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Malindo Air logo

Malindo Air

Check-in is available starting from 120 minutes

Online Check-in

Last Updated: June 25, 2020 7:02 AM

Overview

Malindo Air

Introduction

Malindo Air (OD) is a full flight airline flying to domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and maximum dimension of 56 cm x 36 cm x 23 cm (L x W x H). Free checked baggage allowance is not included in the ticket. Check in time at the airport starts from 120 minutes prior to the scheduled flight departure time. Check in online is possible for flights on Malindo Air official website page. It can be processed 2 days prior to scheduled departure time.

How to Book

1. Visit Airpaz site, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Process payment through the selected payment method. 6. Find your Malindo Air flight e-ticket in the My Booking page, or in your registered email.

How to Pay

The payment for your Malindo Air ticket booking on Airpaz can be made via bank credit card, PayPal, bank transfer, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

About

Malindo Air

Company Profile

Malindo Air (IATA Code: OD; ICAO Code: MXD) is the result of a cooperation between Malaysia’s National Aerospace and Defence Industries and Indonesia’s Lion Air. Hence, the name Malindo from Malaysia and Indonesia. It operates from Kuala Lumpur International Airport (KLIA) and the Sultan Abdul Aziz Shah Airport (Subang Airport, Subang SkyPark, or LTSAAS). Starting with domestic flights, it is currently operating 40 routes to domestic Malaysian and international destinations, such as Indonesia, Bangladesh, Thailand, Australia, India, Nepal, Sri Lanka, Singapore, and Pakistan. Considering the fact that the airline offers low, competitive fare while also giving premium in-flight services, Malindo Air counts as a hybrid airline. The airline has received, 2 years in a row in 2017 and 2018, APEX Four Star Major Regional Airlines. It also has been awarded as Malaysia Best Employer Brand Awards 2018, TOP Recognition - Malaysia SME® Preferred Airline Partner, CAPA’s 2016 Asia Pacific Regional Airline of the Year and Airline of the Year (Passenger) at the KLIA Awards 2014. Currently, their offices are spread across Malaysia and international flight destination cities such as Kochi, Lahore, Chittagong, Brisbane, Bengaluru, Islamabad, Yangon, and Trivandrum. In Kuala Lumpur, their office address is at the Leval 1, Unit 24 Departure Hall, KL City Air Terminal, KL Sentral Station. Other office addresses can be seen on their official website.

History

Malindo Air was established as a joint venture in 2012 by the National Aerospace and Defence Industries of Malaysia and Indonesia’s Lion Air which is the reason why it is named Malindo – from Malaysia and Indonesia. Its first flight was in March 22nd 2013, from its base in Kuala Lumpur to Kota Kinabalu, Sabah, Malaysia. From there on, the airline expanded to offering international flights to countries in the region such as Thailand, India, Bangladesh, Sri Lanka, Nepal, Singapore, Australia and Pakistan. Its first international flight was only a few months after its inaugural flight, on 28 August 2013 to Dhaka, Bangladesh. In 2014, the airline announced its new flight route in 2015: Kuala Lumpur to Visakhapatnam, India, making it the only carrier to fly directly there. The same year, it also started a new route from Ipoh to Singapore, followed by Penang to Trichy. An inflight service upgrade was also done with the addition of Malindo WiFi and Malindo Mobile, as an enhancement of the B737-900ER fleet.

Flight Attendant

Malindo Air flight attendant image
For the uniform, Malindo Air combines details from various cultures in the Southeast Asia. The white kebaya top takes inspiration from the Central Java traditional clothing. The long, high-slit purple skirt is a combination of motifs from the Sasak Tribe, and Kain Songket.

Fleet

Malindo Air fleet image
Malindo Air provides different aircraft for different routes, where ATR has only one seat class while Boeing serves both Economy and Business classes.
Type Quantity
ATR 72-600 14
Boeing 737-800 20
Boeing 737-900ER 6

Call Center

If you have any question for the airline or are facing issues during your flight such as lost baggage or delayed flights, you can directly contact the airline. One of the ways to contact the airline is by sending an email to customer_care@malindoair.com. The Malindo Air customer service call center can be contacted on one of the following phone numbers :
Country Phone
Singapore (+65) 6339 1922
India (+91) 11 41714850
New Zealand +64 800 002 922
Malaysia +603 - 7841 5388

Live Chat

Malindo Air customer service does not provide live chat.

Facilities and Services

Malindo Air

Baggage

Cabin Baggage

Business class passengers are allowed to bring two (2) pieces of hand luggage weighing at 10kg max and 1 laptop/hand bag on board; Economy class passengers are allowed to bring one (1) hand luggage weighing max 7kg and 1 laptop/hand bag to the cabin. The dimensions for the air luggage are the same: 56 cm x 36 cm x 23 cm (L x W x H).

