HKExpress

Check-in is available starting from 180 minutes
Online Check-in

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Overview

HKExpress

Introduction

HKExpress (UO) is a low cost carrier airline operating domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 7 kg and maximum dimension of 56 cm x 36 cm x 23 cm (L x W x H). checked baggage allowance is not included in the ticket. Passengers can check in at the airport 180 minutes before the scheduled departure time. Online check in is allowed for flights with the airline on HKExpress official website page. It can be done 2 days prior to scheduled departure time.

How to Book

1. Visit Airpaz site, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger and contact details on the booking page. 5. Complete payment through the selected payment method. 6. Receive your HKExpress flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your HKExpress booking on Airpaz.com can be made via bank PayPal, bank transfer, credit card, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

About

HKExpress

Company Profile

HKExpress which operates with IATA code (UO) and ICAO code HKE, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destination cities all over the world from its main hub located in Hong Kong International Airport (HKG). Hong Kong Express Airways Limited is the owner of the trade name HKExpress. The leader of the company is Mr. Luo Cheng. The address of the head office is Hong Kong. HKExpress is a member of the U-FLY Alliance.

History

HKExpress which operates with IATA code (UO) and ICAO code (HKE) runs under the management of Hong Kong Express Airways Limited. The airline was first established in 2004. Across the years, HKExpress strives to serve their customers through the services it offers. HKExpress has been awarded 2016 Top 3 Best Low-Cost Airlines by Business Traveller Asia-Pacific Awards,2016 - 2020 The World’s Top 10 Safest Low-Cost Airlines for Perfect 7-Star Safety Rating by airlineratings.com,Gold Award in Best Global Recruitment Strategy by Asia Recruitment Awards in 2018.

Flight Attendant

HKExpress airlines flight attendant image
HKExpress cabin crew wears a uniform in dark grey, purple, and white. For male flight attendants, they wear dark grey jacket, Peeks of purple are seen in the jacket’s lining and pocket, as well as around the collar and down the front of the short-sleeved white shirt with light grey-coloured trousers. For female flight attendants, they wear black dress with orange scraft and belt with silver skirt. The design itself has been beautifully laid out, making the crew look more refined.

Fleet

HKExpress Airlines fleet image
HKExpress operates using a number of airplanes, all of which can be checked in the following table:
Type Quantity
Airbus A320-200 8
Airbus A320neo 5
Airbus A321-200 11

Call Center

If you have question for the airline or are facing any difficulty during your travel such as delayed flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to customer.care@hkexpress.com. The HKExpress customer service call center can be contacted on one of the following numbers :
Country Phone
Hong Kong (Whatsapp Only) (+852) 64507068
China Mainland (+86) 02968791368
Thailand (+66) 2 634 2552
Taiwan (+886) 2 7751 6587
Japan (+81) 120 427 730
South Korea (+82) 808 775 393
USA (+1)-833-569-2316

Live Chat

Another way is to go to their live chat page here.

Facilities and Services

HKExpress

Baggage

Cabin Baggage

Passengers using the service of HKExpress are given a cabin baggage allowance included in their flight tickets. The the max size of the baggage put in the overhead cabin is 56 cm x 36 cm x 23 cm (L x W x H), while max weight of the baggage is 7 kg.

Checked Baggage

Free checked baggage allowance is not provided for the passengers flying on HKExpress.

Excess Baggage

Excess checked baggage allowance weight can be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

HKExpress Airlines Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in HKExpress is 28"-30" seat pitch and 18" seat width.

Inflight Comfort

HKExpress Airlines Inflight Entertainment image

Inflight Entertainment

HKExpress provides services and in-flight entertainment for the passengers while flying on their aircraft, such as magazine.

Inflight Free Snack

During flights with HKExpress free snack/beverage is not provided.
HKExpress Airlines meals menu image
Meal Order
According to the availability, passengers can order food to enjoy during their flight. For the airline's meals and beverages menu, click here.
HKExpress Airlines privilege program image

Privilege Program

HKExpress has a privilege program for their customers, and more information on it can be checked here.

Check-in

HKExpress

Web Check-in

Through the official website of HKExpress, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the HKExpress check-in counters 180 minutes before the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with HKExpress.

App Check-in

It is possible for HKExpress passengers to check in through the airline’s official mobile (Android/iOS) application. To do this, download the HKExpress mobile application on their smartphone. The check in time is 48 hours before the departure time.

Terms and Conditions

HKExpress
For further information, read the Conditions of Carriage of HKExpress, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule may be made to the ticket by directly contacting the airline. For further information on HKExpress tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.