Thai Lion Air

Introduction

Thai Lion Air (SL) is a low cost carrier airline flying to domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and max size of 40 cm X 30 cm X 20 cm (L x W x H). The passengers flying international route with Thai Lion Air will get checked baggage allowance of 20 kg, while the domestic flight passengers is provided with 10 kg. Airport check in time at the airport starts from 180 minutes prior to the scheduled departure time. Online check in is possible for flights with the airline on Thai Lion Air official website page. It can be processed 1 days prior to flight departure time.

How to Book

1. Visit Airpaz website, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact and passenger information on the booking page. 5. Process payment through the selected payment method. 6. Receive your Thai Lion Air flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Thai Lion Air ticket on Airpaz.com can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

Company Profile

Thai Lion Air, the trade name of Thai Lion Mentari Co. Ltd, is a Thai associate company of Indonesia’s Lion Air. The low-cost carrier operates from Bangkok Don Mueang International Airport, serving both Thai domestic and international flight routes. The airline, which operates using the IATA code SL and ICAO code TLM, fly to various destinations in Thailand and cities in other countries such as Jakarta, Bangladesh, and Kathmandu. Since its inaugural flight in 2013, Thai Lion Air has been given various awards, such as the Top 10 People’s Choice Awards Thailand in 2017, and two consecutive Asia’s Top Budget Airlines in 2017 and 2018 by Now Travel Asia Awards. Its head office is located in Don Mueang International Airport, Bangkok, Thailand. In other countries such as Nepal, Vietnam, or Myanmar, the airline also has representative offices, and you can find the addresses on the Call Center section of this page.

Thai Lion Air Office	Address
Head Office	89/46 Vibhavadi Rangsit Road, Sanambin Sub-District, Don Mueang District, Bangkok 10210, Thailand
Airport Office	Room 4313A, 4th floor, Terminal 1 Building, Don Mueang International Airport, 222 Vibhavadi Rangsit Road, Sanambin Sub-District, Don Mueang District, Bangkok 10210, Thailand
Training Center	95/5 Navanakorn 5 Road, Klong Nueng Sub-District, Klong Luang District, Pathumthani 12120, Thailand
Kathmandu Office	Ground Floor, GR Complex, House No. 531 Lazimpat, Kathmandu, Nepal
Hanoi Office	90 Le Duan Street, Cua Nam Ward, Hoan Kiem District, Hanoi
Yangon Office	186, MWEA Tower, Room no. 105, Shwe Dagon Pagoda Road, 11191 Dagon Township, Yangon
Jakarta Office	Lion Air Tower Jl. Gajahmada No.7 Jakarta Pusat 10130
Taiwan Office	11F-5, No.142, Sec. 3, Minquan E. Rd., Songshan Dist., Taipei ,Taiwan
Tokyo Office	1207 Cross Office Uchisaiwai cho, 1-18-6 Nishi Shinbashi, Minayo-ku, Tokyo, 105-0003 Japan

History

Thai Lion Air is the result of an agreement between the Indonesian low-cost carrier, Lion Air, and its partner in Thailand. It was meant to be an extension of the airline in other countries outside Indonesia. The airline, which uses "Freedom to Fly" as a slogan, operated for the first time with a flight from Bangkok to Chiang Mai on December 4 2013. The next day, it started its full service. Not longer than a week later, Thai Lion Air signed an agreement with Malindo Air allowing the airline to serve the Kuala Lumpur International Airport (KLIA) - Bangkok routes. When it started, the airline used the Don Mueang International Airport as their first hub, flying domestic flights to Chiang Mai. It then opened the second hub in the Hat Yai International Airport, adding more routes both in and outside of the TH. In Thailand, the flights are from both Don Mueang and Hat Yai to Chiang Mai International Airport, Hua Hin Airport, and Surat Thani Airport. Internationally, the airline serves routes to two countries: Indonesia and Malaysia. Currently, the airline serves more destinations than before, flying to more cities in Thailand and cities in countries across Asia and Southeast Asia.

Flight Attendant

The flight attendants working with the airline wear uniforms in the signature purple and red batik pattern of the Lion Air Group. The female flight attendants wear a set of blouse and knee length skirt in the Indonesia traditional batik inspired pattern, with a thigh-high slit on the side to allow for more mobility on board the airplane. The male flight attendants’ uniform is a set of crisp white shirt and black pants, paired with a tie in the same pattern.

Fleet

The airline’s fleet is composed of aircrafts from the Boeing 737 family including 737-800, 737-900ER, 737 Max 9, and Airbus A330-300. All of which can be seen below:

Type	Quantity
Boeing B737-800	6
Boeing B737-900ER	2
Boeing 737 MAX 9	3
Airbus A330-900	2

Call Center

There are various ways for you to contact the Thai Lion Air Customer Service, from calling the call center phone numbers, sending email, to visiting their offices. The Thai Lion Air call center can be contacted on one of the following numbers :

Country	Operating Hour	Phone Number	Email
Thailand	24 hours on Monday-Sunday	(+66) 2529 9999	info@lionairthai.com
China	10AM - 6PM on Monday-Friday	-	johnny@lionairchina.com
Singapore	24 hours on Monday-Sunday	(+65) 6589 8300	info@lionairthai.com
Nepal	9.30AM - 5.30PM on Monday-Sunday	+977 1400 5205 or +977 1400 5206	-
Vietnam	8.30AM - 5.30 PM on Monday-Friday, and 8.30AM - 12.00PM on Saturday	+8424 3633 1773 and +8424 3633 1775	-
Myanmar	9AM - 6PM on Monday-Friday, and 9AM-1PM on Saturday	+951 381 606, +951 372 269, +951 374 210, +951 388 779	-
Indonesia	24 hours on Monday-Sunday	+6280 4177 8899, +6221 6379 8000	-
India	9.30AM - 5.30 PM on Monday-Friday, and 9.30AM - 2PM on Saturday	+9111 4359 6437, +9111 4351 5922, +9111 4351 5933

Live Chat

There is no live chat service for passengers of Thai Lion Air.

Baggage

Airplane	Seat Selection	Details
Airbus A330-300	Economy	31" seat pitches, and 19" seat width
Airbus A330-300	Premium Economy	60" seat pitches, and 24.5" seat width

Web Check-in

Passengers can check in online through the official website of Thai Lion Air. To do so, click here to go to the airline’s check-in page. Web check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Thai Lion Air check-in counters 180 minutes prior to the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Thai Lion Air passengers, and can be accessed at the departure airport depending on the availability. For more information on this service, contact the airline. The check in time is 3 hours prior to the scheduled flight departure time.

App Check-in

Check in through the airline’s official mobile (Android/iOS) app is possible. To do so, download the Thai Lion Air mobile application on their mobile phone. The check in time is 24 hours before the scheduled departure time.

Fare Rules

You can make various changes to your booking when necessary, for example when you misspell a name, or need to reschedule your flight. However, there is an extra fee that you need to pay to make the change.

Change in Booking	Details
Change Flight	Possible as long as it’s made maximum 4 hours before the scheduled departure of the original flight, and not changing the flight route. Passenger will be charged with processing fee (750 Baht), and price difference if the price of the new ticket is higher than the original ticket
Name Change	Changing the name of a passenger to different person or name pronunciation is not allowed. Name correction, however, is possible with an additional charge of 750 Baht per person/booking code/time
Cancellation/Refund	Passengers can cancel their flight ticket and apply for a refund within 90 days of their departure

For a complete fare rules for the airline including on delay, liquid baggage, infant, and pregnant passengers, you can read it here.