EasyJet SA (DS)
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All passengers flying with EasyJet get ONE cabin bag allowance that has no weight limit, as long as the passenger can lift it to the overhead compartment by themselves. However, you also have to be careful since there is only room for up to 70 cabin baggages for every flight. The rules also include the maximum measurement of the bag/suitcase: 56x45x25cm including the handles and wheels. If the luggage intended to be put in the cabin don’t fit, it will be put in hold and can be collected from the baggage carousel in the arrival terminal.
Since they also check the bag sizes before boarding, make sure that your bag/suitcase/carry on luggage size is not bigger than the allowance mentioned before. If your bag is bigger,it will be checked in for an extra charge.
Flexi, Upfront, and Extra Legroom passengers can bring a cabin baggage plus handbag or laptop bag in maximum size 45x36x20cm that can fit under the seat in front of you. EasyJet Plus cardholders can also bring a hand luggage and handbag on board.
If the cabin baggage allowance is not enough, you can also purchase hold baggage allowance to add baggage. All passengers including children and infants can buy up to three extra luggage that weigh 32kg each at max. The extra baggage cost varies according to the weight and flight route, which will be determined when you make the purchase either online or at the airport. The hold luggage allowance cost estimation and other details can be seen below.
|Category||Online Purchase||Airport Purchase||Detail|
|Cabin Bag||Free||Free||56x45x25cm, no weight limit but must be able to be lifted by the passenger to the overhead compartment. Bag larger than this will be charged with hold bag fee|
|Hold luggage - up to 15kg||£8.99-£32.99||-||Available for purchase online only|
|Hold luggage - up to 23kg||£12.99-£36.99||£40 at the bag drop desk; £50 at the boarding gate||Fee varies depending on route selected|
|Additional weight for pre-booked hold luggage||£12 per 3kg||-||Available for purchase online only during or after booking. For 15kg hold bag you can add up to 27kg post booking, for 23kg luggage you can add maximum 9kg|
|Excess weight fee||-||£12||For items weighing more than pre-booked weight, with maximum weight per hold baggage is 32kg|
|Small sports equipment||£37||£47||Items up to 20kg|
|Large sports equipment||£45||£55||Items up to 32kg|
However, there are item limitation rules that applies to all baggages brought on the flight both in the cabin and the hold. Some items such as liquids, aerosols, gels, drinks, and cigarettes are classed as restricted items that follow additional rules.
For liquids, aerosols, and gel items such as makeup and perfume, the rule is to put it in a container of 100ml or less and inside a transparent, resealable 20cm x 20cm bag. Each passenger has 1,000ml fluid hand baggage allowance to bring to the cabin baggage.
However, the 100ml liquid limit does not apply to baby milk and sterilised water for babies although it still applies for baby food. Passenger travelling with baby can bring baby food, milk and sterilised water in their cabin bag as long as the total amount is not more than 1 litre, and placed inside resealable plastic bag no bigger than 20x20cm.
Passengers are allowed to bring some sharp objects such as tweezers, scissors with rounded ends, and knives/blades less than 6cm long. Razor blades are also allowed in the cabin if they are set in plastic.
For a more complete dangerous goods restrictions, click here
EasyJet offers three different ways to check-in; at the check in booth in the airport, through their website, or their mobile app.
To do web check in, go to the check in page on their website here. However since your boarding pass will be downloaded as pdf, you have to print it out. The airport security team cannot scan your boarding pass on your mobile device if it’s in the form of pdf.
For a no-hassle check in, you can download the EasyJet mobile app on both your iOS and Android gadget. This will allow you not to print out the boarding pass, and instead download it to your gadget. It will be saved offline, so you don’t have to worry about Wi-Fi or roaming charges if you’re flying abroad. Once you save it, you can scan it at the Bag Drop desk, Security checkpoints, and the gate.
You can use the mobile app to check in on all airports where EasyJet flights depart, except at Belgrade, La Rochelle, Oslo, Agadir, Essaouira, Hurghada, Marrakech, Pristina, Izmir, Antalya, Bodrum, and Dalaman.
The time for online and mobile check-in 30 days to 2 hours before your flight departs. But if you have any difficulty, you can check-in at the airport between 2 hours to 40 minutes before departure.
There are various ways to contact EasyJet Customer Service, from the Live Chat feature in their website, to online form and through the Call Center. However, both the Live Chat and Call Center are only open from 8AM-8PM local time, depending where you contact them from.
For passengers who want to use the Live Chat and e-Form, you can visit their website here
However if the issue you need help with is an urgent matter, it will be better to call them.
|United Kingdom||0330 365 5000|
|Austria||0820 320 950|
|Germany||0180 6060 606 (EUR 0.2 per landline, and 0.60 per call from mobile)|
|Netherlands||0900 040 1048|
|Rest of the world||+44330 3655454|
For the complete EasyJet Fare Rules, click here
For a complete schedule of EasyJet, click here.
