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SriLankan Airlines logo

SriLankan Airlines

Check-in is available starting from 180 minutes

Online Check-in

Last Updated: December 10, 2020 9:25 AM


SriLankan Airlines


SriLankan Airlines (UL) is a full flight airline operating domestic routes. The airline gives the passengers with a cabin baggage allowance of 7 kg and maximum size of 115 (L+W+H). Free checked baggage allowance is not included in the flight Check in time at the airport starts from 180 minutes before the departure time. Online check in is possible for flight on SriLankan Airlines official website. It can be processed 2 days prior to departure time.

How to Book

1. Visit, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger information and contact details on the booking page. 5. Complete payment through the selected method. 6. Receive your SriLankan Airlines flight e-ticket in the My Booking page, or in your registered email.

How to Pay

Payment for your SriLankan Airlines ticket booking on Airpaz can be made via bank credit card, bank transfer, PayPal, and over the counter methods. For a complete information, visit Airpaz Payment Guide page.


SriLankan Airlines

Company Profile

SriLankan Airlines operating with IATA code (UL) and ICAO code ALK, is a full flight airline that flies domestic routes. The airline serves flights to destinations all over the world with its main hub located in Bandaranaike International Airport (CMB). Although the airline operates using the name SriLankan Airlines, it is the trade name for SriLankan Airlines. The company is lead by the CEO, Vipula Gunatilleka. The head office for the airline is located in Sri Lanka. SriLankan Airlines is a member of the One World.


SriLankan Airlines which operates with IATA code (UL) and ICAO code (ALK) runs under the management of SriLankan Airlines. The airline was first founded in 1979. Across the years, SriLankan Airlines continued to expand its business by establishing a worthwhile and enjoyable experience for their loyal passengers. SriLankan Airlines has won Skytrax Best Airline in Central Asia 2001-2003, Skywards Freddie award winner 2005-2006,‘Best in Region: Asia & Australasia’ award at the Airline Passenger Experience Association (APEX) 2012 Passenger Choice Awards in USA,“Superior Achievement in Passenger Experience” APEX Passenger Choice Awards 2015,Future Travel Awards 2015: Best in the Region,Best Full Service Airline-Asia Pacific Region – Future Travel Awards 2016,Best Full Service Airline in Central and South Asia- Future Travel Experience Awards 2017,Best Wi-Fi in Central Asia Region - APEX Regional Passenger Choice Awards– Asia and Middle East, FTE-APEX ASIA EXPO 2019.

Flight Attendant

SriLankan Airlines Flight Attendant Image
SriLankan Airlines cabin crew wears a uniform that is dominated by blue tosca. This uniform exudes elegance, while providing the crew with maximum freedom of mobility in serving passengers..


SriLankan Airlines Fleet Image
SriLankan Airlines operates using a number of aircrafts, all of which can be checked below:
Type Quantity
Airbus A330 - 300 5
Airbus A330 - 200 2
Airbus A320 2
Airbus A321 4
Airbus A320neo 6
Airbus A321neo 7

