Vietnam Airlines

Check-in is available starting from 180 minutes
Online Check-in

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Overview

Vietnam Airlines

Introduction

Vietnam Airlines (VN) is a full flight airline operating domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 12 kg and maximum dimension of 36 cm x 23 cm x 56 cm (L x W x H). The domestic route fare includes free checked baggage allowance of 23 kg. Airport check in time at the airport starts from 180 minutes before the scheduled departure time. Online check in is allowed for flight with the airline on Vietnam Airlines official website page. It can be processed 1 days prior to flight departure time.

How to Book

1. Go to Airpaz.com, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact and passenger details on the booking page. 5. Process your payment through the selected payment method. 6. Find your Vietnam Airlines flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Vietnam Airlines ticket on Airpaz.com can be made via bank credit card, PayPal, bank transfer, and over the counter methods. For a complete information, visit Airpaz.com Payment Guide page.

About

Vietnam Airlines

Company Profile

Vietnam Airlines operating with IATA code (VN) and ICAO code HVN, is a full flight airline that flies domestic & international routes. The airline serves flights to destination cities all over the world with its main hub located in Noi Bai International Airport (HAN), Tan Son Nhat International Airport (SGN). Although the airline operates using the name Vietnam Airlines, it is the trade name for Vietnam Airlines JSC. The company is lead by the CEO, Duong Tri Thanh. The address of the head office is Vietnam. Vietnam Airlines is a part of the SkyTeam.

History

Vietnam Airlines operating with IATA code (VN) and ICAO code (HVN) is operated under Vietnam Airlines JSC. In 1956, this airline was established. Throughout the years, Vietnam Airlines intended to serve more customers by expanding its services. Vietnam Airlines has won Best Business-Class Seat Design on Boeing 787-9 Dreamliner and Airbus A350-900 by Global Traveler Magazine China 2016, and certified as 4-Star Airlines by SKYTRAX in 2016.

Flight Attendant

Vietnam Airlines flight attendant image
Vietnam Airlines cabin crew wears a uniform in blue, yellow, and white. For male flight attendants, they wear white shirt white blue tie and black trousers. For female flight attendants, they wear blue or yellow the traditional ao dai dress with white trousers. The design itself represents Vietnam Airlines sense of purpose to create an excellent experience to their passengers throughout the flight.

Fleet

Vietnam Airlines fleet image
Vietnam Airlines operates using a number of airplanes, all of which can be seen below:
Type Quantity
Boeing 787-9 11
Airbus 350-900 14
Airbus A321-200 50
AirbusA321neo 20

Call Center

If you have inquiries for the airline or are facing any difficulty in the airport such as lost baggage or cancelled flights, you can contact the airline. To contact the airline is by sending an email to onlinesupport@vietnamairlines.com. The Vietnam Airlines contact support can be contacted on one of the following phone numbers :
Country Phone
Vietnam (domestic) 19001100
Vietnam (from foreign countries) (+84) 24 38320320

Live Chat

Live chat service is not available for passengers of Vietnam Airlines.

Facilities and Services

Vietnam Airlines

Baggage

Cabin Baggage

Passengers of Vietnam Airlines are provided a cabin baggage allowance included in their flight tickets. The maximum weight of the luggage is 12 kg, and the max size of the baggage put in the cabin is 36 cm x 23 cm x 56 cm (L x W x H).

Checked Baggage

Passengers on domestic route get 23 kg free checked baggage allowance, but passengers flying international routes with Vietnam Airlines do not get checked baggage allowance.

Excess Baggage

Extra checked baggage allowance can be purchased on Airpaz.com. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Vietnam Airlines Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in Vietnam Airlines is 32" seat pitch and 17"-18" seat width.

Vietnam Airlines Business Class seat image

Business Class

The standard seat size of the Vietnam Airlines Business Class is 42" seat pitch and 21" seat width.

Inflight Comfort

Vietnam Airlines inflight entertainment image

Inflight Entertainment

Vietnam Airlines provides services and in-flight entertainment for the passengers during flight on their aircraft, such as movie,TV,audio,games,magazine.

Inflight Free Snack

During flights with Vietnam Airlines free snack/beverage is not available.
Vietnam Airlines meals menu image
Meal Order
According to the availability, passengers can order food to enjoy in their flight. For the airline's beverages and meals menu, click here.
Vietnam Airlines wifi image

Inflight Wifi

Inflight WiFi is available during flight with Vietnam Airlines.
Vietnam Airlines privilege program image

Privilege Program

Vietnam Airlines has a privilege program for their customers, and more detail on it can be read here.

Check-in

Vietnam Airlines

Web Check-in

Passengers can do web check in through the official website of Vietnam Airlines. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Vietnam Airlines check-in counters 180 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Vietnam Airlines allows kiosk check-in services for the passengers, which may be accessed at the departure airport according to the availability. For more information on this service, contact the airline customer service call center. The check in time is 3 hours before the scheduled flight departure time.

App Check-in

It is possible for Vietnam Airlines passengers to check in through the airline’s official mobile (Android/iOS) application. To do this, download the Vietnam Airlines mobile application on their handphone. The check in time is 24 hours before the scheduled departure time.

Terms and Conditions

Vietnam Airlines
For the complete Terms and Conditions of Vietnam Airlines, click here.

Fare Rules

a. Cancellation and Refund

Flight tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may not be made for flight tickets of Vietnam Airlines. For further information on Vietnam Airlines tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.