Malindo Air

Introduction

Malindo Air (OD) is a full flight airline flying to domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and maximum dimension of 56 cm x 23 cm x 36 cm (L x W x H). The passengers flying international route with Malindo Air will get free checked baggage allowance of 20 kg, while the domestic flight passengers is provided with 20 kg. Check in time at the airport starts from 180 minutes prior to the scheduled flight departure time. Check in online is possible for flights on Malindo Air official website page. It can be processed 2 days prior to scheduled departure time.

How to Book

1. Visit Airpaz site, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Process payment through the selected payment method. 6. Find your Malindo Air flight e-ticket in the My Booking page, or in your registered email.

How to Pay

The payment for your Malindo Air ticket booking on Airpaz can be made via bank credit card, PayPal, bank transfer, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

Company Profile

Malindo Air (IATA Code: OD; ICAO Code: MXD) is the result of a cooperation between Malaysia’s National Aerospace and Defence Industries and Indonesia’s Lion Air. Hence, the name Malindo from Malaysia and Indonesia. It operates from Kuala Lumpur International Airport (KLIA) and the Sultan Abdul Aziz Shah Airport (Subang Airport, Subang SkyPark, or LTSAAS). Starting with domestic flights, it is currently operating 40 routes to domestic Malaysian and international destinations, such as Indonesia, Bangladesh, Thailand, Australia, India, Nepal, Sri Lanka, Singapore, and Pakistan. Considering the fact that the airline offers low, competitive fare while also giving premium in-flight services, Malindo Air counts as a hybrid airline. The airline has received, 2 years in a row in 2017 and 2018, APEX Four Star Major Regional Airlines. It also has been awarded as Malaysia Best Employer Brand Awards 2018, TOP Recognition - Malaysia SME® Preferred Airline Partner, CAPA’s 2016 Asia Pacific Regional Airline of the Year and Airline of the Year (Passenger) at the KLIA Awards 2014. Currently, their offices are spread across Malaysia and international flight destination cities such as Kochi, Lahore, Chittagong, Brisbane, Bengaluru, Islamabad, Yangon, and Trivandrum. In Kuala Lumpur, their office address is at the Leval 1, Unit 24 Departure Hall, KL City Air Terminal, KL Sentral Station. Other office addresses can be seen on their official website.

History

Malindo Air was established as a joint venture in 2012 by the National Aerospace and Defence Industries of Malaysia and Indonesia’s Lion Air which is the reason why it is named Malindo – from Malaysia and Indonesia. Its first flight was in March 22nd 2013, from its base in Kuala Lumpur to Kota Kinabalu, Sabah, Malaysia. From there on, the airline expanded to offering international flights to countries in the region such as Thailand, India, Bangladesh, Sri Lanka, Nepal, Singapore, Australia and Pakistan. Its first international flight was only a few months after its inaugural flight, on 28 August 2013 to Dhaka, Bangladesh. In 2014, the airline announced its new flight route in 2015: Kuala Lumpur to Visakhapatnam, India, making it the only carrier to fly directly there. The same year, it also started a new route from Ipoh to Singapore, followed by Penang to Trichy. An inflight service upgrade was also done with the addition of Malindo WiFi and Malindo Mobile, as an enhancement of the B737-900ER fleet.

Flight Attendant

For the uniform, Malindo Air combines details from various cultures in the Southeast Asia. The white kebaya top takes inspiration from the Central Java traditional clothing. The long, high-slit purple skirt is a combination of motifs from the Sasak Tribe, and Kain Songket.

Fleet

Malindo Air provides different aircraft for different routes, where ATR has only one seat class while Boeing serves both Economy and Business classes.

Type	Quantity
ATR 72-600	14
Boeing 737-800	20
Boeing 737-900ER	6

Call Center

If you have any question for the airline or are facing issues during your flight such as lost baggage or delayed flights, you can directly contact the airline. One of the ways to contact the airline is by sending an email to customer_care@malindoair.com. The Malindo Air customer service call center can be contacted on one of the following phone numbers :

Country	Phone
India	(+91) 11 41714850
Malaysia	+603 - 7841 5388

Live Chat

Malindo Air customer service does not provide live chat.

