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Thai Smile Air

Check-in is available starting from 120 minutes
Available for Check-in Online
Thai Smile Air flight attendant image
Thai Smile Air fleet image
Thai Smile Air Economy Class seat image
Thai Smile Air Entertainment Image
Thai Smile Air meals menu image
Thai Smile Air privilege program image

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Overview

Thai Smile Air

Introduction

Thai Smile Air (WE) is a low cost carrier airline flying to domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 7 kg and maximum size of 56 cm x 45 cm x 25 cm (L x W x H). The international route fare includes checked baggage allowance of 30 kg while the domestic route flight ticket fare includes checked baggage allowance of 20 kg. Passenger can check in at the airport 180 minutes before the scheduled flight departure time. Check in online is possible for flight with the airline on Thai Smile Air official website page. It can be done 1 days prior to scheduled departure time.

How to Book

1. Go to Airpaz site, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger and contact information on the booking page. 5. Process payment through the selected payment method. 6. Get your Thai Smile Air flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Thai Smile Air ticket booking on Airpaz can be made via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

About

Thai Smile Air

Company Profile

Thai Smile Air operating with IATA code (WE) and ICAO code THD, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Suvarnabhumi Airport (BKK). Thai Smile Airway Co., Ltd. is the owner of the trade name Thai Smile Air. The company is lead by the CEO, Mr. Viset Sontichai. The address of the head office is Thailand. Thai Smile Air is a part of the Star Alliance.

History

Thai Smile Air which operates with IATA (WE) and ICAO (THD) is managed by Thai Smile Airway Co., Ltd.. The airline was founded in 2011. Throughout the years, Thai Smile Air continues to flourish its business by establishing a worthwhile and enjoyable service for their customers. This airline was first flown on 07-07-2012. The first ever flight route was Bangkok (BKK) - Macau (MFM) using Airbus A320-200.

Flight Attendant

Thai Smile Air flight attendant image
Thai Smile Air cabin crew wears a uniform that is dominated by orange. For male flight attendants, they wear orange shirt with orange trousers. For female flight attendants, they wear orange blouse white orange scarft and orange trousers and skirts. Besides a beautifully made uniform, Thai Smile Air cabin crew have gained an outstanding reputation for its excellent flight services.

Fleet

Thai Smile Air fleet image
Thai Smile Air has a number of airplanes, all of which can be seen in the following table:
Type Quantity
Airbus A320-200 6
Airbus A320-200SL 14

Call Center

If you have inquiries for the airline or are facing issues during your flight such as cancelled flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to customer.service@thaismileair.com. The Thai Smile Air customer service can be contacted on one of the following phone numbers :
Country Phone
Thailand +66 2 118 8888

Live Chat

Another way is to go to their live chat page here.

Facilities and Services

Thai Smile Air

Baggage

Cabin Baggage

Passengers using the service of Thai Smile Air are provided a cabin baggage allowance included in their flight tickets. The max weight of the baggage is 7 kg, and the max size of the luggage put in the overhead cabin is 56 cm x 45 cm x 25 cm (L x W x H).

Checked Baggage

Thai Smile Air provides free checked baggage allowance for the passengers. Passengers are allowed to bring up to 20 kg of baggage on domestic routes, and 30 kg on international routes.

Excess Baggage

Extra checked baggage allowance can be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Thai Smile Air Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class in Thai Smile Air is 28"- 31 seat pitch and 18" seat width.

Inflight Comfort

Thai Smile Air Entertainment Image

Inflight Entertainment

Thai Smile Air provides services and in-flight entertainment for the passengers during flight on their aircraft, such as magazine.

Inflight Free Snack

Free snack/beverage is not provided during flights with Thai Smile Air.
Thai Smile Air meals menu image
Meal Order
According to the availability, passengers can order meal to enjoy in their flight. For the airline's meals and beverages menu, click here.
Thai Smile Air privilege program image

Privilege Program

Privilege program is available for the loyal customers of Thai Smile Air, and further detail on it can be accessed here.

Check-in

Thai Smile Air

Web Check-in

Passengers can check in online through the official website of Thai Smile Air. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Thai Smile Air check-in counters 180 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Thai Smile Air does not support kiosk check in services for the passengers.

App Check-in

This service is not available for passengers flying with Thai Smile Air.

Terms and Conditions

Thai Smile Air
For further information, read the Conditions of Carriage of Thai Smile Air, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may be made to the tickets by directly contacting the airline. For more information on Thai Smile Air tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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