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Shenzhen Air logo

Shenzhen Air

Check-in is available starting from 180 minutes

Online Check-in

Last Updated: June 25, 2020 7:09 AM

Overview

Shenzhen Air

Introduction

Shenzhen Air (ZH) is a full flight airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 5 kg and maximum size of 20 cm × 40 cm × 55 cm (L x W x H). The passengers flying international route with Shenzhen Air will get free checked baggage allowance of 23 kg, while the domestic flight passengers is provided with 20 kg. Check in time at the airport starts from 180 minutes prior to the scheduled departure time. Online check in is available for flights on Shenzhen Air official website. It can be processed 1 days before departure time.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose your preferred flight. 4. Fill in the contact information and passenger details on the booking page. 5. Complete your payment through the selected payment method. 6. Find your Shenzhen Air flight e-ticket in the My Booking page, or in your registered email.

How to Pay

Payment for your Shenzhen Air booking on Airpaz can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

About

Shenzhen Air

Company Profile

Shenzhen Air operating with IATA code (ZH) and ICAO code CSZ, is a full flight airline that flies domestic & international routes. The airline serves flights to destination cities all over the world with its main hub located in Shenzhen Bao'an International Airport (SZX). Although the airline operates using the name Shenzhen Air, it is the trade name for Shenzhen Airlines Co Ltd is the owner of the trade name Shenzhen Air. The leader of the company is Chen Zhiyong. The head office for the airline is located in China. Shenzhen Air is a part of Star Alliance.

History

Shenzhen Air operating with IATA (ZH) and ICAO (CSZ) was established in 1992. The airline runs under the management of Shenzhen Airlines Co Ltd. Over time, Shenzhen Air always strives to obtain a position as one of the leading airlines in the future

Flight Attendant

Shenzhen Airlines flight attendant image
Shenzhen Air cabin crew wears a uniform that is dominated by blue. For male flight attendants, they wear blue shirt with blue trousers. For female flight attendants, they wear blue shirt, dark blue vest and blue skirt. The design itself represents Shenzhen Air sense of purpose to create the best experience to their passengers throughout the flight.

Fleet

Shenzhen Airlines fleet image
Shenzhen Air operates using a number of airplanes, all of which can be seen in the following table:
Type Quantity
Airbus A319-100 8
Airbus A320-200 76
Airbus A320neo 6
Airbus A330-300 6
Boeing 737-800 78
Boeing 737-900 5
Boeing 737 MAX 8 5

Call Center

If you have any question for the airline or are facing any problem on your flight such as cancelled flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to ecommerce@shenzhenair.com. The Shenzhen Air call center can be contacted on one of the following phone numbers :
Country Phone
China +86 755 2777 1999

Live Chat

There is no live chat service for passengers of Shenzhen Air.

Facilities and Services

Shenzhen Air

Baggage

Cabin Baggage

Passengers of Shenzhen Air are given a cabin baggage allowance included in their flight tickets. The maximum weight of the luggage is 5 kg, and the max size of the luggage put in the overhead cabin is 20 cm × 40 cm × 55 cm (L x W x H).

Checked Baggage

Free checked baggage allowance is provided for the passengers flying on Shenzhen Air. Passengers are allowed to check in up to 20 kg of baggage on domestic route, and 23 kg on international route.

Excess Baggage

Excess checked baggage allowance can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Shenzhen Airlines Economy Class seat image

Economy Class

The standard seat size of the Shenzhen Air Economy Class is 17 inch.

Shenzhen Airlines Business Class seat image

Business Class

The standard seat size of the Shenzhen Air Business Class is 21 inch.

Inflight Comfort

Shenzhen Airlines inflight entertainment image

Inflight Entertainment

Shenzhen Air provides services and in-flight entertainment for the passengers while flying on their aircraft, such as TV and movies.

Inflight Free Snack

Free snack/beverage is not provided during flights with Shenzhen Air.
Shenzhen Airlines menu meals image
Meal Order
According to the availability, passengers can order beverage to enjoy during their flight.For the airline's beverages and meals menu, click here.
Shenzhen Airlines privilege program image

Privilege Program

Shenzhen Air has a privilege program for their loyal customers, and further information on it can be accessed here.

Check-in

Shenzhen Air

Web Check-in

Through the official website of Shenzhen Air, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Shenzhen Air check-in counters 180 minutes before the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check in service is not available for passengers of Shenzhen Air.

App Check-in

This service is not available for passengers flying with Shenzhen Air.

Terms and Conditions

Shenzhen Air

For the complete Conditions of Carriage of Shenzhen Air, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may be cancelled and refunded.

b. Reschedule

Changes such as reschedule cannot be made for ticket of Shenzhen Air. For further information on Shenzhen Air flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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