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Shenzhen Airlines

Check-in is available starting from 180 minutes
Online Check-in
Shenzhen Airlines flight attendant image
Shenzhen Airlines fleet image
Shenzhen Airlines Economy Class seat image
Shenzhen Airlines Business Class seat image
Shenzhen Airlines inflight entertainment image
Shenzhen Airlines menu meals image
Shenzhen Airlines privilege program image

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Overview

Shenzhen Airlines

Introduction

Shenzhen Airlines (ZH) is a full flight airline flying to domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 5 kg and maximum dimension of 20 cm × 40 cm × 55 cm (L x W x H). The passengers flying international route with Shenzhen Airlines will get checked baggage allowance of 23 kg, while the domestic flight passengers is provided with 20 kg. Check in time at the airport starts from 180 minutes prior to the departure time. Online check in is available for flights with the airline on Shenzhen Airlines official website. It can be done 1 days prior to departure time.

How to Book

1. Go to Airpaz site, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the flight details in the flight search box. 3. Choose your preferred flight. 4. Fill in the contact and passenger information on the booking page. 5. Complete payment through the selected payment method. 6. Get your Shenzhen Airlines flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

The payment for your Shenzhen Airlines ticket booking on Airpaz.com can be made via bank PayPal, credit card, bank transfer, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

About

Shenzhen Airlines

Company Profile

Shenzhen Airlines operating with IATA code (ZH) and ICAO code CSZ, is a full flight airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Shenzhen Bao'an International Airport (SZX). Although the airline operates using the name Shenzhen Airlines, it is the trade name for Shenzhen Airlines Co Ltd. The company is lead by the CEO, Chen Zhiyong. The head office for the airline is located in China. Shenzhen Airlines is a part of the Star Alliance.

History

Shenzhen Airlines operating with IATA (ZH) and ICAO (CSZ) is managed by Shenzhen Airlines Co Ltd. The airline was established in 1992. Throughout the years, Shenzhen Airlines continues to enhance its business by providing a worthwhile and pleasant service for their passengers

Flight Attendant

Shenzhen Airlines flight attendant image
Shenzhen Airlines cabin crew wears a uniform in blue. For male flight attendants, they wear blue shirt and blue trousers. For female flight attendants, they wear blue shirt, dark blue vest with blue skirt. The design itself represents Shenzhen Airlines sense of purpose to create an excellent service to their passengers throughout the flight.

Fleet

Shenzhen Airlines fleet image
Shenzhen Airlines has a number of airplanes, all of which can be checked in the following table:
Type Quantity
Airbus A319-100 8
Airbus A320-200 76
Airbus A320neo 6
Airbus A330-300 6
Boeing 737-800 78
Boeing 737-900 5
Boeing 737 MAX 8 5

Call Center

If you have inquiries for the airline or are facing any difficulty on your flight such as lost baggage or delayed flights, you can contact the airline. One of the ways to contact the airline is by sending an email to ecommerce@shenzhenair.com. The Shenzhen Airlines customer service call center can be contacted on one of the following phone numbers :
Country Phone
China +86 755 2777 1999

Live Chat

Live chat service is not available for passengers of Shenzhen Airlines.

Facilities and Services

Shenzhen Airlines

Baggage

Cabin Baggage

Passengers flying with Shenzhen Airlines are provided a cabin baggage allowance included in their ticket fare. The the maximum size of the baggage put in the cabin is 20 cm × 40 cm × 55 cm (L x W x H), while maximum weight of the baggage is 5 kg.

Checked Baggage

Free checked baggage allowance is given to the passengers flying on Shenzhen Airlines. Passengers are allowed to bring up to 20 kg of luggage on domestic flight, and 23 kg on international route.

Excess Baggage

Excess checked baggage allowance weight can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Shenzhen Airlines Economy Class seat image

Economy Class

The standard seat size of the Shenzhen Airlines Economy Class is 17 inch.

Shenzhen Airlines Business Class seat image

Business Class

The size of the standard seat for the Business Class fare in Shenzhen Airlines is 21 inch.

Inflight Comfort

Shenzhen Airlines inflight entertainment image

Inflight Entertainment

Shenzhen Airlines provides services and in-flight entertainment for the passengers while flying on their aircraft, such as TV and movies.

Inflight Free Snack

Free snack/beverage is not available during flights with Shenzhen Airlines.
Shenzhen Airlines menu meals image
Meal Order
According to the availability, passengers can order food to enjoy in their flight. For the airline's beverages and meals menu, click here.
Shenzhen Airlines privilege program image

Privilege Program

Privilege program is available for the loyal customers of Shenzhen Airlines, and further information on it can be read here.

Check-in

Shenzhen Airlines

Web Check-in

Passengers can do web check in through the official website of Shenzhen Airlines. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Shenzhen Airlines check-in counters 180 minutes before the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with Shenzhen Airlines.

App Check-in

This service is not available for passengers flying with Shenzhen Airlines.

Terms and Conditions

Shenzhen Airlines
For further information, read the Conditions of Carriage of Shenzhen Airlines, click here.

Fare Rules

a. Cancellation and Refund

Ticket with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule can be made to the ticket by directly contacting the airline. For complete information on Shenzhen Airlines ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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