Checked Baggage

Aircraft Type Class Destination Baggage Allowance
Boeing Business Kota Kinabalu, Kota Bharu, Kuching, Langkawi, Penang, Perth, Brisbane, Dhaka, Chittagong, Phnom Penh, Guangzhou, Haikou Meilan, Sanya, Wuhan, Hong Kong, Amritsar, Delhi, Kochi, Chennai, Mumbai, Tiruchirapally, Trivandrum, Denpasar Bali, Bandung, Jakarta, Medan Kuala Namu, Yangon, Kathmandu, Lahore, Singapore, Colombo, Taipei, Bangkok, Phuket, Hanoi, Ho Chi Minh City 40kg
Boeing Economy Kota Kinabalu, Kota Bharu, Kuching, Langkawi, Penang, Perth, Brisbane, Phnom Penh, Guangzhou, Haikou Meilan, Sanya, Wuhan, Hong Kong, Amritsar, Delhi, Kochi, Chennai, Mumbai, Tiruchirapally, Trivandrum, Denpasar Bali, Bandung, Jakarta, Medan Kuala Namu, Yangon, Kathmandu, Lahore, Singapore, Colombo, Taipei, Bangkok, Phuket, Hanoi, Ho Chi Minh City 15kg (Value) or 30kg (Flexi)
Boeing Economy Dhaka, Chittagong 35kg
ATR Economy Alor Setar, Ipoh, Johor Bahru, Kerteh, Kota Bharu, Kuala Terengganu, Langkawi, Melaka, Penang, Batam, Pekanbaru 15kg
ATR & Boeing Super Saver - 0kg
Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline or read the further information here

Excess Baggage

Origin Destinations Baggage Charges
Malaysia (all airports) Domestic (Malaysia airports) RM 39.22 per kg
Kuala Lumpur Perth, Brisbane RM 48 per kg
Perth, Brisbane Kuala Lumpur AUD 20 per kg
Denpasar Brisbane Rp 100,000 per kg
Brisbane Denpasar AUD 20 per kg
Kuala Lumpur Dhaka, Chittagong RM 48 per kg
Dhaka, Chittagong Kuala Lumpur USD 18 per kg
Kuala Lumpur Phnom Penh RM 48 per kg
Phnom Penh Kuala Lumpur USD 11 per kg
Kuala Lumpur Guangzhou, Haikou Meilan, Sanya, Wuhan RM 48 kg
Guangzhou, Haikou Meilan, Sanya, Wuhan Kuala Lumpur CNY 60 per kg
Kuala Lumpur Hong Kong RM 48 per kg
Hong Kong Kuala Lumpur HKD 75 per kg
Kuala Lumpur Amritsar, Delhi, Kochi, Chennai, Mumbai, Tiruchirapally, Trivandrum RM 48 per kg
Kuala Lumpur Denpasar Bali, Bandung, Jakarta, Medan Kuala Namu RM 48 per kg
Denpasar Bali, Bandung, Jakarta, Medan Kuala Namu Kuala Lumpur IDR 100,000 per kg
Kuala Lumpur Yangon RM 48 per kg
Yangon Kuala Lumpur USD 11 per kg
Kuala Lumpur Nepal RM 48 per kg
Nepal Kuala Lumpur USD 20 per kg
Kuala Lumpur Lahore Rm 48 per kg
Lahore Kuala Lumpur PKR 2,100 per kg
Kuala Lumpur Singapore RM 48 per kg
Singapore Kuala Lumpur SGD 30 per kg
Kota Kinabalu Singapore RM 48 per kg
Singapore Penang SGD 20 per kg
Kuala Lumpur Colombo RM 48 per kg
Colombo Kuala Lumpur LKR 2,500 per kg
Kuala Lumpur Taipei RM 48 per kg
Taipei Kuala Lumpur TWD 373 per kg
Kota Kinabalu Taipei RM 48 per kg
Taipei Kota Kinabalu TWD 373 per kg
Kuala Lumpur Bangkok, Phuket RM 48 per kg
Bangkok, Phuket Kuala Lumpur THB 400 per kg
Kuala Lumpur Hanoi, Ho Chi Minh City RM 48 per kg
Hanoi, Ho Chi Minh City Kuala Lumpur USD 6 per kg
Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Malindo Air Economy Class seat image

Economy Class

The Economy class fare for Malindo Air seats have 32 inches pitch.

Inflight Comfort

Malindo Air inflight entertainment image

Inflight Entertainment

Malindo Air provides services and in-flight entertainment for the passengers during flight on their aircraft, such as movie, games, audio.

Inflight Free Snack

During flights with Malindo Air free snack/beverage is not provided.
Malindo Air inflight meals menu image
Meal Order
Passengers can order beverage to enjoy in their flight according to the availability. For the airline's beverages and meals menu, click here.
Malindo Air wifi

Inflight Wifi

The internet connection that is provided on board are from two types of connection: Malindo WiFi and Malindo Mobile. The Malindo WiFi service can be bought on board using either a credit or debit card. The passenger only has to login and buy a session to use the service. For Malindo Mobile, the passenger will be charged by the international roaming tarifs.
Malindo Air privilege program image

Privilege Program

Privilege program is available for the loyal customers of Malindo Air, and further detail on it can be checked here.

