Shenzhen Airlines

Check-in is available starting from 180 minutes
Online Check-in

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Shenzhen Airlines


Shenzhen Airlines (ZH) is a full flight airline flying to domestic & international routes. The airline provides the passengers with a cabin baggage allowance of 5 kg and maximum size of 20 cm × 40 cm × 55 cm (L x W x H). The passengers flying international route with Shenzhen Airlines will get free checked baggage allowance of 23 kg, while the domestic flight passengers is provided with 20 kg. Airport check in time at the airport starts from 180 minutes before the departure time. Online check in is available for flights with the airline on Shenzhen Airlines official website page. It can be processed 1 days before departure time.

How to Book

1. Visit Airpaz website, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose your preferred flight. 4. Fill in the passenger and contact information on the booking page. 5. Process your payment through the selected method. 6. Find your Shenzhen Airlines flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

Payment for your Shenzhen Airlines ticket on can be processed via bank credit card, PayPal, bank transfer, and over the counter methods. For a complete information, visit Airpaz Payment Guide page.


Shenzhen Airlines

Company Profile

Shenzhen Airlines operating with IATA code (ZH) and ICAO code CSZ, is a full flight airline that flies domestic & international routes. The airline flies to destination cities all over the world with its main hub located in Shenzhen Bao'an International Airport (SZX). Although the airline operates using the name Shenzhen Airlines, it is the trade name for Shenzhen Airlines Co Ltd. The leader of the company is Chen Zhiyong. The address of the head office is China. Shenzhen Airlines is a part of the Star Alliance.


Shenzhen Airlines operating with IATA (ZH) and ICAO (CSZ) is operated under Shenzhen Airlines Co Ltd. The airline was first established in 1992. Across the years, Shenzhen Airlines always do their best to become one of the favored airlines in the future

Flight Attendant

Shenzhen Airlines flight attendant image
Shenzhen Airlines cabin crew wears a uniform in blue. For male flight attendants, they wear blue shirt with blue trousers. For female flight attendants, they wear blue shirt, dark blue vest and blue skirt. Apart from a perfectly designed uniform, Shenzhen Airlines cabin crew have earned an outstanding reputation for its excellent flight services.


Shenzhen Airlines fleet image
Shenzhen Airlines has a number of aircrafts, all of which can be seen below:
Type Quantity
Airbus A319-100 8
Airbus A320-200 76
Airbus A320neo 6
Airbus A330-300 6
Boeing 737-800 78
Boeing 737-900 5
Boeing 737 MAX 8 5

Call Center

If you have questions for the airline or are facing issues during your travel such as lost baggage or delayed flights, you can contact the airline. To contact the airline is by sending an email to The Shenzhen Airlines customer service can be contacted on one of the following numbers :
Country Phone
China +86 755 2777 1999

Live Chat

Shenzhen Airlines customer service does not support live chat.

Facilities and Services

Shenzhen Airlines


Cabin Baggage

Passengers flying with Shenzhen Airlines are provided a cabin baggage allowance included in their flight tickets fare. The max weight of the baggage is 5 kg, while the maximum dimension of the baggage put in the cabin is 20 cm × 40 cm × 55 cm (L x W x H).

Checked Baggage

Shenzhen Airlines gives free checked baggage allowance for the passengers. Passengers are allowed to bring up to 20 kg of baggage on domestic routes, and 23 kg on international routes.

Excess Baggage

Extra checked baggage allowance can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Shenzhen Airlines Economy Class seat image

Economy Class

The standard seat size of the Shenzhen Airlines Economy Class is 17 inch.

Shenzhen Airlines Business Class seat image

Business Class

The standard seat size of the Shenzhen Airlines Business Class is 21 inch.

Inflight Comfort

Shenzhen Airlines inflight entertainment image

Inflight Entertainment

Shenzhen Airlines provides services and in-flight entertainment for the passengers during flight on their aircraft, such as TV and movies.

Inflight Free Snack

Free snack/beverage is not available during flights with Shenzhen Airlines.
Shenzhen Airlines menu meals image
Meal Order
Passengers can order beverage to enjoy during their flight according to the availability. For the airline's beverages and meals menu, click here.
Shenzhen Airlines privilege program image

Privilege Program

Privilege program is available for the loyal customers of Shenzhen Airlines, and further detail on it can be checked here.


Shenzhen Airlines

Web Check-in

Through the official website of Shenzhen Airlines, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Web check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Shenzhen Airlines check-in counters 180 minutes prior to the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with Shenzhen Airlines.

App Check-in

This service is not available for passengers flying with Shenzhen Airlines.

Terms and Conditions

Shenzhen Airlines
For further information, read the Conditions of Carriage of Shenzhen Airlines, click here.

Fare Rules

a. Cancellation and Refund

Ticket with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule cannot be made for flight ticket of Shenzhen Airlines. For further information on Shenzhen Airlines flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.