Check-in is available starting from 180 minutes
Online Check-in
VivaAerobus Flight Attendant Image
VivaAerobus Fleet Image
VivaAerobus Economy Seat Size Image

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Airport check in time at the airport starts from 240 minutes prior to the flight departure time. Check in online is available for flight on VivaAerobus official website page. It can be done 1 days prior to flight departure time.

How to Book

1. Visit, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Process your payment through the selected payment method. 6. Get your VivaAerobus flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your VivaAerobus ticket on Airpaz can be made via bank PayPal, bank transfer, credit card, and over the counter methods. For the complete information, visit Payment Guide page.



Company Profile

VivaAerobus operating with IATA code (VB) and ICAO code VIV, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destinations all over the world with its main hub located in Monterey International Airport. Although the airline operates using the name VivaAerobus, it is the trade name for Aeroenlaces Nacionales, S.A. de C.V. .. The leader of the company is Juan Carlos Zuazua. The address of the head office is Mexico.


VivaAerobus which operates with IATA code (VB) and ICAO code (VIV) was established in 2006. The airline runs under the management of Aeroenlaces Nacionales, S.A. de C.V. .. During the year of its establishment, VivaAerobus continues to flourish its business by establishing a worthwhile and enjoyable service for their loyal customers. This airline was first commenced on 30-11-2006. The first ever flight route was Monterrey (MTY) - León (BJX) using Boeing 737-300. Today, the airline has succeeded in reaching first fully low cost airline in mexico,73 domestic routes and 5 international.

Flight Attendant

VivaAerobus Flight Attendant Image
VivaAerobus cabin crew wears a uniform that is dominated by black and green. For male flight attendants, they wear white long sleeve with green tie and black suit and black trousers. For female flight attendants, they wear white long sleeve with black vest and green patterned scarf with black skirt. This uniform was beautifully laid out, making the crew look more refined.


VivaAerobus Fleet Image
VivaAerobus operates using a number of aircrafts, all of which can be checked below:
Type Quantity
Airbus A320-200 19
Airbus A320neo 18
Airbus A321neo 1

Call Center

If you have any question for the airline or are facing any issue during your travel such as lost baggage or cancelled flights, you can directly contact the airline. One of the ways to contact the airline is by sending an email to The VivaAerobus customer service call center can be contacted on one of the following phone numbers :
Country Phone
Mexico 81 82 150 150
USA +1 866 FLY VIVA (+1866 359 8482)

Live Chat

There is no live chat service for passengers of VivaAerobus.

Facilities and Services



Cabin Baggage

Passengers using the service of VivaAerobus are given a cabin baggage allowance included in their flight tickets fare

Checked Baggage

Free checked baggage allowance is available for the passengers flying on VivaAerobus

Excess Baggage

Excess checked baggage allowance weight cannot be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


VivaAerobus Economy Seat Size Image

Economy Class

The size of the standard seat for the Economy Class in VivaAerobus is 29"-30" pitch, 18" width.



Web Check-in

Passengers can check in online through the official website of VivaAerobus. To do so, click here to go to the airline’s check-in page. Web check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for VivaAerobus opens 240 minutes before the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check in service is not available for passengers of VivaAerobus.

App Check-in

Check in through the airline’s official mobile (Android/iOS) app is possible. To do this, the passengers should download the VivaAerobus mobile application on their gadget. The check in time is 24 hours before the flight departure time.

Terms and Conditions

For the complete Conditions of Carriage of VivaAerobus, click here.

Fare Rules

a. Cancellation and Refund

Flight tickets with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule may be made to the ticket by directly contacting the airline. For more complete information on VivaAerobus flight ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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