Vueling Airlines

Web Check-in

If you didn’t select a seat when booking the ticket, you can check in online between 7 days and 1 hour prior to the flight departure at every airports except for the ones listed below.

Check in Time	Airport
Up to 4 hours before departure	Aalborg, Almeria, Bari, Basel, Birmingham, Bologna, Budapest, Cagliari, Copenhagen, Corfu, Crete, Dublin, Düsseldorf, Genoa, Geneva, Gothenburg, Hamburg, Hannover, Helsinki, Karpathos, Kefalonia, Kos, Luxembourg, Malta, Manchester, Munich, Mykonos, Nuremberg, Olbia, Oslo,Palermo, Preveza, Pisa, Rennes, Reykjavik, Rhodes, Santorini, Tel Aviv, Thessaloniki, Turin, Valladolid, Warsaw, Zaragoza and Zakynthos
Up to 24 hours before departure	London Heathrow

However, if you select a seat during booking, or purchased the Optima, Family, or TimeFlex fares, check-in will be done instantly. This means you will get a boarding pass by email directly after the booking is confirmed.

Airport Check-in

However, online check-in cannot be done in several airports. So before checking in, check if your airport accept online check in here Other than passengers who cannot check in online, there are also other passengers who have to go to the check-in desk at the airport: - Minors flying without adult companion from Italian airport - Passengers travelling with pet - Passengers who have booked an extra seat - Passengers who booked using the Pending Passenger service - Passengers with a price lock or pending payment - Passengers travelling with sporting arms - Passengers whose payment card holder identity has to be verified

Kiosk Check-in

Vueling Airlines provides kiosk check-in services for the passengers, which can be accessed at the departure airport depending on the availability. For further information on this service, contact the airline customer service. The check in time is 4 hours before the flight departure time.

App Check-in

App check-in through the airline’s official mobile (Android/iOS) application is possible. To do so, download the Vueling Airlines mobile application on their mobile phone. The check in time is 7 hours before the flight departure time.

Fare Rules

The cancellation policy of Vueling does not allow the passenger to cancel flights, although you can change the flight date and time. You can also change the name of the passenger, all for an extra fee and fare difference.

Changes	Details	Fee per change
Change of Flight	Change time and/or date for your flight up to 2 hours prior to departure through web, app, or Customer Service, or up to one hour before departure at the airport	€50.00 + fare difference
Change of Name	Change the name of the ticket holder up to 2 hours prior to departure, as long as no flight in the booking has been completed	€50.00 + fare difference

Note: Information on the table is only applicable to Basic Fares. If you want to make changes within 24 hours of making the booking, you can do it for free (only paying for the fare difference if any) on the Manage Booking page on Vueling’s website. If your flight is delayed, you can get a compensation from the airline as listed below:

Disruption	Length	Airline Compensation
Delay	>2 hours	Airport assistance in the form of: tickets for meals and beverages; 2 telephone calls, faxes, or emails; accomodation, meals and transport IF you have to wait overnight
Delay	>5 hours	Airport assistance and a full price refund within 7 days on journeys you haven’t made or have already made but no longer serves any purpose; a return flight to the first point of departure if you have taken the first flight and miss your connecting flight.

If your flight is cancelled, you will be offered alternative transport or a refund. Passengers whose flight is delayed to the point that their arrival at the destination is 3 hours later than planned, and passenger whose flight is cancelled can get a compensation.

Flight Length	Compensation
Up to 1500km	€250.00
Up to 1501 and 3500km	€400.00
More than 3500km	€600

To request a refund or compensation, fill in the form in this website here For delayed and/or missing baggage, you can go to the Lost and Found office at the airport to fill in the Property Irregularity Report (PIR). Once you have filled the report, a search for the lost luggage will start. After your bag is found, you will be informed via SMS or by phone, and be sent to the address specified in the PIR. You should get an information about the location of your baggage within 72 hours. For a more complete detail on their baggage delay and damage policy, including how to claim to Vueling, you can click here To read Vueling’s fare rules, visit this page Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.