Norwegian Air Shuttle

Company Profile

Norwegian Air Shuttle, trading as Norwegian, is the biggest airline in Norway, and the third largest in the European market behind EasyJet and Ryanair. It operates using the ICAO code NAZ, and IATA code DY. It serves both domestic Scandinavia and Norway, Europe and international routes with destinations such as Copenhagen, Helsinki, London, and the Canary Islands from various airport bases such as London-Gatwick, Oslo-Gardermoen, and Paris-Charles de Gaulle. Norwegian’s head office is located at the Diamanten, Fornebu in Norway. The airline has achieved various awards and achievements, including Best Value for Money by Skyscanner in 2014, and Europe’s Best Low-Cost Airline by Skytrax World Airline Awards in 2016, 2017, and 2018. In 2018, Norwegian was also awarded Four-star Rating by Skytrax.

History

The airline was founded on January 22 1993, taking over the regional airline services in Western Norway previously done by the Busy Bee for Braathens. Although it started as a subsidiary, it started operating on a contract directly with Braathens after Busy Bee’s bankruptcy. It started operating from Bergen Airport to various destinations such as Flesland and Kvernberget. In 1994, the airline began a service from Bergen to Alesund Airport, and flew 50 flights every day. However, the contract between Norwegian Air Shuttle (NAS) was terminated in 2002, when Scandinavian Airlines System (SAS) purchased Braathens. Since then, NAS started operating as a budget carrier serving domestic routes under the brand name Norwegian. On 24 April 2007, NAS announced that it bought the Swedish low-cost airline FlyNordic from Finnair PLC, making it the biggest low-cost airline in Scandinavia. As a payment, Finnair received 5% share stake in the airline. In 2010, the airline started operating from Oslo-Gardermoen and Stockholm to Helsinki-Vantaa airport. It introduced more domestic routes to destinations in Scandinavia such as Oulu Airport and Rovaniemi Airport on March 2011, and announced nine international destinations on May in the same year. Norwegian announced a new base at London Gatwick airport to open in the spring of 2013 operating new international routes to Spain, Portugal, Italy, France, and Croatia along with flights to Scandinavian cities. The airline expanded its wings to the United States in 2013 as it started serving the Chicago/Rockford International Airport and General Mitchell Airport to Mexico and the Caribbean as a charter airline for Apple Vacations and Funjet Vacations.

Flight Attendant

Norwegian Air Shuttle flight attendants, both male and female, wear a matching blue uniform. The male cabin crew wears checked blazer paired with a crisp white shirt, blue pants and a matching tie. As for the female flight attendants, their uniform consists of dress, and blouse all in the blue used in the male flight attendant uniforms. They also wear a pair of red gloves, blue hat with a red rim, and a light-colored scarf around their neck.

Fleet

While Norwegian and its subsidiaries operate using 163 aircrafts, the Norwegian Air Shuttle operates using 58 aircrafts listed below.

Call Center

If you have inquiry for the airline or are facing difficulties during your flight such as lost baggage or delayed flights, you can directly contact the airline The Norwegian Air Shuttle call center can be contacted on one of the following numbers :

Live Chat

Another way is to go to their live chat page here.

Web Check-in

Another alternative is to go to their My Travels page here and check yourself in on their official site.

Airport Check-in

However, there are some circumstances where you need to check in directly at the airport. This includes if you need special assistance, or if you travel with weapons, musical instruments, or pets. If you are an unaccompanied minor, you will also have to check in directly at the airport check-in counter. This service operates in specific time which you can see below: Passengers who are travelling with animals, weapons, or musical instruments along with passengers who may need special assistance, or an unaccompanied minor must check-in at the airport counter at least 1 hour before the scheduled departure time.

Kiosk Check-in

Norwegian Air Shuttle allows kiosk check-in services for the passengers, which can be accessed at the departure airport according to the availability. For more information on this service, contact the airline. The check in time is 3 hours prior to the departure time.

App Check-in

Another option is to install the Norwegian mobile app on your gadget. The app is equipped with a check in feature, where you can just click and have your boarding pass ready.

Baggage

Introduction

Norwegian Air Shuttle (DY) is a low cost carrier airline operating domestic & international routes. Norwegian Air Shuttle does not give the passengers with cabin baggage allowance. Free checked baggage allowance is not included in the flight Airport check in time at the airport starts from 180 minutes prior to the scheduled flight departure time. Check in online is possible for flight with the airline on Norwegian Air Shuttle official website. It can be done 1 days before scheduled departure time.

How to Book

1. Visit Airpaz site, or open the Airpaz application (Android/iOS) on your gadget. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Complete your payment through the selected payment method. 6. Receive your Norwegian Air Shuttle flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

The payment for your Norwegian Air Shuttle ticket booking on Airpaz can be processed via bank PayPal, bank transfer, credit card, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.

Fare Rules

Norwegian Air offers various types of fares. But none of them are named in the more common Economy class, Business class, or First class fares and instead named LowFare, LowFare+, Flex, Premium, and PremiumFlex. Different type of fares are equipped with different types of convenience and comfort, which you can see below. All flights excluding long haul (to/from US, Canada, Thailand, Argentina and Singapore except flights between US/Canada and Caribbean) Flights to/from US, Canada, Thailand, Argentina and Singapore except flights between US/Canada and Caribbean) You can change details of your flight such as the name of passengers, date and time of departure, and destination up to 30 minutes before the scheduled departure time. You can reschedule, and change name or date from their website on this link, calling their Call Center, or at the airport counter. For changes to bookings made by phone and at the airport, there is a service charge of 25€ on top of the change fee. With the airline, you can change flight and change name if necessary, although there may also be extra charges depending on the kind of change you want, and the fare and route that you take. If you decide to cancel your flight ticket, the cancellation policy of Norwegian Air is separated into two: If your flight happened to be delayed or cancelled by the airline, you can claim for compensation. For more information on delayed flights, click here and for the complete info on flight cancellation, click here If your baggage is delayed, click here to read the steps to get your baggage back. If your baggage is damaged during transport, the airline has a guide that you can read here The lost and found counter at the airport can help you find your lost item.