Checked in baggage allowance in Malindo Air depends not only on what class you are boarding, but also the route, and the type of plane. For cabin baggage, however, the only thing that matters is the class of travel.

Business class passengers are allowed to bring two (2) pieces of hand luggage weighing at 10kg max and 1 laptop/hand bag on board; Economy class passengers are allowed to bring one (1) hand luggage weighing max 7kg and 1 laptop/hand bag to the cabin. The dimensions for the air luggage are the same: 40 x 30 x 20cm.

As for the free baggage, it is decided by the destination and aircraft used in that route. Here is a list of the aircraft, destination and air baggage allowance.

If your baggage weighs more than the allowance, there is an extra cost that would be need to be paid for the extra baggage.

Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline or read the further information here

There are two ways for passengers to check-in, either using the web check in and by the check-in counter in the airport.

Web Check-In

Online check-in for Malindo Air can be accessed on their website here. However, there are some conditions:
- The check in time from the website is from 48 to 4 hours before the flight’s departure
- No changes in itinerary is allowed after checking in
- Passengers travelling to Perth has to go to the counter again for VISA verification
- Passengers travelling to Perth and Bangkok are subject to VISA implication, so if there is any error during web check-in, please check if your Passport details are updated
- Web check-in is not available for passengers travelling to Taipei, Sanya, Wuhan, Singapore, and airports in India. Passengers travelling to those destinations have to check-in at the counter
- Flights starting with flight number OD9xxx are also not allowed to check-in using the website

Airport Check-In

You are advised to check-in at least 1 hour before the flight, as there may be formalities need to be done at the airport. The airline may change this information without prior notification.

Kiosk Check-In
Passengers flying with Malindo from the Kuala Lumpur International Airport (KLIA) can check-in using the self check-in kiosk at the airport from 24 hours to 75 minutes before the scheduled departure time.

Customer Service Contact Numbers

Malaysia
+603 - 7841 5388
Operating Hours: 8am - 10pm (GMT+8)
Monday to Sunday
Email: customer_care@malindoair.com

Singapore
(+65) 6339 1922
Operating Hours: 8am - 10pm (GMT+8)
Monday to Sunday

Australia
+61 280 730 133
General Enquiries Email: customercare.au@malindoair.com
Group Enquiries Email: groups.au@malindoair.com
Operating Hours: Mon to Fri : 0900 - 1700 hrs (AWST & AEST)
Saturday/Sunday & Public Holiday : Closed

New Zealand
0800 002 922
General Enquiries Email: malindoair@airlinerepservices.co.nz
Group Enquiries Email: malindoair@airlinerepservices.co.nz
Operating Hours: Mon to Fri : 0900 - 1700 hrs (NZ Time)
Saturday/Sunday & Public Holiday : Closed

India
(+91) 11 43596437,
(+91) 11 43515922,
(+91) 11 43515933
General Enquiries Email: info_india@malindoair.com
Operating Hours: Monday to Friday: 9.30am - 5.30pm
Saturday: 9.30am - 2pm
Sunday: Closed

KLIA Baggage Services
+6010 288 8741
+6010-401-0938
+6010-401-0936
Baggage Call Centre : Daily 8am - 10pm
Email: baggage@malindoair.com
Baggage Operations : 24 hours

Malindo Business Class
+603 - 7841 5353
Operating Hours: 8am - 10pm (GMT+8)
Monday to Sunday

Refund/Payment Issues
+6010-4020860 OR +6010-4020861
OR +6010-4020862
Operating Hours: 8am - 10pm (GMT+8)
Monday to Sunday

Malindo Air Domestic Fare Rules

Malindo Air International Fare Rules

Note: The implementation date of the revision of fare rules is 10 November 2016 and subject to changes without prior notice

For the Malindo Air flight schedule, you can check here

Malindo Air was established as a joint venture in 2012 by the National Aerospace and Defence Industries of Malaysia and Indonesia’s Lion Air which is the reason why it is named Malindo – from Malaysia and Indonesia. Its first flight was in March 22nd 2013, from its base in Kuala Lumpur to Kota Kinabalu, Sabah, Malaysia.
From there on, the airline expanded to offering international flights to countries in the region such as Thailand, India, Bangladesh, Sri Lanka, Nepal, Singapore, Australia and Pakistan. Its first international flight was only a few months after its inaugural flight, on 28 August 2013 to Dhaka, Bangladesh.

