The Carmen Hotel 

Penafrancia Avenue, Naga City, Camarines Sur Naga 4400 - Show Map

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When will you stay?

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Property Services & Facilities

Access

  • Check-in [24-hour]

Available in all rooms

  • Blackout curtains

  • Closet

  • Clothes rack

  • Coffee/tea maker

  • Desk

  • Hair dryer

  • In-room safe box

  • Laptop safe box

  • Linens

  • Mini bar

  • Mirror

  • Refrigerator

  • Satellite/cable channels

  • Seating area

  • Shower

  • Slippers

  • Toiletries

  • Towels

  • Wake-up service

Business facilities

  • Meeting/banquet facilities

  • Business centre

  • Fax/photocopying

Cleaning

  • Use of cleaning chemicals that are effective against Coronavirus

Cleaning services

  • Daily maid service

  • Dry cleaning

  • Laundry

  • Ironing service

Dining, drinking, and snacking

  • Room service [24-hour]

Food & Drink

  • Room service

  • Bottle of water

  • Bar

  • Restaurant

Food safety

  • Physical distancing in dining areas

General

  • Parking

  • Private parking

  • On-site parking

  • WiFi available in all areas

  • Free parking

Getting around

  • Taxi service

Hostel facilities

  • Telephone

Internet access

  • Free Wi-Fi in all rooms

Miscellaneous

  • Wheelchair accessible

  • Facilities for disabled guests

  • Fire extinguishers

  • CCTV outside property

  • CCTV in common areas

  • Smoke alarms

  • Lift

  • Non-smoking throughout

  • Designated smoking area

  • 24-hour security

  • Air conditioning

  • Non-smoking rooms

Pool and wellness

  • Spa and wellness centre

  • Kids' pool

  • Swimming pool

  • Fitness centre

  • Massage

  • Outdoor pool

Reception services

  • Newspapers

  • Tour desk

  • Ticket service

  • Concierge service

  • Luggage storage

  • Safety deposit box

  • 24-hour front desk

Safety features

  • Shared stationery such as printed menus, magazines, pens, and paper removed

  • Process in place to check health of guests

  • Staff follow all safety protocols as directed by local authorities

  • First aid kit available

Services

  • Internet services

  • WiFi

  • Free WiFi

Services and conveniences

  • Doorman

Social distancing

  • Cashless payment available

Transport

  • Airport shuttle (free)

  • Shuttle service (additional charge)

  • Airport shuttle

  • Car rental

Description

Set within 1 km from SM City Naga and 2 km from Robinsons Place Naga, The Carmen Hotel features an outdoor swimming pool, a restaurant on site, and a 24-hour front desk. Free WiFi is available in all public areas of the property. All units at the hotel are fitted with a seating area, a flat-screen TV with cable channels, and a private bathroom with free toiletries and a bidet. The Carmen Hotel provides certain rooms with river views, and each room is equipped with air conditioning, a working desk, and electric kettle. A buffet breakfast is served every morning at the property. The in-house restaurant serves a variety of American and local dishes while other dining options are also available within the area. Room services may also be arranged. Naga City Ecology Park is 3.9 km away and the nearest airport is Naga City Airport, 13.8 km away.

Language Spoken

  • English

Property Policies

Check-in

Check-in time starts in 14.00

Check-out

Check-out time ends in 12.00

Notes

Please inform The Carmen Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parking is subject to availability due to limited spaces. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please note that the elevator will be unavailable due to renovation work. During this period, guests must use the stairs.

Internet

WiFi is available in all areas and is free of charge.

Parking

Free private parking is possible on site (reservation is not needed).

Pets Policy

Pets are not allowed.

Children and Extra Beds Policy

Children ages 1 and older are allowed. Children 1 year old stay for free when using an available cot. Children from 1 year old to 11 years old stay for free when using an existing bed. People 1 year old and over stay for ₱ 1,633.93 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

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