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The cabin baggage allowance for all passengers (except infants) is two hand baggage that in total weighs 7kg. One cabin baggage must fit in the overhead space in the cabin, so the dimension cannot be more 56cm x 36cm x 23cm. Another baggage (laptop/handbag/small bag) with the dimension of 40cm x 30cm x 10cm that must fit under the seat in front of you.
As for the checked baggage, unless you purchase either of the Value Pack, Premium Flex, an extra fee for the baggage will be charged. For this service, it is much better to pre-book the baggage allowance to add baggage since it will be cheaper than buying it at the airport. The extra baggage allocation that can be bought are 15kg (only available for domestic flight), 20kg, 25kg, 30kg, and 40kg.
However, if you are flying from the US, the checked baggage can be bought by the pieces. Either 1 piece that weigh 20kg, or 2 pieces that weigh 20kg each.
For the passengers who have purchased the Value Pack, they can also bring a checked allowance that weigh 20kg max without extra charge.
For the passengers who have purchased the Value Pack, they can also bring a checked allowance that weigh 20kg max without extra charge.
The checked baggage fee depends on the route and period of the flight and to see the list of all the baggage price and charges, go to AirAsia’s website here
Online check in is available for the passengers on AirAsia’s official website check in page di sini . AK flight passengers can start checking in 14 days to 1 hour before the scheduled departure time, except for flights departing from China. For flights departing from China, the check in time is 14 days to 2 hours prior to departure.
While web check in is available for group bookings with up to 50 passengers and most individuals, some passengers are not allowed for passengers who are pregnant, or travelling with infants. Passengers with reduced mobility and/or with special needs, along with passengers with medical conditions have to check in directly at the airport check in counter.Self Check-In
Passengers who have arrived at the airport before doing web check-in can also choose to check in using the self check in kiosk that are available in most airports in Malaysia, Singapore, the Philippines, Indonesia, Thailand, and India. Unlike the airport counter check-in, passengers will not be charged to use this service.
However, some passengers cannot use this service, such as:
- Passengers with reduced mobility or special needs
- Group booking with more than 10 passengers under one booking code
- Passengers flying from IKA (Tehran) and HNL (Honolulu)
For passengers who check in at the airport’s check in counter, there will be an additional fee of RM 10 for domestic Malaysian flights, but there will be no additional charge for international flights. This fee is charged per passenger per check in.
However, this fee is not applied to passengers who have reduced mobility/medical conditions and including those who would need to carry medications on board. Pregnant passengers, unaccompanied minors, and young passengers travelling alone (age 12-16) are also exempted from the charge.
Here is the availability, open and close time for airport check-in with AirAsia.
|Airport||Domestic Flights||International Flights|
|KLIA 2||2 hours to 1 hour before departure||3 hours to 1 hour before departure|
|Other Airports||2 hours to 45 minutes before departure||3 hours to 1 hour before departure|
AirAsia Fare Rules
|-||Low Fare||Value Pack||Premium Flex||Premium Flatbed|
|Checked Baggage||$||20 kg||20kg||40kg|
|Pick a Seat||$||Standard Seats only||V||V|
|Insurance by Tune Protect||$||V||V||V|
|Xcite Inflight Entertainment||$||$||$||V|
|Pillow and Duvet||X||X||X||V|
|Change Flight Date/Time||$||$||Free (2 times)||Unlimited|
|BIG Points||Up to 10 BIG Points for every RM1 spent||Up to 10 BIG Points for every RM1 spent||Up to 12 BIG Points for every RM1 spent||Up to 12 BIG Points for every RM1 spent|
1. The meal for the Value Pack is pre-selected vegetarian or non-vegetarian hot meal
2. Flight date and time change for Premium Flex and Premium Flatbed is subject to fare change only if 2 hours prior to departure
For the complete AirAsia Malaysia (AK) Fare Rules and Policy, click here
To check the AirAsia Malaysia (AK) schedule, click here
At the time of its establishment in 1993 AirAsia was owned by the Malaysia-owned company, DRB-HICOM. However, it was eventually bought by the former Time Warner Executive, Tony Fernandes, in 2001 on the iconic price of 1 Euro. Ever since the change of owner, the airline has turnaround and recorded profit as early as 2002.
In 2003, AirAsia Malaysia opened a second base at Senai Airport in Johor Baru near Singapore. It also started international flight route to Thailand. Flights to Macau started in June 2004, while Manila and Xiamen in Mainland China started in 2005. More international routes such as Vietnam and Cambodia followed.