Baggage

Web Check-in

Online check-in for Malindo Air can be accessed on their website here. However, there are some conditions: - The check in time from the website is from 48 to 4 hours before the flight’s departure. - No changes in itinerary is allowed after checking in - Passengers travelling to Perth has to go to the counter again for VISA verification. - Passengers travelling to Perth and Bangkok are subject to VISA implication, so if there is any error during web check-in, please check if your Passport details are updated. - Web check-in is not available for passengers travelling to Taipei, Sanya, Wuhan, Singapore, and airports in India. Passengers travelling to those destinations have to check-in at the counter. - Flights starting with flight number OD9xxx are also not allowed to check-in using the website.

Airport Check-in

Check-in counters for Malindo Air opens 3 hours and closes 1 hour before the scheduled departure time. You are advised to check in at least half an hour before the check in and baggage drop counter at the airport closes.

Airport	Check-in Time
Kuala Lumpur International Airport (KLIA)	Counter closes 1 hour (60 minutes) before scheduled departure time, and boarding gate closes 20 minutes before flight
Subang Skypark Airport	Counter opens 3 hours before the scheduled departure time, and closes 30 minutes before departure. Boarding gate closes 10 minutes before flight departs

You are advised to check-in at least 1 hour before the flight, as there may be formalities need to be done at the airport. The airline may change this information without prior notification.

Kiosk Check-in

Passengers flying with Malindo from the Kuala Lumpur International Airport (KLIA) can check-in using the self check-in kiosk at the airport from 24 hours to 75 minutes before the scheduled departure time.

App Check-in

It is possible for Malindo Air passengers to check in through the airline’s official mobile (Android/iOS) app. To do so, the passengers should download the Malindo Air mobile application on their handphone. The check in time is 48 hours before the flight departure time.

Fare Rules

Malindo Air Domestic Fare Rules

Category	Economy Promo X/V/T	Economy Y/A/G/W/S/B/H/L/M/N/Q	Business Promo I	Business C/I/D
Changes
Anytime, per ticket charge	Permitted. Charge MYR100 per ticket. Free if reissue to higher cabin. Fare diff applies	Permitted. Charge MYR50 per ticket. Free if reissue to higher cabin. Fare diff applies	Permitted.No Charges. Fare diff applies	Permitted. No Charges. Fare diff applies
Cancel/Refund
Before Departure (fully unutilized ticket)
Anytime	Not permitted. Ticket forfeited	Permitted at a charge of MYR150 per ticket	Not permitted. Ticket forfeited	Permitted at a charge of MYR150 per ticket
After Departure (partially unutilized ticket)
Anytime	Not permitted. Ticket forfeited	Not permitted. Ticket forfeited	Not permitted. Ticket forfeited	Permitted at a charge of MYR200 per ticket
No Show	Not permitted. Ticket forfeited	Not permitted. Ticket forfeited. Not permitted. Ticket forfeited	Permitted at a charge MYR200 per ticket
Go Show	Permitted for travel on earlier flights on the same of departure

Malindo Air International Fare Rules

Category	Economy Promo X/V/T	Economy Y/A/G/W/S/B/H/L/M/N/Q	Business Promo I	Business C/I/D
Changes
Changes
Anytime, per ticket charge	Permitted. Charge MYR200 per ticket. Free if reissue to higher cabin. Fare diff applies	Permitted. Charge MYR100 per ticket. Free if reissue to higher cabin. Fare diff applies	Permitted.No Charges. Fare diff applies	Permitted. No Charges. Fare diff applies
Cancel/Refund
Before Departure (fully unutilized ticket)
Anytime	Not permitted. Ticket forfeited	Permitted at a charge of MYR300 per ticket	Not permitted. Ticket forfeited	Permitted at a charge of MYR300 per ticket
After Departure (partially unutilized ticket)
Anytime	Not permitted. Ticket forfeited	Not permitted. Ticket forfeited	Not permitted. Ticket forfeited	Permitted at a charge of MYR400 per ticket
No Show	Not permitted. Ticket forfeited	Not permitted. Ticket forfeited. Not permitted. Ticket forfeited	Permitted at a charge MYR400 per ticket
Go Show	Permitted for travel on earlier flights on the same of departure
Others		- The most restrictive fare rules applies for the entire journey
		- Charge applies to adult and child and infant accupying a seat. Penalty does not apply to infant without a seat
		- Charge waived for death of passenger or family member. A copy of valid death cerificate issued by A competent medical authority is required
		- In case of No-Show only one fee is to be charged i.e either the no-show fee or the reissue fee whicever is higher and not both
		- Refund charges are now-commisionable
		- Refund is not applicable on the remaining flight coupons if the ticket is utilised out of sequence of if the inbound journey from the point of turnarround has commenced

Disclaimer : The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page for the airline, here click here.