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Bangkok Airways logo

Bangkok Airways

Check-in is available starting from 120 minutes

Online Check-in

Last Updated: June 25, 2020 3:35 AM

Overview

Bangkok Airways

Introduction

Bangkok Airways (PG) is a full flight airline flying to domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 5 kg and maximum size of 50 cm x 36 cm x 23 cm (L x W x H). The international route fare includes checked baggage allowance of 20 kg while the domestic route ticket fare also includes free checked baggage allowance of 20 kg. Passenger can check in at the airport 120 minutes before the flight departure time. Check in online is allowed for flights on Bangkok Airways official website page. It can be processed 1 days prior to scheduled departure time.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger information and contact details on the booking page. 5. Complete your payment through the selected method. 6. Receive your Bangkok Airways flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Bangkok Airways ticket on Airpaz can be processed via bank bank transfer, PayPal, credit card, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

About

Bangkok Airways

Company Profile

Bangkok Airways, the airline operating under the Bangkok Airways Public Company Limited, is a Thai full flight airline. Its IATA code is PG, while its ICAO code is BKP. The airline operates both domestic and international routes from its hub at the Suvarnabhumi International Airport. Currently, the airline flies to 30 destinations in total - 18 domestic destinations in Thailand, and 12 international destinations. The countries that the airline flies to are as follows: Cambodia, China, Hong Kong, India, Laos, Malaysia, Maldives, Myanmar, Singapore, and Vietnam. Although the airline’s service is limited to Asia, it is in alliance with various international airlines such as Cathay Pacific, Japan Airlines, Qantas, and LAN Airlines. The Bangkok Airways headquarter address is 99 Mu 14, Vibhavadirangsit Rd, Chom Phon, Chatuchak, Bangkok 10900, Thailand.

History

In 1968 Mr. Prasert Prasarttong-Osoth, the owner of the Krungthep Sakahol Company Limited, established an airline business as one of the departments in his company. However in 1984, he founded the Sakahol Air which then took over the airline business first established under Krungthep Sakahol. Sakahol Air then changed its name to Bangkok Airways. On 20 January 1986, the airline operated its inaugural flight on the Bangkok – Nakhon Ratchasima, Bangkok – Surin and Bangkok – Krabi routes using its Bandeirante EMB-110 aircrafts. A couple of years later, the airline obtained its IATA Code “PG" and is allowed to operate new flight route to Koh Samui. In 1992, the airline added a Foker-100 jet to its fleet and followed by two ATR72 aircrafts in the next two years. More deliveries of aircrafts such as the Boeing 717-200 was made in the 2000’s further enhance the airline’s flight performance. On 9 April 2007, the airline was given the Garuda Emblem, a Thai royal warrant award for companies who have performed exceptionally. Last but not least, the airline started being listed in the Stock Exchange of Thailand under the name Bangkok Airways Public Company Limited, or BA.

Flight Attendant

Bangkok Airways flight attendant image
The Bangkok Airways flight attendants wear uniform that utilizes the company’s signature color: blue. The female flight attendants’ blouse uses two different shades of the colour: true blue and turquoise as color blocking line on the front part of the blouse, striking colour against the white sleeves and body. It is paired with either skirt or pants, all in turquoise. The male flight attendants’ also uses blue, although it is only used on their tie since their uniform is a set of grey smart casual jacket and trousers.

Fleet

Bangkok Airways fleet image
Currently, the airline operates using 40 aircrafts composed of aircrafts produced by Airbus and ATR. However, it is ordering 3 more aircrafts from Airbus to add to its fleet.
Type Quantity
Airbus A319-100 16
Airbus A320-200 9
ATR 72-500 2
ATR 72-600 13

