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Thai Lion Air logo

Thai Lion Air

Check-in is available starting from 180 minutes

Online Check-in

Last Updated: May 28, 2020 9:19 AM

Overview

Thai Lion Air

Introduction

Thai Lion Air (SL) is a low cost carrier airline flying to domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and max size of 40 cm X 30 cm X 20 cm (L x W x H). checked baggage allowance is not included in the flight Airport check in time at the airport starts from 180 minutes prior to the scheduled departure time. Online check in is possible for flights with the airline on Thai Lion Air official website page. It can be processed 1 days prior to flight departure time.

How to Book

1. Visit Airpaz website, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact and passenger information on the booking page. 5. Process payment through the selected payment method. 6. Receive your Thai Lion Air flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Thai Lion Air ticket on Airpaz.com can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

About

Thai Lion Air

Company Profile

Thai Lion Air, the trade name of Thai Lion Mentari Co. Ltd, is a Thai associate company of Indonesia’s Lion Air. The low-cost carrier operates from Bangkok Don Mueang International Airport, serving both Thai domestic and international flight routes. The airline, which operates using the IATA code SL and ICAO code TLM, fly to various destinations in Thailand and cities in other countries such as Jakarta, Bangladesh, and Kathmandu. Since its inaugural flight in 2013, Thai Lion Air has been given various awards, such as the Top 10 People’s Choice Awards Thailand in 2017, and two consecutive Asia’s Top Budget Airlines in 2017 and 2018 by Now Travel Asia Awards. Its head office is located in Don Mueang International Airport, Bangkok, Thailand. In other countries such as Nepal, Vietnam, or Myanmar, the airline also has representative offices, and you can find the addresses on the Call Center section of this page.
Thai Lion Air Office Address
Head Office 89/46 Vibhavadi Rangsit Road, Sanambin Sub-District, Don Mueang District, Bangkok 10210, Thailand
Airport Office Room 4313A, 4th floor, Terminal 1 Building, Don Mueang International Airport, 222 Vibhavadi Rangsit Road, Sanambin Sub-District, Don Mueang District, Bangkok 10210, Thailand
Training Center 95/5 Navanakorn 5 Road, Klong Nueng Sub-District, Klong Luang District, Pathumthani 12120, Thailand
Kathmandu Office Ground Floor, GR Complex, House No. 531 Lazimpat, Kathmandu, Nepal
Hanoi Office 90 Le Duan Street, Cua Nam Ward, Hoan Kiem District, Hanoi
Yangon Office 186, MWEA Tower, Room no. 105, Shwe Dagon Pagoda Road, 11191 Dagon Township, Yangon
Jakarta Office Lion Air Tower Jl. Gajahmada No.7 Jakarta Pusat 10130
Taiwan Office 11F-5, No.142, Sec. 3, Minquan E. Rd., Songshan Dist., Taipei ,Taiwan
Tokyo Office 1207 Cross Office Uchisaiwai cho, 1-18-6 Nishi Shinbashi, Minayo-ku, Tokyo, 105-0003 Japan

History

Thai Lion Air is the result of an agreement between the Indonesian low-cost carrier, Lion Air, and its partner in Thailand. It was meant to be an extension of the airline in other countries outside Indonesia. The airline, which uses "Freedom to Fly" as a slogan, operated for the first time with a flight from Bangkok to Chiang Mai on December 4 2013. The next day, it started its full service. Not longer than a week later, Thai Lion Air signed an agreement with Malindo Air allowing the airline to serve the Kuala Lumpur International Airport (KLIA) - Bangkok routes. When it started, the airline used the Don Mueang International Airport as their first hub, flying domestic flights to Chiang Mai. It then opened the second hub in the Hat Yai International Airport, adding more routes both in and outside of the TH. In Thailand, the flights are from both Don Mueang and Hat Yai to Chiang Mai International Airport, Hua Hin Airport, and Surat Thani Airport. Internationally, the airline serves routes to two countries: Indonesia and Malaysia. Currently, the airline serves more destinations than before, flying to more cities in Thailand and cities in countries across Asia and Southeast Asia.

Flight Attendant

Thai Lion Air flight attendant image
The flight attendants working with the airline wear uniforms in the signature purple and red batik pattern of the Lion Air Group. The female flight attendants wear a set of blouse and knee length skirt in the Indonesia traditional batik inspired pattern, with a thigh-high slit on the side to allow for more mobility on board the airplane. The male flight attendants’ uniform is a set of crisp white shirt and black pants, paired with a tie in the same pattern.

