Luggage services

Definition of luggage
• Articles not to be checked as luggage
• Articles that shall not be transported as checked luggage
• Controlled substances
• Public Notice on the Prohibition of Carrying Liquids, Gels and Aerosols of Domestic Flights
• Restrictions on luggage packing, volume and weight
• Free luggage allowance and overweight luggage charge
• Luggage declared value
• Transport of small animals
• Luggage violating regulation
• Return shipment of luggage
• Luggage delivery
• Undelivered luggage
• Handling of abnormal luggage transportation

Luggage compensation

1. SDA’s liability

A. SDA shall be liable for any delay in, loss of or damage to checked luggage within the period from check-in through delivery.

B. SDA may not be held liable if it proves that it has taken all necessary measures to or tried in vain to take any measure to prevent such delay, loss or damage.

C. SDA shall not be held liable if the loss of or damage to checked luggage is merely caused by natural quality, mass or defect of the luggage itself.

D. SDA shall not be held liable if the items contained in the luggage injuries the passenger or damages the luggage.

If any item contained in a passenger’s luggage inflicts wound to others or causes damage to others’ articles or SDA’s properties, the passenger shall indemnify SDA for any and all losses and all expenses thus incurred.

Online Check-in Service Agreement

In order for passengers to enjoy better-quality and more convenient self-service, Shandong Airlines Co., Ltd (hereinafter referred to as "Shandong Airlines") has made online check-in available for our passengers. Any traveler may conduct check-in on the Shandong Airlines E-ticket website. Before conducting an online check-in, you are advised to read the following terms and conditions of service. You must accept the following terms unconditionally before conducting an online check-in:
1. This service agreement applies to all e-tickets issued by Shandong Airlines, with the exception of transferring tickets for a multi-airline itinerary, tickets with unreserved seats, tickets with code-sharing flights whose carriers are not Shandong Airlines, and tickets for international flights.

1. Eligible Applicants: adults and children. Adults refer to ordinary adults, excluding people applying for special services, such as VIP passengers, disabled or ill passengers, disabled persons, disabled revolutionary veterans, police officers, pregnant women, unescorted senior citizens and travelers requiring special diets. To be eligible for online check-in, children must be accompanied by an adult.

2. Infants and adult passengers with infants cannot conduct online check-in for the time being.

3. Online check-in is now available for domestic flights departing from Beijing, Yantai, and Xiamen, and will be gradually implemented at other airports.

4. Check-in for flights departing on the next day may be conducted online after 1:00PM each day. Online check-in services will become unavailable 2 hours before departure time. Tickets already checked at the airport check-in counter may not be checked-in online again.

5. Passengers must arrive at the security checkpoint 60 minutes prior to the scheduled departure time.

6. Luggage check-in cannot be conducted online. If any passenger who has completed online check-in has any checked luggage, he/she must arrive at the airport at least 90 minutes before departure to conduct luggage check-in at the Shandong Airlines check-in counter of the departing airport. Luggage must comply with provisions on security inspection, and articles including alcoholic beverages, knife and dangerous tools must be checked.

7. The boarding gate of your flight may be temporarily changed. After arriving at the airport, passengers should pay attention to the flight status display panel or consult personnel at Shandong Airlines counter to determine boarding gate.

8. In the event of a flight change, the seat number may be changed accordingly and the arrangements by airline staff shall be respected.

9. The self-printed boarding pass acquired online shall not be effective unless affixed with common seal of the airport authority's security check. Any passenger holding a boarding pass that does not bear the common seal of the airport authority's security check shall be held liable for any subsequent consequence, such as missing the flight.

11 .Air travelers shall follow the provisions and regulations by the responsible government authorities on valid identification required for boarding flights, and ensure the legality and validity of their identification. Travelers shall be held liable for any consequences thereof arising from or caused by problems such as the discrepancy between the identification and his/her real name or invalid certificate.

1. Anyone who poses as a passenger and conducts a faulty online check-in shall be dealt with by the local public security bureau.

2. Under special circumstances, such as flight delay, Shandong Airlines reserves the right to temporarily shut down the online check-in service.

3. In the event of special circumstances, please call the following Shandong Airlines customer service hotline: 96777 (within Shandong province); 0531-96777 or 40060-96777 (outside Shandong).

Shandong Airlines Co., Ltd reserves the right of final interpretation for articles listed in this agreement.

Address: Shandong Airlines Centre, 5746 – East 2nd Ring Road, Jinan, Shandong, PR China.
Post Code : 255014
Website：www.shandongair.com.cn

Shandong Airlines Group Co. Ltd. (SDA) has always had an outstanding reputation in Shandong area, and is a limited-liability air transportation corporation first formed in conjunction by ten large shareholders, including Air China and Shandong Economic Development Investment Co.