In 2014, the airline announced its new flight route in 2015: Kuala Lumpur to Visakhapatnam, India, making it the only carrier to fly directly there. The same year, it also started a new route from Ipoh to Singapore, followed by Penang to Trichy.

An inflight service upgrade was also done with the addition of Malindo WiFi and Malindo Mobile, as an enhancement of the B737-900ER fleet.

Malindo Air provides various comforts from meal to internet connectivity for passengers who fly with them. While the meals and beverages are not free, they are available to be purchased on board in flight.

Boeing Operated Routes

ATR Operated Routes

For passengers who have special dietary restrictions, you can pre-order meals at least 24 hours before the flight by contacting the Call Center or the Ticketing Office. To do this, mention your preferred meal’s code – you can check the list below.

The internet connection that is provided on board are from two types of connection: Malindo WiFi and Malindo Mobile. The Malindo WiFi service can be bought on board using either a credit or debit card. The passenger only has to login and buy a session to use the service. For Malindo Mobile, the passenger will be charged by the international roaming tariffs.

Malindo Air (IATA Code: OD; ICAO Code: MXD) is the result of a cooperation between Malaysia’s National Aerospace and Defence Industries and Indonesia’s Lion Air. Hence, the name Malindo from Malaysia and Indonesia. It operates from Kuala Lumpur International Airport (KLIA) and the Sultan Abdul Aziz Shah Airport (Subang Airport, Subang SkyPark, or LTSAAS).

Starting with domestic flights, it is currently operating 40 routes to domestic Malaysian and international destinations, such as Indonesia, Bangladesh, Thailand, Australia, India, Nepal, Sri Lanka, Singapore, and Pakistan.

Considering the fact that the airline offers low, competitive fare while also giving premium in-flight services, Malindo Air counts as a hybrid airline.

The airline has received, 2 years in a row in 2017 and 2018, APEX Four Star Major Regional Airlines. It also has been awarded as Malaysia Best Employer Brand Awards 2018, TOP Recognition - Malaysia SME® Preferred Airline Partner, CAPA’s 2016 Asia Pacific Regional Airline of the Year and Airline of the Year (Passenger) at the KLIA Awards 2014.

Currently, their offices are spread across Malaysia and international flight destination cities such as Kochi, Lahore, Chittagong, Brisbane, Bengaluru, Islamabad, Yangon, and Trivandrum. In Kuala Lumpur, their office address is at the Leval 1, Unit 24 Departure Hall, KL City Air Terminal, KL Sentral Station. Other office addresses can be seen on their official website, here

IMPORTANT

Effective 1st of May 2019, Lion Grup relocate operations of its international flight to Terminal 2F at Soekarno Hatta International Airport (CGK). Please arrive at the airport at least 3 hours before Your flight's departure. We sincerely apologize for any inconvenience this may cause. Further information please contact Malindo Air Call Center here. Thank You

General Condition of Carriage for Passengers and Baggage of Malindo Air can be read here

For the uniform, Malindo Air combines details from various cultures in the Southeast Asia. The white kebaya top takes inspiration from the Central Java traditional clothing. The long, high-slit purple skirt is a combination of motifs from the Sasak Tribe, and Kain Songket.

Malindo Air provides different aircraft for different routes, where ATR has only one seat class while Boeing serves both Economy and Business classes.

There are two different seats in the flight, the Economy and Business class seats. The Economy class seats have 32 inches pitch, while the Business class seats have 45 inches pitch.