Fleet

Thai Lion Air fleet image
The airline’s fleet is composed of aircrafts from the Boeing 737 family including 737-800, 737-900ER, 737 Max 9, and Airbus A330-300. All of which can be seen below:
Type Quantity
Airbus A330-300 3
Boeing 737-800 11
Boeing 737-900ER 17
Boeing 737 MAX 9 3

Call Center

There are various ways for you to contact the Thai Lion Air Customer Service, from calling the call center phone numbers, sending email, to visiting their offices. The Thai Lion Air call center can be contacted on one of the following numbers :
Country Operating Hour Phone Number Email
Thailand 24 hours on Monday-Sunday (+66) 2529 9999 info@lionairthai.com
China 10AM - 6PM on Monday-Friday - johnny@lionairchina.com
Singapore 24 hours on Monday-Sunday (+65) 6589 8300 info@lionairthai.com
Nepal 9.30AM - 5.30PM on Monday-Sunday +977 1400 5205 or +977 1400 5206 -
Vietnam 8.30AM - 5.30 PM on Monday-Friday, and 8.30AM - 12.00PM on Saturday +8424 3633 1773 and +8424 3633 1775 -
Myanmar 9AM - 6PM on Monday-Friday, and 9AM-1PM on Saturday +951 381 606, +951 372 269, +951 374 210, +951 388 779 -
Indonesia 24 hours on Monday-Sunday +6280 4177 8899, +6221 6379 8000 -
India 9.30AM - 5.30 PM on Monday-Friday, and 9.30AM - 2PM on Saturday +9111 4359 6437, +9111 4351 5922, +9111 4351 5933

Live Chat

There is no live chat service for passengers of Thai Lion Air.

Facilities and Services

Thai Lion Air

Baggage

Cabin Baggage

All passengers except infants are allowed to bring one hand baggage to carry on board as free baggage, be it in the form of cabin bag, laptop bag, or hand bag as long as the dimensions do not exceed 40 x 30 x 20cm. The maximum weight of this luggage cannot be more than 7kg.

Checked Baggage

Passengers flying Economy class with Thai LionAir does not get checked baggage allowance on both domestic and international flights. However, passengers on Premium class get 20kg (domestic flights) or 30kg (international flights) of checked baggage allowance with dimension 40 cm X 30 cm X 20 cm (L x W x H). For health and safety reasons the Carrier will not accept any individual item exceeding 32 kg and with combined dimensions of more than 81cm height, 119cm wide and 119cm depth. This weight limit does not apply to mobility equipment. Passengers flying with infants and/children may carry a pram/buggy with no additional charge, although infant tickets are not given a baggage allowance. Other than that, manual wheelchairs, walking frames, and other mobility devices will also be carried free of charge.

Excess Baggage

Baggage that weighs more than the allowance/overweight baggage will be charged by the kg on the check in counter of departure airport. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Thai Lion Air Economy Class seat image

Economy Class

All the seats in the Boeing 737 aircrafts are reclining leather seats with 29" seat pitches and seat width 17", except for the Boeing 737-800 which is equipped with seats with seat pitches of 31" and seat width of 17". For the Premium Economy class seats on Airbus A330-300, the seats have 60" seat pitches, and 24.5" seat width.

Airplane Seat Selection Details
Airbus A330-300 Economy 31" seat pitches, and 19" seat width
Airbus A330-300 Premium Economy 60" seat pitches, and 24.5" seat width

Inflight Comfort

Inflight Free Snack

During flights with Thai Lion Air free snack/beverage is not provided.
Thai Lion Air inflight meals menu image
Meal Order
Other than that, all passengers in both Boeing and Airbus routes can pre-order meals before flight. You can pre-order meals online on this page.
Thai Lion Air privilege program image

Privilege Program

Privilege program is available for the loyal customers of Thai Lion Air, and further information on it can be read here.

Check-in

Thai Lion Air

Web Check-in

Passengers can check in online through the official website of Thai Lion Air. To do so, click here to go to the airline’s check-in page. Web check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Thai Lion Air check-in counters 180 minutes prior to the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Thai Lion Air passengers, and can be accessed at the departure airport depending on the availability. For more information on this service, contact the airline. The check in time is 3 hours prior to the scheduled flight departure time.

App Check-in

Check in through the airline’s official mobile (Android/iOS) app is possible. To do so, download the Thai Lion Air mobile application on their mobile phone. The check in time is 24 hours before the scheduled departure time.

Terms and Conditions

Thai Lion Air

For the complete Terms and Conditions of Thai Lion Air, click here.

Fare Rules

You can make various changes to your booking when necessary, for example when you misspell a name, or need to reschedule your flight. However, there is an extra fee that you need to pay to make the change.
Change in Booking Details
Change Flight Possible as long as it’s made maximum 4 hours before the scheduled departure of the original flight, and not changing the flight route. Passenger will be charged with processing fee (750 Baht), and price difference if the price of the new ticket is higher than the original ticket
Name Change Changing the name of a passenger to different person or name pronunciation is not allowed. Name correction, however, is possible with an additional charge of 750 Baht per person/booking code/time
Cancellation/Refund Passengers can cancel their flight ticket and apply for a refund within 90 days of their departure
For a complete fare rules for the airline including on delay, liquid baggage, infant, and pregnant passengers, you can read it here.

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