Shenzhen Airlines

Check-in is available starting from 180 minutes
Online Check-in

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Shenzhen Airlines


Shenzhen Airlines (ZH) is a full flight airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 5 kg and maximum size of 20 cm × 40 cm × 55 cm (L x W x H). The passengers flying international route with Shenzhen Airlines will get free checked baggage allowance of 23 kg, while the domestic flight passengers is provided with 20 kg. Check in time at the airport starts from 180 minutes prior to the scheduled departure time. Online check in is available for flights on Shenzhen Airlines official website. It can be processed 1 days before departure time.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose your preferred flight. 4. Fill in the contact information and passenger details on the booking page. 5. Complete your payment through the selected payment method. 6. Find your Shenzhen Airlines flight e-ticket in the My Booking page, or in your registered email.

How to Pay

Payment for your Shenzhen Airlines booking on Airpaz can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.


Shenzhen Airlines

Company Profile

Shenzhen Airlines operating with IATA code (ZH) and ICAO code CSZ, is a full flight airline that flies domestic & international routes. The airline serves flights to destination cities all over the world with its main hub located in Shenzhen Bao'an International Airport (SZX). Although the airline operates using the name Shenzhen Airlines, it is the trade name for Shenzhen Airlines Co Ltd is the owner of the trade name Shenzhen Airlines. The leader of the company is Chen Zhiyong. The head office for the airline is located in China. Shenzhen Airlines is a part of Star Alliance.


Shenzhen Airlines operating with IATA (ZH) and ICAO (CSZ) was established in 1992. The airline runs under the management of Shenzhen Airlines Co Ltd. Over time, Shenzhen Airlines always strives to obtain a position as one of the leading airlines in the future

Flight Attendant

Shenzhen Airlines flight attendant image
Shenzhen Airlines cabin crew wears a uniform that is dominated by blue. For male flight attendants, they wear blue shirt with blue trousers. For female flight attendants, they wear blue shirt, dark blue vest and blue skirt. The design itself represents Shenzhen Airlines sense of purpose to create the best experience to their passengers throughout the flight.


Shenzhen Airlines fleet image
Shenzhen Airlines operates using a number of airplanes, all of which can be seen in the following table:
Type Quantity
Airbus A319-100 8
Airbus A320-200 76
Airbus A320neo 6
Airbus A330-300 6
Boeing 737-800 78
Boeing 737-900 5
Boeing 737 MAX 8 5

Call Center

If you have any question for the airline or are facing any problem on your flight such as cancelled flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to The Shenzhen Airlines call center can be contacted on one of the following phone numbers :
Country Phone
China +86 755 2777 1999

Live Chat

There is no live chat service for passengers of Shenzhen Airlines.

Facilities and Services

Shenzhen Airlines


Cabin Baggage

Passengers of Shenzhen Airlines are given a cabin baggage allowance included in their flight tickets. The maximum weight of the luggage is 5 kg, and the max size of the luggage put in the overhead cabin is 20 cm × 40 cm × 55 cm (L x W x H).

Checked Baggage

Free checked baggage allowance is provided for the passengers flying on Shenzhen Airlines. Passengers are allowed to check in up to 20 kg of baggage on domestic route, and 23 kg on international route.

Excess Baggage

Excess checked baggage allowance can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Shenzhen Airlines Economy Class seat image

Economy Class

The standard seat size of the Shenzhen Airlines Economy Class is 17 inch.

Shenzhen Airlines Business Class seat image

Business Class

The standard seat size of the Shenzhen Airlines Business Class is 21 inch.

Inflight Comfort

Shenzhen Airlines inflight entertainment image

Inflight Entertainment

Shenzhen Airlines provides services and in-flight entertainment for the passengers while flying on their aircraft, such as TV and movies.

Inflight Free Snack

Free snack/beverage is not provided during flights with Shenzhen Airlines.
Shenzhen Airlines menu meals image
Meal Order
According to the availability, passengers can order beverage to enjoy during their flight.For the airline's beverages and meals menu, click here.
Shenzhen Airlines privilege program image

Privilege Program

Shenzhen Airlines has a privilege program for their loyal customers, and further information on it can be accessed here.


Shenzhen Airlines

Web Check-in

Through the official website of Shenzhen Airlines, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Shenzhen Airlines check-in counters 180 minutes before the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check in service is not available for passengers of Shenzhen Airlines.

App Check-in

This service is not available for passengers flying with Shenzhen Airlines.

Terms and Conditions

Shenzhen Airlines
For the complete Conditions of Carriage of Shenzhen Airlines, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may be cancelled and refunded.

b. Reschedule

Changes such as reschedule cannot be made for ticket of Shenzhen Airlines. For further information on Shenzhen Airlines flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.