Nok Air
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Informazioni Generali
Nok AirIntroduction
Nok Air (DD) is a low cost carrier airline flying to domestic & international routes. The airline provides the passenger with a cabin baggage allowance of 7 kg and maximum size of 56 cm x 36 cm x 23 cm (L x W x H) for boeing or 50 cm x 36 cm x 23 cm (L x W x H) for ATR/Q400. The flight ticket fare does not include checked baggage allowance. Airport check in time at the airport starts from 180 minutes before the scheduled departure time. Check in online is possible for flights with the airline on Nok Air official website page. It can be processed 1 days before departure time.How to Book
1. Go to the Airpaz site, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the details in the flight search box. 3. Choose your preferred flight. 4. Fill in the contact and passenger details on the booking page. 5. Process payment through the selected payment method. 6. Get your Nok Air flight e-itinerary in the My Booking page, or in your email.How to Pay
Payment for your Nok Air booking on Airpaz.com can be made via bank PayPal, credit card, bank transfer, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.Info
Nok AirCompany Profile
Nok Air (owned by the Nok Airlines Public Company Limited) is a Thai low-cost airline that operates mostly domestic routes from their hub at the Don Mueang International Airport. The airline operates using the IATA code DD, and ICAO code NOK, flying to more than 25 destinations with most being domestic flights and some international flights to Myanmar, Vietnam, and China. The name Nok Air comes from the word ‘nok’ that means ‘bird’ in Thai, a name chosen to represent their values: freedom, air travel, and friendliness. Their friendliness is also apparent in their slogan, “Smiling Across Asia". Their headquarter office is located in Nok Airlines Public Company Limited, 3 Rajanakarn Building 17 Fl. South Sathorn Road, Yannawa, Sathorn Bangkok 10120.History
Nok Air was established on 10 February 2004 under Sky Asia Co., Ltd. and started its operations on 23 July the same year. However, the airline was operating under the name Sky Asia Limited, before changing it in 2006 to Nok Air. The budget carrier flied only domestic routes until 2007, where it began its international service routes with daily flights from Bangkok to Bangalore. Currently, the airline serves the largest number of domestic destinations in Thailand with 24 routes. Since 20 June 2013, Nok Air’s share has been traded in the Stock Exchange of Thailand with the name Nok Airlines Public Company Limited, and trading symbol NOK. As of January 2019, the biggest share owner is Mr.Nuttapol Jurangkool at 23.77% followed by Thai Airways International PLC at 21.80%.Flight Attendant
Fleet
| Type | Quantity |
|---|---|
| Boeing 737-800 | 14 |
| Bombardier Dash 8 Q400 NextGen | 8 |
Call Center
If you have questions for the airline or are facing issues during your flight such as lost baggage or delayed flights, you can contact the airline. You are able to contact Nok Air through various channels, such as the social medias, call center, and the head/representative office. The address of the head office is Nok Airlines Public Company Limited, 3 Rajanakarn Building 17 Fl. South Sathorn Road, Yannawa, Sathorn Bangkok 10120. As for the China Representative Office, it can be found in the Rm 1009A Main Tower, GuangDong International Building, No.339 Huan Shi Road, Yue Xiu District, Guang Zhou, Huang Dong province, PRC.| Country | Phone |
|---|---|
| Thailand | (+66) 1318 |
Live Chat
Nok Air customer service does not support live chat.Strutture e Servizi
Nok AirBaggage
Cabin Baggage
The airline provides cabin and hold baggage allowance for the passengers, although it depends on the ticket fare of the passenger. For the hand baggage allowance, it depends on the aircraft used on the route. For flights operating on Boeing 737, the baggage size should not be more than 56 x 36 x 23cm. For flights operating using ATR/Q400, the cabin baggage size should be under 50 x 36 x 23cm. Each passenger is only allowed to bring one baggage to the cabin of the aircraft following the baggage size policy, and not weigh more than 7kg. Item that does not fit in the cabin storage compartment or under the seat in front of you, or overweight, shall not be brought onboard and be stored in the cargo.Checked Baggage
As for the checked baggage allowance, it depends on the ticket type used on the flight. Passengers on the Nok Lite ticket does not get free checked baggage allowance, while passengers on Nok X-tra and Nok MAX Ticket gets 20kg checked baggage allowance.| Fare Type | Baggage Weight Allowance | |
|---|---|---|
| Nok Lite Ticket | 0kg | |
