Croatia Airlines

Company Profile

Croatia Airlines operating with IATA code (OU) and ICAO code CTN, is a full flight airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Zagreb Airport (ZAG). Although the airline operates using the name Croatia Airlines, it is the trade name for Croatia Airlines Ltd.. The leader of the company is Jasmin Bajić. The head office for the airline is located in Croatia. Croatia Airlines is a member of Star Alliance.

History

Croatia Airlines operating with IATA (OU) and ICAO (CTN) is operated under Croatia Airlines Ltd.. In 1989, this airline was established. Throughout the years, Croatia Airlines has grown significantly and keep providing a credible and trustworthy service for their customers. This airline began its operation on 05-05-1991. The first ever flight route was Zagreb (ZAG) - Split (SPU) using McDonnell Douglas MD-82. Croatia Airlines has won in 2016, at the Farnborough Air Show at which the prestigious World Airline Awards were awarded, Croatia Airlines was declared one of the best airlines in Easter Europe and was ranked 4th. The milestone that has been achieved by the airline is in 2016, Croatia Airlines was the 8th in the world in fulfilling passenger rights while,in 2018, Croatia Airlines has operated direct flights to 40 European destinations in 24 countries as part of scheduled passenger air transport,in 2019, Croatia Airlines joined UNICEF.

Flight Attendant

Croatia Airlines cabin crew wears a uniform that is dominated by black. For male flight attendants, they wear white short sleeve with black suit and black tie with black trousers. For female flight attendants, they wear white shirt with black suit and white square scarf or white shirt with blue vest and white square scarf and black skirt. The design itself has been perfectly laid out, making it easier for the crew to move around the cabin while providing passengers’ needs.

Fleet

Croatia Airlines has a number of aircrafts, all of which can be seen in the following table:

Call Center

If you have inquiries for the airline or are facing difficulties during your flight such as delayed flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to contact@croatiaairlines.hr. The Croatia Airlines customer service can be contacted on one of the following phone numbers :

Live Chat

Croatia Airlines customer service does not support live chat.

Web Check-in

Through the official website of Croatia Airlines, passengers can check in online. To do so, click here to go to the airline’s check-in page. Web check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Croatia Airlines check-in counters 180 minutes prior to the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Croatia Airlines passengers, and could be accessed at the departure airport according to the availability. For more information on this service, contact the airline customer service. The check in time is 3 hours before the departure time.

App Check-in

It is possible for Croatia Airlines passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, the passengers should download the Croatia Airlines mobile application on their gadget. The check in time is 24 hours before the departure time.

Baggage

Introduction

Croatia Airlines (OU) is a full flight airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 8 kg and max dimension of 55 cm x 40 cm x 20 cm (L x W x H). The ticket fare does not include free checked baggage allowance. Airport check in time at the airport starts from 180 minutes prior to the departure time. Check in online is allowed for flight with the airline on Croatia Airlines official website. It can be processed 1 days prior to departure time.

How to Book

1. Go to Airpaz website, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose your preferred flight. 4. Fill in the contact and passenger details on the booking page. 5. Complete your payment through the selected payment method. 6. Receive your Croatia Airlines flight e-itinerary in the My Booking page, or in your email.

How to Pay

The payment for your Croatia Airlines booking on Airpaz.com can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For a complete information, visit Airpaz.com Payment Guide page.

Fare Rules