Call Center

If you have questions for the airline or are facing issues during your flight such as lost baggage or delayed flights, you can contact the airline. There are various ways to contact the airline, from the live chat feature on its official website to email addresses, offices and contact centers. You can also email the airline at reservation@bangkokair.com. The Bangkok Airways customer service call center can be contacted on one of the following numbers :
City, Country Phone Number Email Address Office Address Office Hour
Bangkok, Thailand +66 (2) 265 5678 reservation@bangkokair.com 99 Mu 14, Vibhavadirangsit Rd., Chom Phon, Chatuchak, Bangkok 10900, Thailand 8.00-17.30 Monday-Friday except public holidays
Dubai, United Arab Emirates (UAE) +971 4 406 0512 gsapg@sharaftravel.com Sharaf Travel, PO Box 21593, Dubai, United Arab Emirates -
Frankfurt, Germany +49 (69) 133 77 565 sales.europe@bangkokair.com Bethmannstrasse 58, D-60311, Frankfurt/Main, Germany -
Hong Kong, Hong Kong +852 2300 0000 hkgrrpg@bangkokair.com Suite 912, 9th Floor, Ocean Centre, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong 09.00-18.00 on Weekdays, 09.00-13.00 on Saturday
Johannesburg, South Africa +27 11 289 8010 bangkokair@holidayaviation.co.za Holiday Aviation, ℅ Holiday Holdings, International (Pty) Ltd., PO Box 4942, Randburg, 2125 Johannesburg, South Africa -
Koh Samui, Thailand +66 (7) 422 235 usmtop@bangkokair.com 54/4 Mu 3, Tambon Bo Phud, Koh Samui, Suratthani, 84320, Thailand 08.00-17.30 every day
Kuala Lumpur, Malaysia +603 2148 8033 bangkokair.kul@aviareps.com AVIAREPS Global Alliance Travel Sdn.Bd., Suite 2701, Level 27, Central Plaza, 34 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia -
Crawley, United Kingdom (UK) and Ireland +44 (0) 1293 813961 bangkokair@networkgsa.com Network GSA Ltd., Unit 36, Basepoint Business Centre, Metcalfe Way, Crawley, West Sussex RH1 7XX, United Kingdom -
Male, Maldives +960 331 7117 pg@sunlandjourneys.com Sunland Jurney Pvt. Ltd., H. Moonlit Villa 1st floor, Medhuziyaaraiy Magu, Male’ 20079 08.30-17.30 on Sunday - Thursday, 10.30-13.00 on Friday, 09.00 - 14.00 on Saturday
Manila, Philippines (+632) 400 6659 pg@airesources.com.ph AIRESOURCES, INC., 4th Floor, The Pilgrims’ Center Bldg., 758 P. Ocampo St.Malate, Manila, Philippines, 1004 -
Mumbai, India +9122 6621 3809-11 pgbomres@globalaviationindia.com Global Aviation Service Pvt. Ltd. PILS COURT - Ground Floor 111, M.K. Marg, Churchgate, Mumbai 400 020 -
New Delhi, India +9111 4369 9216, +9111 4369 9200 pgdelsales@globalaviationindia.com Global Air Transport Services Pvt Ltd., 303-304 Prakashdeep Building 7, Tolstory Marg, New Delhi - 110001 -
Paris, France +22 1 53 43 53 45 reservation@bangkokair.com.fr Aviareps France, 122 Avenue des Champs Elysées, 75008 Paris, France -
Phnom Penh, Cambodia +855 23 971 771 (08.00-17.30 everyday) pnhrrpg@bangkokair.com No. 61A, 214, Sangkat Beong Rang, Khan Don Penh, Phnom Penh, Cambodia 08.00-17.30 on Monday-Saturday and public holiday, and closed on Sunday
Schiphol-Rijk, Netherlands +31 (0)20 655 1171 bangkokairways.ams@aviareps.com Beechavenue 104 1110 PP Schiphol-Rijk The Netherlands
Singapore, Singapore +65 6738 0063 sinrrpg@bangkokair.com 111 Somerset Road, TripleOne Somerset, #15-06A, Singapore 238164
Yangon, Myanmar +95 (01) 255 122, +95 (01) 255 265 rgnprrg@bangkokair.com 0305-0306 , 3rd Floor, Sakura Tower 339, Bogyoke Aung San Road, Kyauktada Township, Yangon, Myanmar 09.00-17.00 on Weekdays, 09.00-13.00 on Saturday, 09.00-17.00 on Public Holidays

Live Chat

Another alternative is to access their live chat page here.

Facilities and Services

Bangkok Airways

Baggage

Cabin Baggage

Cabin baggage allowance for Bangkok Airways passengers depend on the aircraft type used for the flight. However, passengers flying with infant should note that only adult and child passengers are given cabin baggage allowance.
Aircraft Type Cabin Baggage Size Maximum Weight
ATR72 50x36x23cm 5kg
Airbus 319 56x36x23cm 5kg
Airbus 320 56x36x23cm 5kg

Checked Baggage

Adult and child(ren) passengers flying in the Economy Class with Bangkok Airways are allowed to take a maximum of 20kg baggage on the aircraft hold and 10kg baggage for infant passengers. Business Class (Blue Ribbon) passengers, however, are given 40kg of baggage allowance for adults and children, and 10kg of baggage allowance for infants.
USD per 1kg Destination Destination Destination Destination Destination
Origin 1 2 3 4 5
1 - 8 11 16 56
2 8 11 16 21 56
3 11 16 21 26 56
4 16 21 26 31 56
5 56 56 56 56 56

The regions/countries included in the zones are as follows:

Zone Region/Countries
1 Thailand
2 Cambodia, Laos, Malaysia, Myanmar, Singapore, Vietnam
3 Hong Kong, South East Asia
4 India, Maldives, Japan, China
5 Other than above except USA/Canada

