Cabin baggage allowance for Bangkok Airways passengers depend on the aircraft type used for the flight. However, passengers flying with infant should note that only adult and child passengers are given cabin baggage allowance.
|Aircraft Type||Cabin Baggage Size||Maximum Weight|
Adult and child(ren) passengers flying in the Economy Class with Bangkok Airways are allowed to take a maximum of 20kg baggage on the aircraft hold and 10kg baggage for infant passengers. Business Class (Blue Ribbon) passengers, however, are given 40kg of baggage allowance for adults and children, and 10kg of baggage allowance for infants.
If your baggage weighs more than the allowance, you will have to pay the excess baggage rate. This also applies if you want to add extra baggage allowance. The extra baggage will be charged per kilogram depending on the flight route you take with the airline. For domestic flight baggage, the fee is THB 90 per kilogram. While for the international excess baggage charge rate depends on the zone of the flight.
|USD per 1kg||Destination||Destination||Destination||Destination||Destination|
The regions/countries included in the zones are as follows:
|2||Cambodia, Laos, Malaysia, Myanmar, Singapore, Vietnam|
|3||Hong Kong, South East Asia|
|4||India, Maldives, Japan, China|
|5||Other than above except USA/Canada|
If the checked baggage is more than 32kg, the baggage must be repacked since the maximum weight of one item/luggage is 32kg. Sports equipment will be checked as a part of the standard checked baggage allowance.
For information on restricted items and special baggages (sport equipments, stroller, e-cigarette, etc), click here
Passengers of Bangkok Airways can check in using the online check in, kiosk check in, call center check in, or airport check in service.
The online check in time is from 24 hours to 1 hour before the scheduled departure time. The check in page can be accessed on the airline’s official website, here that you can access on desktop or mobile connected to the internet.
Other than web check in, passengers can also use the kiosk check in service at the airport. The service is available 24 hours to 1 hour prior to the departure. However, this is only available at the Bangkok Suvarnabhumi International Airport, and Samui Airport.
As for airport check in, it depends on where you are flying from and whether you are flying domestic or international flight. For passengers flying in domestic Thai routes, the check in counter opens 90 minutes and closes 40 minutes before the departure time. For flights on the international route, the counter opens 120 minutes and closes 50 minutes prior to the scheduled departure time.
There are various ways to contact the airline, from the live chat feature on its official website page to email addresses, offices and contact centers. If you have issues regarding online booking or payment, call 1771 (within Thailand) or +66 (0) 2270 6699 (global). You can also email the airline at email@example.com.
|City, Country||Phone Number||Email Address||Office Address||Office Hour|
|Bangkok, Thailand||+66 (2) 265 firstname.lastname@example.org||99 Mu 14, Vibhavadirangsit Rd., Chom Phon, Chatuchak, Bangkok 10900, Thailand||8.00-17.30 Monday-Friday except public holidays|
|Dubai, United Arab Emirates (UAE)||+971 4 406 email@example.com||Sharaf Travel, PO Box 21593, Dubai, United Arab Emirates||-|
|Frankfurt, Germany||+49 (69) 133 77 firstname.lastname@example.org||Bethmannstrasse 58, D-60311, Frankfurt/Main, Germany||-|
|Hong Kong, Hong Kong||+852 2300 email@example.com||Suite 912, 9th Floor, Ocean Centre, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong||09.00-18.00 on Weekdays, 09.00-13.00 on Saturday|
|Johannesburg, South Africa||+27 11 289 firstname.lastname@example.org||Holiday Aviation, ℅ Holiday Holdings, International (Pty) Ltd., PO Box 4942, Randburg, 2125 Johannesburg, South Africa||-|
|Koh Samui, Thailand||+66 (7) 422 email@example.com||54/4 Mu 3, Tambon Bo Phud, Koh Samui, Suratthani, 84320, Thailand||08.00-17.30 every day|
|Kuala Lumpur, Malaysia||+603 2148 firstname.lastname@example.org||AVIAREPS Global Alliance Travel Sdn.Bd., Suite 2701, Level 27, Central Plaza, 34 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia||-|
|Crawley, United Kingdom (UK) and Ireland||+44 (0) 1293 email@example.com||Network GSA Ltd., Unit 36, Basepoint Business Centre, Metcalfe Way, Crawley, West Sussex RH1 7XX, United Kingdom||-|
|Male, Maldives||+960 331 firstname.lastname@example.org||Sunland Jurney Pvt. Ltd., H. Moonlit Villa 1st floor, Medhuziyaaraiy Magu, Male’ 20079||08.30-17.30 on Sunday - Thursday, 10.30-13.00 on Friday, 09.00 - 14.00 on Saturday|
|Manila, Philippines||(+632) 400 email@example.com||AIRESOURCES, INC., 4th Floor, The Pilgrims’ Center Bldg., 758 P. Ocampo St.Malate, Manila, Philippines, 1004||-|
|Mumbai, India||+9122 6621 firstname.lastname@example.org||Global Aviation Service Pvt. Ltd. PILS COURT - Ground Floor 111, M.K. Marg, Churchgate, Mumbai 400 020||-|
|New Delhi, India||+9111 4369 9216, +9111 4369 email@example.com||Global Air Transport Services Pvt Ltd., 303-304 Prakashdeep Building 7, Tolstory Marg, New Delhi - 110001||-|