Check-in

Malindo Air

Web Check-in

Online check-in for Malindo Air can be accessed on their website here. However, there are some conditions: - The check in time from the website is from 48 to 4 hours before the flight’s departure. - No changes in itinerary is allowed after checking in - Passengers travelling to Perth has to go to the counter again for VISA verification. - Passengers travelling to Perth and Bangkok are subject to VISA implication, so if there is any error during web check-in, please check if your Passport details are updated. - Web check-in is not available for passengers travelling to Taipei, Sanya, Wuhan, Singapore, and airports in India. Passengers travelling to those destinations have to check-in at the counter. - Flights starting with flight number OD9xxx are also not allowed to check-in using the website.

Airport Check-in

Check-in counters for Malindo Air opens 3 hours and closes 1 hour before the scheduled departure time. You are advised to check in at least half an hour before the check in and baggage drop counter at the airport closes.
Airport Check-in Time
Kuala Lumpur International Airport (KLIA) Counter closes 1 hour (60 minutes) before scheduled departure time, and boarding gate closes 20 minutes before flight
Subang Skypark Airport Counter opens 3 hours before the scheduled departure time, and closes 30 minutes before departure. Boarding gate closes 10 minutes before flight departs
You are advised to check-in at least 1 hour before the flight, as there may be formalities need to be done at the airport. The airline may change this information without prior notification.

Kiosk Check-in

Passengers flying with Malindo from the Kuala Lumpur International Airport (KLIA) can check-in using the self check-in kiosk at the airport from 24 hours to 75 minutes before the scheduled departure time.

App Check-in

Malindo Air does not provide app check in services for the passengers.

Terms and Conditions

Malindo Air

General Condition of Carriage for Passengers and Baggage of Malindo Air can be read here.

Fare Rules

Malindo Air Domestic Fare Rules

Category Economy Promo X/V/T Economy Y/A/G/W/S/B/H/L/M/N/Q Business Promo I Business C/I/D
Changes
Anytime, per ticket charge Permitted. Charge MYR100 per ticket. Free if reissue to higher cabin. Fare diff applies Permitted. Charge MYR50 per ticket. Free if reissue to higher cabin. Fare diff applies Permitted.No Charges. Fare diff applies Permitted. No Charges. Fare diff applies
Cancel/Refund
Before Departure (fully unutilized ticket)
Anytime Not permitted. Ticket forfeited Permitted at a charge of MYR150 per ticket Not permitted. Ticket forfeited Permitted at a charge of MYR150 per ticket
After Departure (partially unutilized ticket)
Anytime Not permitted. Ticket forfeited Not permitted. Ticket forfeited Not permitted. Ticket forfeited Permitted at a charge of MYR200 per ticket
No Show Not permitted. Ticket forfeited Not permitted. Ticket forfeited. Not permitted. Ticket forfeited Permitted at a charge MYR200 per ticket
Go Show Permitted for travel on earlier flights on the same of departure
Malindo Air International Fare Rules
Category Economy Promo X/V/T Economy Y/A/G/W/S/B/H/L/M/N/Q Business Promo I Business C/I/D
Changes
Changes
Anytime, per ticket charge Permitted. Charge MYR200 per ticket. Free if reissue to higher cabin. Fare diff applies Permitted. Charge MYR100 per ticket. Free if reissue to higher cabin. Fare diff applies Permitted.No Charges. Fare diff applies Permitted. No Charges. Fare diff applies
Cancel/Refund
Before Departure (fully unutilized ticket)
Anytime Not permitted. Ticket forfeited Permitted at a charge of MYR300 per ticket Not permitted. Ticket forfeited Permitted at a charge of MYR300 per ticket
After Departure (partially unutilized ticket)
Anytime Not permitted. Ticket forfeited Not permitted. Ticket forfeited Not permitted. Ticket forfeited Permitted at a charge of MYR400 per ticket
No Show Not permitted. Ticket forfeited Not permitted. Ticket forfeited. Not permitted. Ticket forfeited Permitted at a charge MYR400 per ticket
Go Show Permitted for travel on earlier flights on the same of departure
Others - The most restrictive fare rules applies for the entire journey
- Charge applies to adult and child and infant accupying a seat. Penalty does not apply to infant without a seat
- Charge waived for death of passenger or family member. A copy of valid death cerificate issued by A competent medical authority is required
- In case of No-Show only one fee is to be charged i.e either the no-show fee or the reissue fee whicever is higher and not both
- Refund charges are now-commisionable
- Refund is not applicable on the remaining flight coupons if the ticket is utilised out of sequence of if the inbound journey from the point of turnarround has commenced
Disclaimer : The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page for the airline, here click here.

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