Excess Baggage

If your baggage weighs more than the allowance, you will have to pay the excess baggage rate. This also applies if you want to add extra baggage allowance. The extra baggage will be charged per kilogram depending on the flight route you take with the airline. For domestic flight baggage, the fee is THB 90 per kilogram. While for the international excess baggage charge rate depends on the zone of the flight. If the checked baggage is more than 32kg, the baggage must be repacked since the maximum weight of one item/luggage is 32kg. Sports equipment will be checked as a part of the standard checked baggage allowance. For information on restricted items and special baggages (sport equipments, stroller, e-cigarette, etc), click here Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Bangkok Airways Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in Bangkok Airline is 31" seat pitch, and 18" seat width.

Bangkok Airways Business Class seat image

Business Class

The size of the standard seat for the Business Class Class Bangkok Airline is 47" seat pitch, and 22" seat width.

The following is a table of the aircraft type, seat class, and seat sizes.
Aircraft Fare Class Number of Seats Seat Size
ATR 72-500 Economy Class 70 31" seat pitch, and 18" seat width
Airbus A319 Economy Class 144 31" seat pitch, and 19.8" seat width
Airbus A319 Economy and Business Class 108 and 12 31" seat pitch, and 19.8" seat width; 47" seat pitch, and 22" seat width
Airbus A320 Economy Class 162 31" seat pitch, and 19.8" seat width

Inflight Comfort

Bangkok Airways inflight entertainment image

Inflight Entertainment

The airline offers inflight entertainment system exclusive for the Blue Ribbon Class (business class) passengers. The inflight entertainment is in the form of iPad minis that come with movies, TV shows, music, and interactive games.

Inflight Free Snack

Being a full flight airline, Bangkok Airways offer inflight meals that is served for all the passengers on both domestic and international flights. If you do not make any special request or change your meal type prior to the flight, the flight attendant onboard will give you the meal that is available. If you are on specific diet or food plan, such as vegan meal, vegetarian meal, bland meal, gluten free meal, non lactose meal, kosher meal, or halal meal, make the change meal request or meal booking on the airline’s website or the call centers.
Bangkok Airways inflight meals menu image
Meal Order
Passengers can order food to enjoy during their flight according to the availability. For the airline's beverages and meals menu, click here.
Bangkok Airways privilege program image

Privilege Program

Bangkok Airways has a privilege program for their customers, and further detail on it can be accessed here.

Check-in

Bangkok Airways

Web Check-in

The online check in time is from 24 hours to 1 hour before the scheduled departure time. The check in page can be accessed on the airline’s official website, here that you can access on desktop or mobile connected to the internet.

Airport Check-in

As for airport check in, it depends on where you are flying from and whether you are flying domestic or international flight. For passengers flying in domestic Thai routes, the check in counter opens 90 minutes and closes 40 minutes before the departure time. For flights on the international route, the counter opens 120 minutes and closes 50 minutes prior to the scheduled departure time.

Kiosk Check-in

Passengers can also use the kiosk check in service at the airport. The service is available 24 hours to 1 hour prior to the departure. However, this is only available at the Bangkok Suvarnabhumi International Airport, and Samui Airport.

App Check-in

It is possible for Bangkok Airways passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, the passengers should download the Bangkok Airways mobile application on their mobile phone. The check in time is 24 hours before the flight departure time.

Terms and Conditions

Bangkok Airways

The complete Conditions of Carriage document of Bangkok Airways can be accessed here.

Fare Rules

Flight ticket with the airline is refundable, whether it is because the flight is cancelled by the airline because of delay or other matters, or voluntary refund by the passenger. The refund request form are available here Changes to the flight such as changing the date of departure, and route (reroute) is possible with the airline. You only have to contact the airline’s customer service, and pay a change booking fee and the ticket price difference if any. If there is a mistake in the passenger name on the ticket, the airline allows name correction. The passenger will have to provide a copy of the passport, and contact the airline’s customer service center by email, or by phone call. However, a complete name change is not allowed. Passengers are allowed to request for a wheelchair if needed at the time of booking, or at least 24 hours prior to the scheduled flight departure. However, if you have a wheelchair of your own, it is important to notify the airline at least 48 hours prior to the scheduled departure. Information on size, weight, battery voltage (for battery operated wheelchair) should be provided. As for passengers who want to take their pets (cats and/or dogs only), can read the airline’s pet policy on this page. Any changes, including cancellation made after the booking will be charged a fee of THB 500-1000 for domestic flights, and THB1000-2000 for international flights. The airline may change its policy without any prior notification. To get an update when it happens, and for their policy on insurance, cancellation, flight delay, etc, contact the airline’s customer service team or click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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