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Check-in is available starting from 180 minutes
Online Check-in
VivaAerobus Flight Attendant Image
VivaAerobus Fleet Image
VivaAerobus Economy Seat Size Image

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VivaAerobus (VB) is a low cost carrier airline flying to domestic & international routes. Cabin baggage allowance are not provided to passenger of VivaAerobus. Passengers can check in at the airport 240 minutes prior to the scheduled flight departure time. Online check in is available for flight on VivaAerobus official website. It can be processed 1 days prior to departure time.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Process payment through the selected method. 6. Find your VivaAerobus flight e-ticket in the My Booking page, or in your registered email.

How to Pay

Payment for your VivaAerobus ticket booking on can be made via bank PayPal, bank transfer, credit card, and over the counter methods. For a complete information, visit Payment Guide page.



Company Profile

VivaAerobus operating with IATA code (VB) and ICAO code VIV, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world with its main hub located in Monterey International Airport. VivaAerobus operates under Aeroenlaces Nacionales, S.A. de C.V. .. The leader of the company is Juan Carlos Zuazua. The head office for the airline is located in Mexico.


VivaAerobus operating with IATA (VB) and ICAO (VIV) is operated under Aeroenlaces Nacionales, S.A. de C.V. .. The airline was first established in 2006. During the year of its establishment, VivaAerobus always tries its best to earn a position as one of the favored airlines in the future. This airline was first flown on 30-11-2006. The first ever flight route was Monterrey (MTY) - León (BJX) using Boeing 737-300. The milestone that has been achieved by the airline is first fully low cost airline in mexico,73 domestic routes and 5 international.

Flight Attendant

VivaAerobus Flight Attendant Image
VivaAerobus cabin crew wears a uniform that is dominated by black and green. For male flight attendants, they wear white long sleeve with green tie and black suit and black trousers. For female flight attendants, they wear white long sleeve with black vest and green patterned scarf with black skirt. This uniform exudes elegance, while providing the crew with efficiency and comfort in serving passengers. Apart from that, it also embodies the airlines brand's identity perfectly.


VivaAerobus Fleet Image
VivaAerobus has a number of airplanes, all of which can be seen below:
Type Quantity
Airbus A320-200 19
Airbus A320neo 18
Airbus A321neo 1

Call Center

If you have inquiry for the airline or are facing problems on your flight such as lost baggage or delayed flights, you can contact the airline. One of the ways to contact the airline is by sending an email to The VivaAerobus call center can be contacted on one of the following numbers :
Country Phone
Mexico 81 82 150 150
USA +1 866 FLY VIVA (+1866 359 8482)

Live Chat

VivaAerobus customer service does not support live chat.

Facilities and Services



Cabin Baggage

VivaAerobus does not give free carry-on baggage for the passengers.

Checked Baggage

Free checked baggage allowance is provided for the passengers flying on VivaAerobus

Excess Baggage

Extra checked baggage allowance cannot be bought on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


VivaAerobus Economy Seat Size Image

Economy Class

The standard seat size of the VivaAerobus Economy Class fare is 29"-30" pitch, 18" width.



Web Check-in

Through the official website of VivaAerobus, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for VivaAerobus opens 240 minutes prior to the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with VivaAerobus.

App Check-in

It is possible for VivaAerobus passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, download the VivaAerobus mobile application on their handphone. The check in time is 24 hours before the scheduled flight departure time.

Terms and Conditions

For the complete Terms and Conditions of VivaAerobus, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may not be made for ticket of VivaAerobus. For more information on VivaAerobus flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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