Payment and Refund Refund

Can I request a refund online?

Yes,  you can  request a refund online, If only the airlines allow you to cancel your itinerary.  But, you need to know that some of airlines doesn't allow to cancel the ticket and you will not get the refund.

​How long will it take the to process my refund?

 All refund requests are subject to the rules of the ticketed fare, and fees or penalties may apply to your refund. Your itinerary will be cancelled at the time the refund is processed.

For credit card purchases, we generally transmit our credit instructions to the credit card processing company within one business day of the date the refund is processed. The process of refund maybe take up 1 weeks work day.

After the process of refund was complete, we will give a voucher to you for the next  ticket purchase on airpaz.com

​How can I get the refund if I pay the ticket by credit card?

After the airlines approve your request for refund, we'll give you a refund with voucher *. You can use the voucher for the next purchase on our website www.airpaz.com.

* Voucher will be valid within 1 years

How do I submit my request to cancel my flight and get a refund?

First, You need to know that some of airlines may not allow the cancellation by passenger, but you can try to request cancellation and refund by following the steps as follows:

1. Go to Manage Booking
2. Select the Cancel Booking
3. Please insert the required data to continue such as "Airpaz Code" and "Email"

Note: If you forgot Your Airpaz code please click here and fill the form with required data such as ; departure city, arrival city, depart date, passenger name (first name), country and mobile.

4. Our customer service will reply you soon
5. To record  Your booking data, we recommend you to register using your valid email on Airpaz.com before you buy some flight ticket.
6. You may Log In to Airpaz using your email to find your flight data, resend e-ticket by email, etc.

OR With the same steps, you may go to our Feeback and select the "cancelation" with provide "Airpaz Code" and "Email"

Or Passengers may contact the airlines first before claim a refund to Airpaz through Airlines Call Centers below:


- AirAsia Group

- AirAsia X Flights (Australia) :+61 2 8188 2133
- AirAsia & AirAsia X (China): +86 512 8555 7711
- AirAsia & AirAsia X (Hong Kong) : +852 3013 5060
- AirAsia & AirAsia X (Indonesia): +62 21 2927 0999, +62 804 1333 333
- AirAsia & AirAsia X (India): 1860 500 8000
- AirAsia X (Japan): +81 50 6864 8181
- AirAsia & AirAsia X (Macau): +853 6262 6352
- AirAsia X Premium Line (Malaysia): 600 85 8888
- AirAsia Xs (New Zealand) : +64 9 887 6920
- AirAsia & Philippines AirAsia (Philippines): +632 722 2742
- AirAsia X& Philippines AirAsia (South Korea) : 050 4092 00525
- AirAsia & AirAsia X (Taiwan): +886 2 8793 3532
- AirAsia & AirAsia X (Thailand): +66 2 515 9999
     ​2. Lion Air Group
- Lion Air & Wings: +6221 6379 8000, +84 38 820 8911, +84 38 820 2890
- Batik Air: +6280 4177 8899, +6221 6379 8000, +65 6339 1922 (Singapore), +60 03 7841 5333 (Malaysia) , +6221 633 5669 (Indonesia)
- Malindo Air (Batik Air Malaysia): +603 7841 5388 (Malaysia), +65 6339 1922 (Singapore), 1300 885 930 (Australia)
- Thai Lion Air: +66 2529 9999 (Thailand), +65 6589 8300 (Singapore)
      3. Garuda Group
- Garuda Indonesia: 08041 807 807, +62 21 2351 9999
- Citilink Indonesia : 0804 1 080808, +62 3129 3 1100
     4. FireFly:  +603 7845 4543 ; +65 3158 8279 (Singapore)

     5. Fly Scoot: +65 3158 3388 (Singapore), +612 8520 1888 (Australia), +86 400 120 305 (China), +81 3 4579 5788 (Japan),
                        +886 9 7348 2980 (Taiwan); +66 2021 0000 (Thailand), +82 70 7686 0077 (South Korea), +852 5808 5588 (Hong Kong)


     6. Jetstar Air - 24 Hours (613) 9645 5999
- Australia: 131 538, New Zealand: 64 9975 9426,0800 800 995, Cambodia: 855 23 220-909, Siem Reap: 855 63 964-388, China: 4001 201 260, Fiji: 008 002 171, Hong Kong: +852 3192 7451Indonesia: +62 803 852 9779 , 001 803 852 9779, +621 21 2555 6333, Japan: 0570-550-538, 050-3163-8538, Malaysia: 1800 81 3090, 613 9645 5999, Myanmar: +95 9 42111 6662/3, Philippines: 1800 161 0280, 613 9645 5999, Singapore: +65 6499 9702, Thailand: 66 2267 5125, 001 800 61 2957, Taiwan: 00801 852 015, USA: 1866 397 8170, Vietnam: 1900 1550, +84 8 35473550/+84 8 62878550, Danang: 84 511 3583 583.
      7. Malaysia Airlines: 1 300 88 3000 (Malaysia); +603 7843 3000 (outside Malaysia)

      8. Nok Air: 1318 (Thailand); +662 900 9955 (English); +662 529 8777 (Myanmar)
     
      9. Spring Airlines: (+86 21) 95524

      10. Thai Smile Air: 1181 or +6621188888

      11. Tiger Airways

      a.   
Tiger With Flight Code TR & IT
- English Language Support: +65 3157 6434; 3157 6434 (Dial from Singapore); +63 2 798 4499
- Chinese Language Support: +65 3157 6434; 3157 6434 (Dial from Singapore); +86 4006 428 268 (China); +852 3018 6899 (Hong Kong); +886 2 5599 2555 ; 02 5599 2555 (Taiwan)
- Japanese Language Support: +81(0) 3- 3225-0036 (IT/Japan); +886 2 5599 2555; 02 5599 2555 (Taiwan)
- Bahasa Melayu Language Support: +603 2773 0088 (Malaysia)
- Bahasa Indonesia: +62 21 21889098
- Tamil Language Support: 000 800 852 1400
- Thai Language Support : 001 800 852 7146 (Thailand)
- Vietnamese Language support: 180 09242 (Vietnam
      b. Tiger Air Australia with Flight Code TT: 1300 174 266 (Australia); +617 3295 2104

 

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