Hainan Airlines

Free snack will be given on this trip
Check-in is available starting from 180 minutes
Online Check-in

Last Updated:


Hainan Airlines


Hainan Airlines (HU) is a full flight airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 10 kg and maximum dimension of 20 cm x 40 cm x 55 cm (L x W x H). The passengers flying international route with Hainan Airlines will get checked baggage allowance of 23 kg, while the domestic flight passengers is provided with 20 kg. Passenger can start checking in at the airport 180 minutes before the scheduled departure time. Online check in is allowed for flights on Hainan Airlines official website. It can be processed 1 days prior to departure time.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your preferred flight. 4. Fill in the passenger and contact information on the booking page. 5. Complete your payment through the selected payment method. 6. Receive your Hainan Airlines flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Hainan Airlines ticket booking on Airpaz.com can be made via bank credit card, PayPal, bank transfer, and over the counter methods. For the complete information, visit Airpaz.com Payment Guide page.


Hainan Airlines

Company Profile

Hainan Airlines operating with IATA code (HU) and ICAO code CHH, is a full flight airline that flies domestic & international routes. The airline flies to destination cities all over the world from its main hub located in Beijing Capital International Airport (PEK), Haikou Meilan International Airport (HAK), Xi'an Xianyang International Airport (SIA). The airline flies to Indonesia, Malaysia, Thailand, and Some destinations that the airlines fly to are Kuala Lumpur, Singapore, Bangkok. Although the airline operates using the name Hainan Airlines, it is the trade name for Hainan Airlines Holding Co Ltd. The company is lead by the CEO, Chen Feng. The address of the head office is China.


Hainan Airlines operating with IATA (HU) and ICAO (CHH) was established in 1993. The airline is operated under Hainan Airlines Holding Co Ltd. During its period of establishment, Hainan Airlines has grown steadily and continues to offer a reliable service for their loyal passengers. This airline was first commenced on 02-05-1993. Hainan Airlines has been awarded SKYTRAX Award in 2009 - 2013 and JACDEC Award in 2016.

Flight Attendant

Hainan Airlines flight attendant image
Hainan Airlines cabin crew wears a uniform that is dominated by grey and white. For male flight attendants, they wear grey suit and grey mantle with grey trousers. For female flight attendants, they wear white dress with chinese traditional element, grey blazer and grey beret and white dress. The design itself was perfectly laid out, that makes it easier for the crew to move around the cabin while serving the passengers.


Hainan Airlines fleet image
Hainan Airlines operates using a number of aircrafts, all of which can be seen below:
Type Quantity
Airbus A330-200 9
Airbus A330-300 25
Airbus A350-900 4
Boeing 737-700 1
Boeing 737-800 147
Boeing 737 MAX 8 11
Boeing 787-8 10
Boeing 787-9 28

Call Center

If you have inquiries for the airline or are facing problems during your flight such as delayed flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to webetservice@hnair.com. The Hainan Airlines customer service call center can be contacted on one of the following phone numbers :
Country Phone
Thailand +66 858107555
Japan +81 3-6809-1988
China +86 898 6673 9961

Live Chat

Another way is to go to their live chat page here.

Facilities and Services

Hainan Airlines


Cabin Baggage

Passengers flying with Hainan Airlines are given a cabin baggage allowance included in their flight tickets. The maximum weight of the luggage is 10 kg, and the max size of the baggage put in the cabin is 20 cm x 40 cm x 55 cm (L x W x H).

Checked Baggage

Free checked baggage allowance is available for the passengers flying on Hainan Airlines. Passengers are allowed to check in up to 20 kg of baggage on domestic flights, and 23 kg on international flight.

Excess Baggage

Excess checked baggage allowance weight can be purchased on Airpaz.com. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Hainan Airlines Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in Hainan Airlines is 17 inch.

Hainan Airlines Business Class seat image

Business Class

The size of the standard seat for the Business Class fare in Hainan Airlines is 21 inch.

Inflight Comfort

Hainan Airlines inflight entertainment image

Inflight Entertainment

Hainan Airlines provides services and in-flight entertainment for the passengers while flying on their aircraft, such as movie,TV,music,games.

Inflight Free Snack

During flights with Hainan Airlines free snack/beverage is available.
Hainan Airlines meals menu image
Meal Order
According to the availability, passengers can order meal to enjoy in their flight. For the airline's meals and beverages menu, click here.
Hainan Airlines privilege program image

Privilege Program

Privilege program is available for the loyal customers of Hainan Airlines, and further information on it can be accessed here.


Hainan Airlines

Web Check-in

Through the official website of Hainan Airlines, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Hainan Airlines opens 180 minutes before the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Hainan Airlines passengers, and can be accessed at the departure airport according to the availability. For more information on this service, contact the airline. The check in time is 3 hours before the scheduled flight departure time.

App Check-in

Hainan Airlines does not provide app check in services for the passengers.

Terms and Conditions

Hainan Airlines
For the complete Conditions of Carriage of Hainan Airlines, click here.

Fare Rules

a. Cancellation and Refund

Ticket with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule may be made to the ticket by directly contacting the airline. For more complete information on Hainan Airlines flight ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.