Групове Бронювання
When booking more than 4 rooms, different policies and additional supplements may apply.
Інтернет
WiFi is available in all areas and is free of charge.
Паркування
Private parking is possible on site (reservation is needed) and costs AUD 39 per day.
Політика Розміщення Дітей Та Додаткових Ліжок
Children of any age are allowed.
Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
People no matter the age stay for AUD 59 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Примітки Щодо Готелю
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Swimming pool #1 is closed from Sun 01 Sept 2024 until Sun 15 Sept 2024
Hot tub/jacuzzi is closed from Sun 01 Sept 2024 until Sun 15 Sept 2024
A damage deposit of AUD 1 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note for safety reasons due to scheduled fireworks displays, the level 7 podium area at the property including the pool, pool deck, spa, fitness centre and sauna will be closed at 16:00 on River Fire night and New Year’s Eve. These areas will re-open the next day at 10:00.
When booking more than 4 rooms, different policies and additional supplements may apply.
Please note that there is a non-refundable 1.5% charge when you pay with a credit card. A valid credit card must be presented upon arrival. Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.
Please note that this property cannot accommodate vehicles over 2.1 metres, due to height restrictions of the car park.
Please note that car parking is limited and must be booked in advance. If you are arriving by car, please contact the hotel for more information, using the contact details found on the booking confirmation.
Entry to the car park is off Charlotte Street. The laneway leading to the car park is on the right hand side of Charlotte Street between the Telstra Building and the Pancake Manor. Please note this is not signed due to Council Regulations.
In order to access the car park, guests are requested to turn right off Charlotte Street, just before the Pancake Manor Restaurant. The roller garage door is approximately 25-metres down this side street on the left. When guests reach this door, they must dial 101, followed by the bell symbol on the intercom panel.
All hotel guests are required to park in the car parks that are marked in green with 'Hotel Guest' displayed on the ground. Failure to park in these zones and/or clearly display your validated parking slip on the dash may result in car being towed at owners expense.
Repairs to the pool pump room will commence from Monday, 2nd September 2024 which will require closing off the lap pool and spa. The pool and spa area will remain closed from 2 - 15 September 2024 (inclusive). We apologise for any inconvenience caused.