Jetstar Airways

Check-in is available starting from 180 minutes
Online Check-in

Last Updated:


Jetstar Airways


Jetstar Airways (JQ) is a low cost carrier airline operating domestic & international routes. The airline provides the passenger with a cabin baggage allowance of 7 kg and maximum dimension of 56 cm x 36 cm x 23 cm (L x W x H). The fare does not include free checked baggage allowance. Airport check in time at the airport starts from 180 minutes prior to the scheduled departure time. Online check in is possible for flight on Jetstar Airways official website page. It can be processed 2 days prior to scheduled departure time.

How to Book

1. Go to, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the contact and passenger information on the booking page. 5. Process payment through the selected payment method. 6. Receive your Jetstar Airways flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Jetstar Airways ticket on can be processed via bank bank transfer, PayPal, credit card, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.


Jetstar Airways

Company Profile

Jetstar Airways which operates with IATA code (JQ) and ICAO code JST, is a low cost carrier airline that flies domestic & international routes. The airline flies to destination cities all over the world with its main hub located in Melbourne Airport (MEL). Jetstar Airways operates under Jetstar Airways Pty Ltd. The company is lead by the CEO, Gareth Evans. The head office for the airline is located in Australia.


Jetstar Airways which operates with IATA (JQ) and ICAO (JST) was established in 2003. The airline is operated under Jetstar Airways Pty Ltd. Throughout the years, Jetstar Airways aims to serve more customers by innovating its services. This airline was first commenced on 01-12-2005. Jetstar Airways has won Skytrax Award for 2011 to 2019,Changi Airline Awards 2012.

Flight Attendant

Jetstar Australia flight attendant image
Jetstar Airways cabin crew wears a uniform in orange and black. For male flight attendants, they wear T-shirt and black jacket with an orange trim detail with black trousers. For female flight attendants, they wear orange jacket with an orange trim detail with black tailored pants or an A-line skirt. The design itself was exquisitely laid out, making the crew look more dashing.


Jetstar Australia fleet image
Jetstar Airways operates using a number of airplanes, all of which can be checked in the following table:
Type Quantity
Airbus A320-200 52
Airbus A321-200 8

Call Center

If you have question for the airline or are facing issues on your flight such as delayed flights or lost baggage, you can contact the airline. The Jetstar Airways customer service call center can be contacted on one of the following phone numbers :
Country Phone
Australia (International) +613 9645 5999
Australia (Local) 131 538
Singapore +65 6499 9702

Live Chat

Another way is to go to their live chat page here.

Facilities and Services

Jetstar Airways


Cabin Baggage

Passengers of Jetstar Airways are provided a cabin baggage allowance included in their flight tickets. The the max dimension of the luggage put in the cabin is 56 cm x 36 cm x 23 cm (L x W x H), and max weight of the luggage is 7 kg.

Checked Baggage

Free checked baggage allowance is not provided for the passengers flying on Jetstar Airways.

Excess Baggage

Excess checked baggage allowance weight can be purchased on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Jetstar Australia Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in Jetstar Airways is 17 inch.

Jetstar Australia Business Class seat image

Business Class

The size of the standard seat for the Business Class in Jetstar Airways is 19 inch.

Inflight Comfort

Jetstar Australia inflight entertainment image

Inflight Entertainment

Jetstar Airways provides services and in-flight entertainment for the passengers during flight on their aircraft, such as TV,movie,music.

Inflight Free Snack

Free snack/beverage is not available during flights with Jetstar Airways.
Jetstar Australia menu meals image
Meal Order
According to the availability, passengers can order meal to enjoy during their flight. For the airline's beverages and meals menu, click here.
Jetstar Australia privilege program image

Privilege Program

Privilege program is available for the loyal customers of Jetstar Airways, and more detail on it can be read here.


Jetstar Airways

Web Check-in

Passengers can check in online through the official website of Jetstar Airways. To do so, click here to go to the airline’s check-in page. Web check-in can be done 2 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Jetstar Airways opens 180 minutes before the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Jetstar Airways passengers, and could be accessed at the departure city airport according to the availability. For further information on this service, contact the airline. The check in time is 3 hours before the departure time.

App Check-in

It is possible for Jetstar Airways passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, the passengers should download the Jetstar Airways mobile application on their mobile phone. The check in time is 48 hours before the scheduled departure time.

Terms and Conditions

Jetstar Airways
For the complete Terms and Conditions of Jetstar Airways, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may not be made for tickets of Jetstar Airways. For further information on Jetstar Airways flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.