Checked in baggage allowance in Malindo Air depends not only on what class you are boarding, but also the route, and the type of plane. For cabin baggage, however, the only thing that matters is the class of travel.

Business class passengers are allowed to bring two (2) pieces of hand luggage weighing at 10kg max and 1 laptop/hand bag on board; Economy class passengers are allowed to bring one (1) hand luggage weighing max 7kg and 1 laptop/hand bag to the cabin. The dimensions for the air luggage are the same: 40 x 30 x 20cm.

As for the free baggage, it is decided by the destination and aircraft used in that route. Here is a list of the aircraft, destination and air baggage allowance.

If your baggage weighs more than the allowance, there is an extra cost that would be need to be paid for the extra baggage.

For further information on the baggage, you can read it here

There are two ways for passengers to check-in, either using the web check in and by the check-in counter in the airport.

Web Check-In

Online check-in for Malindo Air can be accessed on their website here or click here. However, there are some conditions:

• The check in time from the website is from 48 to 4 hours before the flight’s departure
• No changes in itinerary is allowed after checking in
• Passengers travelling to Perth has to go to the counter again for VISA verification
• Passengers travelling to Perth and Bangkok are subject to VISA implication, so if there is any error during web check-in, please check if your Passport details are updated
• Web check-in is not available for passengers travelling to Taipei, Sanya, Wuhan, Singapore, and airports in India. Passengers travelling to those destinations have to check-in at the counter
• Flights starting with flight number OD9xxx are also not allowed to check-in using the website

Airport Check-In

• Airport check-in for domestic (Malaysia) flights are open 2 hours before the flight
• Airport check-in for international flights are open 3 hours before the flight
• Check-in counters are available at the Kuala Lumpur Intenational Airport (KLIA) Main Terminal Building Level 5 Departure Hall, Row E.

Customer Service Contact Numbers

Malaysia
+603 - 7841 5388
Operating Hours: 8am - 10pm (GMT+8)
Monday to Sunday
Email: customer_care@malindoair.com

Singapore

(+65) 6339 1922
Operating Hours: 8am - 10pm (GMT+8)
Monday to Sunday

Australia

+61 280 730 133
General Enquiries Email: customercare.au@malindoair.com
Group Enquiries Email: groups.au@malindoair.com
Operating Hours: Mon to Fri : 0900 - 1700 hrs (AWST & AEST)
Saturday/Sunday & Public Holiday : Closed

New Zealand

0800 002 922
General Enquiries Email: malindoair@airlinerepservices.co.nz
Group Enquiries Email: malindoair@airlinerepservices.co.nz
Operating Hours: Mon to Fri : 0900 - 1700 hrs (NZ Time)
Saturday/Sunday & Public Holiday : Closed

India

(+91) 11 43596437,
(+91) 11 43515922,
(+91) 11 43515933
General Enquiries Email: info_india@malindoair.com
Operating Hours: Monday to Friday: 9.30am - 5.30pm
Saturday: 9.30am - 2pm
Sunday: Closed

KLIA Baggage Services

+6010 288 8741
+6010-401-0938
+6010-401-0936
Baggage Call Centre : Daily 8am - 10pm
Email: baggage@malindoair.com
Baggage Operations : 24 hours

Malindo Business Class

+603 - 7841 5353
Operating Hours: 8am - 10pm (GMT+8)
Monday to Sunday
Refund/Payment Issues
+6010-4020860 OR +6010-4020861
OR +6010-4020862
Operating Hours: 8am - 10pm (GMT+8)
Monday to Sunday

Malindo Air Domestic Fare Rules

Malindo Air International Fare Rules

Note: The implementation date of the revision of fare rules is 10 November 2016 and subject to changes without prior notice

Malindo Air Flights Schedule

Malindo Air Company History

Malindo Air is an airline of joint venture between National Aerospace and Defence Industries (NADI) Malaysia 51% and Lion Air Indonesia for 49% with the airlines name is derived from the names of Malaysia and Indonesia.

On 22 March 2013, the airlines inaugural flights begun operations on 22 March 2013 with airline base /Main hub in Kuala Lumpur International Airport.
As of January 2015, Malindo Air currently flies to: Malaysia, Perth, Australia, Bangladesh, China, India, Indonesia, Nepal, Saudi Arabia, Singapore, Sri Lanka, Thailand, Vietnam.
On December 2014, Malindo Air announces first new flight for 2015 and made Malindo Air as the only carrier to fly direct to Visakhapatnam, India from Kuala Lumpur. Also, Malindo Air enhances Kota Bharu and Melaka routes.
On July 2015, Malindo Air starts new route from Ipoh to Singapore
On August 2015, Malindo Air launches Penang - Trichy services
On September 2015, Malindo Air has announced new double capacity from its main hub KLIA2 to Bali and Jakarta. Also Malindo Air strengthens Penang Hub with Direct flights to Singapore and Flies to Amritsar, India.
On september 2015, Malindo Air officially announces a new connection between Penang and Singapore via daily flights.
On End of 2015, Malindo Air has opened bookings for its new services between Kuala Lumpur and Colombo, between Kuala Lumpur and Ho Chi Minh City.
26 January 2016, Lion Group plans to rebrand Malindo Air to Batik Air Malaysia

No Free Food and Beverages

Malindo Air (IATA Code: OD; ICAO Code: MXD) is the result of a cooperation between Malaysia’s National Aerospace and Defence Industries and Indonesia’s Lion Air. Hence, the name Malindo from Malaysia and Indonesia. It operates from Kuala Lumpur International Airport (KLIA) and the Sultan Abdul Aziz Shah Airport (Subang Airport, Subang SkyPark, or LTSAAS).

Starting with domestic flights, it is currently operating 40 routes to domestic Malaysian and international destinations, such as Indonesia, Bangladesh, Thailand, Australia, India, Nepal, Sri Lanka, Singapore, and Pakistan.

Considering the fact that the airline offers low, competitive fare while also giving premium in-flight services, Malindo Air counts as a hybrid airline.

The airline has received, 2 years in a row in 2017 and 2018, APEX Four Star Major Regional Airlines. It also has been awarded as Malaysia Best Employer Brand Awards 2018, TOP Recognition - Malaysia SME® Preferred Airline Partner, CAPA’s 2016 Asia Pacific Regional Airline of the Year and Airline of the Year (Passenger) at the KLIA Awards 2014.

Currently, their offices are spread across Malaysia and international flight destination cities such as Kochi, Lahore, Chittagong, Brisbane, Bengaluru, Islamabad, Yangon, and Trivandrum. In Kuala Lumpur, their office address is at the Leval 1, Unit 24 Departure Hall, KL City Air Terminal, KL Sentral Station. Other office addresses can be seen on their official website, here

Malindo Air Airport Terminal

Important Notes: Effective 15 March 2016
All Malindo Air flights will depart and arrive from Kuala Lumpur International Airport Main Terminal Building (KLIA)
Operations from Lapangan Terbang Sultan Abdul Aziz Shah (Skypark Terminal, Subang) will not be affected by this relocation

Information of terms and condition of Malindo Air click here

For the uniform, Malindo Air combines details from various cultures in the Southeast Asia. The white kebaya top takes inspiration from the Central Java traditional clothing. The long, high-slit purple skirt is a combination of motifs from the Sasak Tribe, and Kain Songket.

Malindo Air provides different aircraft for different routes, where ATR has only one seat class while Boeing serves both Economy and Business classes.

There are two different seats in the flight, the Economy and Business class seats. The Economy class seats have 32 inches pitch, while the Business class seats have 45 inches pitch.