Call Center

If you have any inquiry for the airline or are facing any problem in the airport such as lost baggage or cancelled flights, you can contact the airline. One of the ways to contact the airline is by sending an email to The SriLankan Airlines call center can be contacted on one of the following phone numbers :
Country Phone
Srilanka (+94)117 77 1979
Australia (Melbourne) (+61)384004353
Bahrain (+61)384004353
Bangladesh (+880)258817207
Canada (+1)4162279000
Hong Kong (+852)25210708
China (Beijing) (+86)1064590910
China (Guangzhou) (+86)2036062215
China (Shanghai) (+86)2162376887
Cyprus (+357)24008877
Czech Republic (+420)224815374
Denmark (+46)859000090
Sweden (+46)859000090
Finland (+46)859000090
France (+33)975181999
Germany (+49)770673070
Greece (+30)2103716368
Hungary (+36)19876401
India (Cochin) (+91)4842362042
India (Ahmedabad) (+91)7926561232
India (Bangalore) (+91)6742531331
India (Bhubaneshwar) (+91)9199739954
India (Bodhgaya) (+91)4422560577
India (Calicut) (+91)4222212699
India (Chennai) (+91)8322227512
India (Coimbatore) (+91)4023372429
India (Goa) (+91)1812232056
India (Hyderabad) (+91)3322890440
India (Jalandhar) (+91)4522300505
India (Kolkata) (+91)2266859365
India (Madurai) (+91)1149638950
India (Mumbai) (+91)4312460844
India (New Delhi) (+91)4712501140
India (Tiruchirapalli) (+91)89990692
India (Trivandrum) (+91)8912598996
India (Varnasi) (+62)2130014969
India (Visakhapatnam) (+972)37952111
Indonesia (+390)236769835
Israel (+390)648771351
Italy (Milan) (+81)5068648188
Italy (Rome) (+962)65620751
Japan (+254)2022440024
Jordan (+965)22069099
Kenya (+371)67009141
Kuwait (+961)3879305
Latvia (+60)377243155
Lebanon (+960)3315508
Malaysia (+31)204068141
Netherland (+92)2138799836
Pakistan (+48)226251427
Poland (+974)55569443
Qatar (+248)4224516
Seychelles (+966)138825161
Saudi Arabia (Dammam) (+966)122632999
Saudi Arabia (Jeddah) (+966) 11 4788935
Saudi Arabia (Riyadh) (+65)31580580
Singapore (+677)20031
Solomon Island (+27)0117831181
South Africa (+82)514672600
South Africa (Busan) (+82)23178779
South Africa (Seoul) (+34)913230453
Spain (+41)443155840
Switzerland (+886)225116188
Taiwan (+66)20182444
Thailand (+90)2122511315
Turkey (+971)26337125
United Arab Emirates (Abu Dhabi) (+971)43961222
United Arab Emirates (Dubai) (+44)2085382000
United Kingdom (+1)8779152652
United States (+84)2838379977

Live Chat

Live chat service is not available for passengers of SriLankan Airlines.

Facilities and Services

SriLankan Airlines


Cabin Baggage

Passengers flying with SriLankan Airlines are given a cabin baggage allowance included in their flight tickets. The maximum weight of the luggage is 7 kg, and the maximum size of the baggage put in the overhead cabin is 115 (L+W+H).

Checked Baggage

Free checked baggage allowance is not provided for the passengers flying on SriLankan Airlines.

Excess Baggage

Excess checked baggage allowance weight cannot be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


SriLankan Airlines Economy Seat Size Image

Economy Class

The size of the standard seat for the Economy Class fare in SriLankan Airlines is 31" pitch and 17.3" width.

SriLankan Airlines Business Seat Size Image

Business Class

The standard seat size of the SriLankan Airlines Business Class is 58" pitch and 19" width.

Inflight Comfort

SriLankan Airlines Entertainment Image

Inflight Entertainment

SriLankan Airlines provides services and in-flight entertainment for the passengers while flying on their aircraft, such as TV,Music,Radio .
SriLankan Airlines Wifi Image

Inflight Wifi

SriLankan Airlines provides in-flight WiFi for the passengers.
SriLankan Airlines Privilege Program Image

Privilege Program

SriLankan Airlines has a privilege program for their customers, and more complete information on it can be checked here.


SriLankan Airlines

Web Check-in

Passengers can check in online through the official website of SriLankan Airlines. To do so, click here to go to the airline’s check-in page. Online check-in can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the SriLankan Airlines check-in counters 180 minutes prior to the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the SriLankan Airlines passengers, and can be accessed at the departure airport according to the availability. For more information on this service, contact the airline call center. The check in time is 1 hours before the scheduled flight departure time.

App Check-in

Check in through the airline’s official mobile (Android/iOS) application is possible. To do so, the passengers should download the SriLankan Airlines mobile application on their gadget. The check in time is 48 hours before the flight departure time.

Terms and Conditions

SriLankan Airlines

Fare Rules

a. Cancellation and Refund

Tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule cannot be made for flight tickets of SriLankan Airlines. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

Accepted Payment Methods: