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Passengers flying with Thai VietJet Air are allowed to bring two bags to the cabin, one hand luggage and one smaller bag. The dimension of the carry-on luggage should not exceed 56 x 36 x 23cm, while the dimensions of the smaller bag are dependant on the type of the bag:
- Handbag/camera bag/children food bag/duty free bag: 30 x 20 x 10cm
- Jacket bag: 114 x 60 x 11cm
- Laptop bag: 40 x 30 x 10cm
If the cabin baggage weighs more or measures bigger than the size given by the airline, it will be taken as an excess hold baggage. However, the price of check in baggage allowance is higher at the airport check in counter. It is better to add baggage allowance to your ticket before your flight if you plan to bring more, since there is no free baggage allowance for items loaded to the airplane hold.
For checked baggage, the allowance that you can buy is at a maximum of 32kg. The size of the item taken as check-in baggage should not be more than 119 x 119 x 81cm. Check the price of the add baggage allowance here
Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Click here for the airline’s official baggage policy page.
Currently, online check in is still not available for Thai VietJet Air passengers. Check in can only be done directly at the airport check in counter, and the counter opening time can be seen below:
|Route type||Check-in counter opening time||Check-in counter closing time|
|Domestic Flight||2 hours||45 minutes|
|International Flight||3 hours||45 minutes|
|Ticket change||Promo Fare||Eco Fare||SkyBoss Fare|
|Name changes||Not permitted||Permitted with additional fee||Permitted with additional fee|
|Flight time change||Will be charged fee of change and fare difference, if any||Will be charged fee of change and fare difference, if any||Will be charged fare difference, if any|
|Flight route change||Will be charged fee of change and fare difference, if any||Will be charged fee of change and fare difference, if any||Will be charged fare difference, if any|
|Ticket upgrade||Will be charged fee of change and fare difference||Will be charged fee of change and fare difference||-|
|Maximum time of change||3 hours prior to departure||3 hours before departure||3 hours prior to departure time|
|Cancellation/Refund||Not available||Not available||Not available|
|Checked baggage||Must be purchased separately||Must be purchased separately||30kg|
The airline may change its policy without any prior notification. To get an update when it happens, and for their policy on insurance, or flight delay, check the airline’s fare rules page here
To browse the complete flight schedule of Thai VietJet Air (VZ), click here
Thai VietJet Air is a subsidiary of VietJet Air in Thailand, and a joint venture between the Vietnamese carrier (49%) and the Kan Air president Somphong Sooksanguan (51%). However, the ownership was changed when Mr.Sooksanguan sold 40% of his stake to an anonymous investor, leaving him with 10% stake in Thai VietJet Air.
The airline was established in 2014, receiving its Air Operator’s Certificate in November that year. Its inaugural flight was a charter flight from Bangkok to Gaya, followed by its routine flight from its hub in Bangkok Suvarnabhumi Airport to Phuket International Airport.
The airline currently does not provide any inflight entertainment for the passengers. However, the airline has a food and beverage menu that the passenger that can be pre-ordered before your flight through their website, or be ordered on board according to the availability.
|Chiang Mai||Chiang Mai International Airport||-|
|Chiang Rai||Chiang Rai International Airport||-|
|Krabi||Krabi International Airport||-|
|Phuket||Phuket International Airport||-|
|Hai Phong||Cat Bi International Airport|
|Hanoi||Noi Bai International Airport||-|
|Ho Chi Minh City||Tan Son Nhat International Airport||-|
|Can Tho||Can Tho International Airport||-|
|Da Lat||Lien Khuong Airport||-|
|Taichung||Taichung International Airport||International Terminal|
The terminal listed above are for information purposes only, and the airline may change the information with no prior notification. Contact the airline or your departure airport for a more updated information when it is updated.
Terms & Conditions
To access the Terms and Conditions of Thai VietJet Air, click here
You can contact the Thai VietJet Air customer service by calling the call center. The phone number for the hotline is +84 1900 1886.
Thai VietJet Air is an associate company of VietJet Air in Thailand, operating from its hub in Bangkok Suvarnabhumi International Airport. Currently, the airline flies to 12 destinations in 4 countries: India (Gaya - seasonal), Thailand (Chiang Mai, Chiang Rai, Phuket, Krabi, Bangkok), Vietnam (Hai Phong, Hanoi, Ho Chi Minh city, Can Tho, Da Lat), and Taiwan (Taichung).
The main office for Thai VietJet Air is 100/519 Moo 2, Chaeng-Wattana Rd. Thungsonghong, Laksi, Bangkok, Thailand.
The male and female cabin crew for Thai VietJet Air wear different type of uniforms. The male flight attendants wear a red top with brown checkered collar and black trousers, while the female flight attendants wear a set of military-inspired set of uniform. The female flight attendants wear a red shirt with brown checkered collar, a bow, and short pants in the same colour, complete with a brown checkered boat hat and red Mary Jane shoes.
Thai Vietjet has 7 aircrafts in its fleet, all of them made by Airbus. The total passenger of the aircraft varies from 180 to 230, depending on the aircraft used for the flight.
There are various seat selections that the airline offers for the passengers: standard seats, extra legroom seats, and hot seats in the quiet zone. If no seats are booked, the airline will assign a random seat.
Passenger who books the extra legroom seat should follow these conditions, since the seats are along the emergency exits:
- Aged from 15 to 65 years old, mentally and physically fit to assist the crew in an emergency
- Can understand printed/spoken emergency instructions
- Not pregnant
- Not traveling with child(ren)
You can book a seat on the website, calling the Customer Service, or directly at the airport counter. You can read more about the seat options on this page.