On March 12, 1994, SDA was founded with the approval of Civil Aviation Administration of China and Shandong Party Committee and Government with its headquarters in Jinan.
Based on the relations of equity, SDA controls the assets in its subsidiary companies, including Shandong Airlines Co. Ltd., Taikoo (Shandong) Aircraft Engineering Co., Ltd., Shandong International Aviation Training Co. Ltd, Shandong Airlines Rainbow Executive Aircraft Co. Ltd., Shandong Airlines Xiangyu Technology Service Co. Ltd, Shandong Rainbow Aviation Advertising Co. Ltd. and Red Crowned Crane Hotel. The operation model has a primary focus in transportation with several pillars in aviation, maintenance, hospitality services, and advertising.
Shandong Airlines Co., Ltd. (Shandong Airlines), a subsidiary of SDA, is the core concentration. Listed on the B index of the Shenzhen Stock Exchange, Shandong Airlines specializes in air transportation. For more than 10 years, Shandong Airlines has adhered to the philosophy of “uncompromising safety, groundbreaking efficiency, accurate punctuality, and hospitable service”. By 2009, Shandong Airlines has operated a total of 46 aircrafts, including Boeing B737, CRJ and other types; according to the 11th Five-year Plan, Shandong Airlines will have 60 aircrafts by the end of 2010; according to the 12th Five-year Plan, Shandong Airlines will have 100 aircrafts by the end of 2015, with a first step in becoming a large-sized airline! Currently, the company operates more than 110 flight routes. Every week, over 1400 flights fly to over 60 large and medium-sized cities in mainland China, Taipei, Hong Kong, South Korea and Japan with its airline hubs located in Jinan, Qingdao, Yantai, Chongqing, Xiamen and Beijing. Thus, a flight network covering China and surrounding countries is formed.

With over 15 consecutive years of perfect safety record, SDA has been awarded ‘Jinyan Cup’ (‘Golden Wild Goose Award’) and ‘Jinying Cup’ (‘Golden Eagle Award’), the most prestigious award for safety in the industry by Civil Aviation Administration of China for 4 time; has been awarded ‘National Outstanding Organization in Customer Satisfaction’ title and ‘National Outstanding High-quality & Profit-making Enterprise’ title for several times. Rainbow Service Team and Jinan Subsidiary of the Marketing Department were awarded ‘Youth Civilization Organization’ by Central Committee of Communist Youth League and Civil Aviation Administration of China.

Focusing on brand building, SDA put great efforts on brand-oriented services. SDA has kept the best punctuality record for years since 2005 and was recognized as ‘Top 500 Most Valuable Brands in China’ in 2007 and 2008. As a cooperator for the 11th National Games, SDA provided first-class services.

Bearing strong social responsibility in mind, SDA successfully completed several air transportation tasks for Beijing Olympic Games and earthquake reliefs and was awarded ‘Hero Group for Earthquake Relief’ by Shandong Provincial Government. Meanwhile, its Flight Department received the honorary title of ‘Vanguard Worker’ in the reconstruction work after the Sichuan Earthquake by China Federation of Trade Unions, and Qingdao subsidiary of received the honorary title of ‘Outstanding Air Transportation Group for Beijing Olympic Games and Paralympic Games’.

In recent years, SDA met challenges actively and tried to survive and thrive in the cutting-throat market competition with scientific internal reforms and restructuring. With the strategic cooperation with Air China, the profitability of SDA has improved for 4 consecutive years since 2006.
Currently, under the guidance of the Scientific Development Concept, and with a diligent mind for innovation, Shandong Airlines Group is working to continuously improve its core competencies and services. Its development opens the way for a peaceful and harmonious outlook in the years ahead.