AirAsia also expanded to other countries such as Thailand with Thai AirAsia and AirAsia Indonesia in 2004. In 2011, AirAsia introduced two hubs, Chiang Mai for AirAsia Thailand and Medan for AirAsia Indonesia. Singapore functions as a virtual hub where AirAsia features among the top 10 airlines in terms of contribution to passenger traffic. AirAsia Philippines started in 2012 while AirAsia India started in 2013. The last one is AirAsia Japan in 2014. AirAsia also launched a sister company focused on long haul flights called AirAsia X in Malaysia, Thailand and Indonesia.
InFlight ComfortInflight Comforts
There are various comforts offered by AirAsia for the passengers in the flight with them, from hot meals to WiFi and merchandise.
Inflight entertainment in the form of movies, video streaming, music and magazines are available for free during the flight. However, the passengers have to use their own gadgets to use the service. All you have to do is connect to the WiFi on board from your gadget and it will be directed to ROKKI Portal.
The inflight entertainment in AirAsia Malaysia is provided through ROKKI, the airline’s on board WiFi that allows the passenger to connect their personal device to the internet during flight. ROKKI also provides free movies, video stream, music and magazines that the passengers can enjoy without paying extra.
However, the free connection cannot be used to access other applications outside of the inflight entertainment provided. If you want to access your social media, chatting apps, or other applications, you have to purchase the WiFi data. You can purchase the WiFi data before flight here or on board by using cash or credit card.Duty Free and Merchandise
There are various duty free products and AirAsia related merchandise that you can buy while flying. You can also pre-book the products and have them delivered to you either at the airport or while you are on board, here.
Info Terminal of AirAsia Malaysia
|Alor Setar (AOR)||Sultan Abdul Halim Airport||-|
|Bali (DPS)||Ngurah Rai Airport||-|
|Balikpapan (BPN)||Sepinggan Airport||-|
|Banda Aceh (BTJ)||Sultan Iskandar Muda Airport||-|
|Bandar Seri Begawan (BWN)||Brunei International Airport||-|
|Bandung (BDO)||Husein Sastranegara Airport||-|
|Bangkok (DMK)||Don Mueang International Airport||International Flight: Terminal 1; Domestic Flight: Terminal 2|
|Bengaluru (BLR)||Bengaluru International Airport||-|
|Bhubaneswar (BBI)||Biju Patnaik International Airport||Terminal 1|
|Bintulu (BTU)||Bintulu Airport||-|
|Chennai (MAA)||Chennai International Airport||-|
|Chiang Mai (CNX)||Chiang Mai International Airport||-|
|Colombo (CMB)||Bandaranayake International Airport||-|
|Da Nang (DAD)||Da Nang International Airport||Terminal 2|
|Dhaka (DAC)||Hazrat Shahjalal International Airport||-|
|Guangzhou (CAN)||Baiyun International Airport||-|
|Guilin (KWL)||Guilin Liangjiang International Airport||-|
|Hangzhou (HGH)||Xiaoshan International Airport||International Terminal|-|
|Hanoi (HAN)||Noi Bai International Airport||-|
|Ho Chi Minh City (SGN)||Tan Son Nhat International Airport||Terminal 2|
|Hong Kong (HKG)||Hong Kong International Airport||Terminal 2|
|Hua Hin (HHQ)||Hua Hin Airport||-|
|Hyderabad (HYD)||Rajiv Gandhi International Airport||-|
|Ipoh (IPH)||Sultan Azlan Shah Airport||-|
|Jakarta (CGK)||Soekarno Hatta International Airport||International Flight: Terminal 3; Domestic Flight: Terminal 2*|
|Jeddah (JED)||King Abdulaziz International Airport||-|
|Johor Bahru (JHB)||Senai International Airport||-|
|Kochi (COK)||Cochin International Airport||-|
