Vietnam Airlines

Check-in is available starting from 180 minutes
Online Check-in
Vietnam Airlines flight attendant image
Vietnam Airlines fleet image
Vietnam Airlines Economy Class seat image
Vietnam Airlines Business Class seat image
Vietnam Airlines inflight entertainment image
Vietnam Airlines meals menu image
Vietnam Airlines wifi image
Vietnam Airlines privilege program image

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Overview

Vietnam Airlines

Introduction

Vietnam Airlines (VN) is a full flight airline flying to domestic & international routes. The cabin baggage allowance provided by this airline is 12 kg and max dimension of 36 cm x 23 cm x 56 cm (L x W x H). checked baggage allowance is not included in the flight Passengers can check in at the airport 180 minutes before the scheduled departure time. Check in online is possible for flight on Vietnam Airlines official website. It can be done 1 days before departure time.

How to Book

1. Go to Airpaz website, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact and passenger details on the booking page. 5. Complete payment through the selected method. 6. Find your Vietnam Airlines flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

The payment for your Vietnam Airlines booking on Airpaz can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

About

Vietnam Airlines

Company Profile

Vietnam Airlines operating with IATA code (VN) and ICAO code HVN, is a full flight airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Noi Bai International Airport (HAN), Tan Son Nhat International Airport (SGN). Although the airline operates using the name Vietnam Airlines, it is the trade name for Vietnam Airlines JSC. The leader of the company is Duong Tri Thanh. The head office for the airline is located in Vietnam. Vietnam Airlines is a part of the SkyTeam.

History

Vietnam Airlines operating with IATA code (VN) and ICAO code (HVN) was established in 1956. The airline runs under the management of Vietnam Airlines JSC. During its period of establishment, Vietnam Airlines has grown steadily and keep offering a credible service for their passengers. Vietnam Airlines has won Best Business-Class Seat Design on Boeing 787-9 Dreamliner and Airbus A350-900 by Global Traveler Magazine China 2016, and certified as 4-Star Airlines by SKYTRAX in 2016.

Flight Attendant

Vietnam Airlines flight attendant image
Vietnam Airlines cabin crew wears a uniform in blue, yellow, and white. For male flight attendants, they wear white shirt white blue tie with black trousers. For female flight attendants, they wear blue or yellow the traditional ao dai dress and white trousers. The uniform itself has been perfectly laid out, which makes it easier for the crew to move around the cabin while serving the passengers.

Fleet

Vietnam Airlines fleet image
Vietnam Airlines operates using a number of airplanes, all of which can be checked below:
Type Quantity
Boeing 787-9 11
Airbus 350-900 14
Airbus A321-200 50
AirbusA321neo 20

Call Center

If you have any inquiry for the airline or are facing any problem in the airport such as cancelled flights or lost baggage, you can directly contact the airline. To contact the airline is by sending an email to onlinesupport@vietnamairlines.com. The Vietnam Airlines contact support can be contacted on one of the following numbers :
Country Phone
Vietnam (domestic) 19001100
Vietnam (from foreign countries) (+84) 24 38320320

Live Chat

Vietnam Airlines customer service does not support live chat.

Facilities and Services

Vietnam Airlines

Baggage

Cabin Baggage

Passengers of Vietnam Airlines are provided a cabin baggage allowance included in their flight tickets. The maximum weight of the baggage is 12 kg, and the max dimension of the luggage put in the cabin is 36 cm x 23 cm x 56 cm (L x W x H).

Checked Baggage

Vietnam Airlines does not give free checked baggage allowance for the passengers.

Excess Baggage

Excess checked baggage allowance weight can be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Vietnam Airlines Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class in Vietnam Airlines is 32" seat pitch and 17"-18" seat width.

Vietnam Airlines Business Class seat image

Business Class

The standard seat size of the Vietnam Airlines Business Class is 42" seat pitch and 21" seat width.

Inflight Comfort

Vietnam Airlines inflight entertainment image

Inflight Entertainment

Vietnam Airlines provides services and in-flight entertainment for the passengers during flight on their aircraft, such as movie,TV,audio,games,magazine.

Inflight Free Snack

During flights with Vietnam Airlines free snack/beverage is not provided.
Vietnam Airlines meals menu image
Meal Order
According to the availability, passengers can order beverage to enjoy during their flight. For the airline's beverages and meals menu, click here.
Vietnam Airlines wifi image

Inflight Wifi

Vietnam Airlines provides inflight WiFi for the passengers.
Vietnam Airlines privilege program image

Privilege Program

Privilege program is available for the loyal customers of Vietnam Airlines, and more information on it can be checked here.

Check-in

Vietnam Airlines

Web Check-in

Passengers can do web check in through the official website of Vietnam Airlines. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Vietnam Airlines check-in counters 180 minutes prior to the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Vietnam Airlines allows kiosk check-in services for the passengers, which may be accessed at the departure city airport according to the availability. For more information on this service, contact the airline call center. The check in time is 3 hours prior to the flight departure time.

App Check-in

It is possible for Vietnam Airlines passengers to check in through the airline’s official mobile (Android/iOS) application. To do so, the passengers should download the Vietnam Airlines mobile application on their mobile phone. The check in time is 24 hours before the departure time.

Terms and Conditions

Vietnam Airlines
For further information, read the Terms and Conditions of Vietnam Airlines, click here.

Fare Rules

a. Cancellation and Refund

Flight tickets with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule cannot be made for tickets of Vietnam Airlines. For more information on Vietnam Airlines flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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