Information Baggage of Air New Zealand

BAGGAGE

Carry-on bag size

The total for any carry-on bag can be up to 118cm (46.5 inches). The size of a bag is calculated by measuring its length, width and height (including any wheels and packed away handles), then adding the three measurements together.

Number of carry-on bags you can take
- Economy fares - one bag plus one small item, such as a handbag or thin / small laptop
- Premium Economy, Business and connecting Business passengers, plus Airpoints™ Gold, Elite and Star Alliance Gold members - two bags plus one small item, such as a handbag or laptop

Carry-on bag weight
- Economy passengers - up to 7kg (15lb)
- Premium Economy, Business and connecting Business passengers, Airpoints Gold, Elite and Star Alliance Gold members - up to 14kg (30lb) total with one item weighing up to 10kg (22lb)

If your carry-on baggage weighs more than your allowance, you’ll need to repack into your checked-in baggage. If that’s already at the limit, you can purchase a Prepaid Extra Bag prior to arriving at the airport or airport excess charges will apply. If you have a Seat Only fare, you’ll need to upgrade to Seat+Bag.

more about carry-on baggage click here

Checked-in Baggage

Checked-in bag size
The total for each checked-in bag allowance is up to 158cm (62 inches).The size of a bag is calculated by measuring its length, width and height, then adding the three measurements together. If it's within oversized limits and there is space on the aircraft. You may be able to check in a larger bag by paying an oversize charge at the airport.

Weight of each checked-in bag
The maximum weight of any checked-in bag included in your fare is 23kg (50lb). You can extend this to 32kg (70lb) if there is space on the aircraft by paying an excess baggage charge at the airport , and it's usually cheaper to purchase a Prepaid Extra Bag. Bags over 32kg cannot be accepted and will need to be repacked.

more about checked-in baggage click here

Checked-in Baggage for Connecting flights
Your baggage may be checked in to your final destination, if your Air New Zealand flight connects with another Air New Zealand flight on the same ticket or the airlines has a baggage transfer agreement with the other airline, . This combines the flights into a single checked-in baggage journey.

Entering a country and then connecting to another flight you may still be required to collect your baggage at the first port of entry and once you have cleared customs recheck your baggage at a transfer or check-in desk, even if your bag has already been checked through to your final destination.

When connecting between one checked-in journey and the next, Passenger have to collect all baggages and check it in for the next flight. The baggage allowances for that part of the journey will then apply.

Online Check-in

Online check in opens 24 hours before your flight. If you're checking in a bag, remember that you still have to tag and drop your bags before bag drop closes. You should also be at the departure gate on time with a suitable type of boarding pass for your flight.
Bag drop closes:
- 30 minutes before domestic New Zealand flights
- 60 minutes before international flights, except for flights departing from Sydney, London Heathrow and all US and Canadian airports when it closes 75 minutes before your flight departure

New Zealand domestic check-in

Online check-in opens 24 hours before your flight. There will be a final check-in completion time on your e-ticket. You can also see it on the Air New Zealand mobile app. This will be 30 or 20 minutes before your flight, depending on whether you have bags to check in. Otherwise, if you're connecting with an international flight, it will be 60 minutes before your domestic flight departure.

International check-in

Online check in opens 24 hours before your flight. There will be a final check in completion time on your e-ticket. You can also see your final check in completion time on the Air New Zealand mobile app. It will be 90 minutes before your flight is due to depart, unless you are travelling to or from the USA (including transiting) where it will be 2 hours before your flight. Remember this is a final check in completion time. It's wise to arrive at the airport well before the cut off.

You can check in using self-service kiosks at Auckland, Wellington, Christchurch, Queenstown, Sydney, Melbourne, Brisbane, London Heathrow, San Francisco, Los Angeles, Gold Coast, Adelaide, Tokyo Narita and Fiji Nadi. You will need a machine-readable passport. The kiosk will print your boarding passes and bag tags, if you're checking in baggage. At the bag drop, the staff on at the airport will check your passport.

more information of check-in click Call Centre

English speaking contact centre in New Zealand can be contacted 24/7 on +64 9 357 3000 (international charges will apply).

Telephone bookings and enquiries (24 hours)
Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
English speaking contact centre in New Zealand can be contacted 24 hours a day, 7 days a week on +64 9 357 3000 (international charges will apply).
TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711

Information fare rules of baggage click here</a

In-flight comfort
- Free food and beverages
- Pre-order special meals
- Food allergies
- Meals for infants and children
- Cuisine and wine
- Inflight entertainment [ Movies & TV shows, Music, Radio Shows & Audio Books,Kids TV programmes, games and audio books, order food and drink from screen, flight map]
- Air New Zealand safety videos

Air New Zealand Limited (NZX: AIR) is the flag carrier airline of New Zealand based in Auckland. Air New Zealand operates a domestic and regional network within New Zealand and the Pacific and international services to Australia, Asia, North America and Europe. The airlines engaged in the transportation of passengers and cargo on
an integrated network of scheduled airline services to, from and within New Zealand. The Company, through its subsidiaries, is also engaged in aviation, aircraft leasing
and financing, investment, and engineering services. It is engaged in the operation of domestic and international passenger transport and cargo.

Air New Zealand is also member of the Star Alliance, Its operational fleet includes Boeing 777-300ER, Boeing 777-200ER, Boeing 787-9 Dreamliner, Boeing 767-300ER, Airbus A320-200, ATR 72-500/72-600, Bombardier Q300 and Beech 1900D.

The Company offers check in and immigration services; baggage services, on board flight services, and special assistant services for disable and pregnant people, and children, among others.

Information of Terms & Conditions of Air New Zealand click here