In order for passengers to enjoy better-quality and more convenient self-service, Shandong Airlines Co., Ltd (hereinafter referred to as "Shandong Airlines") has made online check-in available for our passengers. Any traveler may conduct check-in on the Shandong Airlines E-ticket website. Before conducting an online check-in, you are advised to read the following terms and conditions of service. You must accept the following terms unconditionally before conducting an online check-in:
1. This service agreement applies to all e-tickets issued by Shandong Airlines, with the exception of transferring tickets for a multi-airline itinerary, tickets with unreserved seats, tickets with code-sharing flights whose carriers are not Shandong Airlines, and tickets for international flights.
2. Eligible Applicants: adults and children. Adults refer to ordinary adults, excluding people applying for special services, such as VIP passengers, disabled or ill passengers, disabled persons, disabled revolutionary veterans, police officers, pregnant women, unescorted senior citizens and travelers requiring special diets. To be eligible for online check-in, children must be accompanied by an adult.
3. Infants and adult passengers with infants cannot conduct online check-in for the time being.
4. Online check-in is now available for domestic flights departing from Beijing, Yantai, and Xiamen, and will be gradually implemented at other airports.
5. Check-in for flights departing on the next day may be conducted online after 1:00PM each day. Online check-in services will become unavailable 2 hours before departure time. Tickets already checked at the airport check-in counter may not be checked-in online again.
6. Passengers must arrive at the security checkpoint 60 minutes prior to the scheduled departure time.
7. Luggage check-in cannot be conducted online. If any passenger who has completed online check-in has any checked luggage, he/she must arrive at the airport at least 90 minutes before departure to conduct luggage check-in at the Shandong Airlines check-in counter of the departing airport. Luggage must comply with provisions on security inspection, and articles including alcoholic beverages, knife and dangerous tools must be checked.
8. The boarding gate of your flight may be temporarily changed. After arriving at the airport, passengers should pay attention to the flight status display panel or consult personnel at Shandong Airlines counter to determine boarding gate.
9. In the event of a flight change, the seat number may be changed accordingly and the arrangements by airline staff shall be respected.
10. The self-printed boarding pass acquired online shall not be effective unless affixed with common seal of the airport authority's security check. Any passenger holding a boarding pass that does not bear the common seal of the airport authority's security check shall be held liable for any subsequent consequence, such as missing the flight.
11 .Air travelers shall follow the provisions and regulations by the responsible government authorities on valid identification required for boarding flights, and ensure the legality and validity of their identification. Travelers shall be held liable for any consequences thereof arising from or caused by problems such as the discrepancy between the identification and his/her real name or invalid certificate.
12. Anyone who poses as a passenger and conducts a faulty online check-in shall be dealt with by the local public security bureau.
13. Under special circumstances, such as flight delay, Shandong Airlines reserves the right to temporarily shut down the online check-in service.
14. In the event of special circumstances, please call the following Shandong Airlines customer service hotline: 96777 (within Shandong province); 0531-96777 or 40060-96777 (outside Shandong).
Shandong Airlines Co., Ltd reserves the right of final interpretation for articles listed in this agreement.

Accompanied by the vigorous development of China Civil Aviation Shandong Airlines - a new star of aviation, becomes the'Latest-beginning, highest-starlingpoint, and fastest-developing'airline in our country, which is constructed in the shortest time.
On the 2nd, March 1994, Shandong Airline was approved to reconstructed through China Civil Aviation Burear, Shandong Provincial Party Committee and provincial government.On 7th May, Provincial Party Committee and government appointed the new leader group, in Novermber SDA begun to operate. Search Live China Flights Schedule.

SDA was invested by twelve shareholders which were appointed by Shandong provincial government, including Shandong Economy Development Investment Corporation, Shandong Provincial Project Committee, Jinan, Qingdao, Yantai and Jining Investment Corporations, Shengli Oil Corporation, Qilu Petro-chemical Corporation, Jinan Steel Group, Laiwu Steel General Factory, Yanzhou Mining Bureau and Jinan high-tech Industry development Zone state-capital operation Co.,Ltd.. Its general headquarters is at JinanYaoqiangInternationalAirport and the air base are at Jinan Yaoqiang and QingdaoLiutingInternationalAirport.

SDA has three branches: Qingdao Helicopter Co., Sanlian Helicopter Co. And SDA Jining Co. SDA establishes unique and economically-efficient managing system and adopts general-president in charge under the lead of board of directors policy on the base of modern company system.

SDA owns a set of high-efficient orgnizations and a group of high-quality professional technicians.Its staff has 800 persons, 85% of them are above-college quality, 80% of them are under 35-year-old and one third of them have been professionally trained in foreign countries. Meanwhile, SDA also emploies dozens of domestic and foreign air experts as consultants.

SDA takes'first-class team, first-class safety, first-class service, first-class facilities, first-class management and first-class effectiveness' as its aim and permits'safety above all, normal flying and excellent service.It makes good use of Shandong's exceptional geography adventage and emancipate the mind, try to advance, base itself upon Shandong, face the whole country and fly to the world.

Main lines:At present,SDA owns seven B737-300 airplane, which are for main lines. The air routes from Jinan and Qingdao to Beijing, Shanghai, Guangzhou, Shenzhen, Kunming, Zhenjing, Beihai, Haikou, Huangshang, XiAn, Wulumuqi, C-hangsha, Nanjing, Zhuhai, Hongzhou and Xiamen and other cities are 58 lines and have 200 flights every week.

Branches line: At present, SDA owns eight luxurious SAAB-340 branch planes and five CRJ-200 branch planes, which are for branch line air transport. The opening air routes from Jinan and Qingdao to antai, Dalian, Nanjing, Zhengzhou, Wuhan, Jingzhou, Shuzhou, Hefei, Huangshan, XiAn, Shenyang and other cities are 54 lines, every week have 60 flights.

Meanwhile, SDA does special planes business: public affairs and commercial affairs and chartering plane business, which need booking 10 days in advance.Common use:SDA's five Qingdao and Sanlian Helicopter co. Afford common aviation business to society, including:extinguishing fire, touring, airphotoing, explording, goods posting, first-aid treating, advertising and flying sowing and so on.Others:SDA carries many kinds of business at the same time relying on air transport.On the base of doing well in air transport, SDA operates four-star class hotel(Crane Hotel), tour agency, industrial company, real estate development, advertisement and other business.Thus they affords more wide-ranging service.