Japan Airlines

Free snack will be given on this trip
Check-in is available starting from 180 minutes
Online Check-in

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Japan Airlines


Japan Airlines (JL) is a full flight airline operating domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 10 kg and maximum dimension of 55 cm x 40 cm x 25 cm (L x W x H). The international route ticket fare includes free checked baggage allowance of 23 kg while the domestic route flight ticket fare includes checked baggage allowance of 20 kg. Airport check in time at the airport starts from 180 minutes prior to the scheduled flight departure time. Check in online is available for flight with the airline on Japan Airlines official website. It can be processed 1 days prior to departure time.

How to Book

1. Go to Airpaz website, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger information and contact details on the booking page. 5. Complete payment through the selected method. 6. Get your Japan Airlines flight e-ticket in the My Booking page, or in your registered email.

How to Pay

Payment for your Japan Airlines booking on Airpaz.com can be processed via bank PayPal, credit card, bank transfer, and over the counter methods. For a complete information, visit Airpaz.com Payment Guide page.


Japan Airlines

Company Profile

Japan Airlines operating with IATA code (JL) and ICAO code JAL, is a full flight airline that flies domestic & international routes. The airline serves flights to destination cities all over the world from its main hub located in Haneda International Airport (HND), Narita International Airport (NRT), Itami Airport (ITM) and Kansai International Airport (KIX). Japan Airlines operates under Japan Airlines Co., Ltd.. The leader of the company is Yuji Akasaka. The head office for the airline is located in Japan. Japan Airlines is a part of Oneworld.


Japan Airlines which operates with IATA code (JL) and ICAO code (JAL) runs under the management of Japan Airlines Co., Ltd.. In 1951, this airline was established. Over the years, Japan Airlines has grown steadily and keep offering a credible service for their loyal passengers. This airline started its operation on 25-10-1951. The first ever flight route was Tokyo (HND) - Osaka (KIX) using Martin 2-0-2.

Flight Attendant

Japan Airlines flight attendant image
Japan Airlines cabin crew wears a uniform in black and red. For male flight attendants, they wear white shirt, white suit, tie with black trousers. For female flight attendants, they wear black dress, red belt, scarf with stockings. Besides a beautifully designed uniform, Japan Airlines cabin crew have earned a great reputation for its excellent flight services and safety quality.


Japan Airlines fleet image
Japan Airlines has a number of airplanes, all of which can be checked below:
Type Quantity
Airbus A350-900 14
Boeing 737-800 47
Boeing 767-300ER 29
Boeing 777-200ER 5
Boeing 777-300ER 13
Boeing 787-8 25
Boeing 787-9 22

Call Center

If you have questions for the airline or are facing any issue during your travel such as delayed flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to jal_priority@jal.com. The Japan Airlines customer service can be contacted on one of the following numbers :
Country Phone
Japan 0570-025-121 / 03-6733-3062
USA & Canada 1-800-525-3663
Argentina 54-11-5984-3944
Brazil 0800-892-2203
Mexico 800-681-9230
Guam 1-866-299-0423 / 1-671-642-6431
Australia 1800-047-489 / 1800-531-870
New Zealand 0800-800-039 / 0800-441-090
Korea 02-757-1711
Singapore 800-811-0768 / 800-852-6432
Indonesia 007-803-81-1-0002 / <62>(021)5591-3388
Malaysia 1800-81-5609 / 1800-81-8674
Europe (+44) 20-7660-0349 / (+44) 20-7660-0348

Live Chat

Live chat service is not available for passengers of Japan Airlines.

Facilities and Services

Japan Airlines


Cabin Baggage

Passengers using the service of Japan Airlines are provided a cabin baggage allowance included in their flight tickets fare. The the maximum size of the luggage put in the cabin is 55 cm x 40 cm x 25 cm (L x W x H), while max weight of the luggage is 10 kg.

Checked Baggage

Japan Airlines gives free checked baggage allowance for the passengers. Passengers are allowed to bring up to 20 kg of luggage on domestic flights, and 23 kg on international routes.

Excess Baggage

Extra checked baggage allowance can be bought on Airpaz.com. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Japan Airlines Economy Class seat image

Economy Class

The standard seat size of the Japan Airlines Economy Class fare is 97 cm pitch and 29 cm width.

Japan Airlines Business Class seat image

Business Class

The size of the standard seat for the Business Class fare in Japan Airlines is 97 cm pitch and 47 cm width.

Japan Airlines First Class seat image

First Class

The standard seat size of the Japan Airlines First Class/Executive Class fare is 50 cm width.

Inflight Comfort

Japan Airlines inflight entertainment image

Inflight Entertainment

Japan Airlines provides services and in-flight entertainment for the passengers while flying on their aircraft, such as video,wifi and port usb.

Inflight Free Snack

Free snack/beverage is provided during flights with Japan Airlines.
Japan Airlines meals menu image
Meal Order
According to the availability, passengers can order beverage to enjoy during their flight. For the airline's beverages and meals menu, click here.
Japan Airlines wifi image

Inflight Wifi

In-flight WiFi is available during flight with Japan Airlines.
Japan Airlines privilege program image

Privilege Program

Privilege program is available for the loyal customers of Japan Airlines, and further detail on it can be read here.


Japan Airlines

Web Check-in

Passengers can do web check in through the official website of Japan Airlines. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Japan Airlines check-in counters 180 minutes prior to the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Japan Airlines let you use kiosk check-in services for the passengers, that may be accessed at the departure city airport depending on the availability. For more information on this service, contact the airline customer service. The check in time is 3 hours prior to the flight departure time.

App Check-in

App check-in through the airline’s official mobile (Android/iOS) app is possible. To do this, the passengers should download the Japan Airlines mobile application on their handphone. The check in time is 24 hours before the scheduled flight departure time.

Terms and Conditions

Japan Airlines
For the complete Conditions of Carriage of Japan Airlines, click here.

Fare Rules

a. Cancellation and Refund

Tickets with the airline may be cancelled and refunded.

b. Reschedule

Changes such as reschedule cannot be made for flight tickets of Japan Airlines. For complete information on Japan Airlines tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.