated: November 25, 2020 6:09 AM

Overview

Silk Air

Introduction

Silk Air (MI) is a full flight airline flying to international routes. The cabin baggage allowance provided by this airline is 7 kg and max size of 61 inches (L + W + H). The passengers flying international route with Silk Air will get checked baggage allowance of 30 kg. Passenger can start checking in at the airport 180 minutes before the scheduled departure time. Check in online is available for flight with the airline on Silk Air official website. It can be done 2 days before flight departure time.

How to Book

1. Visit Airpaz.com, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger and contact information on the booking page. 5. Complete payment through the selected payment method. 6. Find your Silk Air flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your Silk Air booking on Airpaz can be made via bank credit card, bank transfer, PayPal, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.

About

Silk Air

Company Profile

Silk Air operating with IATA code (MI) and ICAO code SLK, is a full flight airline that flies international routes. The airline flies to destinations all over the world from its main hub located in Changi International Airport (SIN). The airline flies to Indonesia, Malaysia, Thailand, and Several cities that the airlines fly to are Kuala Lumpur, Singapore, Bangkok. Although the airline operates using the name Silk Air, it is the trade name for SilkAir (Singapore) Private Limited is the owner of the trade name Silk Air. The company is lead by the CEO, Foo Chai Woo. The address of the head office is Singapore. Silk Air is a member of the Singapore Airlines.

History

Silk Air operating with IATA (MI) and ICAO (SLK) runs under the management of SilkAir (Singapore) Private Limited. The airline was first established in 1989. During the year of its establishment, Silk Air continues to expand its business by offering a worthwhile and pleasant service for their loyal customers. Silk Air has been awarded Five Star Major Regional Airline Award in 2019,Indonesia Leading Regional Airline Award in 2018.

Flight Attendant

Silk Air flgiht attendant image
Silk Air cabin crew wears a uniform in aqua, red plum, and black. For male flight attendants, they wear light grey shirt, black vest, aqua tie, black suit and black trouser. For female flight attendants, they wear aqua-blue for the junior crew and plum-red for the senior crew. and dark blue skirt. The uniform itself represents Silk Air sense of purpose to create the best experience to their passengers during the flight.

Fleet

Silk Air fleet image
Silk Air has a number of airplanes, all of which can be seen in the following table:
Type Quantity
Airbus A319-100 2
Airbus A320-200 8
Boeing 737-800 17
Boeing 737 MAX 8 5

Call Center

If you have question for the airline or are facing any problem during your flight such as lost baggage or delayed flights, you can directly contact the airline. The Silk Air contact support can be contacted on one of the following numbers :
Country Phone
Singapore +65 22 4241251

Live Chat

Live chat service is not available for passengers of Silk Air.

Facilities and Services

Silk Air

Baggage

Cabin Baggage

Passengers of Silk Air are provided a cabin baggage allowance included in their flight tickets fare. The maximum weight of the baggage is 7 kg, while the maximum size of the luggage put in the cabin is 61 inches (L + W + H).

Checked Baggage

Silk Air provides free checked baggage allowance for the passengers. Passengers on international route get 30 kg free checked baggage allowance, but passengers flying domestic flights do not get free checked baggage allowance.

Excess Baggage

Extra checked baggage allowance weight can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Silk Air Economy Class seat image

Economy Class

The standard seat size of the Silk Air Economy Class fare is 17 inch.

Silk Air Business Class seat image

Business Class

The size of the standard seat for the Business Class in Silk Air is 22 inch.

Inflight Comfort

Silk Airlines inflight entertainment image

Inflight Entertainment

Silk Air provides services and in-flight entertainment for the passengers while flying on their aircraft, such as movies,TV,music.

Inflight Free Snack

Free snack/beverage is provided during flights with Silk Air.
Silk Airlines meals menu image
Meal Order
According to the availability, passengers can order meal to enjoy in their flight.For the airline's meals and beverages menu, click here.
Silk Air wifi image

Inflight Wifi

Silk Air provides inflight WiFi for the passengers.
Silk Airlines privilege program image

Privilege Program

Privilege program is available for the loyal customers of Silk Air, and further information on it can be checked here.

Check-in

Silk Air

Web Check-in

Through the official website of Silk Air, passengers can check in online. To do so, click here to go to the airline’s check-in page. Online check-in can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Silk Air check-in counters 180 minutes before the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Silk Air passengers, and can be accessed at the departure city airport depending on the availability. For further information on this service, contact the airline. The check in time is 48 hours before the flight departure time.

App Check-in

It is possible for Silk Air passengers to check in through the airline’s official mobile (Android/iOS) application. To do so, download the Silk Air mobile application on their mobile. The check in time is 48 hours before the scheduled flight departure time.

Terms and Conditions

Silk Air

For the complete Conditions of Carriage of Silk Air, click here.

Fare Rules

a. Cancellation and Refund

Tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may be made to the flight ticket by directly contacting the airline. For further information on Silk Air flight ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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