|Kolkata (CCU)||Netaji Subhash Chandra Bose International Airport||Terminal 2|
|Kota Bharu (KBR)||Sultan Ismail Petra Airport||-|
|Kota Kinabalu (BKI)||Kota Kinabalu International Airport (T1)||Terminal 1|
|Krabi (KBV)||Krabi International Airport||-|
|Kuala Lumpur (KUL)||Kuala Lumpur International Airport 2 (KLIA2)||KLIA 2|
|Kuala Trengganu (TGG)||Sultan Mahmud Airport||-|
|Kuching (KCH)||Kuching International Airport||-|
|Kunming (KMG)||Kunming Changshui International Airport||-|
|Labuan (LBU)||Labuan Airport||-|
|Langkawi (LGK)||Langkawi International Airport||-|
|Lombok (LOP)||Lombok International Airport||-|
|Macao (MFM)||Macao International Airport||-|
|Makassar (UPG)||Sultan Hasanuddin International Airport||-|
|Male (MLE)||Velana International Airport||-|
|Manila (MNL)||Ninoy Aquino International Airport||International Flight: Terminal 3; Domestic Flight: Terminal 4|
|Medan – Kualanamu (KNO)||Kualanamu Airport||-|
|Miri (MYY)||Miri Airport||-|
|Nanning (NNG)||Nanning Wuxu International Airport||-|
|Nha Trang (CXR)||Cam Ranh International Airport||Terminal 2|
|Padang (PDG)||Minangkabau International Airport||-|
|Palembang (PLM)||Sultan Mahmud Badaruddin II International Airport||-|
|Pattaya (UPT)||U-Tapao International Airport||-|
|Pekanbaru (PKU)||Sultan Syarif Kasim II Airport||-|
|Penang (PEN)||Penang International Airport||-|
|Phnom Penh (PNH)||Phnom Penh International Airport||-|
|Phuket (HKT)||Phuket International Airport||-|
|Phu Quoc (PQC)||Phu Quoc International Airport||Flight only available after the 2nd of November|
|Pontianak (PNK)||Supadio International Airport||-|
|Sandakan (SDK)||Sandakan Airport||-|
|Semarang (SRG)||Ahmad Yani International Airport||-|
|Shantou (SWA)||Jieyang Chaoshan International Airport||-|
|Shenzhen (SZX)||Bao’an International Airport||Terminal 3|
|Sibu (SBW)||Sibu Airport||-|
|Siem Reap (REP)||Siem Reap International Airport||-|
|Silangit – Lake Toba (DTB)||Silangit International Airport||-|
|Singapore (SIN)||Changi Airport||T4|
|Surabaya (SUB)||Juanda International Airport||Terminal 2|
|Tawau (TWU)||Tawau Airport||-|
|Taipei (TPE)||Taoyuan International Airport||Terminal 1|
|Tiruchirappalli (TRZ)||Tiruchirappalli Civil Airport||-|
|Vientiane (VTE)||Wattay International Airport||-|
|Visakhapatnam (VTZ)||Visakhapatnam Airport||-|
|Wuhan (WUH)||Wuhan Tianhe International Airport||Terminal 3|
|Yangon (RGN)||Yangon International Airport||-|
|Yogyakarta (JOG)||Adi Sucipto Airport||Terminal B|
- Starting From December 12, the international flight will be moved back to Terminal 2.
- Effective 1st of May 2019, AirAsia relocate operations of its international flight to Terminal 2F and domestic flights to Terminal 2E at Soekarno Hatta International Airport (CGK). Please arrive at the airport at least 3 hours before Your flight's departure. We sincerely apologize for any inconvenience this may cause. Further information please contact Airasia Call Center di 08041333333 or here. Thank You
Information may be changed without prior notice, please contact the airline for more complete and accurate information.
Term and Condition
For the complete Flight Terms and Conditions of AirAsia (AK) flights, you can go here
If you have problems with the flight, including booking, refund, lost and found baggage, check-in, you can contact AirAsia’s contact centers. You can either choose the Live Chat feature on their website, here, or via social media such as Twitter and Facebook. E-Form is also available where you can submit the issue along with your email address
If you’d rather call the call center, check the following table.