| Nok X-tra & Nok MAX Ticket - Domestic flight | 20kg | |
| Nok X-tra & Nok MAX Ticket - Domestic connecting to international flight | 20kg | |
| Nok X-tra & Nok MAX Ticket - International flight | 20kg |
Excess Baggage
If you plan to bring more baggage than the allowance weight, you can purchase extra baggage allowance on their website. The purchase should be made at least 24 hours prior to the departure through the website or the call center, and you can check the additional cost for the allowance here For a complete guide on the restricted or prohibited goods during the flight, such as liquid, alcohol, batteries, stove, etc., click here. If you plan to bring your pet(s) with you, the airline offers pet carriage service and you can read the full information and policy here Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline or check the airline’s official page for the cabin baggage allowance here or here for the checked baggage allowance.Seat
Economy Class
Passengers flying with Nok Air can choose where they want to sit during the flight from 90 days to 4 hours prior to the scheduled departure time. The standard legroom for the seats is 28" - 31". On Bombardier, there are only Nok Happy Seat while on the Boeing aircraft there are two seat types: Nok Happy Seat and Nok Premium Seat. The Nok Premium Seats are in the front row, in the emergency exit rows (30-35 and 44-45) with additional conveniences and services from the airline such as priority check-in, boarding and baggage, along with hot tea or coffee on board. The extra comfort and conveniences will be added with extra fee.
Inflight Comfort
Inflight Free Snack
During flights with Nok Air free snack/beverage is not available. Meal Order
Inflight meal is not available to order with Nok Air. Privilege Program
Nok Air has a privilege program for their customers, and further information on it can be accessed here.Check-in
Nok Air
Nok Air provides a variety of check-in options to make any trip of you become a seamless travelling experience. Find the best of check-in choice to fit your lifestyle.
1. Airport Check-in.
2. Mobile Check-in.
3. Web Check-in
Note : All information can changes at anytime without prior notice, click here.
| Airport Check-in | Mobile Check-in | Web Check-in | ||
|---|---|---|---|---|
| Recommend for | Those who travel with kids or travel to international destination | Those who wish to save time at airport, skip the queues, and walk straight to the gate | Those who wish save time at airport, skip the queues, and walk straight to the gate | |
| Availability before flight | Domestic Flight: - Open 2 hour - Close 45 minute prior to the departure | Domestic Flight: - Open 24 hour - Close 45 minute prior to the departure | Domestic Flight: - Open 24 hour - Close 1 hour prior to the departure | |
| International Flight: - Open 3 hour - Close 1 hour prior to the departure | International Flight: Not available | International Flight: Not available | ||
| Loaded baggage | Load at check-in counter | Load at "Mobile | Web Check-in" counter | |
| Advance seat selection | Not applicable | Available at check-in screen | Available before and between check-in | |
| How to get boarding pass | At check-in counter | In “My Bookings" screen | Print from website | |
| Passenger ready at the gate for boarding | 40 minutes prior to the departure | |||
| Boarding gate closes | 10 minutes prior to the departure | |||
| How to use | Don Mueang Domestic Flight : Terminal 2, 3rd floor | Download application and go to “Check-in"Row 14-15 | Go to Web Check-in" page | |
| International Flight :Terminal 1, 3rd floorRow 7 |
Web check-in
Web check-in is available from 24 hours to 1 hour before the scheduled departure time. If you buy your ticket less than 24 hours prior to the flight departure time, you can check in half an hour (30 minutes) after your reservation is made. You will be able to choose the seat on the website while checking in.Airport check-in
Another option is to check in directly at the airport. The airline provides a complete information on where the check in counters for all the airport they from that you can read here Most check in counters opens 2 hours to 60 minutes before the scheduled departure time.Kiosk Check-in
Nok Air does not provide kiosk check in services for the passengers.App Check-in
Passengers can check in using the mobile app on your online Android or iOS gadget. Mobile check-in is available 24 hours to 45 minutes prior to the scheduled departure time. The boarding pass will be downloaded and saved to your gallery so you don’t have to be connected to the internet the whole time.Termini e Condizioni
Nok AirTo read the full terms and conditions of carriage of Nok Air, click here.
