Top questions

Can I request a refund online?

Yes,  you can  request a refund online, If only the airlines allow you to cancel your itinerary.  But, you need to know that some of airlines doesn't allow to cancel the ticket and you will not get the refund.

​When will I get the Boarding Pass?

You need to know that we not issued the Boarding Pass after you buy the ticket. Boarding Pass will be issued by the airlines after you check-in by online on airlines website or when you arrive at the counter of the airport for check -in. If you check-in by online, the airlines will sent you the boarding pass, and you need to print out.

Why is there an additional charges appearing on my billing statement?

Please be advised that  billed the payment base on  "Amount to Charge" When you do transaction on our website.  Credit card issuing banks may impose a differ charge caused of  Cross Border transaction ( there are changes in the value of currency).Cross Border transaction are defined as transactions whereby the country of the cardholder's bank differs from that of the merchant. 

Please be note that the Cross Border charge is not imposed by and neither do we benefit from it. The reason why this has changed is because Visa and MasterCard now assess cross border fees to the credit card processor.  You are advised  to seek further clarification from your credit card issuing bank.

​Can I book my child or my infant on my reservation? How?

Yes, you can book the reservation with infant  (< 2 years) who travelling with parent's lap. But for children over 2 years, you can be easly booked at with separate seat with parents. Make sure that children under 12 years are booked under the reservation of the acompanying person with the same booking code.

​How to Resend Itinerary, If I don't receive or I have lost my booking Confirmation, what should I do?

With you can view your online booking confirmation in "Manage Booking" section. find "Resend itinerary to email" , input your mail then, click send. 

What is the minimum value allowed of top-up?

An Agent can top up with minimum value Rp 500.000,- and No duplicate value for every top up transaction.

​What is the benefit becoming an Agent of Airpaz?

You can earn the high commision for every  transaction that you made. You can recruit a sub-agent and get more commision every time they make transaction.

​How can I book ?

All you need is internet connection, credit/Debit card and bank transfer. Select the required day and number of passengers on the booking page. Then the system will be shown all the available flight corresponding to your requirements along with fares and tarrif. Follow the instruction step by step to complete your booking. At the end of the booking you need to submit the payment and to you will be given the booking reference and please printout the ticket. You need to give this booking reference at the check  - in desk in order to recieive your boarding ticket.

​What about if the airlines cancel my flight?

If for some reasons such us mountain eruption or other reason, your flight booking should been canceled , we will make every attempt to notify you of the changes via email or phone, prior to departure. The airlines will be offered the option to change the flight  to cancel the flight but you receive a full refund.

How do I know if my payment and booking was successful?

1. Check your booking record on Manage Booking :
- Go To Manage Booking on our site here
- Click View Booking
- Provide your Airpaz Code and email
- Find your booking status 

2. Verify Payment has made:
    2.1  If Payment has been verified by your bank, you should receive an email or SMS on the status bookinh in 48 hours from the time booking was made followed by itinerary or
    2.2 Please wait 30 minutes and refresh Manage Booking on our site
    2.3 Calling our Call Centres at the following number:
   - Indonesia (ID) : +62 803321817
   - Malaysia (MY) : +60 327243805
   - Singapore (SG) : +65 31080308
   - Thailand (TH) : +66 600024105
   - Australia (AU) : +61 280149849
   - China (CN) : +86 105994890

* Please note, that you need to checked your order status by 2 step above in order to avoid re-booking the same booking

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