|Paris, France||+22 1 53 43 53 firstname.lastname@example.org||Aviareps France, 122 Avenue des Champs Elysées, 75008 Paris, France||-|
|Phnom Penh, Cambodia||+855 23 971 771 (08.00-17.30 everyday)||email@example.com||No. 61A, 214, Sangkat Beong Rang, Khan Don Penh, Phnom Penh, Cambodia||08.00-17.30 on Monday-Saturday and public holiday, and closed on Sunday|
|Schiphol-Rijk, Netherlands||+31 (0)20 655 firstname.lastname@example.org||Beechavenue 104 1110 PP Schiphol-Rijk The Netherlands|
|Singapore, Singapore||+65 6738 email@example.com||111 Somerset Road, TripleOne Somerset, #15-06A, Singapore 238164|
|Yangon, Myanmar||+95 (01) 255 122, +95 (01) 255 firstname.lastname@example.org||0305-0306 , 3rd Floor, Sakura Tower 339, Bogyoke Aung San Road, Kyauktada Township, Yangon, Myanmar||09.00-17.00 on Weekdays, 09.00-13.00 on Saturday, 09.00-17.00 on Public Holidays|
Flight ticket with the airline is refundable, whether it is because the flight is cancelled by the airline because of delay or other matters, or voluntary refund by the passenger. The refund request form are available here
Changes to the flight such as changing the date of departure, and route (reroute) is possible with the airline. You only have to contact the airline’s customer service, and pay a change booking fee and the ticket price difference if any.
If there is a mistake in the passenger name on the ticket, the airline allows name correction. The passenger will have to provide a copy of the passport, and contact the airline’s customer service center by email, or by phone call. However, a complete name change is not allowed.
Passengers are allowed to request for a wheelchair if needed at the time of booking, or at least 24 hours prior to the scheduled flight departure. However, if you have a wheelchair of your own, it is important to notify the airline at least 48 hours prior to the scheduled departure. Information on size, weight, battery voltage (for battery operated wheelchair) should be provided.
As for passengers who want to take their pets (cats and/or dogs only), can read the airline’s pet policy on this page.
Any changes, including cancellation made after the booking will be charged a fee of THB 500-1000 for domestic flights, and THB1000-2000 for international flights.
The airline may change its policy without any prior notification. To get an update when it happens, and for their policy on insurance, cancellation, flight delay, etc., contact the airline’s customer service team or click click here
To browse the complete flight schedule of Bangkok Airways, click here
In 1968 Mr. Prasert Prasarttong-Osoth, the owner of the Krungthep Sakahol Company Limited, established an airline business as one of the departments in his company. However in 1984, he founded the Sakahol Air which then took over the airline business first established under Krungthep Sakahol. Sakahol Air then changed its name to Bangkok Airways.
On 20 January 1986, the airline operated its inaugural flight on the Bangkok – Nakhon Ratchasima, Bangkok – Surin and Bangkok – Krabi routes using its Bandeirante EMB-110 aircrafts. A couple of years later, the airline obtained its IATA Code “PG” and is allowed to operate new flight route to Koh Samui.
In 1992, the airline added a Foker-100 jet to its fleet and followed by two ATR72 aircrafts in the next two years. More deliveries of aircrafts such as the Boeing 717-200 was made in the 2000’s further enhance the airline’s flight performance.
On 9 April 2007, the airline was given the Garuda Emblem, a Thai royal warrant award for companies who have performed exceptionally. Last but not least, the airline started being listed in the Stock Exchange of Thailand under the name Bangkok Airways Public Company Limited, or BA.
Being a full flight airline, Bangkok Airways offer various inflight services for the passengers on board. It includes selections of inflight meals that is served for all the passengers on both domestic and international flights.
If you do not make any special request or change your meal type prior to the flight, the flight attendant onboard will give you the meal that is available. If you are on specific diet or food plan, such as vegan meal, vegetarian meal, bland meal, gluten free meal, non lactose meal, kosher meal, or halal meal, make the change meal request or meal booking on the airline’s website or the call centers. To browse the complete meal type that you can choose from, click here
Other than the inflight meals, the airline also offers inflight entertainment system exclusive for the Blue Ribbon Class (business class) passengers. The inflight entertainment is in the form of iPad minis that come with movies, TV shows, music, and interactive games. Unfortunately, the airline has not yet made WiFi onboard available for the passengers.
Bangkok Airways, the airline operating under the Bangkok Airways Public Company Limited, is a Thai full flight airline. Its IATA code is PG, while its ICAO code is BKP. The airline operates both domestic and international routes from its hub at the Suvarnabhumi International Airport.