|Calling from||Service||Contact Number||Opening Hours|
|Australia||serve AirAsia X (D7) and Indonesia AirAsia (QZ) guests||+61 2 8188 2133||9am-6pm (GMT+10) Monday to Friday|
|China||AirAsia & AirAsia X Flights||+86 512 8555 7711||8am-9pm (GMT+8) Monday to Sunday|
|Hong Kong, China||AirAsia & AirAsia X Flights||+852 3013 5060||8am-9pm (GMT+8) Monday to Sunday|
|Indonesia||AirAsia & Indonesia AirAsia X Flights||+62 21 2927 0999; +62 804 1333 333||24 hours/7|
|India||AirAsia & AirAsia X Flights||+91 80 4666 2222; +91 80 6766 2222||24/7|
|Iran||Serves passengers of AirAsia X flights with the airline code D7||+98 21 2620 0686||9am-5pm (GMT+4.3) Saturday to Wednesday, 9am-1pm (GMT+4.3) Thursday|
|Japan||Serves passengers of AirAsia X flights with the airline code D7 and Thai AirAsia X with the airline code XJ||+81 50 6864 8181||8am-5pm (GMT+9 Monday to Friday|
|Japan||Serves passengers of AirAsia Japan with the flight code DJ||+81 50 3176 1789||8am-5pm (GMT+9) Monday to Friday|
|Macau, China||AirAsia & AirAsia X Flights||+853 6262 6352||8am-9pm (GMT+8) Monday to Sunday|
|Malaysia||Serves AirAsia X Premium and AirAsia X guests flight code D7; available from Telekom, Celcom, Maxis, DiGi and charged RM 1.95 per minute||1600 85 8888||9am-6pm (GMT+8) Monday to Friday|
|New Zealand||Serves passengers of AirAsia X flights with the airline code D7||+64 9 887 6920||9am-6pm (GMT+12) Monday to Friday|
|Philippines||Serves AirAsia & Philippines AirAsia flights||+632 722 2742||6am-11pm (GMT+8) Monday to Sunday|
|South Korea||Serves AirAsia X (D7), Thai AirAsia X (XJ), and Philippines AirAsia (Z2) passengers||050 4092 00525||8am-5pm (GMT+9) Monday to Friday|
|Taiwan||Serves AirAsia & AirAsia X flights||+886 2 8793 3532||8am-9pm (GMT+8) Monday to Sunday|
|Thailand||Serves AirAsia & AirAsia X flights||+66 2 515 9999||8am-9ppm _GMT+7) Monday to Sunday|
|United States||Serves AirAsia X (D7) flights passengers||1844 727 4588||9am-6pm (GMT-10) Monday to Friday|
|United States||For guests with hearing or speech disabilities||1844 727 4590 (Text Telephone)||9am-6pm (GMT-10) Monday to Friday|
AirAsia Malaysia (also known as AirAsia Berhad) is the biggest airline in Malaysia, and leading the market for low cost carrier not only in Malaysia but also ASEAN. It travels to 165 destinations in 25 countries, both local flights in Malaysia and international airports in Indonesia, Thailand, and India.
In 2010, AirAsia Malaysia and affiliates such as AirAsia Thailand and AirAsia Indonesia reinforced their leadership in the low fare airline market by flying its 100 millionth guest and breaking the RM1 billion profit barrier. The airline operates with the lowest unit cost of US$0.023 per available seat kilometer (ASK) and a passenger breakeven load factor of 52%.
The IATA code for the airline is AK, and the ICAO code is AXM. Although it operates from various airports in Kota Kinabalu, Penang, Johor Bahru, and Kuching, its main hub is the Kuala Lumpur International Airport – specifically KLIA 2. Its fleet is currently composed of a total of 89 airplanes, 68 of which are Airbus A320-200 and 21 Airbus A320neo.
Established in 2001, AirAsia Berhad (AirAsia Malaysia) was listed on the Main Market of Bursa Malaysia Securities Berhad in November 2004. AirAsia Group Berhad (AAGB) has assumed the listing status of AirAsia Berhad as of 16 April 2018 following the completion of an internal reorganization.
The flight attendants of AirAsia Malaysia wear a set uniform that incorporates the company’s bright red color. The female flight attendants wear white blouse paired with a set of short-sleeved blazer and knee-length skirt. As for the male flight attendants, they wear a uniform of black shirt and pants with a red lining around the collar.
AirAsia Malaysia currently has a fleet with the total of 89 aircrafts. There are 68 Airbus A320-200 that accommodate at a maximum 180 passengers, and 21 A320neo that can accommodate up to 186 passengers.
There are various choices for AirAsia’s seats that depend on the aircraft that is used for the route. For AirAsia Malaysia, they currently have 19 Airbus A-320. This means that there are two types of seats that the passengers can choose from when they fly with this airline.
The Standard Seats have a pitch of 28” and width of 16-17”, while the Hot Seats which are located in the front of the plane and emergency exit rows have 29” pitch and 16-17” width. For seats in row 1, 12, and 14, there is a leg room of 20.3”. Passengers in the Hot Seats can also board first on the plane.
All passengers are automatically allocated a seat, but for passengers who purchased the Value Pack, they could also select a seat in the Standard Seats. As for the seat in Hot Seats, the passenger has to purchase it separately.