EasyJest was established in 1995 by the Greek businessman, Stelios Haji-Ioannaou. It started flying with two leased Boeing 737-200 aircrafts in two routes: London Luton Airport to Glasgow and Edinburgh. In 1996 their first aircraft was delivered, allowing them to start their international flight route to Amsterdam.
Despite having been operating for two years, until 1997 the airline actually had not operated their flights. All flights before October 1997 were operated by GB Airways and AirFoyle because they had not received Air Operator’s Certificate.
In March 1998 EasyJet purchased 40% stake in TEA Basle, a Swiss charter airline. The airline was then renamed EasyJet Switzerland, as its first franchise.
Starting from September 2017, EasyJet has worked with Rakuten to provide an inflight entertainment system for all the passengers flying with them. To use this facility, you should put your device on airplane mode, connect it to the Wi-Fi, and access the website here (on.easyjet.com).
The free entertainment allows you to access various movies, TV series, audiobooks, games, and even language lessons. It is also accessible in multiple languages other than English including German, Spanish, French, and Italian.
The airline also provides meals and beverages that you can either purchase on-board or prior to your flight. However not all meals and beverages may be available on your flight, while pre-ordering your meals will guarantee your selection. If you still prefer buying your meal during the flight, you can purchase 20% off voucher (£5 for £4) on their website here You can print the voucher and show it when you buy the meal to use it.
To browse their full menu, click here
The airline started as TEA Switzerland, providing charter flights for various European destinations. 40% of its stake was then purchased by EasyJet in 1998, and it began operating under the EasyJet franchise in 1999.
EasyJet Switzerland SA also operate as EasyJet, although its IATA and ICAO codes are different than the EasyJet UK. It’s IATA code is DS, while its ICAO code is EZS. It operates the flights from both the Geneva Airport and EuroAirport Basel-Mulhouse-Freiburg. It flies not only to Schengen but also non-Schengen countrues.To list some of the company’s international country flight destinations are France, German, Greece, Sweden, and Switzerland.
The low-cost model of the airline allows it to really grow. Currently not only is it known as the biggest low-cost airline, it is also named the best-value airline in the UK by Skyscanner in 2018. The airline’s growth can be attributed to the low flight cost that attract customers.
EasyJet also partners up with other airlines to better serve its passengers through long-haul connection or partner direct flights to other cities. Their newest airline partner is Virgin Atlantic, although they have also partnered up with Norwegian, WestJet, Thomas Cook, Corsair, La Compagnie, Loganair, Neos, and Gatwick Connect in their EasyJet Worldwide program.
|Austria||Vienna||Vienna International Airport||1|
|Egypt||Hurghada||Hurghada International Airport||1|
|France||Ajaccio||Ajaccio Napoleon Bonaparte Airport*||-|
|France||Figari||Figari Sud-Corse Airport*||-|
|France||La Rochelle||La Rochelle – Île de Ré Airport*||-|
|France||Lille||France Lille Airport||-|
|France||Nantes||Nantes Atlantique Airport||-|
|France||Nice||Nice Côte d'Azur Airport||-|
|France||Paris||Orly Airport||Terminal W/West (Ouest)|
|Germany||Berlin||Berlin Schönefeld Airport|
|Greece||Athens||Athens International Airport*||Main Terminal|
|Greece||Heraklion||Heraklion International Airport*||-|
|Greece||Mykonos Island||Mykonos Island National Airport*||-|
|Greece||Santorini||Santorini (Thira) National Airport*||-|
|Greece||Thessaloniki||Thessaloniki International Airport||-|
|Hungary||Budapest||Budapest Ferenc Liszt International Airport||T2B|
|Iceland||Reykjavik||Keflavik International Airport||-|
|Israel||Tel Aviv||Ben Gurion Airport||T1 (departure), T3 (arrival)|
|Italy||Bologna||Bologna Gugliemo Marconi Airport||-|
|Italy||Brindisi||Brindisi – Salento Airport||-|
|Italy||Cagliari||Cagliari Elmas Airport*||-|
|Italy||Catania||Catania – Fontanarossa Airport||-|
|Italy||Naples||Naples International Airport||Terminal 1|
|Italy||Olbia||Olbia Costa Smeralda Airport*||-|
|Italy||Palermo||Falcone Borsellino Airport*||-|
|Italy||Pisa||Pisa International Airport||-|
|Italy||Rome||Leonardo da Vinci – Fiumicino Airport||T3|
|Italy||Venice||Venice Marco Polo Airport||-|
|Kosovo||Pristina||Pristina International Airport||-|
|Morocco||Marrakesh||Marrakesh Menara Airport||-|
|Netherlands||Amsterdam||Amsterdam Airport Schiphol||Departure 3|
|Poland||Kraków||John Pail II International Airport Kraków-Balice||-|
|Portugal||Lisbon||Lisbon Portela Airport||-|
|Serbia||Belgrade||Belgrade Nikola Tesla Airport||-|
|Spain||Barcelona||Barcelona-El Prat Airport||T2|
|Spain||Las Palmas||Gran Canaria Airport||-|
|Spain||Madrid||Adolfo Suárez Madrid–Barajas Airport||T1|
|Spain||Málaga||Málaga-Costa del Sol Airport||T2|
|Spain||Palma de Mallorca||Palma de Mallorca Airport||-|
|Spain||Santiago de Compostela||Santiago de Compostela Airport||-|
|Spain||Seville||San Pablo Airport||-|
|Spain||Tenerife||Tenerife South Airport||-|
|Sweden||Stockholm||Stockholm Arlanda Airport||2|
|Switzerland, France, Germany||Basel Mulhouse Freiburg||Euro Airport Basel Mulhouse Freiburg||-|
|Switzerland||Geneva||Geneva International Airport||-|
|United Kingdom||Aberdeen||Aberdeen Airport*||-|
|United Kingdom||Birmingham||Birmingham Airport*||-|
|United Kingdom||London||London Gatwick International Airport||North Terminal|
|United Kingdom||London||London Southend Airport||-|
|United Kingdom||Manchester||Manchester Airport||1|
Airports marked with asterisks are seasonal flights.
