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VivaAerobus logo


Check-in is available starting from 180 minutes

Online Check-in

Last Updated: April 30, 2021 9:27 AM




VivaAerobus (VB) is a low cost carrier airline flying to domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 10 kg and maximum dimension of 55 cm x 40 cm x 25 cm (L x W x H). The international route ticket fare includes checked baggage allowance of 15 kg while the domestic route flight ticket fare includes checked baggage allowance of 15 kg. Passenger can check in at the airport 240 minutes before the departure time. Check in online is possible for flights with the airline on VivaAerobus official website page. It can be done 1 days before departure time.

How to Book

1. Visit Airpaz website, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Process your payment through the selected payment method. 6. Get your VivaAerobus flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your VivaAerobus ticket on Airpaz can be processed via bank PayPal, bank transfer, credit card, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.



Company Profile

VivaAerobus operating with IATA code (VB) and ICAO code VIV, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destinations all over the world from its main hub located in Monterey International Airport. Aeroenlaces Nacionales, S.A. de C.V. . is the owner of the trade name VivaAerobus. The company is lead by the CEO, Juan Carlos Zuazua. The head office for the airline is located in Mexico.


VivaAerobus which operates with IATA (VB) and ICAO (VIV) was founded in 2006. The airline is managed by Aeroenlaces Nacionales, S.A. de C.V. .. Over the years, VivaAerobus always offers the best services for their passengers to become one of the promising airlines in the future. This airline was first commenced on 30-11-2006. The first ever flight route was Monterrey (MTY) - León (BJX) using Boeing 737-300. The milestone that has been accomplished by the airline is first fully low cost airline in mexico,73 domestic routes and 5 international.

Flight Attendant

VivaAerobus Flight Attendant Image
VivaAerobus cabin crew wears a uniform that is dominated by black and green. For male flight attendants, they wear white long sleeve with green tie and black suit and black trousers. For female flight attendants, they wear white long sleeve with black vest and green patterned scarf with black skirt. The uniform itself represents their strong passion to create the best passengers' experience during the flight.


VivaAerobus Fleet Image
VivaAerobus operates using a number of aircrafts, all of which can be checked below:
Type Quantity
Airbus A320-200 19
Airbus A320neo 18
Airbus A321neo 1

Call Center

If you have questions for the airline or are facing any difficulty during your travel such as lost baggage or cancelled flights, you can contact the airline. To contact the airline is by sending an email to The VivaAerobus customer service can be contacted on one of the following phone numbers :
Country Phone
Mexico 81 82 150 150
USA +1 866 FLY VIVA (+1866 359 8482)

Live Chat

Live chat service is not available for passengers of VivaAerobus.

Facilities and Services



Cabin Baggage

Passengers of VivaAerobus are given a cabin baggage allowance included in their flight tickets. The max weight of the baggage is 10 kg, while the max dimension of the luggage put in the overhead cabin is 55 cm x 40 cm x 25 cm (L x W x H).

Checked Baggage

Free checked baggage allowance is available for the passengers flying on VivaAerobus. Passengers are allowed to bring up to 15 kg of baggage on domestic flight, and 15 kg on international flight.

Excess Baggage

Extra checked baggage allowance weight cannot be bought on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


VivaAerobus Economy Seat Size Image

Economy Class

The size of the standard seat for the Economy Class fare in VivaAerobus is 29"-30" pitch, 18" width.



Web Check-in

Passengers can do web check in through the official website of VivaAerobus. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the VivaAerobus check-in counters 240 minutes before the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with VivaAerobus.

App Check-in

It is possible for VivaAerobus passengers to check in through the airline’s official mobile (Android/iOS) application. To do this, download the VivaAerobus mobile application on their mobile. The check in time is 24 hours before the departure time.

Terms and Conditions


Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may be cancelled and refunded.

b. Reschedule

Changes such as reschedule may be made to the flight ticket by directly contacting the airline. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

Accepted Payment Methods: