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Bamboo Airways logo

Bamboo Airways

Check-in is available starting from 180 minutes

Free snack will be given on this trip

Last Updated: September 17, 2020 6:17 AM

Overview

Bamboo Airways

Introduction

Bamboo Airways (QH) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and max size of 56 cm x 36 cm x 23 cm (L x W x H). The ticket fare does not include checked baggage allowance. Check in time at the airport starts from 180 minutes prior to the scheduled flight departure time. This airline does not provide online check in services.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger information and contact details on the booking page. 5. Process your payment through the selected payment method. 6. Get your Bamboo Airways flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

The payment for your Bamboo Airways ticket on Airpaz.com can be processed via bank PayPal, credit card, bank transfer, and over the counter methods. For the complete information, visit Airpaz.com Payment Guide page.

About

Bamboo Airways

Company Profile

Bamboo Airways operating with IATA code (QH) and ICAO code BAV, is a low cost carrier airline that flies domestic & international routes. The airline flies to destination cities all over the world with its main hub located in Noi Bai International Airport (HAN). Although the airline operates using the name Bamboo Airways, it operates under Bamboo Airways JSC is the owner of the trade name Bamboo Airways. The company is lead by the CEO, Trinh Van Quyet. The address of the head office is Vietnam.

History

Bamboo Airways which operates with IATA (QH) and ICAO (BAV) was established in 2017. The airline is operated under Bamboo Airways JSC. Over the years, Bamboo Airways aspire to serve more customers by expanding its services. This airline started its operation on 16-01-2019. The first ever flight route was Ho Chi Minh City - Hanoi using Airbus A320.

Flight Attendant

Bamboo Airways Flight Attendant Image
Bamboo Airways cabin crew wears a uniform that is dominated by brown. For male flight attendants, they wear white long shirt with light brown suit and light green tie and khaki brown trousers. For female flight attendants, they wear white shirt with light brown suit, light green scarf and light brown cap and khaki brown skirt. This uniform exudes elegance, while providing the crew with efficiency and comfort in serving passengers. Besides, it also represents the airlines brand's identity perfectly.

Fleet

Bamboo Airways Fleet Image
Bamboo Airways has a number of airplanes, all of which can be seen below:
Type Quantity
Boeing 787-9 Dreamliner 3
Airbus A321neo 4
Airbus A320-200 9
Airbus A320neo 5
Embraer 195 1

Call Center

If you have questions for the airline or are facing difficulties during your flight such as cancelled flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to 19001166@bambooairways.com. The Bamboo Airways contact support can be contacted on one of the following phone numbers :
Country Phone
Vietnam (+84) 1900 1166

Live Chat

There is no live chat service for passengers of Bamboo Airways.

Facilities and Services

Bamboo Airways

Baggage

Cabin Baggage

Passengers using the service of Bamboo Airways are given a cabin baggage allowance included in their flight tickets fare. The max weight of the baggage is 7 kg, while the max size of the baggage put in the overhead cabin is 56 cm x 36 cm x 23 cm (L x W x H).

Checked Baggage

Bamboo Airways does not provide free checked baggage allowance for the passengers.

Excess Baggage

Excess checked baggage allowance weight cannot be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Bamboo Airways Economy Seat Size Image

Economy Class

The size of the standard seat for the Economy Class fare in Bamboo Airways is 30" - 31” pitch and 18" width.

Bamboo Airways Business Seat Size Image

Business Class

The size of the standard seat for the Business Class in Bamboo Airways is 38" pitch and 21" width.

Inflight Comfort

Bamboo Airways Entertainment Image

Inflight Entertainment

Bamboo Airways provides services and in-flight entertainment for the passengers while flying on their aircraft, such as Music,Film.

Inflight Free Snack

Free snack/beverage is provided during flights with Bamboo Airways.
Bamboo Airways Menu Meals Image
Meal Order
According to the availability, passengers can order beverage to enjoy in their flight.
Bamboo Airways Wifi Image

Inflight Wifi

Inflight WiFi is available during flight with Bamboo Airways.
Bamboo Airways Privilege Program Image

Privilege Program

Privilege program is available for the loyal customers of Bamboo Airways, and more information on it can be read here.

Check-in

Bamboo Airways

Web Check-in

Passengers can do web check in through the official website of Bamboo Airways. To do so, click here to go to the airline’s check-in page. Web check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Bamboo Airways check-in counters 180 minutes before the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check in service is not available for passengers of Bamboo Airways.

App Check-in

It is possible for Bamboo Airways passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, download the Bamboo Airways mobile application on their handphone. The check in time is 24 hours before the scheduled flight departure time.

Terms and Conditions

Bamboo Airways

For further information, read the Conditions of Carriage of Bamboo Airways, click here.

Fare Rules

a. Cancellation and Refund

Tickets with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule may not be made for ticket of Bamboo Airways. For more complete information on Bamboo Airways flight ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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