Currently, the airline flies to 30 destinations in total - 18 domestic destinations in Thailand, and 12 international destinations. The countries that the airline flies to are as follows: Cambodia, China, Hong Kong, India, Laos, Malaysia, Maldives, Myanmar, Singapore, and Vietnam. Although the airline’s service is limited to Asia, it is in alliance with various international airlines such as Cathay Pacific, Japan Airlines, Qantas, and LAN Airlines.
The Bangkok Airways headquarter address is 99 Mu 14, Vibhavadirangsit Rd., Chom Phon, Chatuchak, Bangkok 10900, Thailand.
|Bangkok||Suvarnabhumi International Airport||4th floor Main Terminal Building, Row F|
|Chiang Rai||Chiang Rai International Airport||1st Floor, Counter no.5-7|
|Chiang Mai||Chiang Mai International Airport||Domestic: no.56-59, International: no.4-5|
|Hat Yai||Hat Yai International Airport||1st Floor, Counter no.7-8|
|Krabi||Krabi International Airport||Terminal 2, 2nd Floor|
|Lampang||Lampang Airport||1st Floor|
|Mae Hong Son||Mae Hong Son Airport||1t Floor, Row 2|
|Phuket||Phuket International Airport||Domestic Terminal: 2nd Floor, Row D no.D35-D40; International Terminal: 3rd Floor, Row E no. E1-E5|
|Samui||Samui Airport||Ground Floor, Counter No.1-16|
|Sukhothai||Sukhothai Airport||Ground Floor|
|Trat||Trat Airport||Ground Floor, Counter No.1-3|
|Pattaya||U-Tapao Rayong-Pattaya International Airport||Terminal 2, Ground Floor, Counter No.18-19|
|Chengdu||Chengdu Shuangliu International Airport||Terminal 1, 2nd Floor|
|Mumbai||Chhatrapati Shivaji International Airport||4th Floor, Row N|
|Chongqing||Chongqing Jiangbei International Airport||Terminal 3, 4th Floor, Row B or C|
|Da Nang||Da Nang International Terminal||Terminal 2, 2nd Floor|
|Guangzhou||Guangzhou Baiyun International Airport||Terminal 1, 3rd Floor, Row H no.H22-H24|
|Hong Kong||Hong Kong International Airport||Terminal 2, Departure Level, Row N|
|Kuala Lumpur International Airport (KLIA)||Main Terminal Building, Departure Hall, Level 5 Row H6-9|
|Luang Prabang||Luang Prabang International Airport||1st Floor, Counter No.1-2|
|Mandalay||Mandalay International Airport||2nd Floor, Row A No.A08-A11|
|Nay Pyi Taw||Nay Pyi Taw International Airport||2nd Floor, No.7-10|
|Noi Bai||Noi Bai International Airport||Terminal 2, 3rd Floor, Row B No.B01-B02|
|Phnom Penh||Phnom Penh International Airport||Ground Floor|
|Phu Quoc||Phu Quoc International Airport||2nd Floor, No.33-35|
|Siem Reap||Siem Reap International Airport||Ground Floor|
|Singapore||Singapore Changi Airport||Terminal 1, Level 2, Row 11|
|Hulhule Island, Maldives||Velana International Airport||International Airport, Ground Floor|
|Vientiane||Wattway-Vientiane International Airport||1st Floor|
|Yangon||Yangon International Airport||Teminal 1, 1st Floor, Row C No.1-4|
Terms & Conditions
The complete Conditions of Carriage document of Bangkok Airways can be accessed here
The Bangkok Airways flight attendants wear uniform that utilizes the company’s signature color: blue. The female flight attendants’ blouse uses two different shades of the colour: true blue and turquoise as color blocking line on the front part of the blouse, striking colour against the white sleeves and body. It is paired with either skirt or pants, all in turquoise. The male flight attendants’ also uses blue, although it is only used on their tie since their uniform is a set of grey smart casual jacket and trousers.
Currently, the airline operates using 40 aircrafts composed of aircrafts produced by Airbus and ATR. However, it is ordering 3 more aircrafts from Airbus to add to its fleet.
|Aircraft Type||In Service||Orders||Capacity|
Since the airline uses three different aircrafts: the ATR 72-500, Airbus A320, and Airbus A319 that has two configurations. Some of the Airbus A319 are only equipped with Economy class seats, while some are equipped with both Economy class and the Blue Ribbon class seats. The seat selection is available during the check in process on the website.
The following is a table of the aircraft type, seat class, and seat sizes.
|Aircraft||Fare Class||Number of Seats||Seat Size|
|ATR 72-500||Economy Class||70||31” seat pitch, and 18” seat width|
|Airbus A319||Economy Class||144||31” seat pitch, and 19.8” seat width|
|Airbus A319||Economy and Business Class||108 and 12||31” seat pitch, and 19.8” seat width; 47” seat pitch, and 22” seat width|
|Airbus A320||Economy Class||162||31” seat pitch, and 19.8” seat width|