The information above may be changed by the airline without prior notification. Contact the airline directly for a more complete and accurate information.
Terms & Conditions
All tickets are non-refundable, although there are some exceptions in its cancellation policy. If you decide to cancel your ticket within 24 hours of booking, you will get a full refund minus the cancellation fee. And although the airline does not offer refund, you can reschedule, reroute, and even change the name on your ticket as long as you pay the fee for the changes that you can see below.
|Changes||Online Fee||Call Center Fee||Details|
|Cancellation within 24 hours of booking||£30||£35||Full refund minus the cancellation fee|
|Earlier return flight||£25||-||Available for passengers who want to move to earlier flight on the same day, subject to conditions and availability|
|Rescue fee||£90||-||If you arrive late but within 2 hours after departure, you can transfer to the next available flight|
|Spelling mistakes and title changes||Free||Free||You can correct spelling mistakes or change title for no extra charge|
|Name change – more than 60 days before departure||£20||£25||You can transfer your booking to a different passenger|
|Name change – less than 60 days before departure||£47||£52||You can transfer your booking to a different passenger|
|Flight change – more than 60 days before departure||£17+fare difference||£22+fare difference||You can change your flight’s date, time (reschedule), and route (reroute)|
|Flight change – less than 60 days before departure in off-peak season||£32+fare difference||£37+fare difference||You can change your flight’s date, time (reschedule), and route (reroute)|
|Flight change – less than 60 days before departure in peak season||£47+fare difference||£52+fare difference||You can change your flight’s date, time (reschedule), and route (reroute)|
For a more complete terms and conditions, click here
If your flight happens to be delayed, the airline has its own delay compensation policy. The compensation offered ranges from refreshment vouchers to ticket refund that differ based on the route and the length of delay time.
|Flight Distance||Delay Time||Compensation|
|Up to 1500km||Every 2 hours||Refreshment voucher of £3 or €4.50 in non UK airports per passenger. If vouchers are not available, you can show the appropriate receipt to get reimbursement up to the same value|
|Up to 1500km||More than 2 hours||2 emails, phone calls, or fax messages|
|More than 1500km||Every 3 hours||Refreshment voucher of £3 or €4.50 in non UK airports per passenger. If vouchers are not available, you can show the appropriate receipt to get reimbursement up to the same value|
|More than 1500km||More than 3 hours||2 emails, phone calls, or fax messages|
|All flights||Longer than 5 hours||Cancellation with full refund, or flight change as long as seats are available|
For the delay compensation form, click here.
Although you cannot cancel and get a refund for your flight ticket, the cancellation policy is different when the airline is the one cancelling the flight. In this case, you can either transfer to another flight with the airline for free, or get a refund.
- If you book the flight directly with EasyJet, log into the website using your email address, password, and booking reference number. Go to Manage Booking, and continue from there.
- If you book through travel agent and want to change flight, go to the Ground Crew. For cancellations and refunds, you have to contact the Customer Service team.
- If your flight is delayed or cancelled and you need overnight accommodations, the airline will arrange it for you.
For more information on EasyJet delay and cancellation policy, click here
To check if your flight is going to be on time, delayed, or cancelled, prepare your flight number and find it on this official EasyJet page
All of the airline’s crew wear uniforms that incorporate its signature orange colour. The female flight attendants wear a sharp knee-length dress with an orange belt and a scarf that match, while the male flight attendants wear a set of sharp grey suit with an orange patterned tie. The uniform was designed in cooperation with ICW Incorporate Wear in 2013.
Currently, EasyJet’s fleet is completely comprised of Airbus aircrafts ranging from the A319 to A321neo.
All passengers are automatically assigned a seat in the airplane when checking in, although you can also choose your own seat by paying an extra fee.
|First row seats||£12.99-£29.99||Extra legroom, additional under seat cabin bag, dedicated bag drop, Speedy Boarding|
|Up Front/Overwing||£8.99-£24.99||Extra legroom, additional under seat cabin bag, dedicated bag drop, Speedy Boarding|
|Other seats||£1.99-7.99||Pick the seat on the rest of the aircraft|