Check-in is available starting from 180 minutes
Online Check-in

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Neos (NO) is a low cost carrier airline flying to domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 5 kg and maximum size of 55 cm x 40 cm x 20 cm (L x W x H). The passengers flying international route with Neos will get checked baggage allowance of 15 kg, while the domestic flight passengers is provided with 15 kg. Passenger can check in at the airport 180 minutes prior to the departure time. Online check in is possible for flights with the airline on Neos official website page. It can be done 2 days prior to scheduled flight departure time.

How to Book

1. Go to Airpaz site, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Process your payment through the selected payment method. 6. Find your Neos flight e-ticket in the My Booking page, or in your registered email.

How to Pay

The payment for your Neos booking on can be processed via bank PayPal, bank transfer, credit card, and over the counter methods. For the complete information, visit Payment Guide page.



Company Profile

Neos operating with IATA code (NO) and ICAO code NOS, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destinations all over the world with its main hub located in Milan Malpensa Airport (MXP). Neos operates under Neos S.p.A.. The company is lead by the CEO, Lupo Rattazzi. The head office for the airline is located in Italy.


Neos operating with IATA (NO) and ICAO (NOS) is operated under Neos S.p.A.. In 2001, this airline was founded. During its period of development, Neos continues to improve its business by establishing a worthwhile and enjoyable service for their loyal customers. The milestone that has been accomplished by the airline is "NEOS has been the first Italian air carrier being authorized to fly the route Italy-Cape Verde, followed by routes to the Canary Islands in August 2003 and started to operate its long haul flights in December 2004. NEOS has been the first Italian airline to be certified JAR OPS since its inception.".

Flight Attendant

Neos Flight Attendant Image
Neos cabin crew wears a uniform that is dominated by basil green. For male flight attendants, they wear white shirt with black suit and black tie with black trousers. This uniform exudes elegance, while providing the crew with efficiency and comfort in serving passengers..


Neos Fleet Image
Neos has a number of airplanes, all of which can be checked in the following table:
Type Quantity
Boeings 737-800W (Winglet) 6
Boeing 787-9 Dreamliner 4

Call Center

If you have inquiry for the airline or are facing difficulties during your flight such as cancelled flights or lost baggage, you can contact the airline. The Neos customer service call center can be contacted on one of the following numbers :
Country Phone

Live Chat

Another way is to go to their live chat page here.

Facilities and Services



Cabin Baggage

Passengers flying with Neos are given a cabin baggage allowance included in their ticket fare. The the maximum size of the luggage put in the overhead cabin is 55 cm x 40 cm x 20 cm (L x W x H), while maximum weight of the baggage is 5 kg.

Checked Baggage

Neos gives free checked baggage allowance for the passengers. Passengers are allowed to bring up to 15 kg of baggage on domestic route, and 15 kg on international flight.

Excess Baggage

Excess checked baggage allowance weight cannot be bought on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Neos Economy Seat Size Image

Economy Class

The size of the standard seat for the Economy Class fare in Neos is 31" - 33” pitch.

Inflight Comfort

Neos Entertainment Image

Inflight Entertainment

Neos provides services and in-flight entertainment for the passengers while flying on their aircraft, such as inflight magazine,movie,music,games.
Neos Wifi Image

Inflight Wifi

Neos provides inflight WiFi for the passengers.



Web Check-in

Passengers can check in online through the official website of Neos. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Neos check-in counters 180 minutes before the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with Neos.

App Check-in

Neos does not provide app check in services for the passengers.

Terms and Conditions


Fare Rules

a. Cancellation and Refund

Ticket with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule cannot be made for flight tickets of Neos. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.